Replace Steering Control Unit Wiring Harness Insulation – 2020 Mercedes-Benz GLC-Class

October 23, 2020 NHTSA CAMPAIGN NUMBER: 20V651000

Damaged Power Steering Control Unit Wiring Harness

A loss of power steering assist can increase the risk of a crash. Additionally, If the wiring harness short-circuits, there is an increased risk of a fire.

NHTSA Campaign Number: 20V651

Manufacturer Mercedes-Benz USA, LLC.

Components STEERING

Potential Number of Units Affected 2,535

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLC300, GLC350e, GLC43 AMG, and GLC63 AMG vehicles. The power steering control unit wiring harness may have been damaged during the production process, possibly resulting in a loss of power steering assist or an electrical short-circuit.

Remedy

MBUSA will notify owners, and dealers will inspect the wiring harness, and replace it if necessary, free of charge. The recall is expected to begin December 22, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mercedes-Benz has a Recall

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Mercedes-Benz AG Company

Campaign No. 2020110012, December 2020

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC-Class (253 platform) vehicles, the power steering control unit wiring harness might have been damaged during the production process. A damaged wiring harness could lead to moisture ingress into the wiring harness and/or the power steering control unit, resulting in a loss of the power steering assist, which could increase the risk of a crash. In addition, a damaged wiring harness could result in a short circuit, which could increase the risk of a fire. An authorized Mercedes-Benz dealer will check the steering control unit wiring harness on the affected vehicles and replace it, if necessary.

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 2533 vehicles are involved.

Order No. P-RC-2020110012

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Check/test procedure

1. Switch off ignition and store vehicle key at least 2 meters away from vehicle.

2. Remove lower engine compartment lining.

For basic data for model 253, see AR61.20-P-1105LW;

3. Release and remove both connectors at steering control unit (figure 1).

4. Check connector of red power supply cable and brown ground cable for moisture.
   • In the case of moisture, make detailed photos, create the steering (N68) control unit log and clarify the further repair procedure via PTSS case.

5. Expose wiring harness up to a length of 300 mm from the connector. This can be achieved by sliding back the protective hose.
   • There are two different cable routings (figure 1).

Figure 1 (Routing in cable duct) – (Routing in protective hose)

In the case of routing in cable duct

1. 1. Release cable duct.
   2. Mark position of cable ties so that these are located at same position during the installation.
   3. Release cable ties (from the connector, the first four) and remove lines from cable duct.
   4. Slide back the protective hose for check purposes.

In the case of routing in the protective hose without cable duct

1. 1. Mark position of cable ties so that these are located at same position during the installation.
   2. Release cable ties (starting from the connector, the first two) and slide back the protective hose.

6. Check the red power supply cable and brown ground cable 300 mm up to 320 mm after the connector for cuts in the insulation (figure 2). Move the red power supply cable and brown ground cable in all directions for check purposes.

The red power supply cable and brown ground cable may not be damaged.

Figure 2 (NOT OK)

The following damage may be present.

1. Brown ground cable damaged: Perform work procedure A.
2. Red power supply cable or both cables damaged: Perform work procedure B.
3. Red power supply cable and brown ground cable not damaged: End measure.

The findings from the check/test procedure must be recorded in writing in the workshop order and then stored in a tamperproof manner.

Work procedure A

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

Replace brown ground line

• If such a damage exists so that the strands of the line can be seen, a quick test with connected steering must be performed.

If the fault code B210F00 is stored in the steering control unit (N68), this can be ignored during the evaluation. This fault code has nothing to do with the current topic.

• This fault code arises if the workshop removes the power connector of the steering and the steering is not yet in sleep mode and/or is in idle state.
• Solely in the case of the following two fault codes P063500 or C159800 in the steering control unit, a PTSS case must be created.

Create steering (N68) control unit log and clarify the further repair procedure via PTSS case.

If neither of the two indicated codes is stored, then only the brown ground line must be replaced.

If the protective covering is damaged but no strands of the line can yet be seen, a quick test is not necessary. The brown ground line must be replaced.

1. Dismount right front wheel.

2. Remove fender liner in front fender (AR88.10-P-1300LW).

3. Disconnect ground line at power connector at new and old wiring harness. The primary lock can be opened by moving the pink lug outwards  (figure 3).

