Retrofit Missing Information in Owner’s Manual – 2020 Mercedes-Benz GLE-Class

September 9, 2019 NHTSA CAMPAIGN NUMBER: 19V648000

Owner’s Manual Missing Information

Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.

 

NHTSA Campaign Number: 19V648

Manufacturer Mercedes-Benz USA, LLC.

Components EQUIPMENT

Potential Number of Units Affected 1,478

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner’s manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.”

 

Remedy

MBUSA will notify owners, and dealer’s will provide a supplementary owner’s manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019090005.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Missing Information on Third Row Head Restraints MY20 167 (GLE-Class)	Date: November 08, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

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Campaign No. :	NHTSA ID		Campaign Desc. :	Missing Information on Third Row Head Restraints
2019090005	19V648		19P5891103
This is to notify you of a Recall Campaign Launch regarding missing information on third row head restraints on 1478 Model Year MY20 167 (GLE-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on November 08, 2019.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the owner’s manuals for certain MY 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements (FMVSS 202a, S4.7.2(d)). The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. The owner’s manuals for the subject population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description, increasing the risk of injury.
What We’re Doing		MBUSA will conduct a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information.
Parts		Supplementary owner’s manual booklets are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		1478
Total Vehicles in Dealer Inventory		111
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019090005, November 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLE-Class vehicles (167 platform) Model Year 2020 Add supplementary booklet to vehicle document wallet

 

Mercedes-Benz AG (“MBAG”), the manufacturer of  Mercedes-Benz  vehicles,  has  determined  that  the owner’s manuals for  certain  Model  Year  (“MY”)  2020  GLE-Class  vehicles  (167  platform)  do  not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements  (FMVSS  202a,  S4.7.2(d)).  The  owner’s  manual  is  intended  to  provide  information  to  the  occupant  about  the  appropriate  adjustment  and  operation of head restraints. The owner’s manuals for the subject population do not  include  a  description  specific to the third row  seats.  Occupants may not understand how to properly adjust the third row  head restraints without the required description, increasing the risk of injury. An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 1478 vehicles are involved.

 

Order No. P-RC-2019090005

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The codes correspond to:

• 847 – 3RD ROW OF SEATS.
• 12B – OPERATOR’S MANUAL AND SERVICE BOOKLET – ENGLISH USA/CAN.

 

Procedure

1. Add supplementary booklet to vehicle document wallet.

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replacement Rate
As required (1)*	SUPPL. BOOK. US ENGL USA CAN A-2020	A 167 584 64 06	100%

 

* The supplementary booklets must be procured through the usual replacement part ordering channels.

 

Warranty Information

Operation: Check operator’s manual, enclose if necessary (02-9471)

Damage Code	Operation Number	Labor Time (hrs.)
58 911 03 7	02-9471	0.1

 

Note

Operation labor times are subject to change.

 

P-RC-2019090005

 

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IMPORTANT SAFETY RECALL 2019090005
This notice applies to your vehicle, VIN:
Missing Information on 3rd Row Head Restraints
NHTSA Recall #19V648
Mercedes-Benz USA, LLC

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

November, 2019

 

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLE- Class vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.” Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG has determined that the owner’s manuals for certain MY 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints on the third row seats, as required by federal regulation. The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. However, the owner’s manuals for the subject vehicle population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description. Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall.  Please  mention  you  are  scheduling  an  appointment  to  provide  a supplementary owner’s manual booklet with the necessary information under Recall Campaign #2019090005. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
Information for Owners	If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR- MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz  USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:   Recall Campaign Initial Notification Retrofit Missing Information in Owner’s Manual MY20 GLE-Class (167 Platform)	DATE: September 17, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Retrofit Missing Information in Owner’s Manual
TBA	19V648	PEND 167 MSG HR INF
This is to notify you of a new Recall Campaign regarding the owner’s manual  for 1,478 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 17, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the owner’s manuals for  certain Model Year (“MY”) 2020  GLE-Class vehicles (167 platform)  do not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements (FMVSS 202a, S4.7.2(d)). The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. The owner’s manuals for the subject population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description, increasing the risk of injury.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information.
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		1,478
Total Vehicles in Dealer Inventory		162
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	GLE350	2020
MERCEDES-BENZ	GLE450	2020

 

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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Missing Information on 3^rd Row Head Restraint
NHTSA Recall #19V648

 

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.” Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the Concern?

DAG has determined that the owner’s manuals for certain MY 2020 GLE-Class and GLS-Class vehicles (167, X167 platform) do not include information specific to the adjustment of the head restraints on the third row seats, as required by federal regulation. The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints.  However, the owner’s manuals for the subject vehicle population do not include a description specific to the third row seats.  Occupants may not understand how to properly adjust the third row head restraints without the required description. Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.

To remedy this recall issue, an authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. Unfortunately, the supplementary booklet is not yet available.

We are working to obtain the supplementary booklet as quickly as possible.  When it becomes available, we will send you another letter advising you of next steps.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).  A new vehicle identification number (VIN)based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope.  If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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13 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V648-3305.pdf 187.163KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V648-9269.PDF 211.234KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V648-0806.PDF 211.133KB

 

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Remedy Instructions and TSB

RCRIT-19V648-2241.pdf 290.254KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V648-7311.pdf 161.498KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Missing Information on Third Row Head Restraints MY20 167 (GLE-Class)

RCMN-19V648-3506.pdf 398.342KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V648-5370.PDF 215.859KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V648-3034.PDF 215.869KB

 

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Retrofit Missing Information in Owner’s Manual MY20 GLE-Class (167 Platform)

RCMN-19V648-8472.pdf 169.893KB

 

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Non-Compliance Notice 573 Report

RCLRPT-19V648-1127.PDF 215.865KB

 

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Recall Acknowledgement

RCAK-19V648-7989.pdf 244.753KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V648-5083.PDF 215.856KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V648-2007.PDF 211.322KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V648&docType=RCL

 

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