February 7, 2020 NHTSA CAMPAIGN NUMBER: 20V068000
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
NHTSA Campaign Number: 20V068
Manufacturer USA, LLC.
Potential Number of Units Affected 239
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles.
An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall is expected to begin April 7, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Initial Notification
eCall Hardware not Working
MY20 205, 213, 238, 253, 257, 290(C-Class, CLS-Class, EClass, GLC-Class, GT-Class)
|Date: February 14, 2020|
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Campaign No. :||NHTSA ID||Campaign Desc. :||eCall Hardware not Working|
|This is to notify you of a new Recall Safety Campaign regarding the emergency call (eCall) hardware on 239 Model Year (“MY”) 2020 C-Class, CLS-Class, E-Class, GLC-Class, and GT-Class (205, 213, 238, 253, 257, 290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 14, 2020.|
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event.
|What We’re Doing||An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles.|
|Parts||Parts are not yet available. An additional notification will be sent once the remedy is available.|
|Vehicle Model Year(s)||2020|
|Vehicle Model||C-Class, CLS-Class, E-Class, GLC-Class, GT-Class|
|Total Recall Population||239|
|Total Vehicles in Dealer Inventory||59|
|Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 C-Class, CLS-Class, E-Class, GLC-Class, or GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 C-Class, CLS-Class, E-Class, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed approximately one week after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
A Mercedes-Benz AG Company
11 Affected Products
|MERCEDES BENZ||AMG E53||2020|
|MERCEDES-BENZ||AMG C63 S||2020|
2 Associated Documents
Defect Notice 573 Report
|CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|Autel MaxiFlash Elite J2534|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【ADVANCED IN ONE KEY PROGRAMMING】Most advanced and the unique all in one key programming and diagnostic tool that combines advanced key programming, all systems diagnostics, and advanced services in one Android-based 10.1-inch touchscreen tablet.Read/write transponder data, ECU/MCU/EEPROM data (eg. 9S12 encryption chip), IC card, detect remote frequency.Please send VIN number to▲[email protected]▲ to check compatibility.
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- The CarDAQ-M provides complete SAE J2534-1 and J2534-2 capabilities as well as functionality for all vehicle makes and models.
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- OEM-level Engine, Transmission and Body Control Module Reprogramming, and Dealer-level Diagnostics are available to you.
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- ECU PROGRAMMING: The diagnostic tool comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues.
- VEHICLE COVERAGE: The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.
- ADVANCED HARDWARE: MK908P, as the advanced version of MS908P, features the 10. 1” 1920*1200 screen upgraded from 9. 7” 1024*768, and the battery capacity is 15000mAh increased by 4000 mA. Also, it has a better anti-impact protection design.
- BI-DIRECTIONAL CONTROL: The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems.
- ADDITIONAL SERVICE: The MK908P is designed to serve users with a rich array of easy-to-use functions and features. The Maxi Fix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software.
- 【Advanced IMMO & Key Programming】Autel IM608 is a perfect choice for auto technicians and locksmiths to encrypt keys, add keys, change keys, and generate keys. The Smart Mode and Expert Mode in IMMO app offer you guided and advanced Key Learning to choose. The Autel scanner can also read/write various key chips helping perform complete key programming quickly. 🔥Note: IM608 just can be used in the US. Don’t take it to other countries or change the IP.
- 【ECU Coding & Active Test】Active Test helps you accurately figure out whether a specific subsystem or component in vehicles goes well. This function may appear as Actuators, Actuator Test, or Function Tests, and the tests options vary by vehicle manufacturer and model. After repairs or replacements of vehicle parts, Autel IM608 can reprogram adaptive data for certain components of the test vehicle through ECU Coding.
- 【Reliable Key & ECU Programming Tools】 Equipped with XP400 key programmer and MaxiFlash ECU reprogrammer, this Autel scanner performs IMMO Add Key, All Key Lost and Key Learning for 3rd generation Benz. Besides convenient PC communication and ECU reprogramming capabilities from the MaxiFlash tool, it can read transponder data (including Mercedes Benz infrared smart key), clone/generate exclusive keys, etc. by working with the XP400 key programmer.
- 【Language & Wide Compatibility】When you get this Autel scanner, it only supports English. 🔥You can get the required language by providing the serial number for customer service via ▶[email protected]◀. Compatible with more than 80 makes and models from the US, Asian and European, the Autel IM608 can perform OE-Level all-system diagnostics for Chrysler, Dodge, Ford, GM, Jeep, etc.