4. Disconnect plug contact (figure 4).

Figure 3 – Figure 4

5. Open all cable ties at new wiring harness and remove both the FlexRay and the power supply line.

6. Unscrew cable lug of old ground line, cut off and wrap in fabric tape (figure 5).

Figure 5

7. Screw new ground line onto ground point, connect into existing power connector and route parallel to existing line.
   • In the case of routing in the protective hose, it must be ensured that the new ground line is also installed with the delivered protective hose.
   • In the case of routing in the cable duct, an identical routing to the previous wiring harness must be ensured.

8. Assemble in reverse order.

Work procedure B

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

Replace red power supply line

• If such a damage exists so that the strands of the line can be seen, a quick test with connected steering must be performed.

If the fault code B210F00 is stored in the steering control unit (N68), this can be ignored during the evaluation. This fault code has nothing to do with the current topic.

• This fault code arises if the workshop removes the power connector of the steering and the steering is not yet in sleep mode and/or is in idle state.
• Solely in the case of the following two fault codes P063500 or C159800 in the steering control unit a PTSS case must be created.

Create steering (N68) control unit log and clarify the further repair procedure via PTSS case.

If neither of the two indicated codes is stored, then only the red power supply line must be replaced.  If the protective covering is damaged but no strands of the line can yet be seen, a quick test is not necessary. The red power supply line must be replaced.

• In the case of damage to the red power supply line, the brown ground line is always also replaced.

1. Dismount right front wheel.

2. Remove fender liner in front fender (AR88.10-P-1300LW).

3. Unscrew ground line of steering (figure 5, see work procedure A)

4. Release all cable ties at cable duct in wheel arch and open cable duct (figure 6).

Figure 6

5. Remove cover over battery and remove filter housing (figure 7).

Figure 7

6. Disconnect the contacts of power supply cable (figure 8).

In vehicles with 12 V on-board electrical system

1. 1. Remove 12 V battery (AR54.10-P-0005LW).
   2. Release prefuse box F32/3, unclip cover and disconnect power supply cable of steering (connection 8) (figure 8).

Figure 8

In vehicles with 48 V on-board electrical system 

1. 1. Remove battery of 48 V on-board electrical system (AR54.10-P-0022LWO).
   2. Release prefuse box F32/3, unclip cover and disconnect power supply cable of steering (connection 8) (figure 8).

For basic data, see AR54.15-P-1330LW.

In the case of hybrid and all-electric vehicles

1. 1. Perform power disable for vehicle (AR47.70-P-1000EQ).
   2. Remove 12 V battery (AR54.10-P-0005LW).
   3. Release prefuse box F32/3 and disconnect the power supply cable of steering (connection 8) (figure 8).  For basic data, see 15-P-1330LW.

7. Cut off power supply cable of steering (connection 8) approx. 100 mm after cable lug.  Sharp edges that could cause potential chafe marks must be removed and insulated.

8. Release engine compartment seal and place to one side, and unclip cable boot (figure 9).

Figure 9 – Figure 10

9. Carefully open right cable boot (figure 10).
   • For this purpose, accordingly remove cable tie and fabric tape.
10. At the new wiring harness, release cable ties at protective hose and remove the FlexRay cable or cut off if necessary.

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

11. Position new wiring harness, starting from ground branch-off line in wheel arch, parallel to the existing wiring harness.
    • In the case of the branch-off line for the ground connection, ensure the correct position and route power supply cable along the existing wiring harness. Ensure a chafe mark-free routing!

12. Connect new line to prefuse box and tighten with 8 Nm. Fully wrap line by means of fabric tape, parallel to the existing wiring harness, up to the branch-off line of the ground cable in the existing wiring harness (figure 11). Ensure a chafe mark-free routing!

Figure 11

13. Close cable boot using fabric tape (figure 11).

14. Unscrew old ground line in wheel arch from ground point and cut off (figure 12).

Figure 12

15. Screw new ground line onto ground point in wheel arch with 10 Nm.

16. Route entire new wiring harness parallel to the previous wiring harness and wrap in fabric tape (figure 13). Attach old and new wiring harness at the marked locations (during removal) with cable ties and clips according to the original condition.

In individual cases, an additional cable duct can be installed. If the new wiring harness does not fit in the cable duct, the old ground cable and old power supply cable must be accordingly removed.

