Update Airbag Control Unit Parameters – 2020 Mercedes-Benz GLB-Class

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August 13, 2021 NHTSA CAMPAIGN NUMBER: 21V639000

Air Bag Control Unit Software Malfunction

Air bags and seat belts that do not function properly can increase the risk of injury in a crash.

 

NHTSA Campaign Number: 21V639

Manufacturer Mercedes-BenzeBay USA, LLC

Components AIR BAGS

Potential Number of Units Affected 66

 

Summary

Mercedes-BenzeBay USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. In the event of a crash, the air bag control unit software may not activate the front seat belts and front passenger air bag properly.

 

Remedy

Dealers will update the air bag control unit software, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Update Airbag Control Unit Parameters
MY20 GLB-Class (247 platform)
DATE: 8/20/2021

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :  NHTSA ID Campaign Desc. :        Update Airbag Control Unit Parameters
TBA 21V639 21P2197420
This is to notify you of a new Recall Campaign to update the airbag control unit parameters on 66 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 20, 2021.
Background
Issue Mercedes-BenzeBay AG (“MBAG”),  the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the airbag control unit software might not meet current production specifications. In this case, the activation timing of the seat belt force limiters (driver and front passenger seats) and the front passenger airbag might deviate from their specifications. Thus, in the event of a frontal collision with activation of the restraint systems, the risk of injury for the occupants might increase.
What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-BenzeBay dealer will update the airbag control unit parameters.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLB-Class
Vehicle Populations
Total Recall Population 66
Total Vehicles in Dealer Inventory 1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Update Airbag Control Unit Parameters
MY20 GLB-Class (247 platform)
DATE:  September 3rd, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification September 3, 2021
Campaign No. :  NHTSA ID Campaign Desc. : Update Airbag Control Unit Parameters
2021080019 21V639 21P5499007
This is to notify you of a new Recall Campaign to update the airbag control unit parameters on 66 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on September 3, 2021.
Background
Issue Mercedes-BenzeBay AG (“MBAG”),  the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the airbag control unit software might not meet current production specifications. In this case, the activation timing of the seat belt force limiters (driver and front passenger seats) and the front passenger airbag might deviate from their specifications. Thus, in the event of a frontal collision with activation of the restraint systems, the risk of injury for the occupants might increase.
What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-BenzeBay dealer will update the airbag control unit parameters.
Parts The remedy is available and can be performed.   Please note that the estimated replacement rate is 100%.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLB-Class
Vehicle Populations
Total Recall Population 66
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry.  Once the repair is complete, the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on September 17th, 2021
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2021080019, September 2021

 

TO:ALL MERCEDES-BENZeBay CENTERS
SUBJECT:Model GLB-Class vehicles (247 platform)
Model year 2020
Update Airbag Control Unit Parameters

 

Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles, the airbag control unit software might not meet current production specifications. In this case, the activation timing of the seat belt force limiters (driver and front passenger seats) and the front passenger airbag might deviate from their specifications. Thus, in the event of a frontal collision with activation of the restraint systems, the risk of injury for the occupants might increase. An authorized Mercedes-BenzeBay dealer will update the airbag control unit parameters.

 

Prior to performing this Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 66 vehicles are affected.

 

Order No. P-RC-2021080019

 


Updating the airbag control unit parameters

Model 247

 

  • Ensure that you are using XENTRY Diagnosis version BD/DVD (06/2021) or higher.
  • Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a charger to ensure a sufficient power supply to the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

 

If two or more software updates or SCN codings are performed during one workshop  visit, operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order.

 

Work procedure

 

  1. Connect XENTRY Diagnosis.

 

  1. Update the N2/10 Supplemental Restraint System (SRS) control unit software.

To do this, select menu item “Quick test view ⇒ N2/10 Supplemental Restraint System (SRS) ⇒ Adaptations ⇒ Configuration ⇒ Manual Settings ⇒ Check control unit software ⇒ Action 4830 2019 0132”.  Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 

The following allowable labor operation should be used when submitting a warranty claim for this repair:

 

Warranty Information

Operation:

(02-9334) Update Supplemental Restraint System (SRS) control unit software (with XENTRY Diagnosis connected)

(02-4762)* Connect/disconnect diagnosis system  (XENTRY Diagnosis)

(02-5058)* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected)

Damage Code Operation Number Labor Time (hrs.)
54 990 07                            02-93340.1
02-4762*0.1
02-5058*0.1

* Operation item may only be invoiced once for each workshop order!

 

Note

Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

 

P-RC-2021080019

 



1 Affected Product

Vehicle

MAKEMODELYEAR
MERCEDES-BENZeBayGLB2502020

 


10 Associated Documents

Remedy Instructions and TSB

RCRIT-21V639-7124.pdf 352.626KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V639-2231.PDF 211.241KB

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Recall Acknowledgement

RCAK-21V639-6604.pdf 645.533KB

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Defect Notice 573 Report

RCLRPT-21V639-5814.PDF 214.257KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-21V639-6781.PDF 214.259KB

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Recall 573 Report – AMENDMENT 2

RCLRPT-21V639-3814.PDF 214.26KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Update Airbag Control Unit Parameters MY20 GLB-Class (247 platform)

RCMN-21V639-2500.pdf 287.885KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update Airbag Control Unit Parameters MY20 GLB-Class (247 platform)

RCMN-21V639-6065.pdf 518.528KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V639-2374.pdf 1634.194KB

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Recall Quarterly Report #3, 2022-1

RCLQRT-21V639-3638.PDF 211.324KB

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Latest Recalls Documents

 


 

Mercedes-BenzeBay Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-BenzeBay J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-BenzeBay vehicles is available for purchase from Mercedes-BenzeBay USA.

In order to use the J2534 complaint software for Mercedes-BenzeBay vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-BenzeBay USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-BenzeBay vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-BenzeBay vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-BenzeBay vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light CarDAQ-Plus 3
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light Autel (AULMF2534) MaxiFlash Pro
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light RAP2 OEM J2534 Remote Reprogramming Tool
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Update Airbag Control Unit Parameters - 2020 Mercedes-Benz GLB-Class | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2025-03-18 / Affiliate links / Images from Amazon Product Advertising API


 

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