“This site contains affiliate links for which OEMDTC may be compensated” |
DATE: April, 2024
2024030013
Replace eCall Communication Module
This is to notify you of a Recall Campaign launch to replace eCall communication module on approximately 1,686 MY 2019-2021 Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Should this occur, the communicaon module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealership will replace the eCall communication module.
Parts
Parts are available
Given this noce, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification unl the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed unl repaired.
Additionally, given this noce, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification unl the vehicle has been repaired.
Customer Notification Timeline
An owner notification letter to be mailed in April, 2024.
Model
907.15# 1N as of 000788 up to 134754 with code JH3 (Communication module (LTE) for digital services) with code ZU7 (National version for Canada)
Model
907.15# 1N as of 000788 up to 134754 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)
Model
907.155 1E as of 196266 up to 197360 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)
Model
907.6##/7## 1P as of 000100 up to 397924 with code JH3 (Communication module (LTE) for digital services) with code ZU7 (National version for Canada)
Model
907.6##/7## 1P as of 000100 up to 397924 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)
Model
907.6##/7## 1T as of 000021 up to 075386 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)
Parts ordering note
Part no. | Designation | Quantity |
A 238 900 11 06 | HERMES control unit | 1 |
— | Additional replacement part scopes, small parts and consumable materials required for carrying out this service measure must be replaced in accordance with the information in the repair documents referenced in this document. These must be determined according to the vehicle identification number (FIN) via the “XENTRY Parts Information” system and, whilst not listed in the parts ordering note, they are included in the costing. | n. B. |
Replace eCall Communication Module
Model 907
Model Years 2019-2021
https://www.startekinfo.com/service/download-document/outside/231682/
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regulaons and Cerficaons
Re: Launch Recall Campaign Noficaon
Model: Sprinter (907)
Model Years: 2019-2021
Replace eCall Communicaon Module
DATE: April, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the atached documents related to the campaign listed above.
Campaign No. : Campaign Desc. : Replace eCall Communicaon Module 2024030013 VS3SIMKOW
This is to nofy you of a Recall Campaign launch to replace eCall communicaon module on approximately 1,686 MY 2019-2021
Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate quesons from customers.
All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that due
to an interacon between a SIM card security mechanism and the affected SIM profile, the SIM card might
inadvertently become disabled. Should this occur, the communicaon module would not be able to
establish a connecon with a mobile phone network. In this case, the eCall funcon would not be available.
Therefore, the condion may preclude or delay the arrival of emergency responders. This might increase
the consequences of an injury following an emergency event.
What We’re Doing MBUSA is conducng a voluntary recall. An authorized Mercedes-Benz Sprinter dealership will replace the
eCall communicaon module.
Parts Parts are available
Vehicles Affected
Vehicle Model Year(s) 2019-2021
Vehicle Model Sprinter
Vehicle Populaons
Populaon 1,686
Dealer Inventory 0
Given this noce, it is a violaon of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
noficaon unl the vehicle has been repaired.
Loaner and demonstrator vehicles may connue to be driven, but must not be retailed unl repaired.
Addionally, given this noce, it is a violaon of Federal Law for rental companies to rent vehicles covered by this noficaon unl
the vehicle has been repaired.
Next Steps/Notes
Customer Noficaon Timeline An owner noficaon leter to be mailed in April, 2024.
AOMS/SOMS AOMs – This recall may generate quesons from your dealers. Please forward this noce to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respecve MBUSA fleet
representave for further informaon and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
sasfacon.
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.155 1E as of 196266 up to 197360
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1T as of 000021 up to 075386
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Codeword
L 02 2443 Operations: Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1 h 54 963 41 VS3SIMKO
W
L 02 2445 Operations: Connect/disconnect starter battery
charger (XENTRY Diagnosis connected)
0.1 h 54 963 41 VS3SIMKO
W
L 12 1917 Operations: Disconnect/connect ground line of onboard
electrical system battery (XENTRY Diagnosis
connected)
0.2 h 54 963 41 VS3SIMKO
W
L 12 1918 Operations: Disconnect/connect ground line of onboard
electrical system request in event of failure
(XENTRY Diagnosis connected) on vehicle with
code E30
0.1 h 54 963 41 VS3SIMKO
W
L 12 1919 Operations: Extra work for disconnecting/
connecting ground line of on-board electrical
system battery in event of communication failure on
vehicle with code H11
0.1 h 54 963 41 VS3SIMKO
W
L 12 1817 Operations: Check data of SIM card in HERMES
control unit (XENTRY Diagnosis connected)
0.1 h 54 963 41 VS3SIMKO
W
L 12 1820 Operations: Update data of SIM card in HERMES
control unit (after check)
0.3 h 54 963 41 VS3SIMKO
W
L 12 1819 Operations: Replace HERMES control unit (after
check)
0.3 h 54 963 41 VS3SIMKO
W
V-RC-2024030013 1
D82.95-A011-79
D82.95-A017-79
Shown in XENTRY Diagnosis (in English)
2 V-RC-2024030013
D82.95-A018-78
Shown in XENTRY Diagnosis (in English)
Notice Information on preventing damage
to electronic components due to
electrostatic discharge
AH54.00-P-0001-01A
Notice Notes on carrying out repair work
in the vehicle interior
AH68.00-D-0001-01KOS
Notes on programming control
units
AH54.21-P-0001-03Z
Notes on SCN coding of control
units
AH54.21-P-0004-01X
g Check
1 Check whether vehicle is affected
by measure.
