Fuel Leaks From Loose Clamps – 2019-2020 Mercedes-Benz Sprinter

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IMPORTANT SAFETY RECALL #2020120005
This notice applies to your vehicle, VIN: 123456
Inspect Fuel Hose and Clamps
NHTSA Recall #20V595
December, 2020
20V595
123456
Dear Freightliner Sprinter Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter vans, has decided that a defect which relates to motor vehicle
safety exists in certain Model Year 2019 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the affected
population of vehicles.
On certain Sprinter vehicles, the clamps that connect the fuel hose to the fuel line nozzles may not have
been properly secured. If the connections are loose or if they loosen over time, fuel could potentially leak.
In a worst-case scenario, the fuel hose could completely detach at its connections. Should fuel leak from
the loose connection(s), it is possible that fuel could leak onto the cold side of the engine and either
evaporate or leak onto the road surface, which could pose a safety hazard to roadway users.
An authorized Freightliner dealer will check the fuel hose and its clamp connections and tighten or replace
the components as needed. This service will be provided free of charge. While the minimum repair
time is approximately 45 minutes, your dealer can provide you with a better estimate of the overall time
for this service visit. As a matter of normal service process, an authorized Freightliner dealer will also
check for other repair measures which might be applicable to your vehicle and this may increase the
required working time. You will not be charged for other service or repairs unless so requested.
Schedule an appointment immediately at your preferred authorized Freightliner Sprinter Dealer. See
www.freightlinersprinterusa.com/freightliner/owners-resources/recall for the Dealer Locator. Please mention you are
scheduling an appointment to inspect fuel hose and clamps under Recall Campaign # 2020120005. You may be asked for your
17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have
had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to
the lessee within 10 business days to comply with Federal Regulations.
Should you have any questions difficulty regarding this Recall Campaign, please contact an authorized Freightliner Sprinter dealer. If for
any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-762-8267.
If an authorized Freightliner dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of
time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY
1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Freightliner.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
What will your
DEALER DO?
What is the
CONCERN?
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
Robert Veit
Managing Director
Vans USA
Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
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Date Signature
VIN: 123456SEOCONTENT-END