20P2197228 – Differential Locking System – 2019-2020 Mercedes-Benz G-Class

February 14, 2020 NHTSA CAMPAIGN NUMBER: 20V090000

Loss of Stability Control and Anti-Lock Brakes

Deactivation of the vehicle stability control system or anti-lock brakes may increase the risk of a crash.

 

NHTSA Campaign Number: 20V090

Manufacturer Mercedes-BenzeBay logo USA, LLC.

Components SERVICE BRAKES, HYDRAULIC, POWER TRAIN, ELECTRONIC STABILITY CONTROL

Potential Number of Units Affected 6,517

 

Summary

Mercedes-BenzeBay logo USA, LLC. (MBUSA) is recalling certain 2019-2020 G550 4MATIC and G63 AMG 4MATIC vehicles. An electrical resistor within the differential locking module may malfunction, interrupting communication between the control unit and the differential locking actuator, possibly resulting in the deactivation of the Electronic Stability Program (ESP) and Anti-lock Brake System (ABS) while driving.

 

Remedy

MBUSA will notify owners, and dealers will inspect the differential locking modules and replace them as necessary, free of charge. An interim letter informing owners of the safety risk was mailed March 27, 2020. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


2020 Mercedes-Benz G-Class
2020 Mercedes-Benz G-Class

 


This is to notify you of a Recall Campaign Launch regarding the control unit of the differential locking module in 6,300 Model Year (“MY”) 20192020 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on August 14, 2020.

 

Issue

Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. The electrical contact of a specific resistor might be impaired due to sulfur fumes originating from the axle oil. If the resistor is impaired, the electrical currents would have a higher value than what actually exists.  As a result, the communication between the control unit and the locking actuator will shut down and the differential locking status might no longer be reliably determined. Both ESP and ABS systems would then be deactivated which could increase the risk of a crash under certain operating conditions. The customer will be made aware of the issue by an ABS and ESP message in the instrument cluster.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay logo dealer will check the differential locking modules on the affected vehicles and replace them, if necessary.

 

Parts

Parts are available and can be ordered as necessary.

 

Customer Notification Timeline

Customer letter will be mailed on August 21, 2020

 


IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Differential Locking System
NHTSA Recall #20V090

March, 2020

Dear Mercedes-BenzeBay logo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 – 2020 G-Class (463 platform) vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the Concern?

In certain MY19-20 G-Class vehicles (463 platform), the control unit of the differential locking module might not meet current production specifications. Under certain conditions, the electrical contact of a specific resistor might become impaired and affect the communication between the differential control unit and the locking actuator. As a consequence, both the ESP and ABS systems would be deactivated. Deactivation of the vehicle stability control system or anti-lock brakes may increase the risk of a crash. The driver is made aware of the issue by an ABS and ESP message in the instrument cluster.

An authorized Mercedes-BenzeBay logo dealer will check the differential locking modules on the affected vehicles and replace them, if necessary.

Unfortunately, the parts to remedy this situation are not available. We are working to obtain the necessary parts as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-BenzeBay logo dealer to have the recall repair completed free of charge.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-BenzeBay logo dealer. If for any reason a dealer is unable to resolve your question or concern, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-BenzeBay logo dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


Check/test procedure 

  1. Remove lower center engine compartment lining (AR61.20-P-1105XG).

 

  1. Check part number at top at actuator of differential lock of front axle.

 No actuator with the item number A 463 906 33 01 may be installed.

Perform check using a mirror as shown in (Figure 1).

part number

Figure 1

 

  1. Check part number at top at actuator of differential lock of rear axle using a mirror (Figure 2).  No actuator with the part number A 463 906 34 01 may be installed.

If part number of actuator at rear axle cannot be read off due to undercoat / paint coat or parts sticker is no longer legible, the actuator will be replaced.

part number

Figure 2

 

  1. Part number illegible or corresponds to A 463 906 33 01 and/or A 463 906 34 01: Perform work procedure.
  2. Part number does NOT correspond to A 463 906 33 01 and does NOT correspond to A 463 906 34 01: End measure.

 

The results of this check must be documented in writing on the work order.

 

Work procedure 

  1. Replace actuator of differential lock at front axle and/or rear axle.

The parking brake on the rear axle must be opened after the vehicle has been lifted.

To do this, press the start button twice without actuating the brake pedal (ignition on) – actuate the brake pedal – move selector lever to  “N” position (read on display) – open parking brake – switch off ignition.

Attention: Now that the vehicle is in permanent “N,” there is a risk of the vehicle rolling away.

Only actuators with incorrect or illegible part number will be replaced.

For basic data for actuator of front axle, see AR33.40-P-0001XGA.

For basic data for actuator of rear axle, see AR35.40-P-0001XGA.

The actuator bolts N 000 000 001 433 and N000 000 003 3967 are not one time use and it can be reused for this specific campaign.

New actuator must not be painted.(Figure 3)

Observe installation instructions for rear axle actuator.

New actuator must not be painted

Figure 3

 

Important: The new rear axle actuator from the replacement parts department is delivered in “lock engaged” condition. (Visible by the position of the bolt on the actuator)(figure 6)

To install the new actuator, the lock in the rear axle must be engaged manually.

