May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V365000
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA Campaign Number: 22V365
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM, COMMUNICATION
Potential Number of Units Affected 234,862
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters are expected to be mailed July 19, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This is to notify you of a new Recall Campaign to update the SIM card software of the communication module in 234,862 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 27, 2022.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.
What We’re Doing
MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers.
Recall FAQ and concerns
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
1. Will customer receive any alert or notification on Mercedes-Me app?
No, customer will not receive any warning when/before issue occurred.
2. How customer can check if Over-the-Air (“OTA”) is completed?
A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
3. Will customer receive a notification about safety recall in the mail?
Yes. Customer letters will be mailed on July 8, 2022.
4. Will customer be able to drive vehicle before update is being performed?
Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
5. How long it could take for OTA updated to be performed?
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.
6. What if the recall still show open after OTA has been completed for all affected vehicles?
If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.
137 Affected Products
4 Associated Documents
Recall 573 Report – May 26, 2022
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc)
|CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【High-End Diagnostic Tool for ECU Pro-gramming & Coding:14 Brands】LAUNCH X431 PAD V comes with J2534 protocols,which empowers you to program the blank ECUs,match the components,re-flash the second-hand ECUs,etc.you can perform OE-level diagnosis and pro-gramming for more accurate diagnosis and efficient car repair jobs to win more business!
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- 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘 !
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- 👍Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable.
- 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility before your order.
- 👍【2022 Newest Updates: AutoAuth Access & Cloud Service】Two long-awaited features for old customers!✅(Since June 2022)Autel original MS908S Pro scanner supports "AutoAuth" gateway access on 2018 and newer Fiat Chrysler vehicles, such as Chrysler, Dodge, Jeep, etc, still growing. ✅(Support Cloud Report Management, you can upload diagnostic reports to Autel Cloud and share reports with your customers through QR Code/email/text message easily, and they can view the reports anytime.
- 👍【A Must for Garage and Workshop】If you need to program Benz/BMW, Autel MS908S Pro scanner is definitely an expert, this is what it does best! MS908S Pro is a mature product that has been tested and approved by workshops across US. Besides ECU Programming for Benz/BWM, MS908S Pro can perform ECU Coding, Active Tests, 36+ Services, All System Diagnostic, FCA “AutoAuth” Access, etc.🚦📢👉 Note: MS908S Pro is for North & South America only and supports English only.
- 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
- 👍【Advanced ECU Coding, Customize your Car】Automotive diagnostic scan tool MS908S Pro features Advanced ECU Coding, so you can use it to customize your car as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BWM, VW, Audi, Skoda, etc.
- 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.
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- 🎉【ECU Programming +Same Functions as Maxisys Elite】Coming with J2534 ECU reprogramming device, Autel MK908P is competent for ECU programming specific BENZ/ BMW. EXACTLY the same functions as Autel MaxiSys Elite, making itself the most cost-effective high-end diagnostic scanner in Autel product line. Also upgraded of MS908S Pro, Autel MK908P auto scanner enjoys superior configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English).
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- 🚗【Same as MaxiSys Elite, No IP Restriction】: Covering 99% of the vehicle models from 1996 to 2022. Based on the MS908S Pro, Autel MK908P diagnostic scan tool enjoys superior hardware configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English) Lifetime after-sales service and professional technology support have no difference from offline retail version. Feel free to message us with any problems. Present battery tester as a gift (worth 49 bucks).
- 🚗【ECU Programming & Coding, Guru for Local Smith】: To broaden vehicle business and increase your revenue, the Autel scanner MK908P assigns advanced ECU programming and coding to 1) customize your car, 2) unfold the hidden features, 3) disable the annoying functions to improve car performance, but also reprogram the adaptive data to certain components after repairs or replacements. The specific operation varies by model.
- 🚗【36+ Service Functions, Best for Repair Shops】: Designed for large-scale garages and equipped with 36+ repair functions, Autel MK908P covers 99% of cars in the market. This make it the most valuable scanner to serve as many cars as possible in your shop. The 36+ functions include Oil Reset, TPMS, ABS Bleeding, EPB, SAS, Injector Coding, BMS, Suspension, etc. Please be noted MK908P programming tool will always keep pace with newer functions and continuous upgrading, never out of date.
