Rework Towing Eye - 2020 Mercedes-Benz GLB-Class

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign 2020120009 Launch Notification Rework Towing Eye MY20 247 (GLB-Class)	Date: March 5, 2021

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Campaign No. :	Campaign Desc. :	Rework Towing Eye
2020120009	20P5890103
This is to notify you of a Service Campaign launch to rework the towing eye storage compartment and to install a new towing eye on 558 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on March 5, 2021.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 GLBClass (247 platform) vehicles, the towing eye storage compartment does not meet specification, and the towing eye may be missing.
What We’re Doing	MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will rework the towing eye storage compartment on the affected vehicles by shortening the retaining rib and install a new towing eye.
Parts	Parts are available and can be ordered as necessary.
Vehicle Model Year(s)	2020
Vehicle Model	GLB-Class
Vehicle Populations
Total Campaign Population	558
Next Steps/Notes
AOMS/SOMS	AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2020120009, March 2021

TO:	MERCEDES-BENZ CENTERS
SUBJECT:	Model GLB-Class (247 platform) Model Year 2020 Rework Towing Eye

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 GLB-Class (247 platform) vehicles, the towing eye storage compartment does not meet specification, and the towing eye may be missing. An authorized Mercedes-Benz dealer will rework the towing eye storage compartment on the affected vehicles by shortening the retaining rib and install a new towing eye.

Prior to performing this Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 558 vehicle is affected.

Order No. P-SC-2020120009

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Work procedure

Locate towing eye storage under the cargo compartment floor. (Figure 1)

Figure 1

Shorten retaining rib (A, figure 2) in the stowage compartment of the towing eye, as shown in red, by 3 mm.

Place new towing eye (B, figure 3) into stowage compartment.

Figure 2

Figure 3

Primary Parts Information

Qty.	Part Name	Part Number
1	Towing eye	A 222 315 00 00

Warranty Information

Operation: Rework for stowage compartment of towing eye, replace towing eye (02-1871)

Damage Code	Operation Number	Labor Time (hrs.)
58 901 03 7	02-1871	0.1

Note

Operation Number labor times are subject to change.

P-SC-2020120009

Rework Towing Eye
Model GLB-Class (247 platform)
Model Year 2020

https://www.startekinfo.com/service/download-document/outside/225137/

https://static.oemdtc.com/Recall/P-SC-2020120009.pdf

⬇ Download PDF (280.45 KB)

Bestseller No. 1

AAAWZDWD 2213150061 for Benz Tow Hook Compatible with Mercedes Benz C CL CLS E S SL ML GK GLE GLK GLS Tow Hook Tow Eye

[Vehicle Fitment]: Compatible with Mercedes Benz C CL CLS E S SL ML GK GLE GLK GLS Tow Hook
[Reference Part Number(OE)]: 2213150061
[Specification]: 1 x For Benz Tow Hook
[Easy installation]：Just screw on and apply simple and quick to install, allowing for safe car towing without damaging the front bumper
[Service]: Tow Hook Due to the differences in different years and models, please confirm your original size before purchase to avoid purchasing error

Bestseller No. 2

AAAWZDWD for Benz Tow Hook Compatible with Mercedes Benz A B C E S-Class W169 W203 W210 W211 W220 W245 C209 A209 R170 R171 R230 Towing Eye Hook#A2206280135 2206280135

[Compatible with Benz Tow hook]:For A-class W169(2004-2012),For B-class W245(2005-2011),For C-class W203 sport coupe(2001-2008),For C-class W203(2000-2007),For CLK C209/A209(2002-2010),For CLS W219(2004-2011),For E-class W210(1995-2002),For E-class W211(2002-2009),For S-class W220(1998.10-2005.8),For SL R230(2001-2011.12),For SLK R170(1996-2004),For SLK R171(2004.11-2011.3),For Vaneo (2002-2005),For CL C215(1999-2006),For CLC (2008.5-2011)
[Reference Part Number(OE)]: A2206280135 2206280135
[Specification]: 1 x Tow Hook
[Easy installation]：Just screw on and apply, simple and quick to install, making towing the car safely without damaging the front bumper
[Service]: Tow Hook Due to the differences in different years and models, please confirm your original size before purchase to avoid purchasing error

Bestseller No. 3

ANODZU Trailer Hook Tow Hook Tool Fit for Mercedes-Benz Sprinter 2500 3500 R320 R550 ML350 ML450 GL550, MINI F55 F56 F57 R60 R61, BMW 528i 530i 535i 540i 550i Replace 2406280035

Fitment 1: Towing eye hook fit for MINI R60 R61 F54 F55 F56 F57, fit for Mercedes-Benz Sprinter 2500 3500 R320 R350 R550 ML350 ML450 ML63 ML500 ML550 GL550 GL450 GL350 GL320
Fitment 2: Emergency tow hook fit for BMW 528i 530e 530i 530i 535i 540i 550i 640i M5 M550i X1 etc., for more specific compatible models and years, please see the details page below
Replacement Part Number: Towing eye hook replacement part number 2406280035、72157184971、72157955893、2E0012475、2399 - DH2E
Function: When a vehicle breaks down or needs to be moved, tow hook tool can connect the vehicle to the trailer equipment, restore the vehicle's towing function, and ensure the towing process is safe and stable
Material: Tow hook tow eye is made of high-quality metal materials, which can ensure reliable operation even under frequent use, not easy to wear and break, and the surface is painted and not easy to rust

Bestseller No. 4

BINB ROAD Tow Hook Tow Eye Compatible with Mercedes Benz E S SL Class W210 W211 W220 R230 (Replaces 2206280135)

【Reference OE Number】2206280135 (For reference only)
【Fitment】BINB ROAD Towing Hook Compatible with Mercedes-Benz E S SL class,please refer to the detailed description for specific adaptability
Easy to Install :Front bumper tow hook eye covers are typically easy to install and can be replaced quickly if necessary
【Protects Against Damage】 Protect against damage from road debris or accidental impact, preventing costly repairs
【High Quality Material】 Made of high quality material, Durable, in line with the original manufacture, please compare the pictures carefully, and whether the OEM number is suitable for your car

Bestseller No. 5

1 Set Red Track Racing Style Aluminum Bumper Tow Hook For Mercedes-Benz C E S M CLA GLA GLK SLK X204

Anodized sporty Red color Aluminum tow hook set, comes with a tow hook adapter with a tow hook ring
Made with high quality T6061 billet aluminum
Direct screw on application, No modification required
Compatible with 2008-2014 Mercedes C-Class (W204), 2013-2016 CLA-Class C117, 2010-up E-Class, 2007-2013 S-Class, 2009-2012 X204 GLK-Class, 2012-up W166 ML-Class, 2014-2016 GLA-Class X156, 2012-up R231 SL-Class, 2011-up R172 SLK-Class
It will give your car an awesome sporty look in minutes.Note:Tow Hook is only designed for decorative purposes and is not recommended for actual towing use!!!