February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V058000
Inaccurate Vehicle Location for Emergency Services
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA Campaign Number: 21V058
Manufacturer Mercedes-Benz USA, LLC
Components COMMUNICATION, ELECTRICAL SYSTEM
Potential Number of Units Affected 1,292,258
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Vehicle Position for eCall MY16-21 Various Models | Date: February 12, 2021 |
IMPORTANT RECALL CAMPAIGN INFOMRATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall | |
| TBA | 21V058 | 21P2197342 21P2197344 | ||
| This is to notify you of a new Recall Campaign regarding the vehicle position for the Emergency Call (“eCall”) on 1,292,258 Model Year (“MY”) 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 12, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLSClass, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will be performed to update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in phases based on the subscription status of the vehicle. Further details will be communicated at the launch of each phase. All customers will receive official recall notification letters following federal regulations. | |||
| Parts | Parts are not required for repair. However, the current remedy is not available at this time. Additional notifications will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2016-2021 | |||
| Vehicle Model | A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB- Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 1,292,258 | |||
| Total Vehicles in Dealer Inventory | 5,644 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS- Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: New Recall Campaign Launch Notification Vehicle Position for eCall – First Wave MY18-21 Various Models | Date: February 19, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for eCall – First Wave | ||
| 2021020025 | 21V058 | 21P5498921 | |||
| This is to notify you of a Recall Campaign launch regarding the vehicle position for the emergency call (“eCall”) – first wave on 23,395 Model Year (“MY”) 2018-2021 A-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 231, 238, 247, 253, 257, 290, 292, and 463 platform, respectively). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 19, 2021. | |||||
| Background | |||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLBClass, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. | ||||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. | ||||
| Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | ||||
| Vehicles Affected | |||||
| Vehicle Model Year(s) | 2018-2021 | ||||
| Vehicle Model | A-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, SLC-Class | ||||
| Vehicle Populations | |||||
| Total Recall Population | 23,395 – First Wave Only | ||||
| Total Vehicles in New Dealer Inventory | 3,865 | ||||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY16-21 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles covered by this notification until the vehicle has been repaired. | |||||
| Next Steps/Notes | |||||
| Customer Notification Timeline | Customer letters will be mailed approximately one to two weeks after the third wave. | ||||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||||
Campaign No. 2021020025, February 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models various Model Year 2016-2021 Vehicle Position for eCall (First Wave) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A- Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 207, 213, 217, 218, 222, 231, 238, 242, 247, 253, 257, 290, 292, and 463 platform), the software design of the communication module may fail to communicate the correct vehicle location for the “eCall” in the event of a crash. An authorized Mercedes-Benz dealer will update the software of the communication module for the automatic eCall system on the affected vehicles. This recall will be launched in waves. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 23,395 of the 1,292,258 vehicles are involved in this campaign.
Order No. P-RC-2021020025
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update HERMES control unit software.
To do this, select menu item “Quick test view N112/9 telematics services control unit (HERMES) Adaptations Control unit update Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation:
Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update HERMES control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 989 21 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
In the event that the flash or SCN coding takes longer than expected and exceeds the established labor time above, please claim additional NON time as needed. Please ensure that technicians properly document the additional NON time via a separate and identifiable punch. Please document the reason for the additional time in the technician’s comments and the claim text. Finally, please attach the accounting copy of the repair order to the claim in EVA to expedite processing and payment. Additional time claims that does not meet these requirements will be subject to debit.
Note
Operation Number labor times are subject to change
P-RC-2021020025
Mercedes-Benz Part 573 Submission
Original Submitted to Portal February 5, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In October 2019, MBAG launched an initial investigation based on a report from the Mercedes-Benz eCall center of a single instance in the European market where the automatic eCall system relayed an inaccurate vehicle position. Following the report, the behavior of the eCall function was analyzed to understand why an inaccurate vehicle position was relayed. MBAG reviewed its data and found that it had no record of similar behavior of the eCall system during any of its internal testing, including during vehicle crash tests in various scenarios. MBAG began to work closely with the supplier in different test environments and tried to replicate and understand the event. In depth analysis of the potential behavior of the power supply and the communication module eventually found how the software design of the communication module affected the relay of location information for the single European case.
In July 2020, MBAG’s After-Sales department became aware of the issue and continued the analysis. MBAG’s analysis focused on whether other vehicles in the field equipped with eCall functionality could experience a similar scenario.
