July 31, 2020 NHTSA CAMPAIGN NUMBER: 20V449000
Seat Belt Warning System Not Operating Properly
Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
NHTSA Campaign Number: 20V449
Manufacturer Mercedes-Benz
USA, LLC.
Components SEAT BELTS, ELECTRICAL SYSTEM
Potential Number of Units Affected 56
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt warning system to not operate properly, only displaying a solid warning light if either the driver or passenger seat belt is unfastened, instead of a blinking light with an audible tone.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began September 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020080015.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Update Software for Seat Belt Warning in the Instrument Cluster MY17-19 205 213 222 238 257 (C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class) | DATE: August 7, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Update Software for Seat Belt Warning in the Instrument Cluster | |
| TBA | 20V449 | 20P2197278 | ||
| This is to notify you of a new Recall Campaign to update the software for the seat belt warning in the instrument cluster in 56 Model Year (“MY”) 2017-2019 C-Class (205 platform), E-Class (213 platform), S-Class (222 platform), E-Class Coupe/Convertible (238 platform) and CLSClass (257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 7, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY17-19 C-Class (205 platform), E-Class (213 platform), S-Class (222 platform), EClass Coupe/Convertible (238 platform) and CLS-Class (257 platform) vehicles, the seat belt warning system does not meet current production specifications. If the driver or passenger seat belt is not fastened, the seat belt warning would not warn the driver as intended by means of a blinking warning lamp in the instrument cluster and an audible warning tone, but only with a permanently activated warning lamp. Thus, the driver would not receive the full scope of intended warnings in the event of an unfastened seatbelt. An unfastened seatbelt increases the risk of injury in the event of a crash. The customer may be made aware of the issue by the absence of the blinking warning lamp and the audible warning tone if the vehicle is driven without the seat belt fastened. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the (SCN) -Coding of the instrument cluster on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2017-2019 | |||
| Vehicle Model | C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 56 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-19 C-Class, E-Class, S-Class, EClass Coupe/Convertible and CLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Update Software for Seat Belt Warning in the Instrument Cluster MY17-19 205 213 222 238 257 (C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class) | DATE: August 28, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
| Recall Campaign Launch Notification | August 28, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Update Software for Seat Belt Warning in the Instrument Cluster | |
| 2020080015 | 20V449 | 20P5499711 | ||
| This is to notify you of the Recall Campaign Launch to update the software for the seat belt warning in the instrument cluster in 56 Model Year (“MY”) 2017-2019 C-Class (205 platform), E-Class (213 platform), S-Class (222 platform), E-Class Coupe/Convertible (238 platform) and CLS-Class (257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on August 28, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY17-19 C-Class (205 platform), E-Class (213 platform), S-Class (222 platform), E-Class Coupe/Convertible (238 platform) and CLS-Class (257 platform) vehicles, the seat belt warning system does not meet current production specifications. If the driver or passenger seat belt is not fastened, the seat belt warning would not warn the driver as intended by means of a blinking warning lamp in the instrument cluster and an audible warning tone, but only with a permanently activated warning lamp. Thus, the driver would not receive the full scope of intended warnings in the event of an unfastened seatbelt. An unfastened seatbelt increases the risk of injury in the event of a crash. The customer may be made aware of the issue by the absence of the blinking warning lamp and the audible warning tone if the vehicle is driven without the seat belt fastened. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the (SCN) -Coding of the instrument cluster on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2017-2019 | |||
| Vehicle Model | C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 56 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY17-19 C-Class, E-Class, S-Class, EClass Coupe/Convertible and CLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on September 8, 2020. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020080015, August 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model C-Class,E-Class,S-Class,E-Class Coupe/Convertible and CLS-Class (205, 213, 222, 238, and 257 platform) Model Year 2017-2019 Update Software for Seat Belt Warning |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY17-19 C-Class (205 platform), E-Class (213 platform), S-Class (222 platform), EClass Coupe/Convertible (238 platform) and CLS-Class (257 platform) vehicles, the seat belt warning system does not meet current production specifications. If the driver or passenger seat belt is not fastened, the seat belt warning would not warn the driver as intended by means of a blinking warning lamp in the instrument cluster and an audible warning tone, but only with a permanently activated warning lamp. Thus, the driver would not receive the full scope of intended warnings in the event of an unfastened seatbelt. An unfastened seatbelt increases the risk of injury in the event of a crash. The customer may be made aware of the issue by the absence of the blinking warning lamp and the audible warning tone if the vehicle is driven without the seat belt fastened. An authorized Mercedes-Benz dealer will update the (SCN) -Coding of the instrument cluster on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 56 vehicles are involved.
