Update Communication Module SIM Card Software – 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class

May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V365000

Disabled Emergency Call System

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

 

NHTSA Campaign Number: 22V365

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRICAL SYSTEM, COMMUNICATION

Potential Number of Units Affected 234,862

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

 

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters are expected to be mailed July 19, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022060005

Update Communication Module SIM Card Software

This is to notify you of the Recall Campaign Launch to update the communication module  SIM card software in 234,918 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled.  Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, both the manual and automatic eCall functions would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.

 

What We’re Doing

MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired.

 

Customer Notification Timeline

Customer letters will be mailed on July 8, 2022.

 

 


Recall FAQ and concerns

No Service Action is required by the Dealer for this Campaign

Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

 

Helpful information for you and your customers on how to check for successful update!

Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.

 

FAQs:

1. Will customer receive any alert or notification on Mercedes-Me app?

No, customer will not receive any warning when/before issue occurred.

 

2. How customer can check if Over-the-Air (“OTA”) is completed?

A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.

 

3. Will customer receive a notification about safety recall in the mail?

Yes. Customer letters will be mailed on July 8, 2022.

 

4. Will customer be able to drive vehicle before update is being performed?

Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

 

5. How long it could take for OTA updated to be performed?

Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.

 

6. What if the recall still show open after OTA has been completed for all affected vehicles?

If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.

 


Chronology :

In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.

On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022

MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue.

 


137 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ A220 2019-2021
MERCEDES-BENZ AMG A35 2020-2021
MERCEDES-BENZ AMG C43 2019-2021
MERCEDES-BENZ AMG C63 2019-2021
MERCEDES-BENZ AMG CLA35 2020-2021
MERCEDES-BENZ AMG CLA45 2019-2021
MERCEDES-BENZ AMG CLS53 2019-2021
MERCEDES-BENZ AMG E53 2019-2021
MERCEDES-BENZ AMG E63 2019-2021
MERCEDES-BENZ AMG G63 2019-2021
MERCEDES-BENZ AMG GLA35 2021
MERCEDES-BENZ AMG GLA45 2019-2021
MERCEDES-BENZ AMG GLB35 2021
MERCEDES-BENZ AMG GLC43 2019-2021
MERCEDES-BENZ AMG GLC63 2019-2021
MERCEDES-BENZ AMG GLE43 2019
MERCEDES-BENZ AMG GLE53 2021-2022
MERCEDES-BENZ AMG GLE63 2019-2021
MERCEDES-BENZ AMG GLS63 2018-2021
MERCEDES-BENZ AMG GT 2019-2021
MERCEDES-BENZ AMG GT C 2019-2021
MERCEDES-BENZ AMG GT R 2019-2020
MERCEDES-BENZ AMG GT S 2019
MERCEDES-BENZ AMG S63 2019-2021
MERCEDES-BENZ AMG SL63 2019
MERCEDES-BENZ AMG SLC43 2019-2020
MERCEDES-BENZ C300 2017-2021
MERCEDES-BENZ CLA250 2017-2021
MERCEDES-BENZ CLS450 2019-2022
MERCEDES-BENZ E300 2019
MERCEDES-BENZ E350 2020-2021
MERCEDES-BENZ E450 2019-2021
MERCEDES-BENZ G550 2019-2021
MERCEDES-BENZ GLA250 2017-2021
MERCEDES-BENZ GLB250 2020-2021
MERCEDES-BENZ GLC300 2018-2021
MERCEDES-BENZ GLC350 2019-2020
MERCEDES-BENZ GLE350 2018-2022
MERCEDES-BENZ GLE400 2019
MERCEDES-BENZ GLE450 2020-2022
MERCEDES-BENZ GLE580 2020-2021
MERCEDES-BENZ GLS450 2017-2022
MERCEDES-BENZ GLS550 2019
MERCEDES-BENZ GLS580 2020-2021
MERCEDES-BENZ GLS600 2021
MERCEDES-BENZ S450 2019-2020
MERCEDES-BENZ S500 2021
MERCEDES-BENZ S560 2019-2020
MERCEDES-BENZ S580 2021
MERCEDES-BENZ S65 AMG 2019-2020
MERCEDES-BENZ SL450 2019-2020
MERCEDES-BENZ SL550 2019-2020
MERCEDES-BENZ SLC300 2019-2020
MERCEDES-MAYBACH S650 2019-2020

