Check Front Passenger-Side Airbag Module – 2011-2016 Mercedes-Benz C-Class & E-Class

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August 13, 2021 NHTSA CAMPAIGN NUMBER: 21V638000

Incorrect Front Passenger Air Bag Installed

An incorrect air bag may not function properly in a crash, increasing the risk of injury.


NHTSA Campaign Number: 21V638

Manufacturer Mercedes-Benz USA, LLC

Components AIR BAGS

Potential Number of Units Affected 205



Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.



Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Mercedes-Benz has a Recall


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check Front Passenger-side Airbag Module
MY11-16 C-Class and E-Class Coupe/Convertible
(204, 207 platform)
DATE:  August 20, 2021




Please see the attached documents related to the campaign listed above.


Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.



Gregory Gunther

Department Manager, Vehicle Compliance & Analysis


Recall Campaign Launch Notification August 20, 2021
Campaign No. :  NHTSA ID Campaign Desc. : Check Front Passenger-side Airbag


2021080016 21V638 21P9193113
This is to notify you of the Recall Campaign Launch to check the front passenger-side airbag module on 205 Model Year (“MY”) 2011-2016 CClass and E-Class Coupe/Convertible  (204, 207 platform) vehicles.  The recall campaign will be visible on the website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021.
Issue Mercedes-Benz AG (“MBAG”),   the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2011 – 2016 C-Class (204 platform) and E-Class Coupe/Convertible (207 platform) vehicles, a passenger-side airbag module may have been installed during a prior repair that is not approved for the model.  In this case, the occupant restraint function of the front passenger airbag might not meet specifications. Thus, in the event of a crash with a front passenger airbag deployment, the risk of injury for the occupant might be increased.
What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will check the front passenger-side airbag module on the affected vehicles and replace it if necessary.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2011 -2016
Vehicle Model C-Class, E-Class Coupe/Convertible
Vehicle Populations
Total Recall Population 205
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY11-16 C-Class and E-Class Coupe/Convertible vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.


Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)


Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY11-16 C-Class and E-Class Coupe/Convertible vehicles covered by this notification until the vehicle has been repaired.


Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on September 3, 2021.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.


Campaign No. 2021080016, August 2021


SUBJECT: Model C204 and C/A207
Model Years 2011-2016
Variant of Front Passenger Airbag


Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2011 – 2016 C-Class (204 platform) and E-Class Coupe/Convertible (207 platform) vehicles a passenger airbag may have been installed that is not approved for the model during a prior repair.


Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.


Approximately 205 vehicles are involved.


Order No. P-RC-2021080016



There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment.


Note: View the passenger-side airbag replacement videos prior to performing this procedure:

  • Location: The Learning Link.
  • Course Code:
  • X0070E-US.MTA (AKUBIS®: Passenger’s Airbag Replacement)
  • Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure.


  1. Load the Mercedes-Benz PartScan App. on Apple® iPhone® or Android® smart phone.



  • For Apple® iPhone® Users: The MB PartScan App is designed for generations of iPhone 5s and newer. However, for optimal experience and performance, we advise that an iPhone 6 and newer be used for scanning with the MB PartScan App.
  • Download app from Apple® store for iPhone® or Google® play for Android® (same as any other app download) then scan the QR code below to continue download (follow onscreen instructions).
  • To install and transmit the data a WiFi connection is required.
  • After downloading the App, a one-time security authentication is required by means of encrypted QR code. Verification can be performed by scanning the QR code below, before using the application.
  • Ensure that only authorized personnel access to the QR Code the workshop receives.
  • The following e-mail address is provided in the event UHD App support is required for the Mercedes-Benz PartScan App process:


  • The PartScan App must be utilized properly for every Takata airbag recall repair.
  • If the VIN is missing, illegible or incomplete, it must be entered manually
  • The airbag barcode scan may only be skipped if the barcode is missing, illegible or incomplete.
  • Never scan a “dummy” barcode to skip the entry fields – See Example below
    • When only the passenger airbag replacement is required scan and only press the passenger airbag “scan old component”.
  • Always make sure the proper airbag is scanned in the respective entry field in the App (driver airbag for driver-side, passenger airbag for passenger-side)
  • Part Scan Examples: Driver-side airbag only and Passenger-side airbag only scans


Before beginning work, there must be no SRS fault message present in the instrument cluster!


If an SRS fault message is present before beginning work, it must be rectified. The fault rectification must not be invoiced together with the recall!


Work Procedure C204, C/A207 – Replace Passenger Airbag


  1. Disconnect ground line from the on-board electrical system battery.


  1. Remove right A-pillar trim (A, figure 2).


  1. Remove glove box housing

For basic data of model 204, see AR68.10-P-1200CW

For basic data of model 207, see AR68.10-P-1400EC

Release inner retaining ring (figure 3) at the AUX connection towards the inside. The connection can then be removed from the glove box housing.

Pull iPod cable with rubber grommet out of glove box housing until the connector plug makes contact with the housing. Do not pull cable out of rubber grommet because it is bonded to the rubber grommet and will otherwise be damaged!

Pull out the iPod cable as far as possible and set down glove box housing on the windshield with exterior iPod cable connected (figure 4).


  1. Remove air duct (B, figure 5) above the glove compartment.


  1. Unclip and remove cover (C, figure 6) at the instrument panel on top.

With a sound system, also remove speaker under the cover.


  1. Remove center console (AR68.20-P-2000CW).


  1. Remove automatic climate control and operating unit.

For basic data of model C204, see AR83.40-P-6350CW

For basic data of model 207, see AR83.25-P1124EC

On vehicles beginning with facelift 03/11, the center air vent with trim element and radio must be removed in order to remove the automatic climate control operating unit.


