DATE: April, 2024 2024030013 Replace eCall Communication Module This is to notify you of a Recall Campaign launch to replace eCall communication module on approximately 1,686 MY 2019-2021 Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in … Read more
September 30, 2022 NHTSA CAMPAIGN NUMBER: 22V733000 Disabled Safety Features from Unsecure 12V Battery The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash. NHTSA Campaign Number: 22V733 Manufacturer Mercedes-Benz USA, LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected 19,968 Summary Mercedes-Benz … Read more
TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Notification Models 447(Metris), 907 (Sprinter) Model Years 2019-2020 eCall Hermes Software Update (For Vehicles in Dealer & VPC inventory) DATE: February, 2021 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the … Read more
February 12, 2021 NHTSA CAMPAIGN NUMBER: 21V072000 Emergency Call (eCall) Function May be Disabled A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. NHTSA Campaign Number: 21V072 Manufacturer Mercedes-Benz USA, LLC Components COMMUNICATION Potential Number of Units … Read more
February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V058000 Inaccurate Vehicle Location for Emergency Services Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. NHTSA Campaign Number: 21V058 Manufacturer Mercedes-Benz USA, LLC Components COMMUNICATION, ELECTRICAL SYSTEM Potential Number of Units Affected 1,292,258 Summary Mercedes-Benz USA, … Read more