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May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V365000
Disabled Emergency Call System
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA Campaign Number: 22V365
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM, COMMUNICATION
Potential Number of Units Affected 234,862
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022060005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
2022060005
Update Communication Module SIM Card Software
This is to notify you of the Recall Campaign Launch to update the communication module SIM card software in 234,918 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, both the manual and automatic eCall functions would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.
What We’re Doing
MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed on July 8, 2022.
Recall FAQ and concerns
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
FAQs:
1. Will customer receive any alert or notification on Mercedes-Me app?
No, customer will not receive any warning when/before issue occurred.
2. How customer can check if Over-the-Air (“OTA”) is completed?
A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
3. Will customer receive a notification about safety recall in the mail?
Yes. Customer letters will be mailed on July 8, 2022.
4. Will customer be able to drive vehicle before update is being performed?
Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
5. How long it could take for OTA updated to be performed?
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.
6. What if the recall still show open after OTA has been completed for all affected vehicles?
If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.
Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue.
137 Affected Products
Vehicles
13 Associated Documents
Recall Acknowledgement
RCAK-22V365-1292.pdf 646.011KB
Recall 573 Report – May 26, 2022
RCLRPT-22V365-5487.PDF 253.159KB
Defect Notice 573 Report
RCLRPT-22V365-8841.PDF 253.181KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V365-9083.pdf 227.457KB
Recall 573 Report – June 22, 2022
RCLRPT-22V365-7399.PDF 253.147KB
Recall 573 Report – June 24, 2022
RCLRPT-22V365-6578.PDF 252.476KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V365-7902.pdf 159.799KB
Recall 573 Report – June 16, 2022
RCLRPT-22V365-2568.PDF 253.16KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V365-4997.pdf 452.669KB
Recall 573 Report – July 11, 2022
RCLRPT-22V365-4106.PDF 253.411KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V365-1242.PDF 211.136KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V365-1364.PDF 211.241KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V365-6869.PDF 211.326KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V365&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
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- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
2022060005 July ,2022 l his notice applies to your vehicle, VIN: Update Communication Module SIM Card Software MIBUSA m: 2022060005, NHl’fSA Recall m: 22V365 Over-The-Air Update: No Dealership Visit Required 111I 11P. . 111111111II11111111111 ii Dear Mercedes-Benz Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain model year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, AClass, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class, and G-Class vehicles. Our records indicate that your vehicle is included in the affected population. ~ What is the issue? The communication module’s SIM card software might become disabled, and prevent a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event. What will your Mercede-Benz Dealership do? NO IDIEALIER VISIT IS NIECESSARY for the Over-The-Air (“OTA”) update. An OTA update will update the communication module’s SIM software on the affected vehicles. No action by you or the dealer is needed for the OTA update. If the OTA update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed. ‘il’his service wm be provided tree of charge. Hlow do I know campaign was completed?. A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov and check if the campaign number above has been completed. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately. Sincerely, Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible, please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FORMERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt). • Reimbursement will be made by check from your dealer. Please speak with your dealer concerning this matter. Thank you for your cooperation. Adldlitio11’11aii i11’11formaitio11’11 for Ow11’11ern: 1-(800) IFOIRMIEIRCIEDIES ( Hm0-367-6372).
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Recall Campaign Initial Notification
DATE: May 27, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update SIM Card Software of the Communication Module MY17-22 Various Models DATE: May 27, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC Campaign No. : NHTSA ID Campaign Desc. : Update SIM Card Software of the Communication Module TBA 22V365 22P2197528 This is to notify you of a new Recall Campaign to update the SIM card software of the communication module in 234,862 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 27, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event. What We’re Doing MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available. Vehicles Affected Vehicle Model Year(s) 2017-2022 Vehicle Model CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class Vehicle Populations Total Recall Population 234,862 Total Vehicles in Dealer Inventory 214 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred authorized MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Recall Campaign Launch Notification
DATE: June 24, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Communication Module SIM Card Software MY17-22 Various Models DATE: June 24, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC Recall Campaign Launch Notification June 24, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module SIM Card Software 2022060005 22V365 22P5498816 This is to notify you of the Recall Campaign Launch to update the communication module SIM card software in 234,918 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, both the manual and automatic eCall functions would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event. What We’re Doing MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers. Parts Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION is needed. Vehicles Affected Vehicle Model Year(s) 2017-2022 Vehicle Model CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class Vehicle Populations Total Recall Population 234,918 Total Vehicles in Dealer Inventory 149 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on July 8, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC Recall FAQ and concerns No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized. Helpful information for you and your customers on how to check for successful update! Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov. FAQs: 1.Will customer receive any alert or notification on Mercedes-Me app? No, customer will not receive any warning when/before issue occurred. 2.How customer can check if Over-the-Air (“OTA”) is completed? A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC 3.Will customer receive a notification about safety recall in the mail? Yes. Customer letters will be mailed on July 8, 2022. 4.Will customer be able to drive vehicle before update is being performed? Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized. 5.How long it could take for OTA updated to be performed? Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles. 6.What if the recall still show open after OTA has been completed for all affected vehicles? If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.
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Part 573 Safety Recall Report
MAY 20, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 20, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,862 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 14 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 18 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 25 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 29 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 32 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 35 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Part 573 Safety Recall Report 22V-365 Page 29 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR * NR – Not Reported
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Part 573 Safety Recall Report
JUN 22, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUN 22, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,918 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 13 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 25 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 28 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 32 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 36 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 43 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 Part 573 Safety Recall Report 22V-365 Page 29 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR * NR – Not Reported
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Part 573 Safety Recall Report
JUN 24, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUN 24, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : 2022060005 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,918 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 25 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 28 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 31 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 45 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 48 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 51 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 54 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 57 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR * NR – Not Reported
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Part 573 Safety Recall Report
MAY 26, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 26, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,862 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 29 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 32 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 35 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Part 573 Safety Recall Report 22V-365 Page 29 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR * NR – Not Reported
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Part 573 Safety Recall Report
JUL 11, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUL 11, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : 2022060005 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,918 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 18 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 25 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 28 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 31 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 37 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 40 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 43 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 47 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 51 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 55 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 58 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 Part 573 Safety Recall Report 22V-365 Page 29 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners notified of the voluntary recall campaign on July 8, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 08, 2022 – NR * NR – Not Reported
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Part 573 Safety Recall Report
JUN 16, 2022
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-365 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUN 16, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 234,918 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 13 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 25 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 28 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 32 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 36 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 43 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles. The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLAClass, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, SClass, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Part 573 Safety Recall Report 22V-365 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Part 573 Safety Recall Report 22V-365 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Part 573 Safety Recall Report 22V-365 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Part 573 Safety Recall Report 22V-365 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Part 573 Safety Recall Report 22V-365 Page 24 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Part 573 Safety Recall Report 22V-365 Page 25 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Part 573 Safety Recall Report 22V-365 Page 26 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Part 573 Safety Recall Report 22V-365 Page 27 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly. MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022 MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Part 573 Safety Recall Report 22V-365 Page 28 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No: SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 Part 573 Safety Recall Report 22V-365 Page 29 The information contained in this report was submitted pursuant to 49 CFR §573 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022 A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR * NR – Not Reported
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