Update Communication Module SIM Card Software – 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class

Recall Acknowledgement

RCAK-22V365-1292.pdf 646.011KB

Recall 573 Report – May 26, 2022

RCLRPT-22V365-5487.PDF 253.159KB

Defect Notice 573 Report

RCLRPT-22V365-8841.PDF 253.181KB

Manufacturer Notices(to Dealers,etc)

RCMN-22V365-9083.pdf 227.457KB

SEOCONTENT-START

2
Campaign No. 2023110006, May 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Various Models
Model Year 2019 – 2022
SIM Card Communication Module – Wave 1
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2019-2022 A-class, C-Class, CLA, CLS, E-Class, G-Class, GLA, GLB, GLC, GLE/GLS, AMG
GT 4-door, and S-Class vehicles (177, 205, 118, 257, 213, 238, 463, 247, 253, 167, 290, 217, 222
platform), the communication module’s SIM card software might inadvertently become disabled.
Should this occur, the communication module would not be able to establish a connection with a
mobile phone network. In this case, both the manual and automatic eCall functions would not be
available, which could preclude or delay the arrival of emergency responders. This could increase
the risk of an injury following an emergency event. An authorized Mercedes-Benz dealer will update
the communication module SIM card software and replace the communication module, if
necessary, in affected vehicles.
Prior to performing this Campaign:
 VMI must always be checked before performing campaigns to verify that the campaign is
required on a specific vehicle. Always check for any other open campaigns and perform
accordingly.
 Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 2,000 vehicles are affected.
Order No. P-RC-2023110006
2
P-RC-2023110006
SIM Card Communication Module – Wave 1
 Always use the latest XENTRY Diagnosis software release with all available add-ons.
 Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
 Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system
battery (greater than 12.5 V).
 If XENTRY Diagnosis is already connected to the vehicle, start with Check/Test Procedure Step 2.
If two or more software updates or SCN codings are performed during one workshop visit, operation items
02-4762 and 02-5058 may be invoiced only once for each workshop order.
Check/Test Procedure
1. Connect XENTRY Diagnosis.
2. Check data of SIM card in HERMES control unit (N112/9) with XENTRY Diagnosis (Figure 1).
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication module
→ Actual values → Activation status”.
In the event of a communication failure between XENTRY Diagnosis and the HERMES control unit (N112/9),
disconnect/connect the ground line of the on-board electrical system battery (“hard reset”). If the problem persists,
carry out Work Procedures 3 and 4.
For basic information, see:
Models 205, 213, 253: AR54.10-P-0003LW
Model 238: AR54.10-P-0003LWO
Models 257, 290: AR54.10-P-0003FR
Models 118, 177, 247: AR54.10-P-0003MFA
Models 117, 156: AR54.10-P-0003NKB
Models 166, 292: AR54.10-P-0003GZ
Model 167: AR54.10-P-0003ME
Model 172: AR54.10-P-0003W
Model 190: AR54.10-P-0003RG
Models 217, 222: AR54.10-P-0003LF
Model 231: AR54.10-P-0003RK
Model 293: AR54.10-P-0003EQ
Model 463: AR54.10-P-0003PV
AR54.10-P-0003XG
3
P-RC-2023110006
Figure 1
a. If XENTRY Diagnosis does not display “FFFFFFFFFFFFFF” for both actual values (field with column names
“ICCID” and “IMSI”): Carry out Work Procedures 1, 2, 3 (dependent on results of Work Procedure 2), and 4.
b. If XENTRY Diagnosis displays “FFFFFFFFFFFFFF” for both actual values (field with column names “ICCID”
and “IMSI”): Carry out only Work Procedures 3 and 4.
4
P-RC-2023110006
Work Procedure 1
1. Carry out commissioning of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘Telematics services’ (HERMES) communication
module → Adaptations → Commissioning → Commissioning of already installed control unit”.
Then follow the user guidance in XENTRY Diagnosis.
2. Ensure that the vehicle has sufficient mobile reception (Figure 2).
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication module
→ Actual values → Cellular telephone system and data communication”.
Then follow the user guidance in XENTRY Diagnosis.
The current actual value of the “Reception field strength Cellular telephone system” must be 80% or above
(Figure 2).
If the current actual value of the “Reception field strength Cellular telephone system” is below 80%, position
the vehicle outside to improve mobile reception. The poorer mobile reception is, the higher the probability that the
over-the-air (OTA) update of the SIM card data in the HERMES control unit (N112/9) will not be successful.
Figure 2
3. Continue with Work Procedure 2 (update data of SIM card in HERMES control unit (N112/9) OTA).
Ignition must be switched on and battery maintainer must be used during the OTA process.
_______________________________________________________________________________________________
5
P-RC-2023110006
Work Procedure 2
1. Log in to “NetStar” and call up the Vehicle Master Inquiry (VMI) screen (Figure 3).
Figure 3
2. Search for the vehicle identification number (VIN) (Figure 4).
The “OTA Update” link becomes visible in the campaign table (next to Campaign Number 2023110006) in the
VMI screen when the campaign is open for the selected vehicle.
Figure 4 – In the “Actions” column, “OTA Update” is available, listed next to Campaign Number 2023110006
3. Click on the “OTA update” link (Figure 4).
A pop-up window requesting an EID number for the OTA update will appear (Figure 5).
6
P-RC-2023110006
Figure 5
4. Look up the valid EID number for the vehicle in “Vehicle Documentation” (VeDoc).
To do this, enter the VIN, “Search”, select “Control units”, and click on “Hermes – control unit” (Figure 6).
Figure 6
5. Enter the valid EID number and click on “Submit” (Figure 7).
To do this, enter the EID1 + EID2 numbers from VeDoc without spaces or special characters as shown.
