April 22, 2020 NHTSA CAMPAIGN NUMBER: 20V226000
Rear Seat Wiring Harness May Be Routed Incorrectly
Damaged wires may cause the rear side air bags to not deploy as intended. Additionally, the driver may not be warned if the second row right seat is not locked into place correctly after using the “Easy Entry” function. Either of these scenarios can increase the risk of injury in the event of a crash.
NHTSA Campaign Number: 20V226
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM, AIR BAGS
Potential Number of Units Affected 120
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 and GLE 450 vehicles equipped with an electrically adjustable second-row seat. The wiring harness under the seat may become pinched during seat adjustment, possibly causing damage to the wires.
Remedy
MBUSA will notify owners, and dealers will inspect and reroute the wiring harness as necessary, and repair any wire damage, free of charge. The recall began June 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020050009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check wiring harness for second seat row right MY20 167 (GLE-Class) | DATE: April 28, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check wiring harness for second row right seat | |
| TBA | 20V226 | 20P2197240 | ||
| This is to notify you of a new Recall Campaign to check wiring harness for second row right seat in 120 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on April 28, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles equipped with an electrically adjustable second row seat, the wiring harness under the second row right seat might not be routed according to current production specifications. The wiring harness could be damaged if the second row right seat is moved in a longitudinal direction. Thus, for vehicles equipped with rear side airbags, the side airbag for this seat might not deploy as intended, increasing the risk of injury in the event of a crash. Furthermore, the driver may not be warned if the second seat row would not have been locked correctly again after using the “Easy-Entry” function. This would increase the risk of injury to occupants on the second and third seat row in the event of an accident. In the event the wires for the side airbag were to become damaged, the customer would be made aware of the issue by a SRS warning message in the instrument cluster. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the routing of the wiring harness, correct it if necessary and repair any potentially existing damage on the wiring harness. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 120 | |||
| Total Vehicles in Dealer Inventory | 1 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Check Wiring Harness for Second Seat Row Right MY20 167 (GLE-Class) | DATE: May 29, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | May 29, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Wiring Harness for Second Seat Row Right | |
| 2020050009 | 20V226 | 20P5491017 | ||
| This is to notify you of a Recall Campaign Launch to check the wiring harness for the second row right seat in 120 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 29, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles equipped with an electrically adjustable second row seat, the wiring harness under the second row right seat might not be routed according to current production specifications. The wiring harness could be damaged if the second row right seat is moved in a longitudinal direction. Thus, for vehicles equipped with rear side airbags, the side airbag for this seat might not deploy as intended, increasing the risk of injury in the event of a crash. Furthermore, the driver may not be warned if the second seat row is not locked correctly after using the “Easy-Entry” function which could increase the risk of injury to occupants on the second and third seat row in the event of an accident. In the event the wires for the side airbag were to become damaged, the customer would be made aware of the issue by a SRS warning message in the instrument cluster. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the routing of the wiring harness, correct it if necessary and repair any potentially existing damage on the wiring harness. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 120 | |||
| Total Vehicles in Dealer Inventory | 1 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020050009, May 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class (167 platform) vehicles Model Year 2020 Check Wiring Harness for Second Seat Row Right |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles equipped with an electrically adjustable second row seat, the wiring harness under the second row right seat might not be routed according to current production specifications. The wiring harness could be damaged if the second row right seat is moved in a longitudinal direction. Thus, for vehicles equipped with rear side airbags, the side airbag for this seat might not deploy as intended, increasing the risk of injury in the event of a crash. Furthermore, the driver may not be warned if the second seat row is not locked correctly after using the “Easy-Entry” function which could increase the risk of injury to occupants on the second and third seat row in the event of an accident. In the event the wires for the side airbag were to become damaged, the customer would be made aware of the issue by a SRS warning message in the instrument cluster. An authorized Mercedes-Benz dealer will check the routing of the wiring harness, correct it if necessary and repair any potentially existing damage on the wiring harness.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 120 vehicles are involved.
Order No. P-RC-2020050009
Check/test procedure
- Remove the wiring harness cover (A, figure 1) of the right-hand second seat row (40% side).