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

Only in case of routing in cable duct

16.1. Slide back protective hose of old wiring harness up to start of cable duct.

16.2. Cut off old ground cable and old power supply cable in front of cable duct (arrow, see figure 13). This is necessary, as the cable duct is too small for two wiring harnesses.

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

Figure 13

Only in case of routing in protective hose without cable duct

16.1. Cut off old power connector (figure 14) and wrap cable ends in fabric tape.

IMPORTANT: The original FlexRay cable installed in the vehicle remains in the vehicle and may in no case be damaged.

Figure 14

17. Connect power connector and FlexRay connector again to steering.

18. Assemble in reverse order.

In the case of hybrid and all-electric vehicles, the HV system must be recommissioned.

Primary Parts Information

* The replacement parts must be determined according to VIN via Xentry Portal Parts process (XPPI). ** 1 packaging unit must be used for 2 vehicles.

Warranty Information 

Operation: Check electrical wiring harness of steering (02-1035)

Includes: Remove/install underfloor paneling

Replace ground line of steering (after check)(02-1036)

Replace power supply of steering (after check)(02-1037)

Includes: Replace ground line of steering

Extra work for: Replace power supply of steering in veh. with 48 V on-board electrical System (02-1038)

Additional operation for hybrid and all-electric vehicles Perform power disconnect/commissioning for high-voltage on-board electrical system (02-2193)

Create TIPS case (02-2186)

ONLY in case of moisture in connector or  fault code P0603500 or C159800 in the steering control unit N68

Perform quick test (02-1853)

ONLY in case of visible damage to line (strands visible)

Extra work for: Remove/install engine compartment lining in vehicle with underbody                        protection (02-9676)

*Cannot be claimed in combination with 02-1037

Note

Operation Number labor times are subject to change.

P-RC-2020110012

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Mercedes-Benz AG Company

A Mercedes-Benz AG Company

Mercedes-Benz Part 573 Submission
Original Submitted to Portal October 23, 2020
Chronology-Only section
Supplement to Original Submission

Chronology of Defect/Noncompliance Determination

In January 2020, MBAG launched initial investigations based on a finding on an internal vehicle that experienced a loss of the electric power steering assist. It was found that this vehicle had a damaged wiring harness which allowed moisture ingress into the wiring harness. The moisture subsequently entered into the steering control unit which resulted in the loss of the electric power steering assist. An analysis was initiated with the supplier. The initial results of the analysis indicated a deviation in the cutting process of the wiring harness at the supplier.

Further investigations were started to understand whether there was a more widespread possibility for damage to other wiring harnesses and if so, the extent of potential damage on the wiring harness and possibility of moisture ingress. During this process, the production plant reported additional vehicles that were found to have experienced a loss of electric power assist. MBAG reviewed its warranty claims and other field data and did not find any reports that were potentially related to this issue.

These findings indicated that if a vehicle were to have a damaged wiring harness, the part would have already been installed having prior damage rather than incurred during the production process.

MBAG reviewed its supplier’s production process in detail to understand the point in the process at which the wiring harnesses may have been damaged. The damaged wiring harnesses of vehicles identified at the production plant were reviewed in comparison to the supplier’s processes.

As a result, the root cause could be limited to a production deviation caused by incorrect parameters set in the process of cutting the wiring harnesses at the supplier. A correction of the process was immediately implemented at the supplier in February 2020.

Starting in February 2020, MBAG also analyzed the potential for vehicles in the field to have departed the production plant with a potentially affected wiring harness. In parallel, the range of potentially affected vehicles in the field was determined up to July 2020 based on logistics documents and supplier information.

Furthermore, a detailed analysis of the potential consequences of the damaged wiring harness was started. Other than the short-term consequences, an estimation of the risk over time for the affected vehicles was performed and compared to experiences and existing test results.

In October 2020, MBAG determined that a potential safety risk cannot be ruled out.

