| “This site contains affiliate links for which OEMDTC may be compensated” |
May 28, 2024 NHTSA CAMPAIGN NUMBER: 24V372000
High-Voltage Battery May Shutdown Unexpectedly
A sudden loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 24V372
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 14,912
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed July 23, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
Mercedes-Benz Part 573 Submission
Submitted to Portal May 24, 2024
Chronology-Only section
Chronology of Defect/Noncompliance Determination Supplement for ODI 22-00855-31051-10
In October 2023, MBAG investigated a single field report from a Mercedes-Benz dealership in Denmark describing a warning message in the new vehicle’s instrument cluster related to the high voltage battery system that appeared prior to delivery of the vehicle to the customer. In November 2023, MBAG received a report alleging reduced drive power with a similar warning message in the US. In parallel, MBAG conducted further investigations of the described occurrences. MBAG initially hypothesized that the reported occurrences might stem from a fault in the battery management system of the high-voltage battery. However, further analyses showed that if the battery management system in certain vehicle models received an extraordinarily high volume of diagnostic requests from the vehicle’s control units, the module’s memory could be overloaded. In that event, the battery control module would re-set, in accordance with the design specifications. Between December 2023 and April 2024, MBAG conducted further investigations to determine the conditions and circumstances that might trigger a high volume of diagnostic requests from the control modules. This investigation has not identified any initial functional defect in software of those control units. However further testing indicated that a diagnostic data overflow to the battery management system could result in reduced power output or, in rare circumstances, a loss of propulsion.
The cause was narrowed down to various control units that were installed starting with change year 2023/1. Based on this knowledge, the known field cases were re-examined in April 2024. According to the results of the analysis the vehicles from all known field cases were produced after the referenced change year. Based on this finding, in May 2024 MBAG reviewed production records to determine the potentially affected vehicle population. On May 17, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is currently aware of 17 field reports received from December 11, 2023 to March 26, 2024 in the US. MBAG is aware of no other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
30 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG EQE 53 4MATIC | 2024 |
| MERCEDES-BENZ | AMG EQE SUV 53 4MATIC | 2024-2025 |
| MERCEDES-BENZ | AMG EQS 53 4MATIC | 2024 |
| MERCEDES-BENZ | EQE 350 4MATIC | 2024 |
| MERCEDES-BENZ | EQE 350+ | 2024 |
| MERCEDES-BENZ | EQE 500 | 2024 |
| MERCEDES-BENZ | EQE SUV 350 4MATIC | 2023-2025 |
| MERCEDES-BENZ | EQE SUV 350+ | 2023-2025 |
| MERCEDES-BENZ | EQE SUV 500 4MATIC | 2023-2025 |
| MERCEDES-BENZ | EQS 450 | 2024 |
| MERCEDES-BENZ | EQS 450+ | 2024 |
| MERCEDES-BENZ | EQS 580 | 2024 |
| MERCEDES-BENZ | EQS SUV 450 4MATIC | 2023-2025 |
| MERCEDES-BENZ | EQS SUV 450+ | 2023-2025 |
| MERCEDES-BENZ | EQS SUV 580 4MATIC | 2023-2025 |
| MERCEDES-MAYBACH | EQS SUV 680 4MATIC | 2024-2025 |
3 Associated Documents
Recall 573 Report
RCLRPT-24V372-1533.PDF 223.951KB
Recall Acknowledgement
RCAK-24V372-9460.pdf 645.634KB
Chronology
RMISC-24V372-0984.pdf 128.441KB
Loading...
Reload document 
Open in new tab
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V372&docType=RCL
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 mi/hr. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter.
- Up to 9x Faster Charging Speed: The Emporia electric vehicle charger provides up to 46 miles/hour charging speed via hardwired connection (48 amp - up to 9x faster than a standard wall outlet) or up to 38 miles/hour via the NEMA connection (40 amp).
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Audi, and Jeep Wrangler 4xe.
- NOTE: It is necessary to use a J1772 to Tesla adapter in order to use Tesla vehicles.
- 8X FAST CHARGING: This fast charging car charger operates at Level 2 capacity, delivering an impressive 40Amp/240V, providing a formidable 9.6 KW charging capability. Experience unparalleled speed as it charges your electric vehicle up to 8 times quicker (at an impressive rate of 29~36 miles per hour) compared to a standard Level 1 charger.
