Child Safety Lock Labeling of Rear Doors – 2019-2020 Mercedes-Benz G-Class

May 1, 2020 NHTSA CAMPAIGN NUMBER: 20V247000

Incorrect Child Safety Lock Label

If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.

 

NHTSA Campaign Number: 20V247

Manufacturer Mercedes-Benz USA, LLC.

Components LATCHES/LOCKS/LINKAGES, EQUIPMENT

Potential Number of Units Affected 6,659

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 G550 and G63 vehicles. The embossed lock symbol for the child safety lock on the rear doors may indicate the incorrect lock status of the child safety lock.

 

Remedy

MBUSA will notify owners, and dealers will install a label on the rear doors with the correct operating direction, free of charge. The recall began June 26, 2020. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA’s number for this recall is 2020050034.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Child Safety Lock Labeling of Rear Doors MY19-20 463(G-Class)	Date: May 08, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Child Safety Lock Labeling of Rear Doors
TBD	20V247	20P2197246
This is to notify you of a Recall Campaign launch regarding the child safety lock labeling on the rear doors on 6,659 Model Year MY2019-2020 G-Class (463 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 8, 2020
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the embossed lock symbol for the child safety lock operating lever on the rear doors might indicate the incorrect locking status of the child safety lock. In this case, the incorrectly embossed symbol could lead to a misinterpretation of the locking status of the child safety lock. As a result, the rear doors could be opened from the inside despite the indication of a locked door. Conversely, the rear doors could not be opened from the inside despite the symbol indicating that the rear door is unlocked. This could increase the risk of injury to the occupants in the second seat row. In the Operator’s Manual, the operating direction of the child safety lock is stated and described correctly.
What We’re Doing		An authorized Mercedes-Benz dealer will install a label on the rear doors with the correct child safety lock status.
Parts		Parts are not yet available for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2019-2020
Vehicle Model		G-Class
Vehicle Populations
Total Recall Population		6659
Total Vehicles in Dealer Inventory		13
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 G-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Child Safety Lock Labels on Rear Doors MY19-20 463(G-Class)	Date: June 23, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

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Campaign No. :	NHTSA ID	Campaign Desc. :	Child Safety Lock Labels on Rear Doors
2020050034	20V247	20P7390003
This is to notify you of a Recall Campaign launch regarding the child safety lock labels on 6,658 Model Year (MY)2019-2020 463 (G-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 23, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform) the embossed lock symbol for the child safety lock operating lever on the rear doors might indicate the incorrect locking status of the child safety lock. In this case, the incorrectly embossed symbol could lead to a misinterpretation of the locking status of the child safety lock. As a result, the rear doors could be opened from the inside despite the indication of a locked door. Conversely, the rear doors could not be opened from the inside despite the symbol indicating that the rear door is unlocked. This could increase the risk of injury to the occupants in the second seat row. In the operator’s manual, the operating direction of the child safety lock is stated and described correctly.
What We’re Doing		An authorized Mercedes-Benz dealer will install a label on the rear doors with the correct child safety lock status.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2019-2020
Vehicle Model		G-Class
Vehicle Populations
Total Recall Population		6658
Total Vehicles in Dealer Inventory		20
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 G-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020050034, June 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model G-Class vehicles (463 platform) Model Year 2019-2020 Labeling Child Safety Lock

 

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the embossed lock symbol for the child safety lock operating lever on the rear doors might indicate the incorrect locking status of the child safety lock. In this case, the incorrectly embossed symbol could lead to a misinterpretation of the locking status of the child safety lock. As a result, the rear doors could be opened from the inside despite the indication of a locked door. Conversely, the rear doors could not be opened from the inside despite the symbol indicating that the rear door is unlocked. This could increase the risk of injury to the occupants in the second seat row. In the Operator’s Manual, the operating direction of the child safety lock is stated and described correctly. An authorized Mercedes-Benz dealer will install a label on the rear doors with the correct child safety lock status.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

 

Approximately 6658 vehicles are involved.

 

Order No. P-RC-2020050034

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Work procedure 

 

1. Open both rear doors

 

2. Clean the area and affix, in each case, one label from the label set completely over the pictogram embossed in the sheet metal (figure 1) at both rear doors.

Figure 1

 

Primary Parts Information

Qty.	Part Name	Part Number
1	Label set (information label)	A 000 817 59 05

 

Warranty Information 

Operation: Affix 2 information labels at rear doors as an aftermarket measure (02-1585)

Damage Code	Operation Number	Labor Time (hrs.)
73 900 03 7	02-1585	0.1

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020050034

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IMPORTANT SAFETY RECALL 2020050034
This notice applies to your vehicle, VIN:
Install Child Safety Lock Labels
NHTSA Recall #20V247

June, 2020

 

A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect, which relates to motor vehicle safety exists in certain Model Year 2019-2020 G-Class vehicles.  Our records indicate that your vehicle is included in the affected population.

What is the CONCERN?	On certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the embossed lock symbol for the child safety lock operating lever on the rear doors might indicate the incorrect locking status of the child safety lock. As a result, the rear doors could be opened from the inside despite the indication of a locked door. If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury. Conversely, the rear doors could not be opened from the inside despite the symbol indicating that the rear door is unlocked. This could increase the risk of injury to the occupants in the second row seat. In the Operator’s Manual, the operating direction of the child safety lock is correctly displayed and described.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will install a label on the rear doors with the correct child safety lock status. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which  might be applicable to your vehicle which may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see  www.MBUSA.com/recall.  Please mention you are scheduling an appointment to install a label on the rear doors with the correct child safety lock status under Recall Campaign # 2020050034.You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.  Impacts from COVID-19:  Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.   Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:                  

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	G550	2019-2020
MERCEDES BENZ	G63	2019-2020

 

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11 Associated Documents

Defect Notice 573 Report

RCLRPT-20V247-5950.PDF 214.5KB

 

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Recall Acknowledgement

RCAK-20V247-6986.pdf 244.777KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Child Safety Lock Labeling of Rear Doors

RCMN-20V247-2469.pdf 102.113KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V247-8543.PDF 211.14KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Child Safety Lock Labels on Rear Doors

RCMN-20V247-1775.pdf 268.89KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V247-1258.pdf 204.958KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V247-1770.PDF 214.506KB

 

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Remedy Instructions and TSB

RCRIT-20V247-0042.pdf 170.373KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V247-4791.PDF 214.504KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V247-1408.PDF 211.244KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V247-8572.PDF 211.331KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V247&docType=RCL

 

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