Response Time of Rearview Camera Image – 2019 Mercedes-Benz A-Class

January 28, 2020 NHTSA CAMPAIGN NUMBER: 20V046000

Delayed Camera Display/FMVSS 111

A delayed rearview camera display can reduce the driver’s view of what is behind the car, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V046

Manufacturer Mercedes-Benz USA, LLC.

Components BACK OVER PREVENTION

Potential Number of Units Affected 22

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 A220 and A220 4MATIC vehicles. In certain operating conditions, the rearview camera software may cause a delay in displaying the rearview camera image. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

MBUSA will notify owners, and dealers will update the rearview camera software, free of charge. The recall began April 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020030018.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Response Time of Rearview Camera Image MY19 177 (A-Class)	DATE: February 3, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

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Campaign No. :	NHTSA ID	Campaign Desc. :		Response Time of Rearview Camera Image
TBA	20V046	20P2197220
This is to notify you of a new Recall Campaign regarding the rearview camera in 22 Model Year (“MY”) 2019 A-Class (177 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 3, 2020.
Background
Issue		Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles, the installed software for the rearview camera might not meet current production specifications. As a result, the response time of the rearview camera image might not meet the requirements of FMVSS 111, S5.5.3 under certain operating conditions. If the central display unit is manually turned off prior to switching the vehicle ignition off, and the vehicle is subsequently restarted and the gear selector shifted into the reverse gear within 25 seconds after opening the driver’s door, there could be a delay in the display of the rearview image on the central display. In this case, the response time of the rearview camera image might not comply with FMVSS 111. Additionally, the delay in the  rearview image display might hinder the driver’s ability to identify potential hazards in the rear of the vehicle, increasing the risk of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer, will update the software of the rearview camera on the affected vehicles
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		A-Class
Vehicle Populations
Total Recall Population		22
Total Vehicles in Dealer Inventory		2
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 A-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 A-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letter will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Response Time of Rearview Camera Image
NHTSA Recall # 20V046

 

March, 2020

 

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 AClass vehicles fail to conform with the rearview camera requirements of Federal Motor Vehicle Safety Standard number 111 “Rear Visibility”.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the Concern?

MBAG has determined that on certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles, the installed software for the rearview camera might not meet current production specifications.  As a result, the response time of the rearview camera image might not meet the requirements of FMVSS 111, S5.5.3 “Rear Visibility”, under certain operating conditions.  If the central display unit is manually turned off prior to switching the vehicle ignition off, and the vehicle is subsequently restarted and the gear selector shifted into the reverse gear within 25 seconds after opening the driver’s door, there could be a delay in the display of the rearview image on the central display.   The delay in the rearview image display might hinder the driver’s ability to identify potential hazards behind the vehicle, increasing the risk of a crash.

An authorized Mercedes-Benz dealer will update the software of the rearview camera on the affected vehicles. Unfortunately, the software is currently not yet available. 

We are working to obtain the necessary software to correct this condition as quickly as possible.  As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372.  A new vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope.  If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-3274236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Response Time of Rearview Camera Image MY19 177 (A-Class)	DATE: April 2, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification			April 2, 2020
Campaign No. :	NHTSA ID	Campaign Desc. :	Response Time of Rearview Camera Image
2020030018	20V046	20P2197220
This is to notify you of a Recall Campaign Launch regarding the rearview camera in 22 Model Year (“MY”) 2019 A-Class (177 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 2, 2020.
Background
Issue		Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles, the installed software for the rearview camera might not meet current production specifications. As a result, the response time of the rearview camera image might not meet the requirements of FMVSS 111, S5.5.3 under certain operating conditions. If the central display unit is manually turned off prior to switching the vehicle ignition off, and the vehicle is subsequently restarted and the gear selector shifted into the reverse gear within 25 seconds after opening the driver’s door, there could be a delay in the display of the rearview image on the central display. In this case, the response time of the rearview camera image might not comply with FMVSS 111. Additionally, the delay in the rearview image display might hinder the driver’s ability to identify potential hazards in the rear of the vehicle, increasing the risk of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer, will update the software of the rearview camera on the affected vehicles
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		A-Class
Vehicle Populations
Total Recall Population		22
Total Vehicles in Dealer Inventory		6
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 A-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 A-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed 4/8/2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020030018, April 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model A-Class (177 platform) Model Year 2019 Response Time of Rearview Camera Image

