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October 9, 2020 NHTSA CAMPAIGN NUMBER: 20V628000
Window Air Bag May Not Be Mounted Correctly
In the event of a crash that deploys the window air bag, the catch strap could disconnect and increase the risk of injury.
NHTSA Campaign Number: 20V628
Manufacturer Mercedes-Benz
USA, LLC.
Components AIR BAGS
Potential Number of Units Affected 7
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB 250 vehicles. The window air bag in the A-pillar area may not be mounted correctly, affecting its performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, “Ejection Mitigation.”
Remedy
MBUSA will notify owners, and dealers will check the mounting of the window air bag and correct it as necessary, free of charge. The recall began October 30, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020100010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Mounting of the Window Airbags | |
| TBA | 20V628 | 20P2197292 | ||
| This is to notify you of a new Recall Campaign to check the check mounting of the window airbags in 7 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on October 16, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the window airbag in the area of the A-pillar might not be mounted according to the current production specifications. In the event of a crash where the window airbag activates, the window airbag catch strap could disconnect. While the restraining effect of the window airbag is not affected, the vehicle might not meet the ejection mitigation requirements of FMVSS 226, thereby increasing the risk of injury. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the window airbags on the affected vehicles and rework it, if necessary. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLB-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 1 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available.
Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
|
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Check Mounting of the Window Airbags MY20 247 (GLB-Class) | DATE: October 23, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | October 23, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Mounting of the Window Airbags | |
| 2020100010 | 20V628 | 20P9192151 | ||
| This is to notify you of the Recall Campaign Launch to check the mounting of the window airbags in 7 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 23, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the window airbag in the area of the A-pillar might not be mounted according to the current production specifications. In the event of a crash where the window airbag activates, the window airbag catch strap could disconnect. While the restraining effect of the window airbag is not affected, the vehicle might not meet the ejection mitigation requirements of FMVSS 226. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the window airbags on the affected vehicles and rework it, if necessary. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLB-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on October 30, 2020. Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020100010, October 2020
Revision B 11/20/2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLB-Class vehicles (247 platform) Model Year 2020 Check Mounting Window Airbag |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the window airbag in the area of the A-pillar might not be mounted according to the current production specifications. In the event of a crash where the window airbag activates, the window airbag catch strap could disconnect. While the restraining effect of the window airbag is not affected, the vehicle might not meet the ejection mitigation requirements of FMVSS 226. An authorized Mercedes-Benz dealer will check the mounting of the window airbags on the affected vehicles and rework it, if necessary
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 7 vehicles are involved.
Order No. P-RC-2020100010
Work procedure
- Remove A-pillar trim.
For basic data, see AR68.30-P-4050MFA.
Figure 1
- Press on clip. There should be no movement once pressed indicating that it is secured properly and locked in place (A, Figure 1).
- Grasp fabric of Airbag and pull on it to ensure there is no movement of clip and it is secure.
- Press on clip (A, Figure 1)
The clip (A, Figure 1) must be attached correctly.
- Assemble in reverse order.
Warranty Information
Operation: Check head airbag mount, rework if necessary (02-1633)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 91 921 51 8 | 02-1633 | 0.3 |
Note
Operation Number labor times are subject to change
P-RC-2020100010
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2020100010
This notice applies to your vehicle, VIN:
Check Mounting of the Window Airbags
NHTSA Recall #20V628
October, 2020
2020100010
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLB-Class vehicles fail
to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 226, “Ejection Mitigation.” Our records indicate that your vehicle is included
in the affected population of vehicles.
What is the CONCERN? In certain MY 2020 GLB-Class vehicles, the window airbag might not be mounted in the area of the A-pillar
correctly, according to the current production specifications. In the event of a crash where the window airbag
deploys, the window airbag catch strap could disconnect, increasing the risk of injury. While the restraining effect
of the window airbag is not affected, the vehicle might not meet the ejection mitigation requirements of FMVSS
226.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the mounting of the window airbags on the affected vehicles and
correct it, if necessary. This service will be provided free of charge. We are dedicated to always delivering the
best customer experience, and respect for your time is a top priority. While the minimum repair time can be less
than 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
that might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the mounting of the window airbags under Recall
Campaign # 2020100010. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for
your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile
Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred
authorized Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLB250 | |
12 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V628-2910.PDF 211.324KB
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Recall 573 Report – Amendment 2
RCLRPT-20V628-6698.PDF 214.098KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V628-3419.pdf 202.643KB
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Noncompliance Notice 573 Report
RCLRPT-20V628-2284.PDF 214.113KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Mounting of the Window Airbags
RCMN-20V628-2698.pdf 170.755KB
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Recall Acknowledgement
RCAK-20V628-9266.pdf 244.728KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V628-0319.PDF 211.143KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Mounting of the Window Airbags MY20 247 (GLB-Class)
RCMN-20V628-3365.pdf 303.008KB
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Recall 573 Report – Amendment 1
RCLRPT-20V628-3516.PDF 214.116KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V628-2012.PDF 211.24KB
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Remedy Instructions and TSB
RCRIT-20V628-9505.pdf 175.699KB
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Remedy Instructions and TSB
RCRIT-20V628-8120.pdf 221.953KB
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