Update ESP Software – 2020-2021 Mercedes-Benz GLE-Class & GLS-Class

February 12, 2021 NHTSA CAMPAIGN NUMBER: 21V071000

Electronic Stability Control Malfunction/FMVSS 126

If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.

 

NHTSA Campaign Number: 21V071

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRONIC STABILITY CONTROL

Potential Number of Units Affected 41,838

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, “Electronic Stability Control Systems.”

 

Remedy

MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021030004.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Update ESP Software
MY20-21 167 (GLE-Class, GLS-Class)
Date: February 22, 2021

 

IMPORTANT NEW RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

A Mercedes-Benz AG Company

 


Campaign No. : NHTSA ID Campaign Desc. : Update ESP Software
2021MMNNN 21V071 21P2197350
This is to notify you of a new Recall Campaign to update the ESP Software on 41,838 Model Year MY2020-2021 167 (GLE-Class, GLS-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 22, 2021.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 GLE-Class vehicles (167 platform) the ESP software might not meet current production specifications. In certain driving scenarios, these vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) 126 (Electronic Stability Control System).  In a specific automated test sequence with a driving maneuver that requires a very rapid change of direction in an evasive situation, torque may be applied to one of the front wheels, subsequently pulling the vehicle to one side, increasing the risk of a crash.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the ESP software on the affected vehicles.
Parts Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020-2021
Vehicle Model GLE-Class, GLS-Class
Vehicle Populations
Total Recall Population 41,838
Total Vehicles in Dealer Inventory 28
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class, GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)  

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class, GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-Benz AG Company

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Update ESP Software
MY20-21 167(GLE-Class, GLS-Class)
Date: March 26, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

A Mercedes-Benz AG Company


Campaign No. : NHTSA ID Campaign Desc. : Update ESP Software
2021030004 21V071 21P5499618
This is to notify you of a Recall Campaign launch to update the ESP Software on 41,838 Model Year MY2020-2021 167 (GLE-Class, GLS-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 26, 2021.

Background

Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class vehicles (167 platform) the ESP software might not meet current production specifications. In certain driving scenarios, these vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) 126 (Electronic Stability Control System).  In a specific automated test sequence with a driving maneuver that requires a very rapid change of direction in an evasive situation, torque may be applied to one of the front wheels, subsequently pulling the vehicle to one side, increasing the risk of a crash.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the ESP software on the affected vehicles.
Parts Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary.

Vehicles Affected

Vehicle Model Year(s) 2020-2021
Vehicle Model GLE-Class, GLS-Class

Vehicle Populations

Total Recall Population 41,838
Total Vehicles in Dealer Inventory 23
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLE-Class, GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)  

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLE-Class, GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letters will be mailed after the remedy becomes available approximately on March 29, 2021.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-Benz AG Company

 


 

Campaign No. 2021030004, March 2021

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Models GLE-Class and GLS-Class vehicles (167 platform)
Model Year 2020-2021
Update ESP Software

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class vehicles (167 platform) the ESP software might not meet current production specifications. In certain driving scenarios, these vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) 126 (Electronic Stability Control System). In a specific automated test sequence with a driving maneuver that requires a very rapid change of direction in an evasive situation, torque may be applied to one of the front wheels, subsequently pulling the vehicle to one side, increasing the risk of a crash. An authorized Mercedes- Benz dealer will update the ESP software on the affected vehicles.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 41,838 vehicles are involved.

 

Order No. P-RC-2021030004

 


 

 Note:

  • Use Xentry 12/20 with all associated patches or higher.
  • Follow the steps exactly as described in Xentry.
  • Connect battery charger (battery voltage >12.5V).
  • Ensure all electrical consumers are switched-off.
  • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
  • Refer to Star Diagnosis System (SDS) Best Practices Guide.

 

 

Procedure

 

  1. Connect XENTRY Diagnosis.

 

  1. Update Electronic Stability Program control unit software.

 

To do this, select menu item “Quick test view  N30/4 Electronic Stability Program (ESP) – Adaptations ⇒ Adaptations  Control unit update Update of control unit software. Then follow the user guidance in XENTRY Diagnosis.

 

Warranty Information

Operation: Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Update Electronic Stability Program control unit software (02-9334)

Damage Code Operation Number Labor Time (hrs.)
54 996 18 8 02-5058* 0.1
02-4762* 0.1
02-9334 0.1

 

* Operation item may be invoiced only once for each workshop order

 

Note

Operation Number labor times are subject to change

 

P-RC-2021030004

 



7 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ GLE350 2020-2021
MERCEDES-BENZ GLE450 2020-2021
MERCEDES-BENZ GLE580 2020
MERCEDES-BENZ GLS450 2020
MERCEDES-BENZ GLS580 2020

 


11 Associated Documents

Recall Quarterly Report #2, 2021-2

RCLQRT-21V071-8608.PDF 211.254KB

RCLQRT-21V071-8608

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V071-9952.pdf 204.946KB

RCONL-21V071-9952

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update ESP Software MY20-21 167 (GLE-Class, GLS-Class)

RCMN-21V071-2518.pdf 103.768KB

RCMN-21V071-2518

 


Recall Acknowledgement

RCAK-21V071-7995.pdf 695.51KB

RCAK-21V071-7995

 


Noncompliance Notice 573 Report

RCLRPT-21V071-3460.PDF 216.675KB

RCLRPT-21V071-3460

 


Recall 573 Report – Amendment 2

RCLRPT-21V071-6783.PDF 216.601KB

RCLRPT-21V071-6783

 


