March 26, 2020 NHTSA CAMPAIGN NUMBER: 20V180000
Incorrect Information in Operator’s Manual
If the driver relies on the Auto-P function as described in the Operator’s Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
NHTSA Campaign Number: 20V180
Manufacturer Daimler Vans USA, LLC
Components EQUIPMENT
Potential Number of Units Affected 52,127
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner
Sprinter and Mercedes-Benz Sprinter vehicles. The Operator’s Manual may not contain the correct information about how the automatic parking function (“Auto-P”) operates.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator’s Manual, free of charge. The recall is expected to begin May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3BAUTOP.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Auto-P Function | DATE: May 15, 2020 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign | Campaign Desc. : | Auto-P Function | |
| 2020040019 | VS3BAUTOP | ||
| This is to notify you of the upcoming Recall Campaign concerning the Auto-P Function in the Operator’s Manual on approximately 52,714 MY19 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Open” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the operator’s manual in certain Sprinter vehicles from platform 907 (VS30) with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator’s Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz or Freightliner Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/ sprinter/owners-resources/owner-manuals and https://www.freightlinersprinterusa.com/freightliner/owners-resources/owner-manuals. | ||
| Parts | Parts are available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall | 52,714 | ||
| Dealer Inventory | 6,980 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed mid May, 2020. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2020040019, May 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Auto-P Function |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the operator’s manual in certain Sprinter vehicles from platform 907 (VS30) with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator’s Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto- P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash. An authorized Mercedes-Benz or Freightliner Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/sprinter/owners-resources/owner-manuals and https://www.freightlinersprinterusa.com/freightliner/owners-resources/owner-manuals.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previouslyrepaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 52,714 vehicles are involved.
Order No. V-RC-2020040019
Operation no. of the operation texts or standard texts and flat rates
| Op. No. | Operation text | Time | Acc. no. |
| 02 1813 | Operations: Subsequently attach supplement for operator’s manual | 0.1h | 58 917 62 7 |
| Check | |||
| 1 | Check, whether the vehicle is affected by the measure. | Affected vehicles: Subsequently supply supplement for operator’s manual (code: VS3BAUTOP, acc. no.: 58 917 62)
Model 907.1## 1# as of 000338 up to 079153 Model 907.1## 2# as of 001443 up to 056971 Model 907.2## 1# as of 000916 up to 056883 Model 907.2## 2# as of 009182 up to 056884 Model 907.6## 1# as of 000111 up to 204270 Model 907.6## 2# as of 000545 up to 135276 Model 907.7## 1# as of 000156 up to 204299 Model 907.7## 2# as of 005171 up to 079796 Model 910.0## 1# as of 000650 up to 056586 Model 910.0## 2# as of 001366 up to 051009 Model 910.1## 1# as of 000428 up to 056394 Model 910.1## 2# as of 002268 up to 055889 Model 910.6## 1# as of 000764 up to 133756 Model 910.6## 2# as of 000797 up to 133515 i Only the entry in the “Extended VEGA Application” (EVA) system in the “Current” tab is decisive for authorized Mercedes-Benz | SM00.00-D-0046-01AAA |
| Attach supplement | |||
| 2 | Attach supplement to operator’s manual. | The supplement must be affixed to the operator’s manual (e.g. by using a stapler (tacker) printed).
The supplement must not only be attached to the operator’s manual. It is not necessary to present the vehicle. It is sufficient if the customer submits the operator’s manual. |
Parts ordering note
| Part no. | Designation | Quantity |
| A 907 584 68 07 | Supplement (Multilingual, without code ZX9) (Mercedes-Benz vehicles) | 1 |
| A 907 584 69 07 | Supplement (English (US), with code ZX9) (Freightliner vehicles) | 1 |
IMPORTANT SAFETY RECALL #2020040019
This notice applies to your vehicle, VIN:
Description of Auto-P Function
NHTSA Recall #20V180
|
2020040019
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that certain Mercedes-Benz Sprinter vans with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator’s Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/sprinter/owners-resources/owner-manuals. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign # 2020040019. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2019 |
| FREIGHTLINER | SPRINTER 2500 | 2019 |
| FREIGHTLINER | SPRINTER 3500 | 2019 |
| FREIGHTLINER | SPRINTER 4500 | 2019 |
| MERCEDES BENZ | SPRINTER (VS30) | 2019 |
| MERCEDES-BENZ | SPRINTER 1500 | 2019 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019 |
9 Associated Documents
Recall Acknowledgement
RCAK-20V180-3368.pdf 244.929KB
Defect Notice 573 Report
RCLRPT-20V180-5581.PDF 215.122KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V180-3633.pdf 105.039KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V180-7475.pdf 1171.222KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V180-0702.pdf 191.54KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V180-1280.PDF 211.14KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V180-9013.PDF 211.237KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V180-6812.PDF 211.237KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V180-0517.PDF 211.324KB
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