(e.g.: 89033024208100862500000069027456 – EXAMPLE ONLY).
7
P-RC-2023110006
Figure 7 – EID1 + EID2 input
After you click “Submit”, the following screens can be displayed depending on the results of the OTA Update:
(Figures 8, 9, 10 11, and 12).
Figure 8 (screen on “NetStar” after the OTA update has been registered successfully)
Status: OTA patch is successfully registered. Please check status after 10 minutes
8
P-RC-2023110006
Figure 9 (screen on “NetStar” if “OTA update” is clicked again during the OTA update process)
Status: Started
Figure 10 (screen on “NetStar” if the OTA update was successful)
Status: Completed
Figure 11 (screen on “NetStar” if the OTA update was not successful)
Status: Failed – Error during execution of the command on the SM-SR. Could not communicate with card.
9
P-RC-2023110006
Figure 12 (screen on “NetStar” if three consecutive OTA updates were not successful)
Status: Failed – The EIS identified by this EID ####### is unknown to the function provider.
You exceed the OTA submit limit. Please follow next step in the work instructions
a. If the data of the SIM card in the HERMES control unit (N112/9) is not updated OTA successfully after approx.
7 minutes: Carry out Work Procedures 3 and 4.
b. If the data of the SIM card in the HERMES control unit (N112/9) is updated OTA successfully: Carry out only
Work Procedure 4.
10
P-RC-2023110006
Work Procedure 3
1. Replace HERMES control unit (N112/9).
For basic information, see:
2. Carry out commissioning of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘Telematics services’ (HERMES) communication
module → Adaptations → Commissioning → Control unit replacement and commissioning of new control unit”.
Then follow the user guidance in XENTRY Diagnosis.
3. Continue with Work Procedure 4 (function test of HERMES control unit (N112/9) with diagnostic system).
Work Procedure 4
1. Carry out function test of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication
module → Actuations → Self-test”.
Then follow the user guidance in XENTRY Diagnosis.
The result of the function test of the HERMES control unit (N112/9) with the diagnostic system must be
Successful.
2. Disconnect XENTRY Diagnosis.
Model 167: AR82.95-P-0019ME
Model 172: AR82.95-P-0019WM
Model 190: AR82.95-P-0019RG
AR82.95-P-0019RGR
Models 217, 222: AR82.95-P-0019LF
Model 231: AR82.95-P-0019RKM
Model 247: AR82.95-P-0019MFB
Model 293: AR82.95-P-0019EQ
Model 463: AR82.95-P-0019GW
AR82.95-P-0019XG
Model 205: AR82.95-P-0019LW
AR82.95-P-0019LWM
Models 213, 238: AR82.95-P-0019LWE
Model 253: AR82.95-P-0019LWX
AR82.95-P-0019LWG
Models 257, 290: AR82.95-P-0019FR
Models 118, 177: AR82.95-P-0019MFA
Model 117: AR82.95-P-0019NKC
Model 156: AR82.95-P-0019NKA
Models 166, 292: AR82.95-P-0019GQB
AR82.95-P-0019GQA
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P-RC-2023110006
Primary Parts Information
Qty. Part Name Part Number
As required (1) HERMES control unit (N112/9) 3.0 A 238 900 12 05
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
_______________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
54 973 19
02-4762*
Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1
02-5058*
Connect/disconnect starter battery charger
(with XENTRY Diagnosis connected)
0.1
12-1906
Check data of SIM card in HERMES control unit
(with XENTRY Diagnosis connected)
0.1
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Models 117, 118, 156, 172, 177, 190, 231, 247
Model 205 (family 65) with model codes 17, 49, 75, 80
Model 205 (family 66) with model codes 17, 49
Model 205 (family 69) with model codes 81, 83, 85
Model 222 with model codes 10, 20, 30, 40, 56-59, 61, 62, 65, 67-69, 70, 80
Model 463 (family 76) with model codes 10, 20, 30, 40, 89, 90
0.2
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Models 166, 167, 213, 238, 253, 257, 290, 292, 293
Model 205 (family 65) with model codes 11-16, 18, 19, 21-25, 27, 30, 41-48,
50, 60, 71-74, 76-78
Model 205 (family 66) with model codes 11-13, 15, 19, 21-25, 27, 30, 41-48,
50, 60, 81-83
Model 205 (family 69) with model codes 10, 20, 30, 50, 60, 70, 82, 84, 86
Model 217 with model codes 20, 40, 81, 82, 85, 86, 88
Model 222 with model codes 52, 53, 54, 55, 63, 64
0.2
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Model 217 with model codes 70, 83, 84, 87, 89, 90
Model 463 (family 77)
0.3
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Model 463 (family 76) with model codes 50, 60, 70, 83-86
0.3
12-2006
Addition: Disconnect/connect ground line of on-board electrical system battery
in the case of a communication failure in VEH with refrigerator box/throughload
ski bag
Models 217, 222
0.1
12-2007
Addition: Disconnect/connect ground line of on-board electrical system battery
in the case of a communication failure in VEH with rear battery
Models 253, 293
0.1
12-1907
Update data of SIM card in HERMES control unit (OTA update) (after check)
Includes: Carry out commissioning.
0.3
12
P-RC-2023110006
* Invoice operation items only on one of the workshop orders, if two or more software updates or SCN codings are
performed during a single workshop visit.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times.
Labor times are subject to change and updates may not be reflected in this document.