- CHARGE ANY VEHICLE: This electric vehicle charger is universally compatible with all non-Tesla EVs and hybrids that utilize the standard J1772 plug connector, encompassing models.
- SMART CHARGING: Adjust the current limit (10A/16A/20A/24A/32A/40A) to match your home's circuit and with delay start, you can stagger the peak period of use to save electricity and reduce load
- Real-Time Charge Monitoring: Stay in the know with LED indicators and a vivid 1.77 nch TFT screen that provides instant updates on voltage, current, and power load, keeping you informed about the charging progress.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "WIFI Reset". 4. Re-start and add your device.
- ❤ [Working Voltage 200-260V, ONLY Fits for Nema 14-50 Plug-in Outlet]: Fits for: 200V-260V, suggest 220V or 240V(32A). Kindly Note: The adapter is needed if your home outlet is not Nema 14-50 plug-in socket. If the input voltage is under 200V, the safe current(Amperage) may be adjusted below 32A automatically because part of the electric cars such as Tesla will be adapted to the appropriate current according to the voltage change, you can reset by your ev charger directly.
- ❤ [Operating Regulations]: Plug-in Socket: Only works with Nema 14-50 plug-in socket; [Doesn't charge or shows "No Plug error"]: Pull out the charging gun, long press "Ⓐ Button" until the screen shows "Plug-and-Play", then re-start and it will work well.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker.
- 【LEVEL 1 EV CHARGER】 - The AplysiaTec Level 1 Charger is designed for charge your EV with a standard 110V outlet at home or at work; You get 15 amps and max 1.65 kw of power for the standard full-charge time for your car.If you think 1.65kw is too slowly for your car,please choose the AplysiaTech Level 1+2 charger to access max 3.8kw power when you plug-in 6-20 outlet with 240V Level 2 .You can also choose AplysiaTech Level 2 charger with 50Amp to get your EV fully charged within few hours when you have 14-50R outlet with 6AWG cable. We understand Level 1 charging is slowly,but sometimes that's all available at home.
- 【CONVENIENT FOR HOME ADN OFFICE CHARGER】 - The Aplysiatech 15 Amp EV Charger is designed for affordable and convenient charging option compared to other Level 2 EV chargers,just plug in 5-15R outlet and then delivering an extra 40-50 miles of overnight charge at home.Super convenient choice for all EV owners.
- 【SAFE FOR HOME AND OFFICE CHARGER】- AplysiaTech 15 Amp EV charger is IP65 weather-resistant, and with built-in protection against overvoltage, overcurrent, and short circuits;14AWG charing cable for safe and reliable charging at home and office.
- 【HIGH COMPATIBILITY CHARGER】AplysiaTech EV charger is compatible with electric vehicles that meet SAE J1772 standards. You will need AplysiaTech J1772 to Tesla charger adapter if you are Tesla owner.
- 【EASY TO CARRY EV CHARGER】No worry about charging while traveling or on business,AplysiaTech 15Amp portable EV charger included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere and anytime, no need to find an EV charging station outside.
- Fast charging Speed: Experience quick and efficient EV charging with the Stylish 16A Level 2 portable EV charger, Charge your car 4x faster than traditional 8A Level 1 chargers, providing a rapid charging solution for your electric vehicle
- Universal Compatibility: Suitable for all EV cars and plug-in hybrids, it's compact, durable, and perfect for home use. Enjoy the convenience of a 23ft cable, ideal for most driveways or garages, The EV charger is perfect for multi-vehicle owners or buildings with EV charging docks. Enjoy the flexibility of charging different electric vehicles with one reliable charger.
- Excellent Protection:With an intelligent chip, the Level 2 EV charger offers comprehensive protection including lightning, leakage, grounding, over voltage, under voltage, over charge, over current, and overheat protection. CE certification, IP66 control box and EV connector ensure safe and secure charging.
- Portable & Convenient:Effortlessly carry and store the EV charger with the included portable bag. Simply plug into a NEMA 6-20 outlet, the NEMA 5-15 Outlet is included , and the compact size, along with the 23 ft extra-long charging cable, ensures compatibility with most driveways or garages
- EVDANCE 12 Months Warranty: EVDANCE covers a period of 12 months from the date of purchase. During this time, if you encounter any issues with your charger that are due to manufacturing defects or workmanship, Our dedicated team will assist you in resolving the matter promptly.
