Update Communication Module SIM Card Software – 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class

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May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V365000

Disabled Emergency Call System

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

 

NHTSA Campaign Number: 22V365

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRICAL SYSTEM, COMMUNICATION

Potential Number of Units Affected 234,862

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

 

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022060005.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022060005

Update Communication Module SIM Card Software

This is to notify you of the Recall Campaign Launch to update the communication module  SIM card software in 234,918 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled.  Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, both the manual and automatic eCall functions would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.

 

What We’re Doing

MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired.

 

Customer Notification Timeline

Customer letters will be mailed on July 8, 2022.

 

 


Recall FAQ and concerns

No Service Action is required by the Dealer for this Campaign

Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

 

Helpful information for you and your customers on how to check for successful update!

Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.

 

FAQs:

1. Will customer receive any alert or notification on Mercedes-Me app?

No, customer will not receive any warning when/before issue occurred.

 

2. How customer can check if Over-the-Air (“OTA”) is completed?

A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.

 

3. Will customer receive a notification about safety recall in the mail?

Yes. Customer letters will be mailed on July 8, 2022.

 

4. Will customer be able to drive vehicle before update is being performed?

Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.

 

5. How long it could take for OTA updated to be performed?

Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.

 

6. What if the recall still show open after OTA has been completed for all affected vehicles?

If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.

 


Chronology :

In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.

On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022

MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue.

 


137 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ A220 2019-2021
MERCEDES-BENZ AMG A35 2020-2021
MERCEDES-BENZ AMG C43 2019-2021
MERCEDES-BENZ AMG C63 2019-2021
MERCEDES-BENZ AMG CLA35 2020-2021
MERCEDES-BENZ AMG CLA45 2019-2021
MERCEDES-BENZ AMG CLS53 2019-2021
MERCEDES-BENZ AMG E53 2019-2021
MERCEDES-BENZ AMG E63 2019-2021
MERCEDES-BENZ AMG G63 2019-2021
MERCEDES-BENZ AMG GLA35 2021
MERCEDES-BENZ AMG GLA45 2019-2021
MERCEDES-BENZ AMG GLB35 2021
MERCEDES-BENZ AMG GLC43 2019-2021
MERCEDES-BENZ AMG GLC63 2019-2021
MERCEDES-BENZ AMG GLE43 2019
MERCEDES-BENZ AMG GLE53 2021-2022
MERCEDES-BENZ AMG GLE63 2019-2021
MERCEDES-BENZ AMG GLS63 2018-2021
MERCEDES-BENZ AMG GT 2019-2021
MERCEDES-BENZ AMG GT C 2019-2021
MERCEDES-BENZ AMG GT R 2019-2020
MERCEDES-BENZ AMG GT S 2019
MERCEDES-BENZ AMG S63 2019-2021
MERCEDES-BENZ AMG SL63 2019
MERCEDES-BENZ AMG SLC43 2019-2020
MERCEDES-BENZ C300 2017-2021
MERCEDES-BENZ CLA250 2017-2021
MERCEDES-BENZ CLS450 2019-2022
MERCEDES-BENZ E300 2019
MERCEDES-BENZ E350 2020-2021
MERCEDES-BENZ E450 2019-2021
MERCEDES-BENZ G550 2019-2021
MERCEDES-BENZ GLA250 2017-2021
MERCEDES-BENZ GLB250 2020-2021
MERCEDES-BENZ GLC300 2018-2021
MERCEDES-BENZ GLC350 2019-2020
MERCEDES-BENZ GLE350 2018-2022
MERCEDES-BENZ GLE400 2019
MERCEDES-BENZ GLE450 2020-2022
MERCEDES-BENZ GLE580 2020-2021
MERCEDES-BENZ GLS450 2017-2022
MERCEDES-BENZ GLS550 2019
MERCEDES-BENZ GLS580 2020-2021
MERCEDES-BENZ GLS600 2021
MERCEDES-BENZ S450 2019-2020
MERCEDES-BENZ S500 2021
MERCEDES-BENZ S560 2019-2020
MERCEDES-BENZ S580 2021
MERCEDES-BENZ S65 AMG 2019-2020
MERCEDES-BENZ SL450 2019-2020
MERCEDES-BENZ SL550 2019-2020
MERCEDES-BENZ SLC300 2019-2020
MERCEDES-MAYBACH S650 2019-2020

 


13 Associated Documents

Recall Acknowledgement

RCAK-22V365-1292.pdf 646.011KB

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Recall 573 Report – May 26, 2022

RCLRPT-22V365-5487.PDF 253.159KB

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Defect Notice 573 Report

RCLRPT-22V365-8841.PDF 253.181KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V365-9083.pdf 227.457KB

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Recall 573 Report – June 22, 2022

RCLRPT-22V365-7399.PDF 253.147KB

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Recall 573 Report – June 24, 2022

RCLRPT-22V365-6578.PDF 252.476KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V365-7902.pdf 159.799KB

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Recall 573 Report – June 16, 2022

RCLRPT-22V365-2568.PDF 253.16KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V365-4997.pdf 452.669KB

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Recall 573 Report – July 11, 2022

RCLRPT-22V365-4106.PDF 253.411KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V365-1242.PDF 211.136KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V365-1364.PDF 211.241KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V365-6869.PDF 211.326KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V365&docType=RCL

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Update Communication Module SIM Card Software - 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
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www.startekinfo.com

 


 

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  • 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
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  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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