  1. Remove trim (D, figure 8) around the instrument cluster.

For basic data of model C204, see AR54.30-P-6015CW.

For basic data of model 207, see AR54.30-P-6015EZ.


  1. Remove the two bottom threaded connections (E, figure 9) of the instrument cluster.

These screws are simultaneously fasteners for the instrument panel.

The upper two screws do not need to be removed.


  1. Remove four screws (F, figure 10) for fastening the instrument panel


  1. Disconnect electrical contacts (G, figure 11) at the front passenger airbag.


  1. Remove lock nuts (H, figure 12) for the front the passenger airbag.

Lock nuts should only be replaced if they are damaged. For more info see:  AH00.00-N-0001-01A / Modification notes 27.10.2016


  1. Slightly raise instrument panel at the front passenger side and remove the front passenger airbag in a downwards direction. Take special care not to crack the dashboard material.



  1. The PartScan App must be utilized properly for every Takata airbag recall repair.

Use the “Scan VIN” button (figure 13) to scan the vehicle identification number either by the  barcode or the text field.

After scanning, compare the vehicle identification number that has been read in the app and correct any scanning errors manually.

All required data can also be read off and entered manually.


  1. Since no driver airbag is replaced under this campaign, skip the driver airbag “Scan old/new component” barcode scan by leaving the field blank.

DO NOT scan a “dummy” driver airbag bar code! 


  1. Scan barcodes of the removed passenger airbag using the button “Scan old component” (figure 13).

Ensure that the lower barcode (J, figure 14) is scanned.

This step can be omitted only if bar code is incomplete, illegible, or missing.

All required data can also be read off and entered manually.


  1. Scan the barcodes of the new passenger airbag using the button “Scan new component” (figure 13).

Ensure that the lower barcode (J, figure 14) is scanned.

All required data can also be read off and entered manually.


  1. Create a scan ID via the “Send” button (figure 15).

The generated scan ID (figure 16) must be recorded in writing in the workshop order and then stored in a tamper-proof manner.


For order invoicing, it is mandatory to enter the “ID” in the comment field of the EVA / VEGA application.


ID: _ _ _ _ _ _


  1. Carefully insert the new front passenger airbag from below and fasten to the instrument panel with 4 nuts.

Contrary to the work instructions in WIS, it is not necessary to check the supplemental  restraint system with XENTRY/DAS following front passenger airbag replacement. Step 21 completes this check.

Nut of front passenger airbag at instrument panel 5 Nm.


  1. Place instrument panel back into position and install the air ducts (K, figure 17)

The air ducts are pulled out when the instrument panel is raised.


  1. Assemble in reverse order.


  1. Connect ground line to on-board electrical system battery.


  1. Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 18 or 19) correctly switches off after a few seconds.

The SRS check is thus completely ensured after airbag replacement.



  • Requested parts must be returned in accordance with the warranty parts return requirements section found in the policy and procedures manual.
  • Use the attached hazmat shipping document as a guide for shipping airbags.


Special Tools

126 589 00 10 00

Screwdriver bit


203 589 04 33 00

Removal lever


000 589 52 98 00

Electro Static Discharge (ESD) kit (or locally sourced equivalent)


Note (regarding WIS documents referenced in this Procedure):

Replacement of parts not listed in the parts table of this Procedure are not claimable under this campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting under warranty.


Primary Parts Information 

Qty. Part Name Part Number
As required Front passenger airbag Type C204 and C/A207 A 207 860 03 00 05


  • Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
  • The following allowable labor operation should be used when submitting a warranty claim for this repair:


Warranty Information 

Operation: Replace front passenger airbag (02-0696) 

Damage Code Operation Number Labor Time (hrs.)
         91 931 13 02-0696 (C204) 1.4
02-0696 (C/A207) 1.4

(Includes:  Disconnecting and connecting ground cable of on-board electrical system battery).



Operation Number labor times are subject to change.


18 Affected Products


MERCEDES BENZ C250 2012-2015
MERCEDES BENZ E400 2015-2016
MERCEDES-BENZ C350 2012-2015
MERCEDES-BENZ E350 2011-2014


9 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V638-9329.pdf 176.636KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V638-7622.PDF 211.242KB

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Recall Acknowledgement

RCAK-21V638-3891.pdf 645.563KB

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Defect Notice 573 Report

RCLRPT-21V638-3253.PDF 216.105KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-21V638-1777.PDF 216.097KB

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Recall 573 Report – AMENDMENT 2

RCLRPT-21V638-1653.PDF 216.069KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Check Front Passenger-side Airbag Module MY11-16 C-Class and E-Class Coupe/Convertible (204, 207 platform)

RCMN-21V638-8268.pdf 1796.4KB

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Remedy Instructions and TSB

RCRIT-21V638-8526.pdf 1689.228KB

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Recall Quarterly Report #3, 2022-1

RCLQRT-21V638-3406.PDF 211.325KB

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  • 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 OBD2 scanner diagnostic tool also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
  • 🚙【A/T TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the A/T transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. This transmission scanner provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
  • 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 obd2 scanner with abs and srs is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
SaleBestseller No. 8
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!🎁Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
SaleBestseller No. 9
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
Bestseller No. 10
OBD2 Scanner TOPDON AD500 Oil/SAS/Throttle/TPMS/BMS/EPB Reset Engine/ABS/SRS/Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update
  • [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
  • [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
  • [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
  • [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
  • [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.

Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API

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