October 2, 2019 NHTSA CAMPAIGN NUMBER: 19V693000
Final Quality Check Was Not Performed
Failure to identify loose safety related parts can increase the risk of crash and injury.
NHTSA Campaign Number: 19V693
Manufacturer Daimler Vans USA, LLC
Components UNKNOWN OR OTHER
Potential Number of Units Affected 19
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VSX566ZP25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).
Check for Daimler Vans Recalls
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 906,907,447 (Sprinter and Metris), Model Years 2018-2019 Vehicles without Final Inspection | DATE: April 8, 2019 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Vehicle Without Final Inspection | |
| 2019040009 | VSX566ZP25 | ||
| This is to notify you of the Recall Campaign concerning the final vehicle inspection on approximately 7 MY18-19 Metris and Sprinter vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs are flagged as “Open” in VMI. | |||
|
Background | |||
| Issue | Daimler AG (DAG), the manufacturer of Mercedes-Benz vans, has determined that certain VS30 Sprinter (platform 907), NCV3 Sprinter (platform 906) and VS20 Metris (platform 447) vehicles in the NAFTA market may not have had a final quality inspection after re- assembly. As a result, various rework steps may not have been carried out on the affected vehicles. Due to the non-completed final quality inspection, there is no documentation in relation to the completion of checks of safety-relevant parts or bolt connections. Accordingly, an increased risk of crash or injury cannot be ruled out. | ||
| What We’re Doing | The affected vehicles will be returned to the dealer for a comprehensive inspection and, if necessary, corrective action. | ||
| Parts | Parts are not necessary. | ||
|
Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2018-2019 | ||
| Vehicle Model | VS30 Sprinter (platform 907), NCV3 Sprinter (platform 906) and VS20 Metris (platform 447) | ||
|
Vehicle Populations | |||
| Total Recall Population | 7 | ||
| Dealer Inventory | 3 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY18-19 Metris and Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY18-19 Metris and Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
|
Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early April, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
VIN:
Vehicles without Final Inspection
NHTSA Recall #19V693
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz Metris and Sprinter dealer as soon as possible.
- This repair will be provided free of charge.
November, 2019
2019040009
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG), the manufacturer of Mercedes-Benz Metris and Sprinter vehicles, has decided that a defect relating to motor vehicle safety exists in certain Model Year 2018 and 2019 Metris and Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that certain Mercedes-Benz Sprinter vehicles (NCV3 and VS30) (platform 906 and 907) and Metris vehicles (VS20) (platform 447) in the NAFTA market left the manufacturing plant without the final quality inspection. As a result, various rework steps may not have been carried out at the plant on the affected vehicles, including the completion of checks of safety-relevant parts or bolt connections. An unchecked safety-relevant part or a loose bolt connection in the vehicle could lead to an increased risk of crash or injury. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will inspect the affected vehicle and, if necessary, perform corrective action. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum inspection and any necessary corrective action time can be up to several days, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures, which might be applicable to your vehicle, and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to return the affected vehicle for a comprehensive inspection under Recall Campaign # 2019040009.
You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | METRIS | 2018-2019 |
| MERCEDES BENZ | SPRINTER 1500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 2500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 3500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 4500 | 2018-2019 |
10 Associated Documents
Owner Notification Letter(Part 577)
RCONL-19V693-1891.pdf 84.458KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V693-0141.PDF 211.241KB
Recall Acknowledgement
RCAK-19V693-5552.pdf 244.949KB
Recall 573 Report
RCLRPT-19V693-9681.PDF 214.765KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V693-2403.PDF 211.142KB
Recall 573 Report- Amendment 2
RCLRPT-19V693-3221.PDF 214.751KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V693-5191.pdf 428.544KB
Recall 573 Report- Amendment 1
RCLRPT-19V693-8094.PDF 214.775KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V693-9860.PDF 211.325KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V693-0778.PDF 211.431KB
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