- RAPID CHARGE AT 4X THE SPEED: Experience lightning-fast speed with our Asani level 2 EV charger, delivering four times the charging speed of a standard level 1 charger. When plugged into a 240V residential outlet, get up to 48 miles of range in just 4 hours, ensuring your electric vehicle is ready to hit the road in no time.
- UNIVERSAL COMPATIBILITY: Our Type 1 charger is designed to both NEMA 6-20 (240V) and NEMA 5-15 (120V) household plugs with the included adapter cable, ensuring compatibility with a diverse range of EVs, including popular models from Toyota, BMW, Hyundai, Ford, VW, Nissan, Kia, Audi, and many more. Whether you're at home or on the go, enjoy the flexibility of our charger. *Note: For Teslas, you will need to use an adapter plug which is included with most model Teslas.
- EXTENDED REACH: With a 19-foot cable, the Asani EV charger provides flexibility. Its plug-and-play design ensures ease of use, while LED indicator lights keep you updated on charging status. Included adapters and a storage bag enhance portability.
- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
- SAFE CHARGING GUARANTEED: This electric car charger boasts CE certification and comes equipped with built-in protection against lightning, over-voltage, under-voltage, over-charge, and over-current, ensuring the utmost safety for your vehicle.
- FAST CHARGING – Utilizing the standard J1772 charging protocol, this charging cable is compatible with all electric cars and plug-in hybrids. The Level 1 portable electric vehicle charger has a 21ft cable that’s long enough for most driveways or garages
- LEVEL 1 CHARGING – The EV Charger with NEMA 5-15 Plug by Lectron can be used as a Level 1 charger. Connect the charger to a standard outlet in your house and you can charge your vehicle with level 1 charging but connect the charger to a voltage transformer or a special outlet that produces 110V and you will be able to access level 1 charging
- HIGH QUALITY – The charging station is rugged and robust, equipped with overvoltage, overheat and overcurrent protection. The indicating light on the charging station helps to show the various stages of charging and to warn of possible errors
- TECHNICAL SPECS – Input Power: 110V AC, Frequency: 60Hz, Maximum Current: 16A, Cable Length: 21ft (6.4m), Plug:NEMA 5-15, Weight: 3.3kg (7.3lbs), Operating Temp: -30C (-22F) to 50C (+122F)
- LED INDICATOR - The LED indicator lights on the charging cable show you where your car is across three different charging levels. It also alerts you if a fault is discovered
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
- SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3 years Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
- FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
- 【5X FASTER CHARGING】Our Level 2 (32Amps, 240V) EV charger charges up to 5 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
- 【UL STANDARD & SAFE EV CHARGER】The 32A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
- 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 32A for 240V (with options of12A,16A,24A, 32A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
- 【IP66 WATERPROOF AND PORTABLE CHARGING】The 32A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
- 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla (with adapter), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-372
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAY 24, 2024 NHTSA Recall No. : 24V-372 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 14,912 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Mercedes-Benz EQE 350 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQE 350 4MATIC 1705 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2025 Mercedes-Benz EQE SUV 350 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQE SUV 350 4MATIC 3599 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-372 Page 2 Vehicle 3 : 2024-2024 Mercedes-Benz EQE 350+ Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQE 350+ 1359 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2025 Mercedes-Benz EQE SUV 350+ Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQE SUV 350+ 1340 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2024-2024 Mercedes-Benz EQE 500 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQE 500 4MATIC 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2023-2025 Mercedes-Benz EQE SUV 500 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQE SUV 500 4MATIC 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 3 Vehicle 7 : 2024-2024 Mercedes-Benz EQS 450 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQS 450 4MATIC 667 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2023-2025 Mercedes-Benz EQS SUV 450 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQS SUV 450 4MATIC 683 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2024-2024 Mercedes-Benz EQS 450+ Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQS 450+ 509 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2023-2025 Mercedes-Benz EQS SUV 450+ Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQS SUV 450+ 551 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 4 Vehicle 11 : 2024-2024 Mercedes-Benz EQS 580 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 EQS 580 4MATIC 417 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2023-2025 Mercedes-Benz EQS SUV 580 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023-2025 EQS SUV 580 4MATIC 1131 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2024-2025 Mercedes-Benz Maybach EQS SUV 680 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2024-2025 Maybach EQS SUV 680 4MATIC 409 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 11, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2024-2024 Mercedes-Benz Mercedes-AMG EQE 53 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 Mercedes-AMG EQE 53 4MATIC 131 vehicles, The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 5 Vehicle 15 : 2024-2025 Mercedes-Benz Mercedes-AMG EQE SUV 53 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2024 Mercedes-AMG EQE SUV 53 4MATIC 958 vehicles, The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2024-2024 Mercedes-Benz Mercedes-AMG EQS 53 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR
Descriptive Information : Mercedes-Benz 2024 Mercedes-AMG EQS 53 4MATIC 228 vehicles, The recall population was determined through production records. Vehicles outside of the recall population have battery management system software that meets current production specifications.
