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Home • Service Campaign • Retrofit HERMES Control Unit – 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class

Service Campaign

Retrofit HERMES Control Unit – 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class

oemdtc May 1, 2022 No Comments
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Retrofit HERMES Control Unit
MY21-22 Various Models
DATE:  April 29, 2022

 

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


 

Service Campaign Launch Notification April 29, 2022
Campaign No. :  Campaign Desc. : Retrofit HERMES Control Unit
2022030017 22P0699001
This is to notify you of the Service Campaign Launch to retrofit the HERMES control unit in 17,546 Model Year (“MY”) 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class  (118, 177, 213, 238, 247, 253, and 257 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on April 29, 2022.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that certain MY 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and  (118, 177, 213, 238, 247, 253, and 257 platform) vehicles were manufactured without the HERMES control unit, as disclosed to the vehicle purchaser at the time of sale. As a result, the Mercedes Me Connect services including the emergency call (“eCall”) function are currently not available.  
What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will retrofit the HERMES control unit to the vehicle and enable the Mercedes Me Connect functions on applicable vehicles.
Parts The Remedy is available and can be performed as necessary.  Parts will be VOR Only.
Vehicles Affected
Vehicle Model Year(s) 2021-2022
Vehicle Model CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class
Vehicle Populations
Total Campaign Population 17,546
Next Steps/Notes
AOMS/SOMS AOMs – This campaign may generate questions from your dealers.
Customer Notification Timeline Customer letters will be mailed on approximately May 20, 2022.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2022030017, April 2022

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Various Models
Model Year 2021-2022
Retrofit HERMES Control Unit

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class (118, 177, 213, 238, 247, 253, and 257 platform) vehicles, without the HERMES control unit, as disclosed at the time of sale to the vehicle purchaser. As a result, the Mercedes Me Connect services including the emergency call (“eCall”) function are currently not available. An authorized Mercedes-Benz dealer will retrofit the HERMES control unit to the vehicle and enable the Mercedes Me Connect functions on applicable vehicles.

 

Prior to performing this Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 17,546 vehicles are affected.

 

Order No. P-SC-2022030017

 


 

Diagnosis version.

  • Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).

If two or more software updates or SCN codings are performed during a workshop  visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order.

 

Work Procedure

 

  1. Retrofit HERMES control unit.

For basic data, see AR82.95-P-0019MFA for model 118, 177 and 247.

For basic data, see AR82.95-P-0019LWE for model 213 and 238.

For basic data, see AR82.95-P-0019LWX for model 253.

For basic data, see AR82.95-P-0019FR for model 257.

Work procedure is identical to “Replace HERMES control unit”.  The old control unit can be disposed of.

 

  1. Connect XENTRY Diagnosis with USB cable.

 

  1. Perform commissioning in control unit for telematics services (HERMES).

To do this, select menu item “Quick test view – N112/9 control unit for telematics services (HERMES) –

Adaptations – Teach-in processes – Retrofitting of control unit ‘N112/9 control unit for telematics services (HERMES)'”.

Then follow the user guidance in XENTRY Diagnosis.

Several control units will be coded!

Clear out fault code memory after coding.

 

  1. Disconnect XENTRY Diagnosis.

 

  1. Remove masking sticker from SOS button of overhead control panel (figure 1).

 

  1. Perform function test.

6.1. Switch ignition to position 1. To do so, press start button once without touching the brake pedal.

6.2. Set head unit to radio menu and check whether SOS NOT READY appears (figure 2).

6.3. Switch ignition to position 2. To do so, press start button a second time without touching the brake pedal.

6.4. Check whether SOS NOT READY subsequently goes out automatically (figure 2).

 

  1. Remove supplement booklet ”Notes on vehicles without communication module” (A 000 584 50 15) if present.

 

  1. Activate Mercedes me connect services if the vehicle is customer owned.

It is recommended the Mercedes me connect services should be activated by the sales department using the  Mmc Activation Best Practices. A separate NCU communication will be sent to the Sales Department informing them about the benefits of activating services.

 

Primary Parts Information 

Qty. Part Name Part Number
As required (1) HERMES control unit, NAFTA (code 1B4) A 238 900 91 01

Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list.

The required small parts are taken into account in the budgeting.

 

Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:

 

Warranty Information

Damage Code Operation Number Description Labor Time (hrs.)
06 990 01 02-0399 Retrofit HERMES control unit

Includes: Perform commissioning Model 118, 177, 247 and 257

0.7
02-0399 Retrofit HERMES control unit

Includes: Perform commissioning

Model 213 and 238

0.8
02-0399 Retrofit HERMES control unit

Includes: Perform commissioning

Model 253

0.9
 02-4762* Connect/disconnect diagnostic system  (XENTRY Diagnosis) 0.1
 02-5058* Connect/disconnect starter battery charger  (with XENTRY Diagnosis connected) 0.1

* Operation item may only be invoiced once for each workshop order!

Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

 

P-SC-2022030017

 


Retrofit HERMES Control Unit
Various Models
Model Year 2021-2022

https://www.startekinfo.com/service/download-document/outside/226482/

https://static.oemdtc.com/Recall/P-SC-2022030017.pdf

P-SC-2022030017

 

J2534 Pass-Thru

Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class • small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class • small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class • small light CarDAQ-Plus 2
Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class • small light VSI J2534 ECU Reprogrammer
Retrofit HERMES Control Unit - 2021-2022 Mercedes-Benz CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class • small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com


 

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  • 🥇【ECU ONLINE CODING, ECU OFFLINE ADAPTION】Autel Elite II automotive diagnostics scan tool has powerful ECU Online Coding for refreshing hidden function, forbid annoying features, customize OE-settings, match/learn/code newly replaced ECU for 99% vehicles for Suzuki, Mitsubishi, Honda, Chrysler, VW, GM, etc. ECU Offline adaptive programming is also embedded into Autel Elite II for Ford Mazda Jaguar Vaxhall Opel, etc. Please send VIN to 🚘auteldirect @ outlook . com🚘 to check compatibility.
  • 🥇【38+ SERVICES, BI-DIRECTIONAL CONTROL】Same as MS919/MS909, Autel OBD2 scan tool MaxiSys Elite II has 38+ maintenance for 10,000+ vehicle, such as Oil Reset, EPB, SAS, A/F Setting, Throttle, Suspension, Headlamp, IMMO Keys, Injector Coding, Power Balance, BMS Reset, Airbag. Bi-directional Control MS Elite 2 will transmit command to ECUs and perform active tests like Cooling Fan, A/C Clutch On/Off, Compression Test, ABS Motor Pump, Windows/Wipers/ Sunroof/ Doors Test, Personalized, EGR Test, etc
  • 🥇【ALL SYSTEM DIAGNOSTICS, MCLAREN TESLA DIAGNOSIS, 10000+ VEHICLE COVERAGE】Autel Auto scanner MaxiSys Elite II scan teeny fault codes quickly on all available systems, such as Engine, Trans, AT, ABS, SRS, IMMO, Cooling, Door Lock, A/C, BMS, TPMS, etc. Highlights Features of diagnosing McLaren, Tesla, VAG, Ferrari, Rolls-Royce, Aston Martin etc making Autel Elite II shining, while MK908/ MK908P/ MS908S Pro never done. 10000+ vehicle coverage in US/EU/Asia is another bright spot.
$2,699.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
Autel Scanner Maxicom MK908P 2022, Upgrated of MS908S Pro & Same as Maxisys Elite, J2534 Programming Tool with No IP Restriction, ECU Coding, 36+ Service Functions, Bi-directional Scan tool
Autel Scanner Maxicom MK908P 2022, Upgrated of MS908S Pro & Same as Maxisys Elite, J2534 Programming Tool with No IP Restriction, ECU Coding, 36+ Service Functions, Bi-directional Scan tool
  • 🎉【ECU Programming +Same Functions as Maxisys Elite】Coming with J2534 ECU reprogramming device, Autel MK908P is competent for ECU programming specific BENZ/ BMW. EXACTLY the same functions as Autel MaxiSys Elite, making itself the most cost-effective high-end diagnostic scanner in Autel product line. Also upgraded of MS908S Pro, Autel MK908P auto scanner enjoys superior configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English).
  • 🎉【Online Functions + Active Test】: There is online coding for VW, Audi, Porsche, Benz, BMW. Online configuration for Renault is unique among diagnostic industries. Besides, Autel MK908P features Bi-Directional Control (Active Test) to request information or command an actuator to perform specific tests, like cycling the a/c clutch on and off, perform an evaporative emissions leak test and more tests to solve the specific repairing work.
  • 🎉【All-system Diagnose + 36 Service Functions】: Provided with full-systems diagnosis (ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc.). MaxiSys Pro MK908P also offers another 36+ service functions to help your repairing work faster, easier, and more professional. These service functions include immo keys/throttle/injecor coding/trans adaption/suspension/tyre retrofit/DPF/brake bleed/oil reset and more.
  • 🎉【Common + Luxury Car Makes Coverage】MK908P is designed for repairing store, thus it enjoys extensive coverage for almost all car makes. Firstly, it has a wide range of compatibility for over 80 brands in the US, Europe and Asia. Besides, you have access to the newest model with fast-release software update. Moreover, There are basic diagnostic functions and most service / special functions compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.
  • 🎉【Advanced Hardware + Reliable Service】As the advanced version of MS908P, MS908S, MS908E, MS908PS PRO, Autel MK908P runs much faster with android 4.4 OS, hexa-core processor, KitKat operating system, 2GB RAM & 64GB on-board memory, 10.1 inches LED screen ,20+ adapters and cables. 1-year free update, 12-month warranty, 30-day free return fees, 24-hour after-sales service are offered and promised.
$2,099.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API

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