 


11 Associated Documents

Recall Acknowledgement

RCAK-22V365-1292.pdf 646.011KB

RCAK-22V365-1292

 


Recall 573 Report – May 26, 2022

RCLRPT-22V365-5487.PDF 253.159KB

RCLRPT-22V365-5487

 


Defect Notice 573 Report

RCLRPT-22V365-8841.PDF 253.181KB

RCLRPT-22V365-8841

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V365-9083.pdf 227.457KB

RCMN-22V365-9083

 


Recall 573 Report – June 22, 2022

RCLRPT-22V365-7399.PDF 253.147KB

RCLRPT-22V365-7399

 


Recall 573 Report – June 24, 2022

RCLRPT-22V365-6578.PDF 252.476KB

RCLRPT-22V365-6578

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V365-7902.pdf 159.799KB

RCMN-22V365-7902

 


Recall 573 Report – June 16, 2022

RCLRPT-22V365-2568.PDF 253.16KB

RCLRPT-22V365-2568

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V365-4997.pdf 452.669KB

RCONL-22V365-4997

 


Recall 573 Report – July 11, 2022

RCLRPT-22V365-4106.PDF 253.411KB

RCLRPT-22V365-4106

 


Recall Quarterly Report #1, 2022-3

RCLQRT-22V365-1242.PDF 211.136KB

RCLQRT-22V365-1242

 


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V365&docType=RCL

 


 

J2534 Pass-Thru

Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class » small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class » small light CarDAQ-Plus 2
Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class » small light VSI J2534 ECU Reprogrammer
Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class » small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 


 

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Autel MaxiFlash Elite Reprogramming Device Vehicle Communication Interface J2534 PassThru Bluetooth ECU Programming Device Work with Autel Maxisys Autel MS908S PRO MS908CV MK908 MK908P MS Elite and PC
  • As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards. Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Fast performance ensures quickly reprogramming even the newest controllers.
  • Wireless with advanced networking functions. Built-in wireless and data storage. Rugged design capable of withstanding harsh environments. Internet updateable.
  • MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S II, MaxiSYS MS908S Pro, MaxiSys MS908S Pro II, MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiCOM MK908 Pro II, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • Supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
Bestseller No. 10
Autel MaxiSys MS908S Pro Automotive Diagnostic Scan Tool with J2534 ECU Programming/ ECU Coding/ Adaption, 2022 US Ver. of MaxiCOM MK908P, Same as Elite, Bi-Directional Control Full Scan, 36+ Services
  • 👍【2022 Newest Updates: AutoAuth Access & Cloud Service】Two long-awaited features for old customers!✅(Since June 2022)Autel original MS908S Pro scanner supports "AutoAuth" gateway access on 2018 and newer Fiat Chrysler vehicles, such as Chrysler, Dodge, Jeep, etc, still growing. ✅(Support Cloud Report Management, you can upload diagnostic reports to Autel Cloud and share reports with your customers through QR Code/email/text message easily, and they can view the reports anytime.
  • 👍【A Must for Garage and Workshop】If you need to program Benz/BMW, Autel MS908S Pro scanner is definitely an expert, this is what it does best! MS908S Pro is a mature product that has been tested and approved by workshops across US. Besides ECU Programming for Benz/BWM, MS908S Pro can perform ECU Coding, Active Tests, 36+ Services, All System Diagnostic, FCA “AutoAuth” Access, etc.🚦📢👉 Note: MS908S Pro is for North & South America only and supports English only.
  • 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
  • 👍【Advanced ECU Coding, Customize your Car】Automotive diagnostic scan tool MS908S Pro features Advanced ECU Coding, so you can use it to customize your car as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BWM, VW, Audi, Skoda, etc.
  • 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.

Last update on 2022-11-27 / Affiliate links / Images from Amazon Product Advertising API

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