Replace eCall Communication Module – 2019-2021 Mercedes-Benz Sprinter

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DATE: April, 2024

2024030013

Replace eCall Communication Module

This is to notify you of a Recall Campaign launch to replace eCall communication module on approximately 1,686 MY 2019-2021 Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Should this occur, the communicaon module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event.

 

What We’re Doing

MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealership will replace the eCall communication module.

 

Parts

Parts are available

 

Given this noce, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification unl the vehicle has been repaired.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed unl repaired.

Additionally, given this noce, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification unl the vehicle has been repaired.

 

Customer Notification Timeline

An owner notification letter to be mailed in April, 2024.

 


Model

907.15# 1N as of 000788 up to 134754 with code JH3 (Communication module (LTE) for digital services) with code ZU7 (National version for Canada)

Model

907.15# 1N as of 000788 up to 134754 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)

Model

907.155 1E as of 196266 up to 197360 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)

Model

907.6##/7## 1P as of 000100 up to 397924 with code JH3 (Communication module (LTE) for digital services) with code ZU7 (National version for Canada)

Model

907.6##/7## 1P as of 000100 up to 397924 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)

Model

907.6##/7## 1T as of 000021 up to 075386 with code JH3 (Communication module (LTE) for digital services) with code ZU8 (National version for USA)

 

Parts ordering note

Part no. Designation Quantity
A 238 900 11 06 HERMES control unit  1
Additional replacement part scopes, small parts and consumable materials required for carrying out this service measure must be replaced in accordance with the information in the repair documents referenced in this document. These must be determined according to the vehicle identification number (FIN) via the “XENTRY Parts Information” system and, whilst not listed in the parts ordering note, they are included in the costing. n. B.

 


Replace eCall Communication Module
Model 907
Model Years 2019-2021

https://www.startekinfo.com/service/download-document/outside/231682/

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Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-Plus 3
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light Autel (AULMF2534) MaxiFlash Pro
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light RAP2 OEM J2534 Remote Reprogramming Tool
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Replace eCall Communication Module - 2019-2021 Mercedes-Benz Sprinter | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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