V-RC-2024030013 3
Installing
2 Install the 12 V charger.
f AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the 12 V charger to ensure an
adequate power supply (min.
12.5 V) for the on-board electrical
system battery.
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always make sure that XENTRY
Diagnosis is updated to the latest
version.
i
The operation steps in XENTRY
Diagnosis must be followed
precisely at all times.
4 V-RC-2024030013
Check data of SIM card
4 Check data of SIM card in
HERMES control unit (N112/9).
i
“FFFFFFFFFFFFFF” must be
shown under the current actual
value of the “ICCID” fields (no.
819) and “IMSI” (Nr. 072).
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Actual values →
Activation status
If XENTRY Diagnosis shows
“FFFFFFFFFFFFFF” for both
actual values “ICCID” (No. 819)
and “IMSI” (No. 072),
↓
continue with operation step 8.
If XENTRY Diagnosis does not
show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072),
↓
continue with operation step 5.
If communication between
XENTRY Diagnosis and the
HERMES control unit (N112/9)
fails, disconnect and connect the
ground line of the on-board
electrical system battery. If the
problem persists,
↓
continue with operation step 8.
f AR54.10-D-0029TS
V-RC-2024030013 5
Commissioning of control unit
5 Perform commissioning of
HERMES control unit (N112/9).
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072).
f Programming of control units AR54.21-D-0014TS
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Adaptations →
Commissioning →
Initial startup of already installed
control unit
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
The software update in the
HERMES control unit (N112/9)
can take several hours.
i
Do not yet remove vehicle
diagnosis system.
6 V-RC-2024030013
g Check
6 Make sure that the vehicle has
satisfactory cellular telephone
system reception.
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072).
i
To do this, select the following
menu items:
Quick test view → N112/9
‘Telematics services’ (HERMES)
communication module (code:
JH2/JH3/JH4) →
Actual values →
Cellular telephone system and
data communications
i
The current actual value of the
“Signal level of cellular telephone
system service” field (No. 026)
must be above 80%.
If the current actual value of the
“Signal level of cellular telephone
system service” field (No. 026) is
below 80%, move the vehicle
outside to improve mobile phone
reception. The lower the cellular
telephone system reception, the
higher the probability that the
update of the data for the SIM card
in the HERMES control unit
(N112/9) (over-the-air update (OTA
update)) will not be successful.
Update SIM card data
7 Update SIM card data in HERMES
control unit (N112/9) via over-theair
update (OTA update).
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072) and the
current actual value of the “Signal
level of cellular telephone system
service” field (No. 026) is above
80%.
Page 11
i
Ignition must be switched on.
If the update was successful,
↓
continue with operation step 10.
If, after about 7 minutes or after
starting 3 times in succession, the
update was unsuccessful,
↓
continue with operation step 8.
V-RC-2024030013 7
Replace
8 Replace HERMES control unit
(N112/9).
Only if, after about 7 minutes or
after starting 3 times in
succession, the SIM card data in
the HERMES control unit (N112/9)
was not successfully updated.
f AR82.85-D-0020TS
i
Dispose of removed HERMES
control unit (N112/9) properly.
Observe the applicable legal
requirements and specifications of
the relevant country.
i
The HERMES control unit
(N112/9) is commissioned in
operation step 9.
Commissioning of control unit
9 Perform commissioning of
HERMES control unit (N112/9).
If the HERMES control unit
(N112/9) was replaced.
f Programming of control units AR54.21-D-0014TS
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Adaptations →
Commissioning →
Control unit replacement with
commissioning of the new control
unit
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
The software update in the
HERMES control unit (N112/9)
can take several hours.
i
Do not yet remove vehicle
diagnosis system.
