September 18, 2019 NHTSA CAMPAIGN NUMBER: 19V666000
Incorrectly Mounted Spring Pins in Head Restraint
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
NHTSA Campaign Number: 19V666
Manufacturer Daimler Vans USA, LLC
Components SEATS
Potential Number of Units Affected 594
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Remedy
DVUSA will notify owners, and Mercedes-Benz
dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA’s number for this recall is VS2KOPFSTU.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 447 (Metris) Model Years 2019 Spring Pin of the Head Restraint | DATE: April 14, 2020 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Spring Pin of the Head Restraint | |
| 2020020015 | VS2KOPFSTU | ||
| This is to notify you of the Recall Campaign concerning the head restraint on approximately 29 MY19 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Open” in VMI on April 16, 2020. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the seat/seat bank head restraint on certain Mercedes-Benz Metris (platform 447 (VS20)) vehicles may have been fitted without the spring pin or with a spring pin which was mounted outside manufacturing specification. An incorrectly mounted or missing spring pins could allow the upholstery carrier to come loose from the head restraint housing which could increase the risk of an injury in the event of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz dealer will replace the head restraints in the potentially affected vehicles. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Metris, VS20 / Platform 447 | ||
| Vehicle Populations | |||
| Total Recall Population | 29 | ||
| Dealer Inventory | 3 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Metris vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early April, 2020. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2020020015, April 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 447 (Sprinter), Model Year 2019 Replace Head Restraint |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the seat/seat bank head restraint on certain Mercedes-Benz Metris (platform 447 (VS20) vehicles may have been fitted without the spring pin or with a spring pin which was mounted outside manufacturing specification. An incorrectly mounted or missing spring pins could allow the upholstery carrier to come loose from the head restraint housing which could increase the risk of an injury in the event of a crash. An authorized Mercedes-Benz dealer will replace the head restraints in the potentially affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 29 vehicles are involved.
Order No. V-RC-2020020015
Operation no. of the operation texts or standard texts and flat rates
| Op. no. | Operation text | Time (hrs.) | Damage Code |
| 02 1344 | Operations: Replace head restraint for driver and front passenger seat | 0.3 | 92 950 53 7 |
| 02 1345 | Operations: Replace head restraint for passenger seat | 0.2 | 92 950 53 7 |
| 02 1346 | Operations: Replace each remaining head restraint for one passenger seat (1 head restraint removed) | 0.1 | 92 950 53 7 |
| Check | |||
| 1 | Check whether vehicle is affected by measure. | Affected vehicles: Replace head restraint (code: VS2KOPFSTU)
Only the entry in the Extended VEGA Application (EVA) system in the “Current” tab is significant for authorized Mercedes-Benz | SM91.16-S-0007-01AAA |
| Replace | |||
| 2 | Replace both front seat head restraints. | Model 447 with code ZU7 (National version for Canada) model 447 with code ZU8
(National version for USA)
Dispose of replaced components correctly. Observe the applicable legal requirements and specifications of the relevant country. i When ordering, enter the appropriate supplementary code for the color. Determine supplementary code to match vehicle identification number (VIN) using “XENTRY Portal Parts Information” system. See parts ordering note table below. | AR91.16-S-0040E |
| 3 | Replace all head restraints on passenger seats. | Model 447 except code ZU7 (National version for Canada) except code ZU8 (National version for USA) i Model 447.60/70
For removal of passenger seat head restraints, see operator’s manual in chapter: Seats, steering wheel and mirrors → Seats → Head restraints → Mechanically adjust head restraint
Dispose of replaced components correctly. Observe the applicable legal requirements and specifications of the relevant country.
