October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V607000
High Voltage Wiring Harness Shield May Malfunction
A vehicle stall can increase the risk of a crash.
NHTSA Campaign Number: 20V607
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 7
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLC 350e hybrid electric vehicles. The high-voltage wiring harness shield may not withstand the electrical loads produced under certain driving conditions, possibly causing an electrical malfunction and resulting in a stall.
Remedy
MBUSA will notify owners, and dealers will replace the high-voltage wiring harness, free of charge. The recall began December 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020110008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification High Voltage Wiring Harness MY20 253 (GLC-Class) | Date: October 9, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
| Campaign No. : | NHTSA ID | Campaign Desc. : | High Voltage Wiring Harness | |
| TBA | 20V607 | 20P2197288 | ||
| This is to notify you of a new Recall Campaign regarding the high-voltage wiring harness on 7 Model Year (“MY”) 2020 GLC-Class (253 Platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on October 9, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC-Class vehicles (253 platform) with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not permanently withstand the electrical loads that are induced. When driving at higher speeds and using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, increasing the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the high-voltage wiring harness on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLC-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
A Mercedes-Benz AG Company
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification High Voltage Wiring Harness MY20 253 (GLC-Class) | Date: December 11, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | High Voltage Wiring Harness | |
| 2020110008 | 20V607 | 20P5491019 | ||
| This is to notify you of a Recall Campaign launch regarding the High Voltage Wiring Harness on 7 Model Year (“MY”) 2020 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on December 11, 2020. | ||||
|
Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash. | |||
| What We’re Doing | Mercedes-Benz Dealers will replace the high-voltage wiring harness on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
|
Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLC-Class | |||
|
Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
|
Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on December 11, 2020. Customer may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020110008, December 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLC-Class vehicles (253 platform) Model Year 2020 High Voltage Wiring Harness |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 7 vehicles are involved.
Order No. P-RC-2020110008
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Work procedure
- De-energize high-voltage on-board electrical system. For basic data, see:
- 70-P-1000MEH (Model 167).
- 10-P-1150LW (Model 205).
- 10-P-1150LHV (Model 213).
- 10-P-1150LVH (Model 253).
- Remove upper engine cover.
- Remove exhaust system (A, Figure 1) from transmission bracket (B, Figure 1).
Figure 1 (example illustration on model 213 with OM654)
- Remove center and rear engine compartment lining, underbody lining, heat shields, stiffeners and cable ducts. Mark intermediate bearing of propeller shaft relative to underbody and remove. Do not remove exhaust system and propeller shaft. For basic data, see:
- 10-P-0050MSC (Model 167 with M274).
- 10-P-0050OID (Model 167 with OM654).
- 10-P-0050LW (Model 205, 213).
- 10-P-0050LWX (Model 253).
- Remove cable duct (G, Figure 2) from cross strut (E, Figure 2).
If cross strut is fitted.
Figure 2 (example illustration on model 213 with OM654)
- Prop up automatic transmission.
- Remove engine support at rear. For basic data, see:
- 10-P-4360MRK (Model 167 with M274).
- 10-P-4360OID (Model 167 with OM654).
- 10-P-4360LWB (Model 205, 253).
- 10-P-4360OLC (Model 213).
- Expose power electronics (L, Figure 3), release and
Do not drain off any coolant and do not disconnect any coolant hoses.
For basic data, see:
- 20-P-0011OLR (Model 167 with OM654)
- 20-P-0011OLC (Model 205, 213, 253 with OM654)
- 20-P-0011LVH (Model 253 with M274)
- 20-P-0011LWE (Model 205 with M274)
- 20-P-0011MRM (Model 167 with M274)
- 20-P-0011MRD (Model 213 with M274)
- Expose high-voltage plug (N, Figure 3) of high-voltage wiring harness on power electronics (L, Figure 3), detach and remove.
Figure 3 (example illustration on model 213 with OM654)
- Remove screw (O, Figure 4) and remove high-voltage plug (N, Figure 4).
The screw (O, Figure 4) remains in the high-voltage plug (N, Figure 4).
Figure 4 (example illustration on model 213 with OM654)
- Lower transmission.
- Remove cable duct (G, Figure 5) at side from transmission.
- Remove screw (P, Figure 5) and remove upper cover (Q, Figure 5) above the high-voltage plug connector (T, Figure 5).
Screw for cover on transmission 9 Nm
- Remove screw (S, Figure 5) and remove high-voltage wiring harness (R, Figure 5) with cable duct (G, Figure 5).
Screw for high-voltage wiring harness plug on transmission 10 Nm
Figure 5 (example illustration on model 213 with OM654)
- Assemble in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | High-voltage electrical wiring harness | * |
* The replacement parts must be determined by VIN via the parts job in the XENTRY Portal (XPPI).