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 117 with model codes 10, 20, 40, 50, 81
0.6
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 117 with model codes 60, 70, 85
Models 156, 172
Model 205 (family 65) with model codes 17, 27, 47, 49, 66, 75
Model 217 with model codes 70, 83, 84, 87, 89, 90
0.3
54 973 19
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Models 118, 177, 213, 238
Model 166 with model codes 10, 30, 50, 70, 81, 83, 85, 90
0.5
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 166 with model codes 20, 40, 60, 82, 84
1.0
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 167
1.3
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 190
Model 463 (family 77)
0.7
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 65) with model codes 11-16, 18, 19, 21-25, 30, 41-46, 48,
50, 61-65, 71-74, 76-78, 80
0.2
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 66), 222
Model 205 (family 69) with model codes 10, 20, 30, 81, 83, 85
Model 217 with model codes 20, 40, 81, 82, 85, 86, 88
Model 463 (family 76)
0.3
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 69) with model codes 50, 60, 70, 82, 84, 86
0.8
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 231
1.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 247 (families 88 and 91)
3.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 247 (family 92)
3.2
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 253
1.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Models 257, 290, 292, 293
0.4

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2022060005
July ,2022
l his notice applies to your vehicle, VIN:
Update Communication Module SIM Card Software
MIBUSA m: 2022060005, NHl’fSA Recall m: 22V365
Over-The-Air Update: No Dealership Visit Required
111I 11P. . 111111111II11111111111 ii
Dear Mercedes-Benz Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to
motor vehicle safety exists in certain model year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, AClass,
AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, AMG GT 4-doors Coupe, GLE-Class Coupe,
GLB-Class, and G-Class vehicles. Our records indicate that your vehicle is included in the affected population.
~
What is the issue?
The communication module’s SIM card software might become disabled, and prevent a connection with a
mobile phone network. In this case, the manual as well as the automatic eCall function would not be
available, which could preclude or delay the arrival of emergency responders. This might increase the risk
of an injury following an emergency event.
What will your Mercede~Benz Dealership do?
NO IDIEALIER VISIT IS NIECESSARY for the Over-The-Air (“OTA”) update. An OTA update will update the
communication module’s SIM software on the affected vehicles. No action by you or the dealer is needed
for the OTA update. If the OTA update cannot be successfully completed, the customer will be notified via
a follow up letter and advised to visit an authorized dealer to have the remedy completed. ‘il’his service wm
be provided tree of charge.
Hlow do I know campaign was completed?.
A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature
that will ind icate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go
to https://www.safercar.gov and check if the campaign number above has been completed.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall
immediately.
Sincerely,
Mercedes-Benz USA
What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle,
please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN
recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible,
please provide any contact information of the current owner/driver so we can contact them.
Additional Information for Owners:
A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been
subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty
regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership.
Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FORMERCEDES
(1-800-367-6372). We are always happy to hear from you.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a
reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree
Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests
for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair
would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented
to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. Thank you for your cooperation.
Adldlitio11’11aii i11’11formaitio11’11 for Ow11’11ern:
1-(800) IFOIRMIEIRCIEDIES
( Hm0-367-6372).

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Update SIM Card Software of the Communication Module
MY17-22 Various Models
DATE: May 27, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
Campaign No. :
NHTSA ID
Campaign Desc. :
Update SIM Card Software of the Communication Module
TBA
22V365
22P2197528
This is to notify you of a new Recall Campaign to update the SIM card software of the communication module in 234,862 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 27, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.
What We’re Doing
MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed.
Parts
Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)
2017-2022
Vehicle Model
CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class
Vehicle Populations
Total Recall Population
234,862
Total Vehicles in Dealer Inventory
214
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed after the remedy becomes available.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred authorized MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Update Communication Module SIM Card Software
MY17-22 Various Models
DATE: June 24, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
Recall Campaign Launch Notification
June 24, 2022
Campaign No. :
NHTSA ID
Campaign Desc. :
Update Communication Module
SIM Card Software
2022060005
22V365
22P5498816
This is to notify you of the Recall Campaign Launch to update the communication module SIM card software in 234,918 Model Year (“MY”) 2017-2022 CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles (117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247, 253, 257, 290, 292, 293, , 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 on the models mentioned above, the communication module’s SIM card software might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, both the manual and automatic eCall functions would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event.
What We’re Doing
MBUSA will conduct a voluntary recall. The supplier of the SIM card will update the SIM software of the communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”). NO ACTION is needed by Dealers.
Parts
Parts are not required for repair. The recall remedy is available as an OTA so NO ACTION is needed.
Vehicles Affected
Vehicle Model Year(s)
2017-2022
Vehicle Model
CLA-Class, GLA-Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, , GLC-Class, CLS- Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class
Vehicle Populations
Total Recall Population
234,918
Total Vehicles in Dealer Inventory
149
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-22 on the models mentioned above vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-22 on the models mentioned above vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on July 8, 2022.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
Recall FAQ and concerns
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
Helpful information for you and your customers on how to check for successful update!
Vehicles that have successfully completed OTA updates will be closed in VMI. This process will occur weekly beginning 6/24/2022. In addition, a VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
FAQs:
1.Will customer receive any alert or notification on Mercedes-Me app?
No, customer will not receive any warning when/before issue occurred.
2.How customer can check if Over-the-Air (“OTA”) is completed?
A VIN-based recall lookup tool on our MBUSA.com and NHTSA/Recalls website offers a search feature that will indicate whether vehicle has had the free remedy performed. See www.mbusa.com/recall or go to https://www.safercar.gov.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
PUBLIC
3.Will customer receive a notification about safety recall in the mail?
Yes. Customer letters will be mailed on July 8, 2022.
4.Will customer be able to drive vehicle before update is being performed?
Customers can continue to drive their vehicles. If the vehicle has not been driven within four weeks or more, we suggest that the ignition be cycled at least once to initialize the process. Sufficient battery charge may be required for the software update to be initialized.
5.How long it could take for OTA updated to be performed?
Over-the-Air (“OTA”) are software updates that are performed remotely and do not require a dealer visit. OTA process for this recall will start on June 24, 2022 and could take up to 8 weeks to be completed for all affected vehicles.
