Defective Memory Chip May Freeze Rearview Image – 2015-2018 Mercedes-Benz Metris

February 22, 2022 NHTSA CAMPAIGN NUMBER: 22V099000

Defective Memory Chip May Freeze Rearview Image

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V099

Manufacturer Daimler Vans USA, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 17,093

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

 

Remedy

As an interim repair, dealers will update the rearview camera software, free of charge. Interim owner notification letters informing owners of the safety risk and interim repair are expected to be mailed March 21, 2022. Once remedy parts become available, dealers will replace the rearview camera, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2RU54KAM.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Vans Recalls


TO:  Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model 447 (Metris)
Model Years 2016-2018
Replace Rearview Camera
DATE:  March, 2022

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 


Campaign No. : Campaign Desc. : Replace Rearview Camera
2022030002p   PDGRU54KAM
This is to notify you of an initial Recall Campaign to replace the rearview camera on approximately 17,045 MY16-18 MercedesBenz Metris vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Mercedes-Benz VS20 Metris vehicles (platform 447), a hardware defect in a memory chip within the rear view camera may cause the camera image in the rear view display to freeze. In this case, the rear view display might not show an accurate and reliable view to the driver of the areas behind the vehicle. As a result, the driver might not be able to see certain objects behind the vehicle, which could increase the risk of a crash while backing up.
What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Metris dealer will replace the rear view camera on the affected vehicles. As an intermediate solution an authorized Mercedes-Benz Metris dealer will conduct a Software Update on the affected vehicles to significantly lower the probability of failure occurrence. In case of failure occurrence, the software update would also lead to a black screen instead of a frozen image to further mitigate the safety risk until sufficient numbers of replacement parts are available.
Parts Neither the software for the intermediate solution, nor replacement rearview cameras  are available yet.
Vehicles Affected
Vehicle Model Year(s) Model Year 2016-2018
Vehicle Model Metris VS20, Platform 447
Vehicle Populations
Total Recall 17,045
Dealer Inventory 0
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

 

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Metris vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline An owner notification letter to be mailed in April, 2022.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
 

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 


 

In April 2020, MBAG started to receive customer complaints alleging frozen images on the rear view camera display.

 

MBAG commenced an investigation to evaluate the complaints and to determine whether they could be related.

 

MBAG sought out and retrieved available parts that workshops had removed from vehicles that reported the rearview camera screen freezing, and provided those to the component supplier for further analysis.

 

In parallel, MBAG tested other vehicles of the same model, trying to produce the reported failure for examination and analysis.

 

For several months, the engineering team was unable to produce the reported failure. In October 2020, following extensive testing on the test stand and the plant premises, MBAG was able to observe the failure in a vehicle for the first time. However, it remained unclear what triggered the frozen screen, and the engineering team was unable to intentionally produce the phenomenon.  Based on MBAG’s testing and field reports, the occurrence of a frozen screen   appears to be both random and rare. This supported MBAG’s determination that the probability of the occurrence was very low.

 

During the same period, the supplier conducted its own analysis. It was able to generate and observe the failure for the first time in January 2021.

 

Further analyses by MBAG and the supplier in the following months determined that frozen images were likely caused by a defect in a camera memory chip.  A faulty signal from the chip could cause the processor to crash, resulting in a frozen screen, however at this point it was still unclear how and when this failure would occur.

 

This determination allowed MBAG investigators to recreate the failure more frequently, in order to determine what factors and conditions might lead to the failure in vehicles in the field.

 

After additional testing conducted by the supplier and MBAG, the supplier determined that two failure paths could potentially lead to a frozen image. In approximately 80 % of cases, the failure occurs during the camera calibration process during vehicle operation (background operation of rearview camera during forward travel at the rate of 3 to 19 mph). In the remaining 20 % of cases, the failure occurs, when the camera is switched on while the vehicle remains stationary or speed is below 3 mph.

 

In the course of that additional testing and analysis, MBAG further determined that the probability of screen freeze is higher in colder outdoor temperatures.

 

In parallel over the course of several months during 2021, MBAG and the supplier worked to design, develop, and test potential solutions. After extensive additional testing and analysis, a specific software update solution was developed and successfully tested.

 

In case of the failure path involving online calibration (80% of failure cases), the software would prevent the failure from occurring and the camera would work as intended. In case of the other failure path that occurs when the vehicle is stationary (remaining 20 % of failure cases), the software would automatically switch off the camera if the failure is detected, preventing a frozen image.

 

On February 16, 2022, MBAG determined that it could not rule out a safety risk associated with rear view camera screens installed in certain VS20 Platform 447 Metris vehicles.

 

Accordingly, MBAG will initiate a recall for all affected VS20 Metris vehicles.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
MERCEDES-BENZ METRIS 2015-2018

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-22V099-2312.PDF 213.877KB

RCLRPT-22V099-2312

 


Chronology

RMISC-22V099-5853.pdf 47.908KB

RMISC-22V099-5853

 


Recall Acknowledgement

RCAK-22V099-1447.pdf 733.471KB

RCAK-22V099-1447

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V099-0991.pdf 638.516KB

RCMN-22V099-0991

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V099&docType=RCL

 


 

J2534 Pass-Thru

Defective Memory Chip May Freeze Rearview Image - 2015-2018 Mercedes-Benz Metris » small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Defective Memory Chip May Freeze Rearview Image - 2015-2018 Mercedes-Benz Metris » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Defective Memory Chip May Freeze Rearview Image - 2015-2018 Mercedes-Benz Metris » small light CarDAQ-Plus 2
Defective Memory Chip May Freeze Rearview Image - 2015-2018 Mercedes-Benz Metris » small light VSI J2534 ECU Reprogrammer
Defective Memory Chip May Freeze Rearview Image - 2015-2018 Mercedes-Benz Metris » small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 


 

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Last update on 2022-11-27 / Affiliate links / Images from Amazon Product Advertising API

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