8 V-RC-2024030013
g Check
10 Perform function test of HERMES
control unit (N112/9) using
XENTRY Diagnosis.
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4)
Actuations →
Self test
i
The operation steps in XENTRY
Diagnosis must be followed
precisely at all times.
11.1 Perform function test of
emergency call system.
Model 907 with code E3M (MBUX
multimedia system with 7-inch
touchscreen) or code E4M (MBUX
multimedia system with 10.25-inch
touchscreen)
i
See Fig. A.
i
To do so, press start button once,
without touching brake pedal, to
switch ignition to position 1. Then
set head unit to radio menu and
check whether “SOS-NOT
READY” appears in display. Press
start button a second time, without
touching brake pedal, to switch
ignition to position 2. Check
whether “SOS-NOT READY”
disappears automatically in
display.
11.2 Perform function test of
emergency call system.
Model 907 except code E3M
(MBUX multimedia system with 7-
inch touchscreen) except code
E4M (MBUX multimedia system
with 10.25-inch touchscreen)
i
See Fig. B.
i
To do so, press start button twice,
without touching brake pedal, to
switch ignition to position 2. Check
whether “SOS” warning lamp in
instrument cluster goes out
automatically.
Remove
12 Remove vehicle diagnosis system.
a AD00.00-D-2000-06TS
V-RC-2024030013 9
13 Remove charger from vehicle.
f AR54.10-D-1127TS
Parts ordering note
Part no. Designation Quantity
A 238 900 11 06 HERMES control unit 1
— Additional replacement part scopes, small parts and consumable materials required
for carrying out this service measure must be replaced in accordance with the
information in the repair documents referenced in this document. These must be
determined according to the vehicle identification number (FIN) via the “XENTRY
Parts Information” system and, whilst not listed in the parts ordering note, they are
included in the costing.
n. B.
10 V-RC-2024030013
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.155 1E as of 196266 up to 197360
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1T as of 000021 up to 075386
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
D82.95-A019-78
VMI screen on “NetStar” system (shown in English)
1 Login to the “NetStar” system and call up
the VMI mask.
V-RC-2024030013 11
D82.95-A020-78
Search for vehicle identification number (VIN/FIN) on “NetStar” system (shown in English)
2 Search for vehicle identification number
(VIN/FIN).
i
You can see the update link (over-the-air
update (OTA update)) in the campaign
table on the VMI mask when the update
campaign (over-the-air update (OTA
update)) for the vehicle identification
number (FIN) is open.
3 Click on the “OTA update” link.
D82.95-A021-78
Query for EID number on “NetStar” system (shown in English)
i
A pop-up window displays a prompt for the EID number for
the update (over-the-air update (OTA update)).
12 V-RC-2024030013
D82.95-A028-78
Search for the vehicle’s EID number in “Vehicle Documentation” (VeDoc) (shown in English)
4 Search for the vehicle’s valid EID
number in “Vehicle Documentation”
(VeDoc).
i
To do so, enter vehicle identification
number (VIN/FIN), select “Control units”
and click on “Hermes – Control unit”.
D82.95-A022-78
Enter EID number on “NetStar” system (shown in English)
5 Enter valid EID number and click on
“Submit” button.
V-RC-2024030013 13
i
To do so, enter EID1 and EID2 number
from “Vehicle Documentation” (VeDoc)
together, as shown (e.g.:
890330242081008625000000 +
69027456).
i
After clicking on the “Submit” button, the
following screens are displayed
depending on the case involved:
D82.95-A023-78
Successful registration of the update (over-the-air update (OTA update)) on the “NetStar” system (shown in
English)
Screen on “NetStar” system when the update is successful
(over-the-air update (OTA update)).
D82.95-A024-78
Update (over-the-air update (OTA update)) started on “NetStar” system (shown in English)
14 V-RC-2024030013
Screen on “NetStar” system if “OTA Update” is clicked
again during the update process (over-the-air update (OTA
update)).
D82.95-A025-78
Update successful (over-the-air update (OTA update)) on “NetStar” system (shown in English)
Screen on “NetStar” system when the update is successful
(over-the-air update (OTA update)).
D82.95-A026-78
Update not successful (over-the-air update (OTA update)) on “NetStar” system (shown in English)
Screen on “NetStar” system when update is not successful
(over-the-air update (OTA update)).
V-RC-2024030013 15
D82.95-A027-78
Update not successful (over-the-air update (OTA update)) after three successive attempts on the “NetStar”
system (shown in English)
Screen on the “NetStar” system with three consecutive
unsuccessful updates (over-the-air update (OTA update)).
16 V-RC-2024030013
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END