Production Dates : FEB 01, 2023 – MAY 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023-2025 EQE SUV (294 platform), EQE (295 platform), EQS SUV (296 platform) and EQS (297 platform) vehicles, the battery management system software might not meet current production specifications and may lead to a shutdown of the high- voltage system in specific situations.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the contactors of the high-voltage battery might open, potentially resulting in a loss of propulsion without prior warning. As a consequence the risk of a crash might increase. When the vehicle comes to a standstill it can be restarted.
Description of the Cause : Due to a deviation in the software development process, continuous diagnostic requests from other control units might overload the memory capacity of the battery management system. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 6 Involved Components : Component Name 1 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899021705 Component Name 2 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899023905 Component Name 3 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899024005 Component Name 4 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899024605 Component Name 5 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899024705 Component Name 6 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899024805 Component Name 7 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899025405 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 7 Component Name 8 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899025505 Component Name 9 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899027104 Component Name 10 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899028604 Component Name 11 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899028704 Component Name 12 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899028804 Component Name 13 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899029104 Component Name 14 : SW BAT.MGMT Component Description : SW BAT.MGMT Component Part Number : A7899029204 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372 Page 8 Supplier Identification : Component Manufacturer
Name : MBAG Address : NR
NR
Country : NR Chronology :
In October 2023, MBAG investigated a single field report from a Mercedes-Benz dealership in Denmark describing a warning message in the new vehicle’s instrument cluster related to the high voltage battery system that appeared prior to delivery of the vehicle to the customer. In November 2023, MBAG received a report alleging reduced drive power with a similar warning message in the US. In parallel, MBAG conducted further investigations of the described occurrences. MBAG initially hypothesized that the reported occurrences might stem from a fault in the battery management system of the high-voltage battery. However, further analyses showed that if the battery management system in certain vehicle models received an extraordinarily high volume of diagnostic requests from the vehicle’s control units, the module’s memory could be overloaded. In that event, the battery control module would re-set, in accordance with the design specifications. Between December 2023 and April 2024, MBAG conducted further investigations to determine the conditions and circumstances that might trigger a high volume of diagnostic requests from the control modules. This investigation has not identified any initial functional defect in software of those control units. However further testing indicated that a diagnostic data overflow to the battery management system could result in reduced power output or, in rare circumstances, a loss of propulsion.
The cause was narrowed down to various control units that were installed starting with change year 2023/1. Based on this knowledge, the known field cases were re-examined in April 2024. According to the results of the analysis the vehicles from all known field cases were produced after the referenced change year. Based on this finding, in May 2024 MBAG reviewed production records to determine the potentially affected vehicle population. See chronology supplement Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealer will update the battery management
system software on the potentially affected vehicles. How Remedy Component Differs from Recalled Component : Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty.
Vehicles outside of the recall population have battery management system software that meets current production specifications. Remedy Part No: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-372
Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
SW BAT.MGMTA7899021906 SW BAT.MGMTA7899026305 SW BAT.MGMTA7899026405 SW BAT.MGMTA7899027005 SW BAT.MGMTA7899027105 SW BAT.MGMTA7899027205 SW BAT.MGMTA7899022006 SW BAT.MGMTA7899022106 SW BAT.MGMTA7899026305 SW BAT.MGMTA7899027005 SW BAT.MGMTA7899027105 SW BAT.MGMTA7899026005 SW BAT.MGMTA7899026705 SW BAT.MGMTA7899026805
Identify How/When Recall Condition was Corrected in Production :
A change in the development process ensures that this issue can no longer occur from May 13, 2024 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on June
3, 2024. Owners will be notified of the voluntary recall campaign before July 23, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : JUN 03, 2024 – NR Planned Owner Notification Date : JUL 23, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