Figure 1
- Check to see if the mounting clip for the wiring harness is positioned correctly on the holder (B, figure 2). (Figure 2) shows the OK condition.
The mounting clip may be positioned incorrectly on the holder and was installed so that it is turned by 90° (C, figure 3, not OK).
The wiring harness must not be in contact with the guide rail.
Figure 1 – OK & Figure 3 – NOT OK
- The mounting clip is positioned correctly: End measure.
- The mounting clip is not positioned correctly: Carry out work procedure.
Work procedure
- Cut through the cable strap for the mounting clip using a side cutting pliers.
The protective sleeve and individual lines must not be damaged when doing this.
- Check the protective sleeve and the individual lines for damage.
Repair the wiring harness and/or the protective sleeve if they have been damaged.
Use fabric tape to repair the protective sleeve.
Use a line connector to repair the wiring harness.
- Then use a new mounting clip to position the wiring harness correctly as shown in Figure 2.
- Assemble in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required | Mounting clip | A 211 997 02 90 |
| As required | Fabric tape | A 007 989 07 85 08 |
| As required | Line connector | A 000 982 92 10 |
Warranty Information With check only
Operation: Check wiring harness on the second rear seat row (02-1578)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 910 17 8 | 02-1578 | 0.1 |
With check and Route wiring harness
Operation: Check wiring harness on the second rear seat row (02-1578)
Route wiring harness on second rear seat row correctly (after check) (02-1579)
Includes: correct positioning of mounting clip and check wiring harness for damage.
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 910 17 7 | 02-1578 | 0.1 |
| 02-1579 | 0.1 |
With check and Repair wiring harness
Operation: Check wiring harness on the second rear seat row (02-1578) Repair wiring harness (02-1580)
Includes: rework wiring harness with line connector or protective hose with fabric tape.
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 910 17 7 | 02-1578 | 0.1 |
| 02-1580 | ZM |
Note
Operation Number labor times are subject to change.
P-RC-2020050009
IMPORTANT SAFETY RECALL 2020050009
This notice applies to your vehicle, VIN:
Check Wiring Harness for Second Row Right Seat
NHTSA Recall# 20V226
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
June, 2020
2020050009
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“M BAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020 GLE–Class. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | On certain Model Year (“MY”) 2020 GLE–Class vehicles equipped with an electrically adjustable second row seat, the wiring harness under the second row right seat might not be routed properly and could become damaged if that seat is moved frontwards or rearwards. A damaged wiring harness could affect certain safety functions. For vehicles equipped with rear side airbags, the side airbag for this seat might not deploy as intended, increasing the risk of injury in the event of a crash. Also, the driver may not be warned if the second seat row is not locked correctly again after using the “EasyEntry” function. This could increase the risk of injury to occupants on the second and third seat row in the event of a crash. However, if the wires for the side airbag were to become damaged, the driver would be made aware of the issue by a SRS warning message in the instrument cluster. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the routing of the wiring harness, correct it if necessary, and repair any potentially existing damage on the wiring harness. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 1.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the routing of the wiring harness under the second row right seat under Recall Campaign# 2020050009.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your the QR code to name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes–Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
12 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-20V226-5560.PDF 215.344KB
Defect Notice 573 Report
RCLRPT-20V226-9492.PDF 215.389KB
Recall Acknowledgement
RCAK-20V226-9103.pdf 336.111KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Wiring Harness for Second Seat Row Right
RCMN-20V226-7333.pdf 383.027KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V226-2461.PDF 211.148KB
Remedy Instructions and TSB
RCRIT-20V226-4568.pdf 219.714KB
Recall 573 Report – Amendment 2
RCLRPT-20V226-3984.PDF 215.348KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification – Check wiring harness for second seat row right
RCMN-20V226-9725.pdf 170.129KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V226-5691.pdf 846.366KB
Recall 573 Report – Amendment 3
RCLRPT-20V226-8402.PDF 215.35KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V226-2795.PDF 211.247KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V226-7411.PDF 211.332KB
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