- 🚗【High-end Online Functions, OE-level Auto Scanner】: MK908P diagnostic tool explores all the systems and scans hidden DTCs. For quickly locating the fault, active test sends commands directly to vehicle modules to perform specific tests on windows, sunroofs, wipers, relays, injectors, and actuators, etc. Newly launched online functions obtain the online data from the server like online account login service for VW, Audi, Skoda; online configuration for Renault; online coding for Porsche; etc.
- 🚗【Top-end Configuration, Ultra-Fast Speed】: Same functions with MaxiSys Elite, but configured with 2G+64G memory Hexa-core processor, 10.1” screen, and 15000mAh battery to accelerate diagnostics and repair. 2022 MK908P diagnostic scanner offers more to expand the market and raise income for example power balance for Ford, Chrysler, GM; personalization for VW, Audi, Toyota; guided functions for VW, Audi, Skoda; etc.
- 🚩🚩【2 YEARS FREE UPDATE, SAVING $1295 than Maxisys Elite II】Autel Maxisys Elite, more advanced than MS908S Pro & MK908P, but costs much less due to its extended 2 YEARS subscription-free updates; also is almost the same function-wise as Autel scanner Ultra yet more budget-friendly: J2534 ECU Programming & Coding, 10,000+ Car Models Coverage (include Luxury cars), 38+ Hot Functions, Active Tests, Autel Cloud, Repair Data, Remote Expert … aimed at professionals with tons of pro features to match.
- 🚩🚩【J2534 ECU PROGRAMMING, SAME AS MS909/MS919/Ultra】As one of the few Autel scan tools that are designed with a fully-compliant SAE J2534-1/-2 MaxiFlash box, this diagnostic scanner supports Online ECU Programming for all-chassis Benz/BMW users to upgrade the existing software/firmware (till July 2019); ECU Programming for any vehicle with J2534 protocol (manufacturer’s software required); and Online Coding for VW/Audi, Seat, Porsche, Renault, etc. It also allows Online SCN for Benz.
- 🚩🚩【38+ HOT FUNCTIONS, Advanced than MS908SP/MK908P】This professional OBD2 scanner is loaded with 38+ service functions being a one-stop solution to meet ALL your needs for various scheduled repairs or maintenance. It includes Oil, SAS, EPB, TPMS Reset, Injector Coding, SAS, Bleeding, DPF, Battery, Throttle & Anti-theft Matching plus many more that are super beneficial and can be updated constantly with more functions and wider car coverage. *Menus vary by vehicle specifics.
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- 👍【Bi-Directional Control & Broad Vehicle Coverage】 Autel MK908P is an advanced bi-directional scan tool that can access and scan all available systems on 80+ makes and models to perform OE level diagnostics that are previously available to dealership tools only to read and clear codes, view live data, perform active tests/component tests to control various components/parts like fuel pump, cylinder, valves, abs motor, wipers, car windows, doors, sunroofs to test its functionality.
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- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
- 👍 [J2534 Programming and Coding]: The Autel MK908P has featured both SAE J2534-1 and J2534-2 reprogramming standards, which means it allows you to reprogram emissions-related controllers and, in some cases, diagnose vehicles with factory functionality. Compare with Autel Elite and other tablet scanners, the MK908P has a higher cost performance. Enter the discount code I4TIHS55 and you can get an additional MV105.
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- 👍 [Solid Hardware]: The solid hardware will never drop the ball. Android 4.4 OS, hexa-core processor, KitKat OS, 2GB RAM and 64GB ROM, 10.1" LED screen, 20+ adapters and cables. As for the warranty, we would stick to the old rules, 1 year free update, 12 months warranty, 30 days free refund, 24 hours after-sales service. Please feel free to come to us via e-mail: [email protected]
Last update on 2022-07-03 / Affiliate links / Images from Amazon Product Advertising API
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