Recall 573 Report – Amendment 1

RCLRPT-21V071-1050.PDF 216.601KB

RCLRPT-21V071-1050

 


Recall Quarterly Report #1, 2021-1

RCLQRT-21V071-5378.PDF 211.15KB

RCLQRT-21V071-5378

 


Remedy Instructions and TSB

RCRIT-21V071-1619.pdf 156.174KB

RCRIT-21V071-1619

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update ESP Software

RCMN-21V071-3682.pdf 255.296KB

RCMN-21V071-3682

 


Recall Quarterly Report #4, 2021-4

RCLQRT-21V071-4578.PDF 211.452KB

RCLQRT-21V071-4578

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V071&docType=RCL

 


 

J2534 Pass-Thru

Update ESP Software - 2020-2021 Mercedes-Benz GLE-Class & GLS-Class » small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Update ESP Software - 2020-2021 Mercedes-Benz GLE-Class & GLS-Class » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update ESP Software - 2020-2021 Mercedes-Benz GLE-Class & GLS-Class » small light CarDAQ-Plus 2
Update ESP Software - 2020-2021 Mercedes-Benz GLE-Class & GLS-Class » small light VSI J2534 ECU Reprogrammer
Update ESP Software - 2020-2021 Mercedes-Benz GLE-Class & GLS-Class » small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 


 

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LAUNCH X431 PAD VII, 2022 J2534 Reprogramming Tool, ECU Online Coding, Topology Map Intelligent Diagnostic Scanner, Upgraded of X431 PAD 3 / V+, 50+ Services, Bi-Directional Control, FCA SWG
  • 🥇【LAUNCH X431 PAD VII, 2022 Top Diagnostic Scanner】 As the latest all-around scan tool, LAUNCH X431 PAD VII has upgraded on top of LAUNCH X431 PRO5/PADIII/V+ 4.0 to rival the OEM automotive scanner. Owing ecu programming & online coding, J2534/RP1210/D-PDU/Do-IP/CANFD diagnostic protocols, topology map, 50+ service functions, 2022 advanced functions, highest hardware configuration, and 99.99% vehicles coverage, LAUNCH X431 PAD VII is a worthwhile investment for repair shops and mechanics.
  • 【Online Programming & ECU Coding】 LAUNCH X431 PAD VII diagnostic tool with Smartlink C can perform ECU coding & programming to get the car to work correctly after module replacement. They support multiple protocols: J2534 (diagnose vehicles with OEM software and VCI), RP1210/D-PDU (diagnose heavy trucks (the diagnostic software and a non-standard 16PIN connector sold separately), Do-IP (diagnose E and F Chassis BMWs and new cars from Land Rover/Jaguar), CAN FD (diagnose new vehicles from GM).
  • 【LAUNCH X431 PAD VII, 50+ Services & Topology Map】 LAUNCH X431 PAD VII bidirectional scan tool has 50+ maintenance functions, including but not limited to oil reset/ABS Bleeding/Injector Coding/AdBlue reset, helping you win more business. With topology map function, you can check the DTCs and all systems communication status visually in LAUNCH X431 PAD VII top obd2 scanner. The actuation test enables the tablet to output commands to the ECU to determine the integrity of systems or parts.
  • 【Intelligent Diagnose & Guided Functions】 LAUNCH X431 PAD VII scan tool aims at freeing mechanics from tedious works. Intelligent Diagnose can easily get the VIN information of the car, guide you to vehicle information page without step-by-step selection, and display all diagnostic records. Guided Function (for V.A.G) enables you to follow the on-screen prompts, simple & convenient. Pin Detection allows you to detect the voltage of DLC pins and supported protocol types to troubleshoot the DLC.
  • 【All-in-One Tool for Diagnoses and Inspections, Save $2000+】 LAUNCH X431 PAD VII supports add-on modules (sold separately) to carry out more in-depth inspections and calibrations: oscillograph, sensor, battery test, endoscope, Wi-Fi printer, TSGUN, Immobilizer,etc. With 60+ advanced functions: guided functions, component matching, power balance, online parameterization, online calibration, LAUNCH X431 PAD VII high-end comprehensive diagnostic scan tool turns you into a pro auto mechanic.
Bestseller No. 10
LAUNCH X431 PRO5 with Free J2534 ECU Reprogramming Tool for OEM Reprogramming and Diagnostics, 50+ Reset,OE-Level All Systems Bi-Directional Scanner for CANFD/DOIP/ Heavy Duty Truck,Key IMMO Scan Tool
  • Featured with a brand-new upgrade system, X-431 PRO5 is newly designed for All Makes, All Models, and Full system diagnosis and assists the technician to make the vehicle diagnosis and repair easier at all skill levels.
  • [J2534 ECU Reprogramming Tool, No IP Limitation]: LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 V+, PROS V1.0, PAD3. With the SmartBox3.0 can download the OEM software from the manufacturer’s server for free.
  • [3 IN-1 FREE J2534 ECU Programming Device: LAUNCH X431 PRO5 support all new J2534/DOIP/CANFD protocols to access data and OE programming downloads for most Car; Support DC9-36V for HD Vehicle ( No NEED buy HD Module, SAVING $900+.)
  • [ One-stop Intelligent Tools]: Workshop level scan tool X431 PRO5 with the repair fix solutions database, Code Assist, Repair Tips,Component Measurement, TSB, Relevant Cases,DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair.
  • [50+ Reset, Continuously Updated Reset Functions]: 50 resets reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to regeneration, initiation, matching, etc.

Last update on 2022-10-01 / Affiliate links / Images from Amazon Product Advertising API

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