|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Service Campaign Launch Notification
Retrofit Damping on Front Axle and Replace Engine Lining
MY22 EQS-Class (297 platform)
|DATE: May 27, 2022|
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Service Campaign Launch Notification||May 27, 2022|
|Campaign No. :||Campaign Desc. :||Retrofit Damping on Front Axle and Replace Engine Lining|
|This is to notify you of the Service Campaign Launch to retrofit the damping on the front axle and replace the rear engine compartment lining in 30 Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on May 27, 2022.|
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2022 EQS-Class (297 platform) vehicles, the damping on the front axle and rear engine compartment lining do not correspond to current specifications. Thus, it is possible the electronic drivetrain transmission may result in noise in the cabin.|
|What We’re Doing||MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will retrofit the front axle damping and replace the rear engine compartment lining.|
|Parts||The remedy is available and can be performed as necessary.|
|Vehicle Model Year(s)||2022|
|Total Recall Population||30|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
Campaign No. 2022050012, May 2022
|TO:||ALL MERCEDES-BENZ CENTERS|
|SUBJECT:||Model EQS-Class (297 platform)
Model Year 2022
Retrofit Damping on Front Axle and Replace Engine Lining
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2022 EQS-Class (297 platform) vehicles, the damping on the front axle and rear engine compartment lining do not correspond to current specifications. Thus, it is possible the electronic drivetrain transmission may output noise into the cabin. An authorized Mercedes-Benz dealer will retrofit the front axle damping and replace the rear engine compartment lining.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 30 vehicles are affected.
Order No. P-SC-2022050012
Retrofit damping on front axle drive module and replace rear engine compartment lining
- Perform power disconnect of high-voltage on-board electrical system. For basic data, see AR47.70-P-1000EQS.
- Remove rear engine compartment cover (B, Figure 2). For basic data, see AR61.20-P-1105EQS.
- Retrofit damping (A, Figure 1) in area of power electronics control unit (N147/4) on front axle drive module.
Before installing the damping, the surface of the power electronics on the front axle drive module must be cleaned.
- Replace rear engine compartment cover (B, Figure 2).
- Perform commissioning of high-voltage on-board electrical system. For basic data, see AR47.70-P-1000EQS.
Primary Parts Information
|Qty.||Part Name||Part Number|
|1||ENGINE COMPARTMENT COVER||A 297 520 46 00|
|1||FRONT DAMPING||A 297 682 84 02|
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
|Damage Code||Operation Number||Description||Labor Time (hrs.)|
|08 900 02||02-0883||Retrofit damping on front axle drive module
Includes: Replace rear engine compartment cover
|02-2193||Perform power disconnect/commissioning for high-voltage on-board electrical system||0.5|
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
Retrofit Damping on Front Axle and Replace Engine Lining
Model Year 2022
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