6.What if the recall still show open after OTA has been completed for all affectedvehicles?
If the over-the-air update cannot be successfully completed, the customer will be notified via a follow up letter and advised to visit an authorized dealer to have the remedy completed.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Update Communication Module SIM Card
Software – Wave 1
MY19-22 Various Models
DATE: May 3, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Launch Notification May 3, 2024
Campaign No. : NHTSA ID Campaign Desc. : Update Communication Module
2023110006 22V365 23P5497319 SIM Card Software – Wave 1
This is to notify you of the Recall Campaign Launch to update the communication module SIM card software in 2,000 Model Year (“MY”) 2019-
2022 A-class, C-Class, CLA, CLS, E-Class, G-Class, GLA, GLB, GLC, GLE/GLS, AMG GT 4-door, and S-Class vehicles (177, 205, 118, 257, 213,
238, 463, 247, 253, 167, 290, 217, 222 platform). The recall campaign will be visible on the www.NHTSA.gov website and may generate
questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 3, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2019-2022 models mentioned above, the communication module’s SIM card
software might inadvertently become disabled. Should this occur, the communication module
would not be able to establish a connection with a mobile phone network. In this case, both the
manual and automatic eCall functions would not be available, which could preclude or delay the
arrival of emergency responders. This could increase the risk of an injury following an emergency
event.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the
communication module SIM card software and replace the communication module, if necessary,
in affected vehicles.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2019-2022
Vehicle Model A-class, C-Class, CLA, CLS, E-Class, G-Class, GLA, GLB, GLC, GLE/GLS, AMG GT 4-door, and SClass
Vehicle Populations
Total Recall Population 2,000
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on May 17, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2023110006, May 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Various Models
Model Year 2019 – 2022
SIM Card Communication Module – Wave 1
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2019-2022 A-class, C-Class, CLA, CLS, E-Class, G-Class, GLA, GLB, GLC, GLE/GLS, AMG
GT 4-door, and S-Class vehicles (177, 205, 118, 257, 213, 238, 463, 247, 253, 167, 290, 217, 222
platform), the communication module’s SIM card software might inadvertently become disabled.
Should this occur, the communication module would not be able to establish a connection with a
mobile phone network. In this case, both the manual and automatic eCall functions would not be
available, which could preclude or delay the arrival of emergency responders. This could increase
the risk of an injury following an emergency event. An authorized Mercedes-Benz dealer will update
the communication module SIM card software and replace the communication module, if
necessary, in affected vehicles.
Prior to performing this Campaign:
 VMI must always be checked before performing campaigns to verify that the campaign is
required on a specific vehicle. Always check for any other open campaigns and perform
accordingly.
 Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 2,000 vehicles are affected.
Order No. P-RC-2023110006
2
P-RC-2023110006
SIM Card Communication Module – Wave 1
 Always use the latest XENTRY Diagnosis software release with all available add-ons.
 Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
 Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system
battery (greater than 12.5 V).
 If XENTRY Diagnosis is already connected to the vehicle, start with Check/Test Procedure Step 2.
If two or more software updates or SCN codings are performed during one workshop visit, operation items
02-4762 and 02-5058 may be invoiced only once for each workshop order.
Check/Test Procedure
1. Connect XENTRY Diagnosis.
2. Check data of SIM card in HERMES control unit (N112/9) with XENTRY Diagnosis (Figure 1).
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication module
→ Actual values → Activation status”.
In the event of a communication failure between XENTRY Diagnosis and the HERMES control unit (N112/9),
disconnect/connect the ground line of the on-board electrical system battery (“hard reset”). If the problem persists,
carry out Work Procedures 3 and 4.
For basic information, see:
Models 205, 213, 253: AR54.10-P-0003LW
Model 238: AR54.10-P-0003LWO
Models 257, 290: AR54.10-P-0003FR
Models 118, 177, 247: AR54.10-P-0003MFA
Models 117, 156: AR54.10-P-0003NKB
Models 166, 292: AR54.10-P-0003GZ
Model 167: AR54.10-P-0003ME
Model 172: AR54.10-P-0003W
Model 190: AR54.10-P-0003RG
Models 217, 222: AR54.10-P-0003LF
Model 231: AR54.10-P-0003RK
Model 293: AR54.10-P-0003EQ
Model 463: AR54.10-P-0003PV
AR54.10-P-0003XG
3
P-RC-2023110006
Figure 1
a. If XENTRY Diagnosis does not display “FFFFFFFFFFFFFF” for both actual values (field with column names
“ICCID” and “IMSI”): Carry out Work Procedures 1, 2, 3 (dependent on results of Work Procedure 2), and 4.
b. If XENTRY Diagnosis displays “FFFFFFFFFFFFFF” for both actual values (field with column names “ICCID”
and “IMSI”): Carry out only Work Procedures 3 and 4.
4
P-RC-2023110006
Work Procedure 1
1. Carry out commissioning of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘Telematics services’ (HERMES) communication
module → Adaptations → Commissioning → Commissioning of already installed control unit”.
Then follow the user guidance in XENTRY Diagnosis.
2. Ensure that the vehicle has sufficient mobile reception (Figure 2).
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication module
→ Actual values → Cellular telephone system and data communication”.
Then follow the user guidance in XENTRY Diagnosis.
The current actual value of the “Reception field strength Cellular telephone system” must be 80% or above
(Figure 2).
If the current actual value of the “Reception field strength Cellular telephone system” is below 80%, position
the vehicle outside to improve mobile reception. The poorer mobile reception is, the higher the probability that the
over-the-air (OTA) update of the SIM card data in the HERMES control unit (N112/9) will not be successful.