In September 2020 different power supply technologies were compared to understand which vehicles in the field might also potentially experience similar behavior of the eCall location services. Since the eCall system is installed in multiple vehicle platforms and models, each with differing vehicle architecture, including the location and layouts for the installation of the electrical wiring harnesses and battery, the analysis was focused on these physical differences as well as the effect of crash dynamics on the behavior of the automatic eCall system.
In October 2020 the relevance of the behavior for different hardware and software combinations of the communication module began to be analyzed. This effort lasted into January 2021 along with a detailed review of accident research data from the German market. That research indicated additional similar events where the vehicle position transmitted by the eCall system was incorrect.
On January 29, 2021, MBAG determined that a safety risk cannot be ruled out.
217 Affected Products
Vehicles
3 Associated Documents
Chronology
RMISC-21V058-0532.pdf 214.78KB
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Reload document
Open in new tab Defect Notice 573 Report
RCLRPT-21V058-3925.PDF 275.779KB
Loading...Recall Acknowledgement
RCAK-21V058-5216.pdf 2032.896KB
Loading...Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V058&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
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- 【ADVANCED ECU PROGRAMMING】 This pro-level scan tool features Autel’s Powerful Complete Diagnostic System with easy-to-go workflow of ECU Coding: / for customer individual customization of the car (to improve vehicle performance, or stimulate high-end car functions); / for the configuration alteration (when a component is replaced); / and for multiple car systems’ recognition of each other etc. , with optimal efficiency.
- 【36+ SERVICE FUNCTIONS】This OE-Level diagnostic scanner offers more than 36 service functions as Oil Reset, Injector Coding, EPB, TPMS, BMS, Brake Bleed, DPF, Immo Keys, SAS, Suspension, Throttle etc. It also gains full access of all available vehicle modules to Retrieve ECU information, Read & Erase DTCs, and View Live Data of each parameter item, with Bi-Directional Control (Active Test) to check the operating conditions of various car systems and components.
- 【J2534 PROGRAMMING】Autel MaxiSys Elite features J2534 ECU Programming for BMW & Benz, to access, update, replace and program the existing software/firmware in ECUs, without the need of a dealer-only tool, to troubleshoot and deal with complex vehicle problems like Driveability, Fuel Efficiency, Power Loss, Fault Codes, and Durability of mechanical parts etc. , with easy step-by-step instructions. This ultimate Autel scanner is made for perfection.
- 【DISCOVER OUR 24/7】2 years FREE software update + 1 year . This diagnostic tool is backed by Autel’s professional tech team and service team, to offer the top quality product and service in the industry. Autel MaxiSys Elite comes a way in easing up and increasing efficiency in your professional diagnostics from all the features mentioned above. The returns are a . *The tool is only available to sell in the U. S. Region.
- 【STATE-OF-THE-ART HARDWARE】This Android 4. 4. 4 KitKat OS-based, tablet-style diagnostic scanner incorporates the world’s fastest mobile processor NVIDIA’s Tegra 4, with internal 2GB RAM (32GB SSD), for boosted performance (boot-up time < 20 sec). Also, Elite comes with a visually stunning sharp Retina display of 9. 7”, with an 8. 0-megapixel rear camera with flashlight and auto focus. This scan tool is bound to work as fast and effective as possible.
- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
- 🚗【2021 Newest. Key Programming + IMMO Function】The most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly. Please send VIN to⭐Autelonline @ outlook . com⭐ to check compatibility.
- 🚗【Advanced XP400 Programmer】XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc
- 🚗【ADVANCED IMMO + J2534 ECU programmer】Immobilizer is also known as immo box which is to auto part that recognizes the vehicle key directly. MaxiFlash specially designed to provide users with convenient PC communication on any modern vehicle diagnostic, and offer the most significant features desired by OEM customers: reliability, fast performance and flexibility. The working range for BT communication is about 210 feet (70 m). ▲The J2534 Can't Program ECU With IM608▲
- 🚗【ACTIVE TEST + ECU CODING + 30+ RESET SERVICE】Bi-directional control of the ECM is useful in determining whetherthe ECM responds to a command well. And Auto VIN Identification, ECU Coding are available for IM608. Most useful service including: Oil Reset Service/ EPB Service/ BMS Service/ SAS Service/ DPF Service etc.Powerful OE level diagnostics for more than 80 US, Asian and European makes and models.
- 🚗【(US ONLY) 1 YEAR FREE UPDATE + PERMANENT After-Sales SERVICE】▲IM608 just can be used in US. Please don't switch the IP or the device will be locked! IM608 comes with 1 Year free updates.
Last update on 2021-03-06 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-03-06 / Affiliate links / Images from Amazon Product Advertising API
