“This site contains affiliate links for which OEMDTC may be compensated” |
April 27, 2022 NHTSA CAMPAIGN NUMBER: 22V281000
Inoperable Rearview Camera Display/FMVSS 111
An inoperable rearview camera display reduces the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 22V281
Manufacturer Daimler Vans USA, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 12,086
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3KOMRUE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
May, 2022
Update Rear View Camera Software
This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications.
Parts
Software is available
Customer Notification Timeline
An owner notification letter to be mailed in July, 2022.
Model 907, 910
with code FR8 (Rear view camera)
except code JB6 (Parking package with 360-degree camera)
except code JB7 (Parking Package with reversing camera)
Affected vehicles: Update software for reversing camera control unit (code: VS3KOMRUE, acc. no.: 54 963 19)
Model 907.### ## as of 000239 up to 364241
Affected vehicles: Update software for reversing camera control unit (code: VS3KOMRUE, acc. no.: 54 963 19)
Model 910.### ## as of 000706 up to 264200
Chronology :
In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020.
For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing.
While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition.
Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software.
In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance.
On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall.
During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue.
24 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FREIGHTLINER | SPRINTER 1500 | 2019-2021 |
FREIGHTLINER | SPRINTER 2500 | 2019-2021 |
FREIGHTLINER | SPRINTER 3500 | 2019-2021 |
FREIGHTLINER | SPRINTER 4500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 1500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 2500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 3500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 4500 | 2019-2021 |
11 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V281-3396.PDF 215.785KB
Recall Acknowledgement
RCAK-22V281-1483.pdf 645.229KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V281-5884.pdf 712.824KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V281-7463.pdf 632.093KB
Recall 573 Report – June 9, 2022
RCLRPT-22V281-8528.PDF 215.792KB
Interim Owner Notification Letter(Part 577)
RIONL-22V281-2808.pdf 136.591KB
Interim Owner Notification Letter(Part 577)
RIONL-22V281-9212.pdf 146.603KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V281-8577.pdf 385.763KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V281-0301.pdf 200.086KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V281-0022.PDF 211.151KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V281-6225.PDF 211.253KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V281&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Update Rear View Camera Software NHTSA Recall #22V181 June, 2022 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that certain Model Year 2019-2021 Mercedes-Benz Sprinter vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records indicate that your vehicle is included in the affected population of vehicles. On certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. A rearview camera image that does not display right away might impair rear visibility which could increase the risk of a crash. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications. Unfortunately, the software to remedy this issue is not yet available. We are working to obtain the necessary software to correct this condition as quickly as possible. As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, pursuant to the law 49 U.S.C. Chapter 301, you may submit a written complaint to Administrator, National Highway Traffic Safety Administration,1200 New Jersey AVE SE., Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153); or go to http://www.safecar.gov. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • Your vehicle is not compliant with Federal Motor Vehicle Safety Standards. • Remedy software is not yet available for your vehicle. • We will contact you again once the software is available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600
**************************************************************************************************************
I IMPORTANT SAFETY RECALL I July 2022 – IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN: Update Rear View Camera Software NHTSA Recall ID: 22V281 • Your vehicle is not compliant with a Federal Motor Vehicle Safety Standard • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • The software update will be provided free of charge. Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has determined that certain Model Year 2019-2021 Mercedes-Benz Sprinter vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? The display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the exist ing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. A rearview camera image that does not display right away might impair rear visibility, which could increase the risk of a crash. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Sprinter dealer will update the rearview camera software to current product specifications. The software update could take approximately 30 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Met ris dealer at your earliest convenience. To locate the nearest Mercedes-Benz Metris dealer, visit https://www.mbvans.com/en /dealers or call 1-800 FOR-MERCEDES ( 1-800-367-6372). Please mention you are scheduling an appointment to update rear view camera software under Recall Campaign #2022040011 . If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information. A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should you have any questions or encounter any difficulty regarding this recall campaign, please contact an authorized Mercedes-Benz Metris dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. If t his is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee wit hin 10 business days to comply with Federal Regulations. IMPORTANT VIN If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I Last Name, First Name I I I I Street City I I I I Email Address I I I I Phone (numbers only) I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I ■ ■ ■ State ZIP I I I I I I I I I I I I I I