- 【12-Month Free Update & Warranty】Autel IM608 comes with a 1-year free update online to improve the apps’ capabilities by adding critical patches, new models, etc. When the 1-year update expires, it will cost $1250 per year to continue updating. A 12-month warranty gives you a guarantee for any possible quality problems. For any question, feel free to ask the customer service.
- VXDIAG VCX NANO Box is PC-to-vehicle interface compatible with multiple software applications, minimizing your investment in multiple brand-specific diagnostic interfaces
- VXDIAG VCX Nano for GM/OPEL compatible with GDS and Tech2win software, support for GM/OPEL Diagnose and programming,for programming function, you would need buy software subscription online
- Fully compatible with SAE-J2534-1 & SAE-J2534-2; Quick access to vehicle data for maintenance or management reports; Support all current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- About Software: Our hardware is compatible with original software and for SPS programming online you need purchase subscription online.
- Installation Tips: Tech2win software can only be installed on 32bit computer(win7 or win10 both ok) and please attention Tech2win software can not be installed on virtual machine, need install on physica system. For any technical problem, please feel free to contact us at any time, we have engineer can assist you online.
- 【SUPERIOR CODING & PROGRAMMING】 Supports coding and programming especially for BMW and Mercedes. With the VCI of MK908P for SAE J2534-1 and J2534-2 protocols, it can replace the existing software and firmware in ECU without expensive original equipment.
- 【WIDE DIAGNOSTIC SOLUTIONS】 Well capable of VCM coding and programming, TPMS coding, intelligent cruise control (ICC), ECU coding, live data, dashboard matching, airbag system reset, anti-theft key matching and more.
- 【POWERFUL DIAGNOSTIC TOOL】 The oscilloscope MP408 combine with MaxiCOM MK908P is able to measure and test virtually all the electrical and electronic components and circuits in any modern vehicles, providing you an insight to the inner workings of a vehicle’s electronic circuits.
- 【HIGH-EFFICIENCY OF USE】 Being MS908P upgraded, it is Autel’s latest and most sophisticated diagnostic scanner which boasts the best hardware including Hexa-CPU, 2GB RAM etc. for fast boot-up and multitasking, and the ergonomic design to resist damage of heavy use.
- 【WARRANTY & UPDATE】 You can get quality related services within 12 months warranty, besides, 12 months free online update is available for the latest bug fixes and newly added parameters and car models.
- ADVANCED ECU CODING Exceptional OE-Level functionality from comprehensive OBDII diagnostics & services to advanced ECU coding and programming working with a SAE J2534-1 & -2 compliant vehicle programming pass-thru interface
- EXTENSIVE VEHICLE COVERAGE; The most extensive complete system coverage for more than 80 US domestic, Asian and European makes and models
- AUTOMATIC SYSTEM Automatic system and software updates with real-time push message notifications via internet with instant remote control tech support anytime, anywhere and interactive Data Logging sessions enable direct contact with Autel
- ACCURATE DIAGNOSIS Support for first-hand troubleshooting of diagnostic bugs and errors, and one-stop multitasking designed for ideal management of workshop operations to keep all data files, customer info, and vehicle records well organized
- UNIQUE ERGONOMIC DESIGN; with rubberized outer protection and a rugged internal housing
- FORScan TESTED and RECOMMENDED USB OBD2 Adapter: with labeled MS-CAN/ HS-CAN switch, specially designed for Ford Mazda vehicles, allowing access to more modules than regular OBD2 scanners.
- Dealer-level Diagnostics: read and reset Diagnostic Trouble Codes, view real-time sensor data (PIDs) from various modules on HS-CAN & MS-CAN networks, such as Engine, Transmission, ABS, Airbag, TPMS etc.
- Customize, Program and Service: configure the as-built data of your vehicle, enable hidden features & disable existing features, and run specific tests & service procedures without having to visit a dealer. For example, program keys, disable double horn honk, turn on daytime running lights.
- Supported platforms: Windows 2000/XP/Vista/7/8/8.1/10, and Android via OTG (OTG cable not included). Baud rate up to 500 Kbps.
- Compatible with Ford, Mazda, Lincoln and Mercury cars and trucks since year 1996, including Ford F150, F250, Ranger, Fusion, Explorer, Edge, Mustang, etc. May also work with other OBD-II compliant vehicles over other software (functions depending on software).
Last update on 2020-03-31 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-03-31 / Affiliate links / Images from Amazon Product Advertising API