Figure 2
3. Continue with Work Procedure 2 (update data of SIM card in HERMES control unit (N112/9) OTA).
Ignition must be switched on and battery maintainer must be used during the OTA process.
_______________________________________________________________________________________________
5
P-RC-2023110006
Work Procedure 2
1. Log in to “NetStar” and call up the Vehicle Master Inquiry (VMI) screen (Figure 3).
Figure 3
2. Search for the vehicle identification number (VIN) (Figure 4).
The “OTA Update” link becomes visible in the campaign table (next to Campaign Number 2023110006) in the
VMI screen when the campaign is open for the selected vehicle.
Figure 4 – In the “Actions” column, “OTA Update” is available, listed next to Campaign Number 2023110006
3. Click on the “OTA update” link (Figure 4).
A pop-up window requesting an EID number for the OTA update will appear (Figure 5).
6
P-RC-2023110006
Figure 5
4. Look up the valid EID number for the vehicle in “Vehicle Documentation” (VeDoc).
To do this, enter the VIN, “Search”, select “Control units”, and click on “Hermes – control unit” (Figure 6).
Figure 6
5. Enter the valid EID number and click on “Submit” (Figure 7).
To do this, enter the EID1 + EID2 numbers from VeDoc without spaces or special characters as shown.
(e.g.: 89033024208100862500000069027456 – EXAMPLE ONLY).
7
P-RC-2023110006
Figure 7 – EID1 + EID2 input
After you click “Submit”, the following screens can be displayed depending on the results of the OTA Update:
(Figures 8, 9, 10 11, and 12).
Figure 8 (screen on “NetStar” after the OTA update has been registered successfully)
Status: OTA patch is successfully registered. Please check status after 10 minutes
8
P-RC-2023110006
Figure 9 (screen on “NetStar” if “OTA update” is clicked again during the OTA update process)
Status: Started
Figure 10 (screen on “NetStar” if the OTA update was successful)
Status: Completed
Figure 11 (screen on “NetStar” if the OTA update was not successful)
Status: Failed – Error during execution of the command on the SM-SR. Could not communicate with card.
9
P-RC-2023110006
Figure 12 (screen on “NetStar” if three consecutive OTA updates were not successful)
Status: Failed – The EIS identified by this EID ####### is unknown to the function provider.
You exceed the OTA submit limit. Please follow next step in the work instructions
a. If the data of the SIM card in the HERMES control unit (N112/9) is not updated OTA successfully after approx.
7 minutes: Carry out Work Procedures 3 and 4.
b. If the data of the SIM card in the HERMES control unit (N112/9) is updated OTA successfully: Carry out only
Work Procedure 4.
10
P-RC-2023110006
Work Procedure 3
1. Replace HERMES control unit (N112/9).
For basic information, see:
2. Carry out commissioning of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘Telematics services’ (HERMES) communication
module → Adaptations → Commissioning → Control unit replacement and commissioning of new control unit”.
Then follow the user guidance in XENTRY Diagnosis.
3. Continue with Work Procedure 4 (function test of HERMES control unit (N112/9) with diagnostic system).
Work Procedure 4
1. Carry out function test of HERMES control unit (N112/9) with diagnostic system.
To do this, select menu item “Quick test view → N112/9 ‘telematics services’ (HERMES) communication
module → Actuations → Self-test”.
Then follow the user guidance in XENTRY Diagnosis.
The result of the function test of the HERMES control unit (N112/9) with the diagnostic system must be
Successful.
2. Disconnect XENTRY Diagnosis.
Model 167: AR82.95-P-0019ME
Model 172: AR82.95-P-0019WM
Model 190: AR82.95-P-0019RG
AR82.95-P-0019RGR
Models 217, 222: AR82.95-P-0019LF
Model 231: AR82.95-P-0019RKM
Model 247: AR82.95-P-0019MFB
Model 293: AR82.95-P-0019EQ
Model 463: AR82.95-P-0019GW
AR82.95-P-0019XG
Model 205: AR82.95-P-0019LW
AR82.95-P-0019LWM
Models 213, 238: AR82.95-P-0019LWE
Model 253: AR82.95-P-0019LWX
AR82.95-P-0019LWG
Models 257, 290: AR82.95-P-0019FR
Models 118, 177: AR82.95-P-0019MFA
Model 117: AR82.95-P-0019NKC
Model 156: AR82.95-P-0019NKA
Models 166, 292: AR82.95-P-0019GQB
AR82.95-P-0019GQA
11
P-RC-2023110006
Primary Parts Information
Qty. Part Name Part Number
As required (1) HERMES control unit (N112/9) 3.0 A 238 900 12 05
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
_______________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
54 973 19
02-4762*
Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1
02-5058*
Connect/disconnect starter battery charger
(with XENTRY Diagnosis connected)
0.1
12-1906
Check data of SIM card in HERMES control unit
(with XENTRY Diagnosis connected)
0.1
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Models 117, 118, 156, 172, 177, 190, 231, 247
Model 205 (family 65) with model codes 17, 49, 75, 80
Model 205 (family 66) with model codes 17, 49
Model 205 (family 69) with model codes 81, 83, 85
Model 222 with model codes 10, 20, 30, 40, 56-59, 61, 62, 65, 67-69, 70, 80
Model 463 (family 76) with model codes 10, 20, 30, 40, 89, 90
0.2
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Models 166, 167, 213, 238, 253, 257, 290, 292, 293
Model 205 (family 65) with model codes 11-16, 18, 19, 21-25, 27, 30, 41-48,
50, 60, 71-74, 76-78
Model 205 (family 66) with model codes 11-13, 15, 19, 21-25, 27, 30, 41-48,
50, 60, 81-83
Model 205 (family 69) with model codes 10, 20, 30, 50, 60, 70, 82, 84, 86
Model 217 with model codes 20, 40, 81, 82, 85, 86, 88
Model 222 with model codes 52, 53, 54, 55, 63, 64
0.2
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Model 217 with model codes 70, 83, 84, 87, 89, 90
Model 463 (family 77)
0.3
12-2005
Disconnect/connect ground line of on-board electrical system battery in case of
communication failure (with XENTRY Diagnosis connected)
Model 463 (family 76) with model codes 50, 60, 70, 83-86
0.3
12-2006
Addition: Disconnect/connect ground line of on-board electrical system battery
in the case of a communication failure in VEH with refrigerator box/throughload
ski bag
Models 217, 222
0.1
12-2007
Addition: Disconnect/connect ground line of on-board electrical system battery
in the case of a communication failure in VEH with rear battery
Models 253, 293
0.1
12-1907
Update data of SIM card in HERMES control unit (OTA update) (after check)
Includes: Carry out commissioning.
