Check Mounting of the Window Airbags – 2020 Mercedes-Benz GLB-Class

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IMPORTANT SAFETY RECALL 2020100010
This notice applies to your vehicle, VIN:
Check Mounting of the Window Airbags
NHTSA Recall #20V628
October, 2020
2020100010
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLB-Class vehicles fail
to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 226, “Ejection Mitigation.” Our records indicate that your vehicle is included
in the affected population of vehicles.
What is the CONCERN? In certain MY 2020 GLB-Class vehicles, the window airbag might not be mounted in the area of the A-pillar
correctly, according to the current production specifications. In the event of a crash where the window airbag
deploys, the window airbag catch strap could disconnect, increasing the risk of injury. While the restraining effect
of the window airbag is not affected, the vehicle might not meet the ejection mitigation requirements of FMVSS
226.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the mounting of the window airbags on the affected vehicles and
correct it, if necessary. This service will be provided free of charge. We are dedicated to always delivering the
best customer experience, and respect for your time is a top priority. While the minimum repair time can be less
than 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
that might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the mounting of the window airbags under Recall
Campaign # 2020100010. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for
your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile
Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred
authorized Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:

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