eCall Hardware not Working – 2020 Mercedes-Benz C-Class, CLS-Class, E-Class, GLC-Class, GT-Class

February 7, 2020 NHTSA CAMPAIGN NUMBER: 20V068000

Inaccurate Vehicle Location for Emergency Services

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

 

NHTSA Campaign Number: 20V068

Manufacturer  USA, LLC.

Components COMMUNICATION

Potential Number of Units Affected 239

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles.

An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.

 

Remedy

MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020030016.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification eCall Hardware not Working MY20 205, 213, 238, 253, 257, 290(C-Class, CLS-Class, EClass, GLC-Class, GT-Class)	Date: February 14, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	eCall Hardware not Working
TBD	20V068	20P2197226
This is to notify you of a new Recall Safety Campaign regarding the emergency call (eCall) hardware on 239 Model Year (“MY”) 2020 C-Class, CLS-Class, E-Class, GLC-Class, and GT-Class (205, 213, 238, 253, 257, 290 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 14, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing.  Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event.
What We’re Doing		An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles.
Parts		Parts are not yet available. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		C-Class, CLS-Class, E-Class, GLC-Class, GT-Class
Vehicle Populations
Total Recall Population		239
Total Vehicles in Dealer Inventory		59
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 C-Class, CLS-Class, E-Class, GLC-Class, or GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 C-Class, CLS-Class, E-Class, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-Benz AG Company

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification eCall Hardware not Working MY20 205, 213, 238, 253, 257, 290(C-Class, CLSClass, E-Class, GLC-Class, GT-Class)	DATE: April 2, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

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Recall Campaign Launch Notification			April 2, 2020
Campaign No. :	NHTSA ID	Campaign Desc. :	eCall Hardware not Working
2020030016	20V068	20P5497601
This is to notify you of a new Recall Safety Campaign regarding the emergency call (eCall) hardware on 239 Model Year (“MY”) 2020 C-Class, CLS-Class, E-Class, GLC-Class, and GT-Class (205, 213, 238, 253, 257, 290 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 2, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing.  Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event.
What We’re Doing		An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles.
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		C-Class, CLS-Class, E-Class, GLC-Class, GT-Class
Vehicle Populations
Total Recall Population		239
Total Vehicles in Dealer Inventory		43
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 C-Class, CLS-Class, E-Class, GLC-Class, or GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 C-Class, CLS-Class, E-Class, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020030016, March 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model various Model Year 2020 eCall Hardware not Working

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates. This might increase the risk of an injury following an emergency event. An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 239 vehicles are involved.

 

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 Note:

• Use Xentry 09/19 with all associated patches or higher.
• Follow the steps exactly as described in Xentry.
• Connect battery charger (battery voltage >12.5V).
• Ensure all electrical consumers are switched-off.
• In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
• Refer to Star Diagnosis System (SDS) Best Practices Guide.

 

 

Work procedure 

1.Replace control unit (N112/) for telematics services (HERMES).

For remove and replace procedures, see model specific document:

• Model 205         95-P-0019LWM
• Model 213, 238 95-P-0019LWE
• Model 253         95-P-0019LWX
• Model 257, 290 95-P-0019FR

 

 

Primary Parts Information

Qty.	Part Name	Part Number
1	HERMES control unit	A 167 900 49 12

 

Warranty Information

Operation: Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Replace HERMES control unit (02-1505)

 

Damage Code	Operation Number	Model	Labor Time (hrs.)
54 976 01 7	02-5058*	all	0.1
	02-4762*	all	0.1
	02-1505	205	0.4
	02-1505	213, 238	0.8
	02-1505	253	0.9
	02-1505	257, 290	0.7

 

*Operation item may be invoiced only once for each work order.

 

Note

Operation Number labor times are subject to change

 

P-RC-2020030016

 

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IMPORTANT SAFETY RECALL 2020030016
This notice applies to your vehicle, VIN:
eCall Hardware not Working
NHTSA Recall #20V068

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

April, 2020

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), E-Class Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG has determined that on certain Model Year (“MY”) 2020 C-class (205 platform), E-Class (213 platform), EClass Coupe, (238 platform), GLC-Class (253 platform), CLS-Class (257 platform) and GT-Class (290 platform) vehicles, an electrical circuit in the communication module for the emergency call system (eCall) may be damaged. This could lead to an impairment of the communication module’s GPS functionality. If the electrical circuit in the eCall communications module is damaged, the GPS based localization data may be incorrect or missing. Activation of the vehicle’s emergency call feature would perform as intended, however, it is possible that emergency responders could be provided with incorrect GPS coordinates which could cause delay or inability to locate the vehicle. This might increase the risk of an injury following an emergency event.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will replace the communication module on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 3 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the seatbelt buckles checked under Recall Campaign # 2020030016. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.
Sincerely,

 

IMPORTANT

VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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11 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	AMG E53	2020
MERCEDES BENZ	E350	2020
MERCEDES BENZ	E450	2020
MERCEDES BENZ	GLC300	2020
MERCEDES-BENZ	AMG C43	2020
MERCEDES-BENZ	AMG C63 S	2020
MERCEDES-BENZ	AMG CLS53	2020
MERCEDES-BENZ	AMG GLC63	2020
MERCEDES-BENZ	AMG GT63	2020
MERCEDES-BENZ	AMG GT63S	2020
MERCEDES-BENZ	C300	2020

 

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12 Associated Documents

Defect Notice 573 Report

RCLRPT-20V068-9588.PDF 227.65KB

 

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Recall Acknowledgement

RCAK-20V068-4585.pdf 244.96KB

 

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Remedy Instructions and TSB

RCRIT-20V068-8012.pdf 156.347KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V068-4613.PDF 228.463KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification eCall Hardware not Working

RCMN-20V068-3505.pdf 100.27KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification eCall Hardware not Working

RCMN-20V068-3643.pdf 338.608KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V068-7553.pdf 158.602KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V068-5180.PDF 228.455KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V068-2447.pdf 202.478KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V068-4507.PDF 211.146KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V068-9893.PDF 211.244KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V068-6407.PDF 211.328KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V068&docType=RCL

 

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Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

• Windows based PC or laptop^*

• J2534 compliant interface box^*1*

^*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

^*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

• All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

• Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

	CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-Plus 3
	Bosch Automotive Tools MTECH2 Mastertech II J2534
	Autel (AULMF2534) MaxiFlash Pro
	Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
	RAP2 OEM J2534 Remote Reprogramming Tool
	Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

www.startekinfo.com

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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