0.3
12
P-RC-2023110006
* Invoice operation items only on one of the workshop orders, if two or more software updates or SCN codings are
performed during a single workshop visit.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times.
Labor times are subject to change and updates may not be reflected in this document.
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 117 with model codes 10, 20, 40, 50, 81
0.6
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 117 with model codes 60, 70, 85
Models 156, 172
Model 205 (family 65) with model codes 17, 27, 47, 49, 66, 75
Model 217 with model codes 70, 83, 84, 87, 89, 90
0.3
54 973 19
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Models 118, 177, 213, 238
Model 166 with model codes 10, 30, 50, 70, 81, 83, 85, 90
0.5
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 166 with model codes 20, 40, 60, 82, 84
1.0
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 167
1.3
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 190
Model 463 (family 77)
0.7
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 65) with model codes 11-16, 18, 19, 21-25, 30, 41-46, 48,
50, 61-65, 71-74, 76-78, 80
0.2
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 66), 222
Model 205 (family 69) with model codes 10, 20, 30, 81, 83, 85
Model 217 with model codes 20, 40, 81, 82, 85, 86, 88
Model 463 (family 76)
0.3
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 205 (family 69) with model codes 50, 60, 70, 82, 84, 86
0.8
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 231
1.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 247 (families 88 and 91)
3.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 247 (family 92)
3.2
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Model 253
1.1
12-1908
Replace HERMES control unit (after check)
Includes: Carry out commissioning.
Models 257, 290, 292, 293
0.4

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAY 20, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,862 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 6 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 10 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 14 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 18 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 22 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 25 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 29 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 32 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 35 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 38 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 41 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 44 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 28 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 29
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JUN 22, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,918 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 6 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 10 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 13 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 16 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 19 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 22 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 25 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 28 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 32 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 36 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 43 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400
Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 28 Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 29
The information contained in this report was submitted pursuant to 49 CFR §573
SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JUN 24, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : 2022060005 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,918 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 7 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 11 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 15 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 19 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 22 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 25 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 28 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 31 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 38 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 41 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 45 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 48 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 51 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 54 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 57 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400
Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 28
The information contained in this report was submitted pursuant to 49 CFR §573
SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAY 26, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,862 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 7 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 11 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 15 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 19 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 23 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 26 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 29 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 32 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 35 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 38 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 41 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 44 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Vehicle 59 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 28 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 29
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JUL 11, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : 2022060005 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,918 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1281 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 6 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 9 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 12 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 15 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1655 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 18 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6402 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 22 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15406 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1464 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 25 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10641 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 28 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9100 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1803 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 31 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1080 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 34 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1447 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 37 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27535 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 40 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 43 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 46 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 47 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1444 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 49 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 297 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 51 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1856 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 52 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40451 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 55 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 946 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Vehicle 58 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66361 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400
Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 28 Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 29
The information contained in this report was submitted pursuant to 49 CFR §573
SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners notified of the voluntary recall campaign on July 8, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 08, 2022 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22V-365