Warranty Information
Operation: Replace high-voltage wiring harness (02-1029)
Includes:
Quick test
Disconnect high-voltage on-board electrical system
Remove/install upper engine cover
Remove/install engine compartment paneling
Remove/install underbody lining
Remove/install heat shields
Remove/install stiffeners
Remove/install cable ducts
Release/attach intermediate bearing of propeller shaft
Remove/install rear engine carrier
Prop up/lower automatic transmission
Release/attach power electronics
Replace high-voltage wiring harness
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 910 19 7 | 02-1029 | 3.6 |
Note
Operation Number labor times are subject to change.
P-RC-2020110008
Mercedes-Benz Part 573 Submission
Original Submitted to Portal October 2, 2020
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In July 2018, MBAG launched initial investigations based on a small number of field reports from outside the US describing instances in which customers reported that their vehicle had stalled. No property damages or personal injuries were reported during those incidents. The vehicles involved in these events share the same hybrid drive platform not offered for sale in the US.
The technical analysis continued through the end of 2018 at which point the initial results indicated a potential influence of the contact point of the shield of the high-voltage wiring harness to the power electronics as a possible factor in the reason for the vehicles stalling. The root cause of the failure mechanism of the shield for the high-voltage wiring harness could not be confirmed at that time. Nevertheless, in August 2019 MBAG implemented out of an abundance of caution a change in the design of the contact point of the high-voltage wiring harness shielding to the power electronics, but continued its technical investigation. This change was implemented in production for all hybrid drive platforms, including hybrid platforms offered for sale in the US market that are equipped with the potentially causing shield for the high-voltage wiring harness even though that at this point of time, all of the reported field cases arose from one single hybrid drive platform not offered for sale in the US.
As the investigation was ongoing, MBAG received further field reports involving additional hybrid platforms that appeared to be related to the same issue, however, still no cases had been reported from the US. Further analysis determined that induced shield currents might be higher than initially expected when the vehicle is driven at high speeds and when using electric boost function. MBAG continued to analyze this additional data and conducted an evaluation of the potential effects on the shield across hybrid platforms and depending on various driving conditions beginning in March 2020. Based on these results the potential for stalling in the affected vehicles could not be ruled out over time. On September 25, 2020, MBAG decided to conduct a recall.
SEOCONTENT-START
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace High Voltage Wiring Harness
NHTSA Recall #20V607
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLC-Class hybrid vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
On certain MY 2020 GLC350e hybrid vehicles, under certain driving conditions, the shielding for the high-voltage wiring harness might not withstand the electrical loads experienced during driving. In this case, induced shielding currents could cause the vehicle power electronics to malfunction and lead to a vehicle stall, thereby increasing the risk of a crash.
To remedy this issue, Mercedes-Benz Dealers will replace the high-voltage wiring harness on the affected vehicles. Unfortunately, the parts to remedy this issue are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
********************************************************************************************************
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace High Voltage Wiring Harness
NHTSA Recall #20V607
November, 2020
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor
vehicle safety exists in certain Model Year (“MY”) 2020 GLC-Class hybrid vehicles. Our records indicate that your vehicle is
included in the affected population of vehicles.
What is the Concern?
On certain MY 2020 GLC350e hybrid vehicles, under certain driving conditions, the shielding for the high-voltage wiring harness
might not withstand the electrical loads experienced during driving. In this case, induced shielding currents could cause the
vehicle power electronics to malfunction and lead to a vehicle stall, thereby increasing the risk of a crash.
To remedy this issue, Mercedes-Benz Dealers will replace the high-voltage wiring harness on the affected vehicles.
Unfortunately, the parts to remedy this issue are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become
available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have
the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall
lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a
safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the
complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please
forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
THANK YOU FOR YOUR COOPERATION
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLC350E | 2020 |
13 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V607-8979.PDF 211.33KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification High Voltage Wiring Harness MY20 253 (GLC-Class)
RCMN-20V607-9100.pdf 232.855KB
Remedy Instructions and TSB
RCRIT-20V607-9184.pdf 362.707KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V607-2275.pdf 201.932KB
Defect Notice 573 Report
RCLRPT-20V607-6134.PDF 214.796KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V607-2718.PDF 211.15KB
Recall 573 Report – Amendment 2
RCLRPT-20V607-5948.PDF 214.811KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V607-8349.pdf 169.638KB
Recall Acknowledgement
RCAK-20V607-5457.pdf 294.803KB
Chronology
RMISC-20V607-7093.pdf 63.408KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V607-1635.PDF 211.248KB
Recall 573 Report – Amendment 1
RCLRPT-20V607-4771.PDF 214.814KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification High Voltage Wiring Harness MY20 253 (GLC-Class)
RCMN-20V607-8510.pdf 508.182KB
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