Disabled Emergency Call System – 2019-2021 Mercedes-Benz Metris, & Sprinter

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IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Update Hermes Communication Module Software NHTSA Recall #22V360 July, 2022 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has determined that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2021 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the communication module’s SIM card might become disabled and prevent a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event. The supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed over-the-air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Unfortunately, the software to remedy this issue is not yet available. We are working to obtain the necessary software to correct this condition as quickly as possible. As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool. If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, pursuant to the law 49 U.S.C. Chapter 301, you may submit a written complaint to Administrator, National Highway Traffic Safety Administration,1200 New Jersey AVE SE., Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safecar.gov. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • Your vehicle is being recalled • Remedy software is not yet available for your vehicle. • We will contact you again once the software is available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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I IMPORTANT SAFETY RECALL I October, 2022 – IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN: Update Hermes Communication Module (SIM CARD) NHTSA Recall ID: 22V360 • A remedy is available for your vehicle. • The software update will be provided free of charge, Dear Mercedes-Benz Metris Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Metris vans, has determined that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2021 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? The communication module’s SIM card could become disabled and prevent a connection with a mobile phone network. In this case, the digital owner’s manual as well as the automatic eCall function would not be available, which could preclude or delay the arrival of emergency responders. This could increase the risk of an inj ury following an emergency event. What will Mercedes-Benz do? The supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This service will be provided free of charge. Steps to take. No action is required on your part. This update is planned to be performed Over-The-Air (OTA) with no workshop visit being required. If the OTA update cannot be successfully completed, you will be notified via first class mail and advised to visit an authorized dealer to have the update performed. A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subj ect to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should you have any questions or encounter any difficulty regarding this recall campaign, please contact an authorized Mercedes-Benz Metris dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Addit ional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by fi rst class mail to the lessee within 10 business days to comply with Federal Regulations. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I I I I I I Last Name, First Name I I I I I I I I I I I I I I ■ Street I I I I I I I I I I ■ ■ City State ZIP I I I I I I I I I I I I I I Email Address I I I I I I I I I I I I I I Phone (numbers only) Mobile (numbers only) ———————————– ————————————————— Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LmER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I I I I Apt I I I I I I

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Initial Recall Campaign Notification

DATE: June, 2022

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 447/907 (Metris/Sprinter) Model Years 2019-2021 Update Hermes Communication Module Software DATE: June, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : Update Hermes Communication Module Software 2022060001 PDGSIMKOM This is to notify you of an initial Recall Campaign notification to update the Hermes Communication Module Software on approximately 17,165 MY19-21 Mercedes-Benz Sprinter vans and 80 MY20-21 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter and Metris vans, has determined that due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event. What We’re Doing MBUSA is conducting a voluntary recall. As a precautionary measure, the supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed Over-The-Air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Parts Software is not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2021 Vehicle Model Sprinter VS30, Platform 907 & Metris VS20, Platform 447 Vehicle Populations Total Recall Population 17,165 Dealer Inventory 16 Sprinter & 5 Metris Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in July, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-360 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAY 20, 2022 NHTSA Recall No. : 22V-360 Manufacturer Recall No. : VS2SIMKOM/VS3SIMKOM Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 19,937 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : JAN 01, 2018 – JAN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 MERCEDES BENZ METRIS Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : SEP 03, 2019 – JUL 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : JAN 01, 2018 – JAN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-360 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG has determined that on certain Metris (447 platform) and Sprinter/Freightliner (907 platform) vehicles the communication module’s SIM card might inadvertently become disabled. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event. Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW Communication Module Component Description : SW Communication Module Component Part Number : A1779024806 Component Name 2 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479027803 Component Name 3 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479021108 Component Name 4 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479025009 Part 573 Safety Recall Report 22V-360 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2389029605 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 PLACE SAMUEL DE CHAMPLAIN COURBEVOIE Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months, an investigation was launched with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. In the following months, the investigation focused on identifying what triggered the security mechanism. From May 2021 onward, the SIM Card supplier focused on SIM cards for North America having a specific SIM profile and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM profile based on tests and field data. In the following month the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM profile. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. DVUSA is currently aware of 3 customer complaints that are related to this issue via service reports. Part 573 Safety Recall Report 22V-360 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As a precautionary measure, the supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed over-the-air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), Mercedes-Benz Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Communication Module SIM Card will be updated according to the specification. Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from Jan 03, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the voluntary recall campaign approximately in June 2022. A copy of all communications will be provided when available. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUN 20, 2022 – JUN 20, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-360 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : MAY 26, 2022 NHTSA Recall No. : 22V-360 Manufacturer Recall No. : VS2SIMKOM/VS3SIMKOM Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 19,937 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : JAN 01, 2018 – JAN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : JAN 01, 2018 – JAN 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2021 MERCEDES BENZ METRIS Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Production Dates : SEP 03, 2019 – JUL 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-360 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Mercedes-Benz AG has determined that on certain Metris (447 platform) and Sprinter/Freightliner (907 platform) vehicles the communication module’s SIM card might inadvertently become disabled. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event. Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW Communication Module Component Description : SW Communication Module Component Part Number : A1779024806 Component Name 2 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479027803 Component Name 3 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479021108 Component Name 4 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2479025009 Part 573 Safety Recall Report 22V-360 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : SW Communication Module Component Description : SW Communication Module Component Part Number : A2389029605 Supplier Identification : Component Manufacturer Name : IDEMIA SAS Address : 2 PLACE SAMUEL DE CHAMPLAIN COURBEVOIE Foreign States 92400 Country : France Chronology : In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months, an investigation was launched with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. In the following months, the investigation focused on identifying what triggered the security mechanism. From May 2021 onward, the SIM Card supplier focused on SIM cards for North America having a specific SIM profile and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM profile based on tests and field data. In the following month the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM profile. On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. DVUSA is currently aware of 3 customer complaints (3/8/21, 3/29/22, and 5/6/22) that are related to this issue via service reports. Part 573 Safety Recall Report 22V-360 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As a precautionary measure, the supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed over-the-air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), Mercedes-Benz Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Communication Module SIM Card will be updated according to the specification. Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from Jan 03, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the voluntary recall campaign approximately in June 2022. A copy of all communications will be provided when available. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUN 20, 2022 – JUN 20, 2022 * NR – Not Reported

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