Driver’s Airbag may be Unsecured – 2019-2020 Mercedes-Benz

September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V685000

Driver’s Airbag may be Unsecured

In the event of a crash necessitating deployment of the driver’s front airbag, the airbag may not deploy properly, increasing the risk of injury.

 

NHTSA Campaign Number: 19V685

Manufacturer Mercedes-Benz USA, LLC.

Components AIR BAGS

Potential Number of Units Affected 2,215

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver’s side front airbag modules may not have been properly bolted down.

 

Remedy

MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019100001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Driver Airbag Assembly Locknuts MY19-20  A-Class (177 platform), CLA-Class (118 platform), and GLC Class (253 platform)	DATE: October 8, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				October 8, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Check Driver Airbag Module Locknut
2019100001	19V685	19P9192105
This is to notify you of a Recall Campaign Launch regarding the  driver airbag module on 2,215 Model Year (“MY”) 2019-2020 A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 8, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles, the four locknuts securing the driver’s side front airbag might not have been installed according to current production specification. In the event of a crash necessitating deployment of the driver’s-side front airbag, the airbag module might separate from the base plate and enter the passenger compartment with high velocity. The restraint effect of the driver airbag might be impaired and increasing the risk of injury for the occupants in the event of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the driver airbag module on the affected vehicles and replace it, if necessary.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2019-2020
Vehicle Model		A-Class, CLA-Class, and GLC-Class
Vehicle Populations
Total Recall Population		2,215
Total Vehicles in Dealer Inventory		636
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 A-Class, CLA-Class, and GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.   Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 A-Class, CLA-Class, and GLC-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019100001, October 2019

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles Model Years 2019 and 2020 Check Driver Airbag Module Locknut

 

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles, the four locknuts securing the driver’s side front airbag might not have been installed according to current production specification. In the event of a crash necessitating deployment of the driver’s-side front airbag, the airbag module might separate from the base plate and enter the passenger compartment with high velocity. The restraint effect of the driver airbag might be impaired and increasing the risk of injury for the occupants in the event of a crash. An authorized Mercedes-Benz dealer will check the driver airbag module on the affected vehicles and replace it, if necessary.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 2,215 vehicles are involved.

 

Order No. P-RC-2019100001

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Before beginning work, there must be no SRS fault message present in the instrument cluster.

If an SRS fault message is present before beginning work, it must be rectified.  The fault rectification may not be invoiced together with the recall.

 

Check/test procedure

 

1. Disconnect ground cable from on-board electrical system battery. Basic data for models 118; 177; 247 (AR54.10-P-0003MFA).

Basic data for model 253 (AR54.10-P-0003LW). Basic data for model 293 (AR54.10-P-0003EQ).

 

2. Remove airbag unit from steering wheel.

Basic data for models 118; 177; 247 (AR91.60-P-0663MFA).

Basic data for models 253; 293 (AR91.60-P-0660LW).

For the visual inspection of the airbag unit threaded connections, it is not necessary to disconnect the electrical connector.

 

3. Check the 4 threaded connections (A) (Fig. 1). The 4 nuts (A, Fig. 1) must be present.

 

Figure 1

 

1. If the nuts on the driver airbag unit are not present: perform Work procedure.
2. If the nuts on the driver airbag unit are present: end task.

 

The findings from the check/test procedure must be recorded in writing on the work order.

 

 

Work procedure

 

1. Replace airbag unit.

Basic data for models 118; 177; 247 (AR91.60-P-0663MFA).  Basic data for models 253; 293 (AR91.60-P-0660LW).

Contrary to the WIS work instructions, it is not necessary to  check the supplemental restraint system using XENTRY/DAS following the replacement of the driver’s airbag.

 

2. Connect on-board electrical system battery ground cable.

Basic data for models 118; 177; 247 (AR54.10-P-0003MFA).

Basic data for model 253 (AR54.10-P-0003LW).

Basic data for model 293 (AR54.10-P-0003EQ).

 

3. Turn the transmitter key in the electronic ignition lock to position 1or press the start button once without touching the brake pedal (ignition position 1) and check whether the airbag indicator lamp (B, Fig. 2 or 3) in the instrument cluster goes out permanently after a few seconds.
   • The SRS indicator lamp check after airbag check or airbag replacement guaranties functionality.