With the actuator removed, the slider in the axle tube for actuating the lock must be moved in the direction of the axle centerpiece (figure 5), e.g. with a Torx wrench. One of the rear wheels must be turned at the same time.

The bolt of the actuator is always installed in the large opening.(figure 4 and 5)

lock NOT engaged: slider to wheel

Figure 4 (lock NOT engaged: slider to wheel)

 

(lock engaged: slider to axle centerpiece

Figure 5 (lock engaged: slider to axle centerpiece)

 

installation position of rear axle actuator with new part

Figure 6 (installation position of rear axle actuator with new part)

 

The differential lock opens automatically during the first ignition sequence.

  

  1. Check differential locks of front and rear axle for proper operation.

For this purpose, start the engine – engage low range “N” position – actuate transfer case differential lock switch/rear axle differential lock switch/front axle differential lock switch – drive in gentle figure 8 lines at walking pace in an open area until the red feedback of all three locks appears on operating switch (figure 7) – deactivate locks and low range.

sfer case differential lock switch/rear axle differential lock switch/front axle differential lock switch

Figure 7

 

Primary Parts Information

Qty.Part NamePart Number             
As requiredParts kit for front axle  differential lock actuatorA 463 906 46 02
As requiredHexagon head boltN 910 105 010 016
As requiredParts kit for rear axle differential lock actuatorA 463 906 55 02

 


August 6, 2020

Re:  Recall NHTSA 20V090 – Loss of Stability Control and Anti-Lock Brakes 

On February 14, 2020, MBUSA submitted a Safety Defect and Non-Compliance Information Report, in accordance with 49 C.F.R Part 573.6, affecting (6,517) 2019-2020 Mercedes-BenzeBay logo GClass vehicles (463 platform), accepted under NHTSA Recall No. 20V090.  (217) vehicles from the affected vehicle subject to the recall was identified to be within MBUSA’s possession and will be repaired prior to entering the stream of commerce. Changes will be made on total number of units potentially involved and descriptive information to reflect vehicle population adjusted from 6,517 to 6,300 vehicles.

As such, MBUSA will not mail an owner notification letter for (217) vehicles from the affected vehicle subject to the recall.

 


Chronology :

In July 2018, MBAG launched an initial investigation based on isolated cases of field reports from various markets where customers reported receiving an in-vehicle message about a malfunction with the locking mechanism of the rear differential.

MBAG requested that parts from affected vehicles be returned for further analysis. MBAG’s analysis continued through the end of 2018 and into 2019 and involved an analysis of the performance of a variety of different components of the differential locking systems. In April 2019, MBAG’s analysis began to focus in on the operation of a specific resistor within the differential system.

The analysis eventually found that sulfur from the axle oil was impacting the performance of an electrical contact in the resistor and MBAG began to analyze the effects of an affected resistor. It was found that if a resistor were impacted, communication between the differential control unit and the differential locking actuator would be interrupted. The differential control unit would interpret the differential as being in a “locked” condition and ABS and ESP functions would be deactivated.

The deactivation of these systems is consistent with the strategy for a locked differential and is a protective measure. It was also found that if the condition occurred at low speeds, as was consistent with most reports from the field at the time, the vehicle could be stopped safely and braking performance was not affected. Subsequently, in December 2019, MBAG analyzed the effects of the condition at higher rates of speed. While field data indicates less than 2% of the reports occurred at higher operating conditions, on February 7, 2020, decided to conduct a recall to address the condition.

 


4 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES BENZeBay logoAMG G632019-2020
MERCEDES BENZeBay logoG5502019-2020

 


16 Associated Documents

Recall 573 Report – Amendment 2

RCLRPT-20V090-7241.PDF 215.47KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V090-7369.pdf 162.282KB

 


Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification – Differential Locking System MY19-20 463(G-Class)

RCMN-20V090-5299.pdf 170.687KB

 


Defect Notice 573 Report

RCLRPT-20V090-6911.PDF 214.922KB

 


Recall Acknowledgement

RCAK-20V090-4349.pdf 244.936KB

 


Recall 573 Report – Amendment 1

RCLRPT-20V090-1369.PDF 215.44KB

 


Recall 573 Report – Amendment 3

RCLRPT-20V090-4005.PDF 215.472KB

 


Miscellaneous Document – Re: Recall NHTSA 20V090 – Loss of Stability Control and Anti-Lock Brakes

RMISC-20V090-5210.pdf 87.164KB

 


Remedy Instructions and TSB

RCRIT-20V090-6268.pdf 361.163KB

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V090-2286.PDF 211.148KB

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V090-9984.PDF 211.252KB

 


Remedy Instructions and TSB

RCRIT-20V090-6645.pdf 361.894KB

 


Recall 573 Report – Amendment 4

RCLRPT-20V090-7171.PDF 215.476KB

 


Manufacturer Notices(to Dealers,etc)- SUBJECT: Model G-Class vehicles (463 platform) Model Year 2019-2020 Check Differential Locking System

RCMN-20V090-0606.pdf 523.761KB

 


Recall 573 Report – Amendment 5

RCLRPT-20V090-5451.PDF 215.472KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V090-6379.pdf 208.368KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V090&docType=RCL

 


 

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