September 18, 2019 NHTSA CAMPAIGN NUMBER: 19V665000
A hood that opens while driving can reduce the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 19V665
Manufacturer Daimler Vans USA, LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 52,004
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz
and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle’s speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Remedy
DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3HAUBOSS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Screw Connection Hood Catch | DATE: October 4, 2019 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Screw Connection Hood Catch | |
| 2019090016 | PDGHAUBOSS | ||
| This is to notify you of the upcoming Recall Campaign concerning the screw connection on the upper hood catch on approximately 5,626 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI. | |||
|
Background | |||
|
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification. Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary. | ||
|
Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
|
Vehicle Populations | |||
| Total Recall Population | 5,626 | ||
| Dealer Inventory | 751 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
|
Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early November, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Screw Connection Hood Latch | DATE: October 17, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN LAUNCH NOTIFICATION
October 17, 2019
| Campaign No. : | Campaign Desc. : | Screw Connection Hood Catch | |
| 2019100006 | VS3HAUBOSS | ||
| This is to notify you of the upcoming Recall Campaign concerning the screw connection on the upper hood catch on approximately 3,817 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Open” in VMI on October 18, 2019. | |||
| Background | |||
|
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification. Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall Population | 3,817 | ||
| Dealer Inventory | 500 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early November, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
|
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2019100006, October 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Screw Connection Hood Catch |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification. Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated.If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash.An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 3,817 vehicles are involved.
Order No. V-RC- 2019100006
Warranty Information
Operation items and work units
| Operation number | Operation text | Labor Time (hrs.) | Damage Code |
| 02 1582 | Check 2 screws on the hood catch, retighten | 0.2 | 88 922 52 7 |
1 Hood catch upper section
6 Bolts
Procedure
| Warning | Risk of injury caused by fingers being jammed or pinched when removing, installing or aligning hoods, doors, trunk lid/rear-end door or sliding roof. | No parts of the body or limbs should be within the operating area when the components are moving. | AS00.00-Z-0011-01A |
| Check | |||
| 1 | Check whether vehicle is affected by measure. | Affected vehicles: Model 907.### #P as of 000564 up to 138412
For authorized Mercedes‑Benz service partners, only the entry in the “Extended VEGA Application” (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | SM88.40-D-0017-01AAA
SM88.40-D-0017-01AAB |
| 2 | Check whether the screws (6) are present. | If a screw (6) are not present,
↓ screw in missing screw (6) subsequently by hand. | |
| Retighten Screws | |||
| 3 | Retighten screws (6). | Bolt, upper section of hood catch to hood | BA88.40-N-1003-01TS |
Engine hood
| Number | Designation | Model 907 |
| BA88.40-N-1003-01TS | Bolt, upper section of hood catch | 8Nm |
Parts ordering note
| Part no. | Designation | Quantity |
| N 000000 001475 | Screw, upper part of hood catch | As needed |
IMPORTANT SAFETY RECALL #2019100006
This notice applies to your vehicle
VIN: WD3PE7CC0
Hood Catch Screw Connection
NHTSA Recall #19V665
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that, the screw connection on the upper and lower hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification. Depending on vehicle DAG determined that, the screw connection on the upper and lower hood catch of certain Mercedes-Benz Sprinter speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 20 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to check and if necessary tighten the torque of the screw connection under Recall Campaign # 2019100006.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 2500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 3500 | 2018-2019 |
| FREIGHTLINER | SPRINTER 4500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 1500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 2500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 3500 | 2018-2019 |
| MERCEDES BENZ | SPRINTER 4500 | 2018-2019 |
12 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V665-8998.PDF 211.25KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V665-9716.PDF 211.145KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V665-4175.pdf 600.751KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V665-6375.pdf 74.162KB
Recall Acknowledgement
RCAK-19V665-1600.pdf 244.945KB
Recall 573 Report- Amendment 1
RCLRPT-19V665-2118.PDF 214.579KB
Defect Notice 573 Report
RCLRPT-19V665-8816.PDF 214.583KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V665-9663.pdf 1145.466KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V665-3995.pdf 1144.445KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V665-7771.pdf 161.112KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V665-8988.PDF 211.318KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V665-3067.PDF 211.318KB
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