February 14, 2020 NHTSA CAMPAIGN NUMBER: 20V089000
Interior Switches May Not Illuminate/FMVSS 101
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
NHTSA Campaign Number: 20V089
Manufacturer Mercedes-Benz
USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 2,101
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the ‘off’ position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Control and Displays.”
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020030019.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Switch Illumination MY20-21 118, 167, X167 (CLA-Class, GLE-Class, GLS-Class) | Date: February 21, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
| Campaign No. : | NHTSA ID | Campaign Desc. : | Switch Illumination | |
| TBD | 20V089 | 20P2197230 | ||
| This is to notify you of a new Recall Safety Campaign regarding the instrument cluster software in 2101 Model Year (“MY”) 2020- 2021 CLA-Class, GLE-Class, GLS-Class (118, 167, X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 21, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that in certain Model Year (“MY”) 2020-2021 CLA-Class (118 platform), GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the instrument cluster software might not meet current production specifications. If the driver were to activate the hazard lights while the ignition is switched off, the hazard light switch would continue to flash as intended, but the illumination of the additional switches in the vehicle (e.g. switch bar, overhead control unit, steering wheel, etc.) might be deactivated. If the driver were to switch off the hazard lights during this ignition-off, the switch illumination would be activated again throughout the vehicle as soon as the ignition is switched on. However, if the driver were to start the engine while the hazard lights are still switched on, the illumination of the vehicle interior switches would stay deactivated until the hazard lights are switched off and a new ignition cycle initiated. If the interior light switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash. Furthermore, the switch illumination might not comply with all the requirements of FMVSS 101 5.3.1. The functions of the hazard lights and the overhead control unit as well as all switches would not be affected. All interior cabin lighting remains fully functional. | |||
| What We’re Doing | An authorized Mercedes-Benz dealer will update the instrument cluster software on the affected vehicles. | |||
| Parts | Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020-2021 | |||
| Vehicle Model | CLA-Class, GLE-Class, GLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 2101 | |||
| Total Vehicles in Dealer Inventory | 1109 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 CLA-Class, GLE-Class, GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 CLA-Class, GLE-Class, GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
|
Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Interior Switch Illumination MY20-21 118, 167, X167 (CLA-Class, GLE-Class, GLS-Class) | DATE: March 26, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | March 26, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Interior Switch Illumination | |
| 2020030019 | 20V089 | 20P5493102 | ||
| This is to notify you of a Recall Campaign Launch regarding the instrument cluster software in 2,101 Model Year (“MY”) 2020-2021 CLA-Class, GLE-Class, and GLS-Class (118, 167, X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 26, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that in certain Model Year (“MY”) 2020-2021 CLA-Class (118 platform), GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the instrument cluster software might not meet current production specifications. If the driver were to activate the hazard lights while the ignition is switched off, the hazard light switch would continue to flash as intended, but the illumination of the additional switches in the vehicle (e.g. switch bar, overhead control unit, steering wheel, etc.) might be deactivated. If the driver were to switch off the hazard lights during this ignition-off, the switch illumination would be activated again throughout the vehicle as soon as the ignition is switched on. However, if the driver were to start the engine while the hazard lights are still switched on, the illumination of the vehicle interior switches would stay deactivated until the hazard lights are switched off and a new ignition cycle initiated. If the interior light switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash. The functions of the hazard lights and the overhead control unit as well as all switches would not be affected. All interior cabin lighting remains fully functional. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the instrument cluster software on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020-2021 | |||
| Vehicle Model | CLA-Class, GLE-Class, GLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 2,101 | |||
| Total Vehicles in Dealer Inventory | 865 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 CLA-Class, GLE-Class, and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20-21 CLA-Class, GLE-Class, and GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed 3/31/2020. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020030019, March 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model CLA-Class, GLE-Class, and GLS-Class (118, 167, and X167 platform) Model Year 2020-2021 Interior Switch Illumination |
Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that in certain Model Year (“MY”) 2020-2021 CLA-Class (118 platform), GLE-Class (167 platform) and GLSClass (X167 platform) vehicles, the instrument cluster software might not meet current production specifications. If the driver were to activate the hazard lights while the ignition is switched off, the hazard light switch would continue to flash as intended, but the illumination of the additional switches in the vehicle (e.g. switch bar, overhead control unit, steering wheel, etc.) might be deactivated. If the driver were to switch off the hazard lights during this ignition-off, the switch illumination would be activated again throughout the vehicle as soon as the ignition is switched on. However, if the driver were to start the engine while the hazard lights are still switched on, the illumination of the vehicle interior switches would stay deactivated until the hazard lights are switched off and a new ignition cycle initiated. If the interior light switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash. Furthermore, the switch illumination might not comply with all the requirements of FMVSS 101 5.3.1. The functions of the hazard lights and the overhead control unit as well as all switches would not be affected. All interior cabin lighting remains fully functional. An authorized Mercedes-Benz dealer will update the instrument cluster software on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 2,101 vehicles are involved.
Order No. P-RC-2020030019
Note:
- Use Xentry 01/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Work procedure
- Connect XENTRY Diagnosis.