Order No. P-RC-2020080015
Note:
- Use Xentry 6/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Perform SCN coding in the A1 instrument cluster (IC) control unit.
To do this, select menu item “Quick test view A1 instrument cluster (IC) Adaptations Control unit update Update of SCN coding “.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Perform SCN coding in the A1 instrument cluster (IC) control unit (02-9446)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 997 11 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9446 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
Operation Number labor times are subject to change
P-RC-2020080015
IMPORTANT SAFETY RECALL 2020080015
This notice applies to your vehicle, VIN:
Update Software for Seat Belt Warning in the Instrument Cluster
NHTSA Recall #20V449
2020080015
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2017-2019 C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | In certain MY 2017-2019 C-Class, E-Class, S-Class, E-Class Coupe/Convertible and CLS-Class vehicles, the seat belt warning system does not meet current production specifications. If the driver or front passenger seat belt is not fastened, the seat belt warning would not warn the driver as intended by means of a blinking warning lamp in the instrument cluster and by an audible warning tone, but only with a permanently activated warning lamp. Thus, the driver would not receive the full scope of intended warnings in the event of an unfastened seatbelt. An unfastened seatbelt increases the risk of injury in the event of a crash. The customer may be made aware of the issue by the absence of the blinking warning lamp and the audible warning tone if the vehicle s driven without the seat belt fastened. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will update the software of the instrument cluster on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than thirty minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to update the software for the seat belt warning in the Instrument Cluster under Recall Campaign # 2020080015. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | C300 | 2019 |
| MERCEDES BENZ | CLS450 | 2019 |
| MERCEDES BENZ | E300 | 2017-2019 |
| MERCEDES BENZ | E400 | 2018 |
| MERCEDES BENZ | E450 | 2019 |
| MERCEDES BENZ | S450 | 2019 |
| MERCEDES BENZ | S560 | 2018-2019 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update Software for Seat Belt Warning in the Instrument Cluster
RCMN-20V449-4258.pdf 173.816KB
Recall 573 Report – Amendment 2
RCLRPT-20V449-6109.PDF 218.254KB
ISSUED Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Update Software for Seat Belt Warning in the Instrument Cluster
RCMN-20V449-7184.pdf 302.735KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V449-5343.PDF 211.246KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V449-2096.PDF 211.143KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V449-2275.PDF 211.328KB
Defect Notice 573 Report
RCLRPT-20V449-9709.PDF 218.251KB
Recall Acknowledgement
RCAK-20V449-5081.pdf 244.854KB
Recall 573 Report – Amendment 1
RCLRPT-20V449-8465.PDF 218.255KB
Remedy Instructions and TSB
RCRIT-20V449-5712.pdf 156.783KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V449-1578.PDF 211.435KB
Recalls Documents
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
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*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
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J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
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Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
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- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- [2026 X431 PRO3 V+ Elite] A great value for the X431 series that differs from similar diagnostic tools by adding: 1) J2534 protocol for over $800 in savings; 2) CANFD/DOIP support for enhanced communications; 3) Configuration of over $900 worth of HD(heavy truck) modules, needed purchase HD diagnostic software by HD vehicle model for use.; 4) A 10.1 inch Gorilla screen with 1280*800 resolution and 80% more touch screen sensitivity
- [J2534 Protocol Scan Tool] The J2534 Direct Access Device can be used as a factory scanning tool at no cost to you, saving you over $2,000. You can easily expand your ECU protocol capabilities for Toyota, Honda, VW, BMW, Ford, GM, Chrysler, Mercedes-Benz and more. The LAUNCH X431 PRO3 V+ ELITE Scan Tool is equipped with the newly upgraded smartlinkC V2.0. smartLinkC is a communication interface that supports the J2534 specification. It can also be used as a J2534 PassThru device to implement the J2534 protocol with a PC that has OEM diagnostic software installed.The J2534 protocol is the only way to solve problems ranging from drivability and power loss to poor fuel economy
- [Top Hardware Configuration, Upgraded Version of V+] LAUNCH Diagnostic Scanner adopts Android 10.0 OS; CPU is 4-core processor with 2.0 GHz, which greatly improves the speed of running multi-tasks. 2.4GHz/5GHz; 6300mAh/7.6V ultra-large capacity battery; 10.1 inch Gorilla screen, sunlight readable, 8MP camera; Auto VIN; 4GB+64GB storage; 20x transfer rate to save more vehicle files and customer data; New TYPE A interface to connect expansion tools such as oscilloscopes, sensors, etc.; Supports more than 25 software languages such as EN, DE, FR, SP and JP
- [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
- [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land Rover/Jaguar, BMW F/G chassis, GM, etc.; 2) FCA Autoauth, covering 2018+ Chrysler/Dodge/Fiat, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models
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