Vehicle Body Sealing – Water Intrusion – 2020 Mercedes-Benz GLB-Class

May 1, 2020 NHTSA CAMPAIGN NUMBER: 20V246000

Water Intrusion into Front Wheel Wells

Either a blank instrument cluster display or an engine stall can increase the risk of a crash.

 

NHTSA Campaign Number: 20V246

Manufacturer Mercedes-Benz USA, LLC.

Components ELECTRICAL SYSTEM, STRUCTURE

Potential Number of Units Affected 26

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB 250 vehicles. Water may enter through the wheel well area into the front occupant foot wells, potentially damaging certain electrical components. This may result in the instrument cluster going blank, or an engine stall while driving without the ability to restart the vehicle.

 

Remedy

MBUSA will notify owners, and dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020070009.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Vehicle Body Sealing – Water Intrusion MY20 247 (GLB-Class)	DATE: May 8, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Vehicle Body Sealing – Water Intrusion
TBA	20V246	20P2197248
This is to notify you of a new Recall Campaign regarding  water intrusion in 26 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 8, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications.  Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This might impair the functionality of the control units and other electrical components installed in these areas (e.g., the instrument cluster might malfunction and not show any information).  Additionally, the engine might stall during driving or might not start, increasing the risk of a crash.  Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition.
What We’re Doing		MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion. In the event that water intrusion is confirmed, the necessary repair will be carried out.
Parts		Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		26
Total Vehicles in Dealer Inventory		2
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Vehicle Body Sealing – Water Intrusion
NHTSA Recall # 20V246

June, 2020

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2020 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles

 

What is the Concern?

In certain MY 2020 GLB-Class (247 platform) vehicles, the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications . Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This might impair the functionality of the control units and other electrical components installed in these areas (e.g., the instrument cluster might malfunction and not show any
information). Additionally, the engine might stall during driving or might not start, increasing the risk of a crash. Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition .

An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion. In the event that water intrusion is confirmed, the necessary repair will be carried out.

Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Check Vehicle Body Sealing  for Water Intrusion MY20 247 (GLB-Class)	DATE:  July 25, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

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Recall Campaign Launch Notification				July 25, 2020
Campaign No. :	NHTSA ID	Campaign Desc. :		Check Vehicle Body Sealing  for Water Intrusion
2020070009	20V246	20P6290301
This is to notify you of the Recall Campaign Launch to check vehicle body sealing for water intrusion in 26 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 25, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications.  Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This might impair the functionality of the control units and other electrical components installed in these areas (e.g., the instrument cluster might malfunction and not show any information).  Additionally, the engine might stall during driving or might not start, increasing the risk of a crash.  Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition.
What We’re Doing		MBUSA will conduct a voluntary recall.   An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion. In the event that water intrusion is confirmed, the necessary repair will be carried out.
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		26
Total Vehicles in Dealer Inventory		2
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new  MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent  MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed on July 31, 2020.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020070009, July 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLB-Class vehicles (247 platform) Model Year 2020 Vehicle Body Sealing

 

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications. Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This might impair the functionality of the control units and other electrical components installed in these areas (e.g., the instrument cluster might malfunction and not show any information). Additionally, the engine might stall during driving or might not start, increasing the risk of a crash. Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition. An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion. In the event that water intrusion is confirmed, the necessary repair will be carried out.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

 

Approximately 26 vehicles are involved.

 

Order No. P-RC-2020070009

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Check/test procedure

 

1. Remove right and left front door sills (AR 68.30-P-4101MFA).

 

2. Lift floor covering in footwell on driver’s side and front passenger side and check for moisture (Figure 1).

There may be no ingress of water under the floor covering in the footwell on the driver’s side and front passenger side.

Figure 1

 

1. No ingress of water in footwell on driver’s side and/or front passenger side: Carry out work procedure A.
2. Ingress of water in footwell on driver’s side and/or front passenger side: Carry out work procedures A and B.