 

 Figure 2     Figure 3

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replacement Rate
As required (1) *	Driver’s airbag	*	1%

 

* The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal.

Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.

 

Warranty Information 

With Check

Operation: Check driver airbag (02-1534)

includes: Disconnect/connect ground line of on-board electrical system battery 

Damage Code	Operation Number	Labor Time (hrs.)
91 921 05 8	02-1534	0.2

 

With check and Work procedure

Operation: Check driver airbag (02-1534)

includes: Disconnect/connect ground line of on-board electrical system battery

Replace driver airbag (after checking) (02-1535)

Damage Code	Operation Number	Labor Time (hrs.)
91 921 05 7	02-1534	0.2
	02-1535	0.1

 

Note

Operation labor times are subject to change.

 

P-RC-2019100001

 

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IMPORTANT SAFETY RECALL 2019100001
This notice applies to your vehicle, VIN:
Check Driver’s Airbag Module Locknut
NHTSA Recall # 19V685

October, 2019

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 CLA-Class, A-Class, and GLC-Class vehicles. Our records indicate that your vehicle is affected.

What is the CONCERN?	DAG has determined that on certain MY 2019-2020 A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles, the four locknuts securing the driver’s side front airbag might not have been installed according to current production specification. In the event of a crash necessitating deployment of the driver’s-side front airbag, the airbag module might separate from the base plate and enter the passenger compartment with high velocity. The restraint effect of the driver airbag might be impaired and increaVH the risk of injury for the occupants in the event of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the driver’s airbag module on the affected vehicles and replace it, if necessary. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized MercedesBenz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the driver’s airbag module under Recall Campaign #2019100001. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FORMERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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IMPORTANT SAFETY RECALL 2019100001
This notice applies to your vehicle, VIN:
Check Driver’s Airbag Module Locknut
NHTSA Recall # 19V685

July, 2020

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 CLA-Class, A-Class, and GLC-Class vehicles.  Our records indicate that your vehicle may be affected.

What is the CONCERN?	MBAG has determined that on certain MY 2019-2020 A-Class (177 platform), CLA-Class (118 platform), and GLC-Class (253 platform) vehicles, the four locknuts securing the driver’s side front airbag might not have been installed according to current production specification.  In the event of a crash necessitating deployment of the driver’s-side front airbag, the airbag module might separate from the base plate and enter the passenger compartment with high velocity.  The restraint effect of the driver airbag might be impaired and increase the risk of injury for the occupants in the event of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the driver’s airbag module on the affected vehicles and replace it, if necessary.  This service will be provided free of charge.  We are dedicated to always delivering the best  customer experience, and respect for your time is a top priority.  While the minimum repair time can be up to  30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience.  To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to check the driver’s airbag module under Recall Campaign # 2019100001.  You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19:  Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.   Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you.  Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	A220	2019-2020
MERCEDES BENZ	GLC300	2020
MERCEDES-BENZ	CLA250	2020

 

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13 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V685-3032.PDF 211.247KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V685-2981.PDF 211.142KB

 

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Recall 573 Report – AMENDMENT 3

RCLRPT-19V685-1873.PDF 219.611KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V685-4285.PDF 218.527KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V685-8366.pdf 178.212KB

 

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Driver Airbag Assembly Locknuts MY19-20 A-Class (177 platform), CLA-Class (118 platform), and GLC Class (253 platform) dated 10-8-19.

RCMN-19V685-1897.pdf 408.973KB

 

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Defect Notice 573 Report

RCLRPT-19V685-9252.PDF 218.557KB

 

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Recall Acknowledgement

RCAK-19V685-2463.pdf 245.073KB

 

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Remedy Instructions and TSB

RCRIT-19V685-3331.pdf 245.045KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V685-6174.PDF 218.502KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V685-0425.PDF 211.335KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V685-6377.pdf 510.269KB

 

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Recall 573 Report – Amendment 4

RCLRPT-19V685-1517.PDF 219.641KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V685&docType=RCL

 

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