Replace eCall Communication Module – 2019-2021 Mercedes-Benz Sprinter

2021 Mercedes-Benz Sprinter

DATE: April, 2024 2024030013 Replace eCall Communication Module This is to notify you of a Recall Campaign launch to replace eCall communication module on approximately 1,686 MY 2019-2021 Sprinter Vans. The recall campaign will be visible on the website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in … Read more

Install 12 Volt Battery Support – 2019-2022 Mercedes-Benz CLS-Class & E-Class

2022 Mercedes-Benz CLS-Class

September 30, 2022 NHTSA CAMPAIGN NUMBER: 22V733000 Disabled Safety Features from Unsecure 12V Battery The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash.   NHTSA Campaign Number: 22V733 Manufacturer Mercedes-Benz USA, LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected 19,968   Summary Mercedes-BenzRead more

“eCall” Hermes Software Update – 2019-2020 Mercedes-Benz Metris & Sprinter

2020 Mercedes-Benz Metris

TO:  Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re:  Recall Campaign Notification Models 447(Metris), 907 (Sprinter) Model Years 2019-2020 eCall Hermes Software Update (For Vehicles in Dealer & VPC inventory) DATE:  February, 2021   IMPORTANT RECALL CAMPAIGN INFORMATION   Please see the … Read more

Reactivate Communication Module – 2017-2020 Mercedes-Benz

2020 Mercedes-Benz GLE-Class

February 12, 2021 NHTSA CAMPAIGN NUMBER: 21V072000 Emergency Call (eCall) Function May be Disabled A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.   NHTSA Campaign Number: 21V072 Manufacturer Mercedes-Benz USA, LLC Components COMMUNICATION Potential Number of Units … Read more

Vehicle Position for eCall – 2016-2021 Mercedes-Benz

2021 Mercedes-Benz S-Class

February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V058000 Inaccurate Vehicle Location for Emergency Services Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.   NHTSA Campaign Number: 21V058 Manufacturer Mercedes-Benz USA, LLC Components COMMUNICATION, ELECTRICAL SYSTEM Potential Number of Units Affected 1,292,258   Summary Mercedes-Benz USA, … Read more