When ordering, enter the appropriate supplementary code for the color. Determine supplementary code to match vehicle identification number (VIN) using “XENTRY Portal Parts Information” system. See parts ordering note table below. |
Replacement parts
| DESCRIPTION | PART NUMBER | TOTAL POPULATION | REPLACEMENT RATE (%) | PARTS PER VEHICLE |
| Head restraint on front seat (with Color code VU9) (enter the corresponding supplementary code for the color when ordering) | A 447 970 31 00 9D88 | 12 | 100 | 2 |
| Head restraint on front seat (with Color code VY2) (enter the corresponding supplementary code for the color when ordering) | A 447 970 31 00 9H40 | 17 | 100 | 2 |
V-RC-2020020015
IMPORTANT SAFETY RECALL #2020020018
This notice applies to your vehicle VIN:
Lashing Rails
NHTSA Recall #19V908
April, 2020
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
2020020018
Dear Mercedes-Benz Sprinter Owner or Lessee:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that on certain Mercedes-Benz Sprinter vans, the lashing rails on the left and right side walls were not installed according to manufacturing specifications. As a result, the lashing rails may have insufficient adhesive and/or activator. If the lashing rails were not installed per specification, over time, they could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will affix the lashing rails to the side walls in the vehicle loading compartment of the affected vehicles in accordance with the manufacturing specifications. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 6 hours and 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to affix the lashing rails to the side walls under Recall Campaign # 2020020018. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Initial Recall Campaign Notification Model 447 (Metris) Model Years 2019 Spring Pin of the Head Restraint | DATE: October 4, 2019 |
IMPORTANT CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Spring Pin of the Head Restraint | |
| 2019090014 | PDGKOPFSTU | ||
| This is to notify you of the upcoming Recall Campaign concerning the head restraint on approximately 29 MY19 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI. | |||
| Background | |||
|
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, determined that the seating head restraint on certain Mercedes-Benz Metris (platform 447 (VS20) vehicles may have been fitted either without the correct spring pin or with a spring pin that was incorrectly mounted. An incorrectly mounted or missing spring pin could allow the upholstery carrier to come loose from the head restraint housing which could increase the risk of an injury in the event of a crash. | ||
| What We’re Doing | An authorized Mercedes -Benz dealer will replace the head restraints in the potentially affected vehicles. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Metris, VS20 / Platform 447 | ||
| Vehicle Populations | |||
| Total Recall Population | 29 | ||
| Dealer Inventory | 3 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Metris vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early November, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
IMPORTANT SAFETY RECALL INTERIM NOTICE 2019090014
This notice applies to your vehicle
VIN: WD3PE7CC0
Spring Pin of the Head Restraint
NHTSA Recall #19V666
November, 2019
- A safety defect exists in your vehicle.
- Remedy parts are not yet available for your vehicle.
- We will contact you again once parts are available.
2019090014
WD3PE7CC0
Dear Valued Mercedes-Benz Metris Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Metris vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
DAG determined that the seating head restraint on certain Mercedes-Benz Metris (platform 447 (VS20) vehicles may have been fitted either without the correct spring pin or with a spring pin that was incorrectly mounted. An incorrectly mounted or missing spring pin could allow the upholstery carrier to come loose from the head restraint housing which could increase the risk of an injury in the event of a crash.
We want to assure you that Daimler Vans USA is taking all necessary measures to remedy this situation for you. We are also working closely with the National Highway Traffic Safety Administration (“NHTSA”) and airbag suppliers to provide a remedy as soon as possible, and to prioritize repairs according to risk factors identified through testing. Unfortunately, replacement parts are not yet available for your vehicle, and we will contact you again once parts become available.
As soon as a suitable replacement part is available for your vehicle, we will send another letter notifying you to bring your vehicle to your local Authorized Mercedes-Benz Sprinter dealer to repair your vehicle free of charge.
In the meantime, please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool, then enter your most recent contact information.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this
notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | METRIS | 2019 |
8 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-19V666-4856.pdf 1323.226KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V666-2717.pdf 191.07KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V666-8498.pdf 597.321KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V666-4432.pdf 139.591KB
Recall 573 Report- Amendment 2
RCLRPT-19V666-3116.PDF 213.749KB
Defect Notice 573 Report
RCLRPT-19V666-1257.PDF 213.748KB
Recall Acknowledgement
RCAK-19V666-4063.pdf 244.991KB
Recall Quarterly Report #2, 2020-3
RCLQRT-19V666-7071.PDF 211.241KB
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