- Update N133/1 instrument cluster control unit software.
- To do this, select menu item “Quick test view N133/1 Instrument cluster (IC) Adaptations Control unit update Update of control unit software”.
- Then follow the user guidance in XENTRY Diagnosis.
- Disconnect XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update instrument cluster control unit software (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 931 02 8 | 02-5058* | 0.1 |
| 02-4762* | 0.1 | |
| 02-9334 | 0.1 |
*Operation item may be invoiced only once for each work order.
Note
Operation Number labor times are subject to change
P-RC-2020030019
IMPORTANT SAFETY RECALL 2020030019
This notice applies to your vehicle, VIN:
Interior Switch Illumination
NHTSA Recall #20V089
March, 2020
|
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020-2021 CLA-Class (118 platform), GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles fail to conform with the airbag warning label requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 “Controls and Displays.” Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG has determined that the instrument cluster software might not meet current production specifications. If the driver were to activate the hazard lights while the ignition is switched off, the hazard light switch would continue to flash as intended, but the illumination of the additional switches in the vehicle (e.g. switch bar, overhead control unit, steering wheel, etc.) might be deactivated. If the interior light switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash. The functions of the hazard lights and the overhead control unit as well as all switches would not be affected. All interior cabin lighting remains fully functional. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will update the instrument cluster software on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than one hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to update the instrument cluster software under Recall Campaign # 2020030019.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG CLA35 | 2020 |
| MERCEDES-BENZ | AMG GLE53 | 2021 |
| MERCEDES-BENZ | AMG GLE63S | 2021 |
| MERCEDES-BENZ | AMG GLS63 | 2021 |
| MERCEDES-BENZ | CLA250 | 2020 |
| MERCEDES-BENZ | GLE350 | 2020-2021 |
| MERCEDES-BENZ | GLE450 | 2020-2021 |
| MERCEDES-BENZ | GLS450 | 2020-2021 |
| MERCEDES-BENZ | GLS580 | 2020-2021 |
| MERCEDES-BENZ | MAYBACH GLS600 | 2021 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Switch Illumination
RCMN-20V089-7146.pdf 253.191KB
Non-Compliance Notice 573 Report
RCLRPT-20V089-2777.PDF 220.304KB
Recall Acknowledgement
RCAK-20V089-5515.pdf 307.422KB
Recall Quarterly Report #1, 2020-1
RCLQRT-20V089-7433.PDF 211.15KB
Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Interior Switch Illumination
RCMN-20V089-6822.pdf 610.125KB
Recall 573 Report – Amendment 2
RCLRPT-20V089-1940.PDF 221.384KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V089-7504.pdf 218.79KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V089-6099.PDF 211.254KB
Remedy Instructions and TSB
RCRIT-20V089-0164.pdf 157.286KB
Recall 573 Report – Amendment 1
RCLRPT-20V089-3404.PDF 221.391KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V089-1319.PDF 211.337KB
Recall Quarterly Report #4, 2020-4
RCLQRT-20V089-2478.PDF 211.453KB
Latest Recalls Documents
Mercedes-Benz Reprogramming
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- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- [2026 X431 PRO3 V+ Elite] A great value for the X431 series that differs from similar diagnostic tools by adding: 1) J2534 protocol for over $800 in savings; 2) CANFD/DOIP support for enhanced communications; 3) Configuration of over $900 worth of HD(heavy truck) modules, needed purchase HD diagnostic software by HD vehicle model for use.; 4) A 10.1 inch Gorilla screen with 1280*800 resolution and 80% more touch screen sensitivity
- [J2534 Protocol Scan Tool] The J2534 Direct Access Device can be used as a factory scanning tool at no cost to you, saving you over $2,000. You can easily expand your ECU protocol capabilities for Toyota, Honda, VW, BMW, Ford, GM, Chrysler, Mercedes-Benz and more. The LAUNCH X431 PRO3 V+ ELITE Scan Tool is equipped with the newly upgraded smartlinkC V2.0. smartLinkC is a communication interface that supports the J2534 specification. It can also be used as a J2534 PassThru device to implement the J2534 protocol with a PC that has OEM diagnostic software installed.The J2534 protocol is the only way to solve problems ranging from drivability and power loss to poor fuel economy
- [Top Hardware Configuration, Upgraded Version of V+] LAUNCH Diagnostic Scanner adopts Android 10.0 OS; CPU is 4-core processor with 2.0 GHz, which greatly improves the speed of running multi-tasks. 2.4GHz/5GHz; 6300mAh/7.6V ultra-large capacity battery; 10.1 inch Gorilla screen, sunlight readable, 8MP camera; Auto VIN; 4GB+64GB storage; 20x transfer rate to save more vehicle files and customer data; New TYPE A interface to connect expansion tools such as oscilloscopes, sensors, etc.; Supports more than 25 software languages such as EN, DE, FR, SP and JP
- [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
- [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land Rover/Jaguar, BMW F/G chassis, GM, etc.; 2) FCA Autoauth, covering 2018+ Chrysler/Dodge/Fiat, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models
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