 

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles, the installed software for the rearview camera might not meet current production specifications. As a result, the response time of the rearview camera image might not meet the requirements of FMVSS 111, S5.5.3 under certain operating conditions. If the central display unit is manually turned off prior to switching the vehicle ignition off, and the vehicle is subsequently restarted and the gear selector shifted into the reverse gear within 25 seconds after opening the driver’s door, there could be a delay in the display of the rearview image on the central display. In this case, the response time of the rearview camera image might not comply with FMVSS 111. Additionally, the delay in the rearview image display might hinder the driver’s ability to identify potential hazards in the rear of the vehicle, increasing the risk of a crash. An authorized Mercedes-Benz dealer, will update the software of the rearview camera on the affected vehicles

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 22 vehicles are involved.

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 Note:

• Use Xentry 12/19 with all associated patches or higher.
• Follow the steps exactly as described in Xentry.
• Connect battery charger (battery voltage >12.5V).
• Ensure all electrical consumers are switched-off.
• In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
• Refer to Star Diagnosis System (SDS) Best Practices Guide.
• If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

 

Work procedure 

1. Connect XENTRY Diagnosis.
2. Update MBUX multimedia system (head unit)-A26/17 control unit software.

• To do this, select menu item “Quick test view MBUX multimedia system (head unit)-A26/17 Adaptations  Control unit update  Manual settings Update of control unit software.
• Then follow the user guidance in XENTRY Diagnosis. 

3. Disconnect XENTRY Diagnosis.

 

Warranty Information

Operation: Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Update MBUX multimedia system (head unit)-A26/17 control unit software (02-9334)

Damage Code	Operation Number	Labor Time (hrs.)
54 982 02 8	02-5058*	0.1
	02-4762*	0.1
	02-9334	0.1

 

*Operation item can only be invoiced once for each work order.

 

Note

Operation Number labor times are subject to change

 

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IMPORTANT SAFETY RECALL 2020030018
This notice applies to your vehicle, VIN:
Response Time of Rearview Camera Image
NHTSA Recall #20V046

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG has determined that on certain Model Year (“MY”) 2019 A-Class (177 platform) vehicles, the installed software for the rearview camera might not meet current production specifications.  As a result, the response time of the rearview camera image might not meet the requirements of FMVSS 111, S5.5.3 “Rear Visibility”, under certain operating conditions.  If the central display unit is manually turned off prior to switching the vehicle ignition off, and the vehicle is subsequently restarted and the gear selector shifted into the reverse gear within 25 seconds after opening the driver’s door, there could be a delay in the display of the rearview image on the central display.   The delay in the rearview image display might hinder the driver’s ability to identify potential hazards behind the vehicle, increasing the risk of a crash..
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the relevant seat belt buckles in the affected vehicles and replace them if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 0.3 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the seatbelt buckles checked under Recall Campaign # 2020030018. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES BENZ	A220	2019

 

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12 Associated Documents

Recall 573 Report – Amendment 2

RCLRPT-20V046-3144.PDF 216.983KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V046-5286.pdf 1286.096KB

 

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Remedy Instructions and TSB

RCRIT-20V046-6142.pdf 156.816KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Response Time of Rearview Camera Image

RCMN-20V046-7034.pdf 319.193KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V046-1846.pdf 210.566KB

 

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Recall Acknowledgement

RCAK-20V046-7424.pdf 244.703KB

 

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Non-Compliance Notice 573 Report

RCLRPT-20V046-2504.PDF 216.343KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Response Time of Rearview Camera Image

RCMN-20V046-7396.pdf 168.055KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V046-1477.PDF 211.135KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V046-6276.PDF 216.326KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V046-1352.PDF 211.233KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V046-5333.PDF 211.319KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V046&docType=RCL

 

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