4 Affected Products

Vehicles

6 Associated Documents

Chronology

RMISC-20V651-9967.pdf 66.587KB

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Recall Acknowledgement

RCAK-20V651-4466.pdf 244.846KB

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Recall 573 Report – Amendment 1

RCLRPT-20V651-2444.PDF 215.979KB

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Defect Notice 573 Report

RCLRPT-20V651-9034.PDF 215.978KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Replace Steering Control Unit Wiring Harness Insulation MY20 253 (GLC-Class)

RCMN-20V651-1821.pdf 103.127KB

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Remedy Instructions and TSB

RCRIT-20V651-1128.pdf 528.535KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V651&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Bestseller No. 8

Bosch 3925 ADS 325 Diagnostic Scan Tool

• Full system coverage for Domestic, Asian and European vehicles covering all makes models
• Robust and versatile tool provides complete diagnostics including: Auto ID VINs, read all DTC types from all controllers, view data PIDS, perform bi-directional controls, calibrations, resets, relearns, and more
• On-tool and online repair information: confirmed fixes, maintenance procedures (brake battery TPMS tune-up specs other), component locations, key reprogramming, TSBs, etc
• Ultra-crisp 7" high-resolution display for optimum viewing in all lighting conditions; 5MP camera on the rear of the tablet allows technician to take photos for sharing and inclusion in vehicle scan reports
• Built-in Wi-Fi and Firefox provide full browsing capabilities

$2,748.40

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SaleBestseller No. 9

Autel AutoLink AL319 OBD2 Scanner Automotive Engine Fault Code Reader CAN Scan Tool

• For End User & DIYERS: This error code reader is ‘plug and play’ and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this code reader, and get the information you want
• Turn Off CEL: This car diagnostic tool supports reading DTCs, displaying Live Data, Freeze Frame & I/M Readiness etc to figure out the root cause of the Check Engine Light (CEL) and turning it off to help you detect any potential problems
• Patent Guarantee: AL319 Code Reader features a patented One-Click I/M Readiness Key for quick State Emissions readiness check and drive cycle verification. No batteries are needed as it will get the power directly from the OBDII Data Link Connector in your vehicle
• User-Friendly Design: This check engine code reader equipped with TFT color display which shows DTC definitions more clearly, built-in speaker provide audible indication, LED Indicator etc. 2. 5 feet long cable is long enough without getting in the way
• Extensive Application: Compatible with 7 languages and various post-1996 OBD II protocol vehicles, this OBD2 scanner provides accurate and fast diagnosis for worldwide car owners. 12 months warranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool

$30.58

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Bestseller No. 10

Autel MaxiSys MS906BT Automotive Scan Tool, 2021 Newest Car Diagnostic Scanner with All System Diagnostics & 31 Services, ECU Coding, Active Test, Oil Reset, EPB, SAS, DPF, Upgraded Ver. of MS906

• 【Wireless Connection】Wireless Connection is recommended as the first choice for the communication between the Display Tablet and the VCI device. The working range for BT communication is about 164 feet (about 50 m); this means you can perform vehicle diagnosis freely around the workshop with greater convenience.★★Please contact immoautel @ outlook . com to confirm compatibility★★
• 【31+ SERVICE FUNCTIONS】The Service section is specially designed to provide you with quick access to the vehicle systems for various scheduled service and maintenance performances. Main functions:Oil Reset Service,Tire Pressure Monitor System (TPMS) Service,Electric Parking Brake (EPB) Service,ABS/SRS Services,Steering Angle Sensor (SAS) Service,DPF Regeneration Service.For TPMS Service:▲Can't program sensors.▲
• 【ECU CODING & Bi-directional Control & OE-Level Diagnostics 】MS906BT supports Exceptional OE-Level functionality from comprehensive OBDII diagnostics & services to advanced ECU coding. Bi-Directional Control (Active Test) to request information or command a actuator to perform specific tests, such as turning the fuel pump on and off, cycling the a/c clutch on and off, performing an evaporative emissions leak test, fast troubleshooting your car, not simply by reading codes.
• 【Auto VIN Scan function】Identify CAN vehicles in just one touch, which allows the technician to quickly detect vehicles, scan all the diagnosable ECUs on every vehicle and run diagnostics on the selected system.Exceptional OE-Level functionality from comprehensive OBDII diagnostics & services to advanced ECU coding.
• 【1 Year Update & 1 Year Warranty】This Autel MS906BT is 12 Months Seller Warranty. If there are any questions or issues, please don’t hesitate to contact: immoautel @ outlook . com

$1,269.00

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Last update on 2021-03-07 / Affiliate links / Images from Amazon Product Advertising API