Replace Engine Coolant – 2022-2023 Mercedes-Benz Sprinter & Metris

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TO: Mercedes-Benz Dealers, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Senior Manager, Regulations and Certifications Re: Service Campaign Notification Model Metris, Sprinter Model Years 2022-2023 Replace Engine Coolant DATE: October, 2023 IMPORTANT SERVICE CAMPAIGN INFORMATION Campaign No. : Campaign Desc. : Replace Engine Coolant 2023090008 23P2094109 This is to notify you of the Service Campaign to replace the engine coolant in 8 MY22 Metris and 6 MY23 Sprinters vans. All affected VINs will be flagged as “OPEN” in VMI. Background Issue The engine coolant may not correspond to current production specifications. What We’re Doing An authorized Mercedes-Benz dealer will replace the engine coolant in potentially affected vehicles. Parts Parts are available. Vehicles Affected Vehicle Model Year(s) 2022-2023 Vehicle Model 447 Metris & 907 Sprinter Vehicle Populations Total Vehicles 8 Metris & 6 Sprinter Dealer Inventory 0 Next Steps/Notes AOMS/SOMS Please ensure your dealers have read and understand this notice While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and customer satisfaction. Campaign No. 2023090008 October, 2023 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Model 907 Sprinter Model Year 2023 Model 447 Metris Model Year 2022 Replace Coolant Prior to performing this Service Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described. Approximately 8 Metris and 6 Sprinter vehicles are affected. Order No. V-SC-20230090008This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Mercedes-Benz AG(MBAG) has determined that the engine coolant may not correspond to current production specifications. As a precautionary measure, an authorized Mercedes-Benz dealer will replace the engine coolant in potentially affected vehicles. Model 447.603 24 as of 179355 up to 184470 with engine 274 with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Codeword P 12 1816 Operations: Replace coolant 0.8 hrs 20 941 09 23P2094109 aDanger Risk of death caused by vehicle slipping or toppling off of the lifting platform. Align vehicle between vehicle lift columns and position the four support plates at the vehicle lift support points specified by the vehicle manufacturer. AS00.00-Z-0010-01A aWarning Risk of injury to skin and eyes suffering scalding from contact with hot coolantspray. Risk of poisoning from swallowing coolant. Do not open cooling system unless coolant temperature is below 90 °C. Open cap slowly and release the overpressure. Do not pour coolant into beverage containers. Wear protective gloves, protective clothing and safety glasses. AS20.00-Z-0001-01A Notice Notes on coolant AH20.00-P-2080-01KOA Notice Notes on avoiding damage through contamination and foreign objects AH00.00-P-5000-01A Notes on coolant level AH20.00-P-1142-01CW g Check 1 Check if vehicle is affected by measure. Affected vehicles: Replace coolant SM20.00-S-0013-01AAA (code:23P2094109,acc.no.:20 941 09) Replace 2 Replace coolant. f Drain coolant, fill up and check cooling system for leaks AR20.00-S-1140E g Coolant specifications BB00.40-P-0310-01A i Make sure that the mixing ratio of the coolant is correct. V-SC-2023090008 1 FOR METRIS Parts ordering note Part no. Designation Quantity A 000 989 18 08 Coolant for topping up (enter the appropriate supplementary code for the fluid quantity when ordering) As Needed – Additional replacement part scopes, small parts and consumable materials required for carrying out this service measure must be replaced in accordance with the information in the repair documents referenced in this document. These must be determined according to the vehicle identification number (FIN) via the “XENTRY Parts Information” system and, whilst not listed in the parts ordering note, they are included in the costing. As Needed 2 V-SC-2023090008 Model 907 with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Codeword L 12 1701 Operations: Replace coolant 0.8 hrs 20 941 09 23P2094109 aWarning Risk of injury caused by fingers being jammed or pinched when removing, installing or aligning hoods, doors, trunk lid/rear-end door or sliding roof. No parts of the body or limbs should be within the operating area when the components are moving. AS00.00-Z-0011-01A aCaution Risk of injury caused by scraping or cutting body parts on sharp vehicle parts Always wear protective gloves when working on or near sharp and non-deburred vehicle parts. Deburr repair panels. AS00.00-Z-0017-01A Notice Notes on carrying out repair work in the vehicle interior AH68.00-D-0001-01KOS g Check 1 Check whether vehicle is affected by measure. Replace 2 Replace coolant. f Drain/pour in coolant Model 907 with engine 274 AR20.00-D-1142TSC f Drain/pour in coolant Model 907 with engine 642, 651 AR20.00-D-1142TSR g Coolant specifications BB00.40-P-0310-01A i Make sure that the mixing ratio of the coolant is correct. Parts ordering note Part no. Designation Quantity A 000 989 28 25 14 Coolant for topping up (enter the appropriate supplementary code for the fluid quantity when ordering) as needed V-SC-2023090008 1 FOR SPRINTER

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