 

• The findings/results from the check/test procedure must be recorded in writing on the repair order.

 

Work procedure A

 

1. Remove rear section of right and left front fender liners. For basic data, see 10-P-1301MFA.

 

2. Clean/prime seam seal on right and left of firewall (marked area) and rework with transparent seam seal (Figure 2).

Figure 2

 

Work procedure B

 

• Only if there is an ingress of water in the footwell on the driver’s side and/or front passenger side.

 

1. Remove floor covering and document condition of check/test procedure (water ingress) with pictures. Then send the documented check/test procedure to PTS for repair approval and further analysis in a PTSS case.

The work performed as part of work procedure B must be submitted via a PTSS case.

 

Primary Parts Information

Qty.	Part Name	Part Number
0.1*	Primer/cleaner	A 000 989 31 00
0.1*	Transparent seam seal	A 000 989 32 00

 

* 1 packaging unit is to be used for approx. 10 vehicles.

 

Warranty Information

With Check

Operation: Check seam seal at bottom of firewall on right and left wheel arches (02-1589)

Star Diagnosis System (SDS), Connect/disconnect (02-1590)

Damage Code	Operation Number	Labor Time (hrs.)
62 903 01 8	02-1589*	0.7

 

*Includes: Lift floor covering in footwell on driver’s side and/or front passenger side and check for ingress of water

 

With Check and Work procedure A

Operation: Check seam seal at bottom of firewall on right and left wheel arches (02-1589)

Star Diagnosis System (SDS), Connect/disconnect (02-1590)

Damage Code	Operation Number	Labor Time (hrs.)
62 903 01 7	02-1589*	0.7
	02-1590	1.0

 

*Includes: Lift floor covering in footwell on driver’s side and/or front passenger side and check for ingress of water

 

With Check, Work procedure A, and Work procedure B

Operation: Check seam seal at bottom of firewall on right and left wheel arches (02-1589)

Star Diagnosis System (SDS), Connect/disconnect (02-1590)

Repair damage from water ingress**

Damage Code	Operation Number	Labor Time (hrs.)
62 903 01 7	02-1589*	0.7
	02-1590	1.0
	**	ZM

 

*Includes: Lift floor covering in footwell on driver’s side and/or front passenger side and check for ingress of water **operation number and labor time prescribed thru PTSS case.

 

Note

Operation Number labor times are subject to change

 

P-RC-2020070009

 

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IMPORTANT SAFETY RECALL 2020070009
This notice applies to your vehicle, VIN:
Check Vehicle Body Sealing for Water Intrusion
NHTSA Recall # 20V246

 

July, 2020

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

2020070009

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	In certain MY 2020 GLB-Class vehicles, the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications.  Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells.  This could impair the functionality of the control units and other electrical components installed in these areas, or possibly lead to an engine stall, increasing the risk of a crash.    Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion.  In the event the water intrusion is confirmed, the necessary repair will be carried out.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle which may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to check the vehicle body sealing for water intrusion under Recall Campaign # 2020070009. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.  Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.   Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.  See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer.  If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you.  Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES BENZ	GLB250	2020

 

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12 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V246-2943.pdf 636.349KB

 

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Defect Notice 573 Report

RCLRPT-20V246-1193.PDF 214.151KB

 

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Recall Acknowledgement

RCAK-20V246-4842.pdf 244.826KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V246-5982.PDF 214.17KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Vehicle Body Sealing – Water Intrusion

RCMN-20V246-3518.pdf 170.973KB

 

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Recall 573 Report – Amendment 3

RCLRPT-20V246-2391.PDF 214.157KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V246-0263.pdf 507.612KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V246-4550.PDF 214.171KB

 

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Remedy Instructions and TSB

RCRIT-20V246-8692.pdf 196.052KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V246-8646.PDF 211.138KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V246-5812.PDF 211.237KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Vehicle Body Sealing for Water Intrusion MY20 247 (GLB-Class)

RCMN-20V246-8926.pdf 326.055KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V246&docType=RCL

 

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