Incorrectly Adjusted Headlights – 2022 Mercedes-Benz A-Class & GLA

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-662 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : SEP 29, 2023 NHTSA Recall No. : 23V-662 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 32 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : 12 Vehicles. The recall population was determined through production records. Vehicles outside of the population have headlamps adjusted according to current production specification. Production Dates : NOV 11, 2021 – DEC 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 14 Vehicles. The recall population was determined through production records. Vehicles outside of the population have headlamps adjusted according to current production specification. Production Dates : NOV 11, 2021 – DEC 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-662 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : 6 Vehicles. The recall population was determined through production records. Vehicles outside of the population have headlamps adjusted according to current production specification. Production Dates : NOV 11, 2021 – DEC 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG has determined that on certain A-Class and GLA (177 and 247 platform) vehicles, the headlamp adjustment might not meet current production specifications. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : In this case, the headlamps might be adjusted slightly too high. As a result, FMVSS 108 S.10 might not be fulfilled. The headlamps installed in the US might exceed the range specified by FMVSS 108 by approximately 0.05%. A headlamp adjustment that is outside of the FMVSS108 S.10 specifications has the potential to create glare for oncoming traffic, which may increase the risk of a crash. Description of the Cause : Due to a deviation in the headlamp adjustment system in the production plant, certain headlamp adjustments might not meet specifications. The issue described is not caused by a supplier. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Lamp Unit – Left Component Description : Lamp Unit – Left Component Part Number : A1779061503 Part 573 Safety Recall Report 23V-662 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Lamp Unit – Right Component Description : Lamp Unit – Right Component Part Number : A1779061603 Component Name 3 : Lamp Unit – Left Component Description : Lamp Unit – Left Component Part Number : A2479060107 Component Name 4 : Lamp Unit – Right Component Description : Lamp Unit – Right Component Part Number : A2479060207 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : In October 2021, MBAG launched initial investigations based on a finding from an internal standard check that indicated a slight deviation in the headlamp adjustment. Subsequently, the root cause of the deviation and possible influences on the headlamp adjustment system were analyzed together with the supplier. MBAG’s initial analysis determined that the angle to which the headlamps were adjusted may have been slightly above or below production specifications. Based on that determination, MBAG initiated a plant rework measure to check headlamp adjustments in potentially affected vehicles and ensure headlamp adjustments for the vehicles still accessible by MBAG were completed in accordance with specifications. MBAG monitored the field for indications of incidents potentially related to such headlamp adjustment. During this review one customer complaint, from outside of the US, was identified in the second half of 2022 in which the customer stated a deviation of the headlamps. In 2023, subsequent further review of plant action data, production records and service history of potentially affected vehicles showed that some vehicles’ headlamps might have been adjusted to exceed specified tolerances. On September 22, 2023, MBAG determined that a non-compliance with FMVSS 108 cannot be ruled out and decided to conduct a recall. Part 573 Safety Recall Report 23V-662 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 MBAG is not aware of any warranty claims, field or service reports, crashes or reports of property damage, death, or injury in the US related to this FMVSS non-compliance. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealers will check the headlamp adjustment on the affected vehicles and correct it, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : Headlamps adjusted according to current production specifications. Remedy Parts: Lamp Unit – Left A1779061503, Lamp Unit – Right A1779061603, Lamp Unit – Left A2479060107, and Lamp Unit – Right A2479060207 Identify How/When Recall Condition was Corrected in Production : A change in the calibration of the headlamp adjustment system ensures that this issue can no longer occur from December 6, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on October 6, 2023. Owners will be notified of the voluntary recall campaign before November 28, 2023. A copy of all communications will be provided when available. Planned Dealer Notification Date : OCT 06, 2023 – NR Planned Owner Notification Date : NOV 28, 2023 – NR * NR – Not Reported

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Recall Campaign Initial Notification
DATE: October 6, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Check Headlamp Adjustment MY22 A-Class and GLA (177 and 247) DATE: October 6, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification October 6, 2023 Campaign No. : NHTSA ID Campaign Desc. : Check Headlamp Adjustment TBA 23V662 23P8291012 This is to notify you of the new Recall Campaign to adjust the headlamps on 32 Model Year (“MY”) 2022 A-Class and GLA (177 and 247 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 6, 2023. Background Issue Mercedes-Benz AG (“MBAG”), has determined that on certain A-Class and GLA (177 and 247 platform) vehicles, the headlamp adjustment might not meet current production specifications. In this case, the headlamps might be adjusted slightly too high and might exceed the range specified by FMVSS 108 S.10 by approximately 0.05%. A headlamp adjustment that is outside of specifications has the potential to create glare for oncoming traffic, which may increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the headlamp adjustment on the affected vehicles and correct it, if necessary. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model A-Class and GLA Vehicle Populations Total Recall Population 32 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on or before November 21, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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DATE: October 20, 2023
Recall Campaign Launch Notification

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES. Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Inspect Headlamp Adjustment MY22 A-Class and GLA (177 and 247) DATE: October 20, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification October 20, 2023 Campaign No. : NHTSA ID Campaign Desc. : Inspect Headlamp Adjustment 2023100005 23V662 23P8291012 This is to notify you of the Recall Campaign Launch to adjust the headlamps on 32 Model Year (“MY”) 2022 A-Class and GLA (177 and 247 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 20, 2023. Background Issue Mercedes-Benz AG (“MBAG”), the manufacture of Mercedes-Benz vehicles, has determined that on certain A-Class and GLA (177 and 247 platform) vehicles, the headlamp adjustment might not meet current production specifications. In this case, the headlamps might be adjusted slightly too high and exceed the range specified by FMVSS 108 S.10 by approximately 0.05%. A headlamp adjustment that is outside of specifications has the potential to create glare for oncoming traffic, which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the headlamp adjustment on the affected vehicles and correct it, if necessary. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model A-Class and GLA Vehicle Populations Total Recall Population 32 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on November 3, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. 2 Campaign No. 2023100005, October 2023 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Models A-Class and GLA (177 and 247 platform) Model Year 2022 Inspect Headlamp Adjustment Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain A-Class and GLA (177 and 247 platform) vehicles, the headlamp adjustment might not meet current production specifications. In this case, the headlamps might be adjusted slightly too high and might exceed the range specified by FMVSS 108 S.10 by approximately 0.05%. A headlamp adjustment that is outside of specifications has the potential to create glare for oncoming traffic, which may increase the risk of a crash. An authorized Mercedes-Benz dealer will inspect the headlamp adjustment on the affected vehicles and correct it, if necessary. Prior to performing this Campaign: •VMI must be checked before performing campaigns to verify that the campaign is required ona specific vehicle. Always check for any other open campaigns, and perform accordingly. •Please review the entire Campaign bulletin and follow the repair procedure exactly asdescribed. Approximately 32 vehicles are affected. Order No. P-RC-2023100005 2 P-RC-2023100005 Inspect Headlamp Adjustment Work Procedure 1.Inspect headlamp adjustment (left and right) and adjust if necessary. For basic data, Model 247 AP82.10-P-8260AO and AP82.10-P-8263OF. For basic data, Model 177 AP82.10-P-8263xx and AP82.10-P-8260N. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 82 910 12 12-1883 Inspect headlamp adjustment, adjust if necessary 0.6 Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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