Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification Retrofit HERMES Control Unit MY21-22 Various Models	DATE: April 29, 2022

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Service Campaign Launch Notification		April 29, 2022
Campaign No. :	Campaign Desc. :	Retrofit HERMES Control Unit
2022030017	22P0699001
This is to notify you of the Service Campaign Launch to retrofit the HERMES control unit in 17,546 Model Year (“MY”) 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class (118, 177, 213, 238, 247, 253, and 257 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on April 29, 2022.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that certain MY 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and (118, 177, 213, 238, 247, 253, and 257 platform) vehicles were manufactured without the HERMES control unit, as disclosed to the vehicle purchaser at the time of sale. As a result, the Mercedes Me Connect services including the emergency call (“eCall”) function are currently not available.
What We’re Doing	MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will retrofit the HERMES control unit to the vehicle and enable the Mercedes Me Connect functions on applicable vehicles.
Parts	The Remedy is available and can be performed as necessary. Parts will be VOR Only.
Vehicles Affected
Vehicle Model Year(s)	2021-2022
Vehicle Model	CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class
Vehicle Populations
Total Campaign Population	17,546
Next Steps/Notes
AOMS/SOMS	AOMs – This campaign may generate questions from your dealers.
Customer Notification Timeline	Customer letters will be mailed on approximately May 20, 2022.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2022030017, April 2022

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Various Models Model Year 2021-2022 Retrofit HERMES Control Unit

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class (118, 177, 213, 238, 247, 253, and 257 platform) vehicles, without the HERMES control unit, as disclosed at the time of sale to the vehicle purchaser. As a result, the Mercedes Me Connect services including the emergency call (“eCall”) function are currently not available. An authorized Mercedes-Benz dealer will retrofit the HERMES control unit to the vehicle and enable the Mercedes Me Connect functions on applicable vehicles.

Prior to performing this Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.

Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 17,546 vehicles are affected.

Order No. P-SC-2022030017

Diagnosis version.

Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).

If two or more software updates or SCN codings are performed during a workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order.

Work Procedure

Retrofit HERMES control unit.

For basic data, see AR82.95-P-0019MFA for model 118, 177 and 247.

For basic data, see AR82.95-P-0019LWE for model 213 and 238.

For basic data, see AR82.95-P-0019LWX for model 253.

For basic data, see AR82.95-P-0019FR for model 257.

Work procedure is identical to “Replace HERMES control unit”. The old control unit can be disposed of.

Connect XENTRY Diagnosis with USB cable.

Perform commissioning in control unit for telematics services (HERMES).

To do this, select menu item “Quick test view – N112/9 control unit for telematics services (HERMES) –

Adaptations – Teach-in processes – Retrofitting of control unit ‘N112/9 control unit for telematics services (HERMES)'”.

Then follow the user guidance in XENTRY Diagnosis.

Several control units will be coded!

Clear out fault code memory after coding.

Disconnect XENTRY Diagnosis.

Remove masking sticker from SOS button of overhead control panel (figure 1).

Perform function test.

6.1. Switch ignition to position 1. To do so, press start button once without touching the brake pedal.

6.2. Set head unit to radio menu and check whether SOS NOT READY appears (figure 2).

6.3. Switch ignition to position 2. To do so, press start button a second time without touching the brake pedal.

6.4. Check whether SOS NOT READY subsequently goes out automatically (figure 2).

Remove supplement booklet ”Notes on vehicles without communication module” (A 000 584 50 15) if present.

Activate Mercedes me connect services if the vehicle is customer owned.

It is recommended the Mercedes me connect services should be activated by the sales department using the Mmc Activation Best Practices. A separate NCU communication will be sent to the Sales Department informing them about the benefits of activating services.

Primary Parts Information

Qty.	Part Name	Part Number
As required (1)	HERMES control unit, NAFTA (code 1B4)	A 238 900 91 01

Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list.

The required small parts are taken into account in the budgeting.

Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:

Warranty Information

Damage Code	Operation Number	Description	Labor Time (hrs.)
06 990 01	02-0399	Retrofit HERMES control unit Includes: Perform commissioning Model 118, 177, 247 and 257	0.7
	02-0399	Retrofit HERMES control unit Includes: Perform commissioning Model 213 and 238	0.8
	02-0399	Retrofit HERMES control unit Includes: Perform commissioning Model 253	0.9
	02-4762*	Connect/disconnect diagnostic system (XENTRY Diagnosis)	0.1
	02-5058*	Connect/disconnect starter battery charger (with XENTRY Diagnosis connected)	0.1

* Operation item may only be invoiced once for each workshop order!

Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

P-SC-2022030017

Retrofit HERMES Control Unit
Various Models
Model Year 2021-2022

https://www.startekinfo.com/service/download-document/outside/226482/

https://static.oemdtc.com/Recall/P-SC-2022030017.pdf

P-SC-2022030017

J2534 Pass-Thru

	CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
	CarDAQ-Plus 2
	VSI J2534 ECU Reprogrammer
	Autel (AULMF2534) MaxiFlash Pro

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

Windows based PC or laptop^*

J2534 compliant interface box^*1*

^*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

^*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

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Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API

Retrofit HERMES Control Unit – 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class

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