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JUN 16, 2022 NHTSA Recall No. : 22V-365 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 234,918 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2020 Mercedes-Benz GLC350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 GLC-Class 5642 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT 530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-365 Page 2 Vehicle 3 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 A-Class 1653 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz AMG A35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG A-Class 76 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2017-2021 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 C-Class 6399 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 3 Vehicle 6 : 2019-2021 Mercedes-Benz AMG C43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 579 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2019-2021 Mercedes-Benz AMG C63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG C-Class 451 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2017-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2017- 2021 CLA-Class15403 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2021 Mercedes-Benz AMG GLC63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 1463 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 4 Vehicle 10 : 2019-2021 Mercedes-Benz AMG GT Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 132 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2018-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2022 GLE-Class 10634 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2019-2019 Mercedes-Benz GLE400 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLE-Class 5636 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 5 Vehicle 13 : 2019-2021 Mercedes-Benz AMG GTA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2019 Mercedes-Benz AMG GLE43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GLE-Class 9099 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2020-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2022 GLE-Class 1802 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 6 Vehicle 16 : 2021-2021 Mercedes-Benz AMG GTBS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GT-Class 189 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2022 Mercedes-Benz AMG GLE53 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 AMG GLE-Class 1079 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2019-2020 Mercedes-Benz AMG GTC Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG GT-Class 192 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 7 Vehicle 19 : 2019-2021 Mercedes-Benz AMG GTCA Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLE-Class 79 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2020 Mercedes-Benz AMG GTR Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GT-Class 208 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 8 Vehicle 22 : 2019-2021 Mercedes-Benz AMG GLE63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLE-Class 1446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2019 Mercedes-Benz AMG GTS Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 AMG GT-Class 27 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2019-2020 Mercedes-Benz S450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 380 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 9 Vehicle 25 : 2017-2022 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2022 GLS-Class 27530 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 26 : 2021-2021 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 322 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2020-2021 Mercedes-Benz AMG CLA35 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 AMG CLA-Class 85 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 10 Vehicle 28 : 2019-2021 Mercedes-Benz AMG CLA45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLA-Class 241 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2022 CLS-Class 764 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 30 : 2019-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG CLS-Class 150 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Mercedes-Benz E300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 E-Class 1429 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 11 Vehicle 32 : 2020-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 E-Class 851 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2019-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 E-Class 1442 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2019-2021 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 177 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2021 Mercedes-Benz AMG E63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class 295 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 12 Vehicle 36 : 2019-2021 Mercedes-Benz G550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 G-Class 1167 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2021 Mercedes-Benz AMG G63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG G-Class 1855 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2017-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2017-2021 GLA-Class 40446 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz AMG GLA35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLA-Class 25 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 13 Vehicle 40 : 2019-2021 Mercedes-Benz AMG GLA45 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLA-Class 178 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLB-Class 945 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2021-2021 Mercedes-Benz AMG GLB35 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 AMG GLB-Class 26 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 14 Vehicle 43 : 2018-2021 Mercedes-Benz AMG GLS63 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLS-Class 892 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2018-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2018-2021 GLC-Class 66350 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2019-2019 Mercedes-Benz GLS550 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 GLS-Class 2148 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 15 Vehicle 46 : 2019-2020 Mercedes-Benz S560 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 1279 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 47 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 S-Class 8943 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 48 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2020-2021 GLS-Class 359 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 16 Vehicle 49 : 2019-2021 Mercedes-Benz AMG S63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG S-Class 213 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 50 : 2021-2021 Mercedes-Benz GLS600 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021 GLS-Class 137 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 51 : 2019-2020 Mercedes-Benz S650 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 S-Class 55 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 17 Vehicle 52 : 2019-2020 Mercedes-Benz AMG S65 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG S-Class 24 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 53 : 2019-2020 Mercedes-Benz SL450 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 2261 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 54 : 2019-2020 Mercedes-Benz SL550 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SL-Class 1942 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 18 Vehicle 55 : 2019-2019 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019 SL-Class 172 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 56 : 2019-2020 Mercedes-Benz SLC300 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 SLC-Class 3853 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 57 : 2019-2020 Mercedes-Benz AMG SLC43 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2020 AMG SLC-Class 834 vehicles
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications. Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 19 Vehicle 58 : 2019-2021 Mercedes-Benz AMG E53 Coupe/Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG E-Class Coupe/Cabriolet 174 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 59 : 2019-2021 Mercedes-Benz AMG GLC43 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2019-2021 AMG GLC-Class 3770 vehicles.
The recall population was determined by identifying the vehicles with the affected SIM profile using production records. Vehicles outside of the recall population have the communication module’s SIM card software according to specifications.
Production Dates : AUG 05, 2016 – FEB 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2022 CLA-Class, GLA- Class, GLE-/GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S- Class, SL-Class, , GLC-Class, CLS-Class , AMG GT 4-doors Coupe, GLE-Class Coupe, GLB-Class G-Class vehicles
(117, 118, 156, 166, 167, 172, 177, 190, 205, 213, 217, 222, 223, 231, 238, 247,
253, 257, 290, 292, 293, , 463 platform), the communication module’s SIM card software might inadvertently become disabled
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event
Description of the Cause : Due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card software might inadvertently become disabled. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 20 Involved Components : Component Name 1 : SW communication module Component Description : SW communication module Component Part Number : A2139023009 Component Name 2 : SW communication module Component Description : SW communication module Component Part Number : A2139026917 Component Name 3 : SW communication module Component Description : SW communication module Component Part Number : A2139024122 Component Name 4 : SW communication module Component Description : SW communication module Component Part Number : A2229027413 Component Name 5 : SW communication module Component Description : SW communication module Component Part Number : A1779021200 Component Name 6 : SW communication module Component Description : SW communication module Component Part Number : A2229027712 Component Name 7 : SW communication module Component Description : SW communication module Component Part Number : A2229023217 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 21 Component Name 8 : SW communication module Component Description : SW communication module Component Part Number : A2229026318 Component Name 9 : SW communication module Component Description : SW communication module Component Part Number : A2479026100 Component Name 10 : SW communication module Component Description : SW communication module Component Part Number : A2479026600 Component Name 11 : SW communication module Component Description : SW communication module Component Part Number : A2229022118 Component Name 12 : SW communication module Component Description : SW communication