I I I I Mobile (numbers only) ———————————– ————————————————— Date Signature * * * * PLEASE DO NOT DETACH. RETURN COMPLETE LmER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I I I I I Apt I I I I I Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt). • Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2021 Update Rear View Camera Software DATE: May, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : Update Rear View Camera Software 2022040016p PDGKOMRUE This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications. Parts Software is not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 11,522 Dealer Inventory 4 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in June, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-281 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : JUN 09, 2022 NHTSA Recall No. : 22V-281 Manufacturer Recall No. : VS3KOMRUE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 12,086 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the display function of the rearview camera might be impaired. FMVSS 1 : NR Part 573 Safety Recall Report 22V-281 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. a rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up which might impair rear visibility which could increase the risk of a crash. Description of the Cause : Due to a deviation in the development process of the supplier, the software for the rearview camera might not meet current product specifications. Identification of Any Warning that can Occur : Before the issue occurs, the driver would not receive a warning due to the nature of the failure mechanism. When the issue occurs, the driver might notice that the central display would either continue to display the existing screen image or display a black screen with a message indicating the inoperability of the rearview camera to display an image. Involved Components : Component Name 1 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A2139027817 Component Name 2 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A0009022059 Supplier Identification : Component Manufacturer Name : Magna Electronics Europe GmbH & Co OHG Address : Kurfürst-Eppstein-Ring 9 Sailauf Foreign States 63877 Country : Germany Part 573 Safety Recall Report 22V-281 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020. For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing. While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition. Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software. In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance. On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall. During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner dealer will update the software for the rearview camera to current product specifications. “Pursuant to 49 C.F.R. § 577.11, MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.” How Remedy Component Differs from Recalled Component : Updated rearview camera software according to current product specifications. Part 573 Safety Recall Report 22V-281 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Remedy Part: Software Rearview Camera – A0009020660 Identify How/When Recall Condition was Corrected in Production : A change in the software of the supplier ensures that this issue can no longer occur in vehicle production from June 1, 2020 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in June 2022. Copies of communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 06, 2022 – JUN 06, 2022 Planned Owner Notification Date : JUN 13, 2022 – JUN 13, 2022 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-281 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : APR 27, 2022 NHTSA Recall No. : 22V-281 Manufacturer Recall No. : VS3KOMRUE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 12,086 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the display function of the rearview camera might be impaired. FMVSS 1 : NR Part 573 Safety Recall Report 22V-281 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. a rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up which might impair rear visibility which could increase the risk of a crash. Description of the Cause : Due to a deviation in the development process of the supplier, the software for the rearview camera might not meet current product specifications. Identification of Any Warning that can Occur : Before the issue occurs, the driver would not receive a warning due to the nature of the failure mechanism. When the issue occurs, the driver might notice that the central display would either continue to display the existing screen image or display a black screen with a message indicating the inoperability of the rearview camera to display an image. Involved Components : Component Name 1 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A2139027817 Component Name 2 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A0009022059 Supplier Identification : Component Manufacturer Name : Magna Electronics Europe GmbH & Co OHG Address : Kolumbusstr. 1 Sindelfingen Foreign States 71063 Country : Germany Part 573 Safety Recall Report 22V-281 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020. For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing. While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition. Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software. In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance. On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall. During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner dealer will update the software for the rearview camera to current product specifications. “Pursuant to 49 C.F.R. § 577.11, MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.” How Remedy Component Differs from Recalled Component : Updated rearview camera software according to current product specifications. Part 573 Safety Recall Report 22V-281 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Remedy Part: Software Rearview Camera – A0009020660 Identify How/When Recall Condition was Corrected in Production : A change in the software of the supplier ensures that this issue can no longer occur in vehicle production from June 1, 2020 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in June 2022. Copies of communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 06, 2022 – JUN 06, 2022 Planned Owner Notification Date : JUN 13, 2022 – JUN 13, 2022 * NR – Not Reported
SEOCONTENT-END