module Component Part Number : A1779024806 Component Name 13 : SW communication module Component Description : SW communication module Component Part Number : A2229027218 Component Name 14 : SW communication module Component Description : SW communication module Component Part Number : A2479029901 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 22 Component Name 15 : SW communication module Component Description : SW communication module Component Part Number : A2229026619 Component Name 16 : SW communication module Component Description : SW communication module Component Part Number : A2229026719 Component Name 17 : SW communication module Component Description : SW communication module Component Part Number : A2479026702 Component Name 18 : SW communication module Component Description : SW communication module Component Part Number : A2479028701 Component Name 19 : SW communication module Component Description : SW communication module Component Part Number : A2229027718 Component Name 20 : SW communication module Component Description : SW communication module Component Part Number : A2479021903 Component Name 21 : SW communication module Component Description : SW communication module Component Part Number : A2229029819 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 23 Component Name 22 : SW communication module Component Description : SW communication module Component Part Number : A2479025603 Component Name 23 : SW communication module Component Description : SW communication module Component Part Number : A2479027803 Component Name 24 : SW communication module Component Description : SW communication module Component Part Number : A2479029301 Component Name 25 : SW communication module Component Description : SW communication module Component Part Number : A2479022704 Component Name 26 : SW communication module Component Description : SW communication module Component Part Number : A2229029020 Component Name 27 : SW communication module Component Description : SW communication module Component Part Number : A2229029220 Component Name 28 : SW communication module Component Description : SW communication module Component Part Number : A2479021108 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 24 Component Name 29 : SW communication module Component Description : SW communication module Component Part Number : A2229021021 Component Name 30 : SW communication module Component Description : SW communication module Component Part Number : A2479020809 Component Name 31 : SW communication module Component Description : SW communication module Component Part Number : A2479025009 Component Name 32 : SW communication module Component Description : SW communication module Component Part Number : A2229022621 Component Name 33 : SW communication module Component Description : SW communication module Component Part Number : A2479023512 Component Name 34 : SW communication module Component Description : SW communication module Component Part Number : A2229024021 Component Name 35 : SW communication module Component Description : SW communication module Component Part Number : A2479026513 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 25 Component Name 36 : SW communication module Component Description : SW communication module Component Part Number : A2239027800 Component Name 37 : SW communication module Component Description : SW communication module Component Part Number : A2239023307 Component Name 38 : SW communication module Component Description : SW communication module Component Part Number : A2239026409 Component Name 39 : SW communication module Component Description : SW communication module Component Part Number : A2239028410 Component Name 40 : SW communication module Component Description : SW communication module Component Part Number : A2239022516 Component Name 41 : SW communication module Component Description : SW communication module Component Part Number : A2239021917 Component Name 42 : SW communication module Component Description : SW communication module Component Part Number : A2239020419 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 26 Component Name 43 : SW communication module Component Description : SW communication module Component Part Number : A2239020719 Component Name 44 : SW communication module Component Description : SW communication module Component Part Number : A2239022725 Component Name 45 : SW communication module Component Description : SW communication module Component Part Number : A2239020010 Component Name 46 : SW communication module Component Description : SW communication module Component Part Number : A2239024719 Component Name 47 : SW communication module Component Description : SW communication module Component Part Number : A2239027004 Component Name 48 : SW communication module Component Description : SW communication module Component Part Number : A2239027407 Component Name 49 : SW communication module Component Description : SW communication module Component Part Number : A2479021803 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 27 Supplier Identification : Component Manufacturer
Name : IDEMIA SAS
Address : 2 Place Samuel de Champlain Courbevoie Foreign States 92400
Country : France Chronology :
In February 2020, MBAG received a first isolated field complaint (outside US) regarding a disabled SIM card, in which the customer experienced issues with the Mercedes Me Connect functions. With the receipt of additional field complaints in the following months an investigation was launched together with the supplier of the communication module. In September 2020, the sub supplier of the SIM card was able to confirm that a triggered security mechanism was the root cause of the disabled SIM cards. Following this, the investigation focused on identifying what triggered the security mechanism. From May 2021, the SIM Card supplier focused on SIM cards for North America with a specific SIM software and performed extensive tests. In September 2021, the supplier was able to narrow down the root cause to the behavior of a specific SIM software based on tests and field data. In the following month, the root cause was confirmed and an extensive analysis regarding potential effects was initiated and performed until February 2022. In March 2022, MBAG identified potentially affected vehicles with the affected SIM software.
On May 13, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
In the middle of June 2022, MBAG received an updated list of potentially affected SIM cards from the supplier and therefore reviewed the potentially affected vehicles. This analysis concluded that 56 additional vehicles in the U.S. have to be considered as potentially affected and have been included in the recall accordingly.
MBAG is currently aware of 191 field reports in the US that are related to this issue that were received from May 6, 2020 to May 16, 2022
MBAG has not received any reports of crashes, injuries, or property damage, associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365 Page 28 Description of Remedy :
Description of Remedy Program : The supplier of the SIM card will update the SIM software of the
communication modules on the affected vehicles. This update is planned to be performed over-the-air (“OTA”).
If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Pursuant to 49 C.F.R. § 577.11(e), MBUSA plans to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. How Remedy Component Differs from Recalled Component : The communication module’s SIM card software Remedy Part No:
SW communication module A2139023009 SW communication module A2139026917 SW communication module A2139024122 SW communication module A2229027413 SW communication module A1779021200 SW communication module A2229027712 SW communication module A2229023217 SW communication module A2229026318 SW communication module A2479026100 SW communication module A2479026600 SW communication module A2229022118 SW communication module A1779024806 SW communication module A2229027218 SW communication module A2479029901 SW communication module A2229026619 SW communication module A2229026719 SW communication module A2479026702 SW communication module A2479028701 SW communication module A2229027718 SW communication module A2479021803 SW communication module A2479021903 SW communication module A2229029819 SW communication module A2479025603 SW communication module A2479027803 SW communication module A2479029301 SW communication module A2479022704 SW communication module A2229029020 SW communication module A2229029220 SW communication module A2479021108 SW communication module A2229021021 SW communication module A2479020809 SW communication module A2479025009 SW communication module A2229022621 SW communication module A2479023512 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-365
Page 29
The information contained in this report was submitted pursuant to 49 CFR §573
SW communication module A2229024021 SW communication module A2479026513 SW communication module A2239027800 SW communication module A2239023307 SW communication module A2239026409 SW communication module A2239028410 SW communication module A2239022516 SW communication module A2239021917 SW communication module A2239020419 SW communication module A2239020719 SW communication module A2239022725 SW communication module A2239020010 SW communication module A2239024719 SW communication module A2239027004 SW communication module A2239027407 Identify How/When Recall Condition was Corrected in Production : A change in the SIM profile at our supplier ensures that this issue can no longer occur from February 21, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May
27, 2022.Owners will be notified of the voluntary recall campaign before July 19, 2022
A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAY 27, 2022 – NR Planned Owner Notification Date : JUL 19, 2022 – NR
* NR – Not Reported

SEOCONTENT-END