Vehicle Position for Emergency Call – 2013-2017 Mercedes-Benz

November 1, 2019 NHTSA CAMPAIGN NUMBER: 19V787000

Inaccurate Vehicle Location for Emergency Services

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

 

NHTSA Campaign Number: 19V787

Manufacturer Mercedes-Benz USA, LLC.

Components COMMUNICATION

Potential Number of Units Affected 24,226

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

 

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall is expected to begin December 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall



163 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES BENZ AMG GT 2017
MERCEDES BENZ AMG GT S 2016-2017
MERCEDES BENZ B-CLASS ELECTRIC 2014-2015
MERCEDES BENZ B250E 2016
MERCEDES BENZ C250 2013-2015
MERCEDES BENZ C300 2013-2017
MERCEDES BENZ C350 2013-2015
MERCEDES BENZ C350E 2016
MERCEDES BENZ C400 2015
MERCEDES BENZ C450 2016
MERCEDES BENZ C63 AMG 2013-2016
MERCEDES BENZ C63S AMG 2015-2017
MERCEDES BENZ CLS400 2015-2016
MERCEDES BENZ CLS550 2013-2016
MERCEDES BENZ CLS63 2013-2014
MERCEDES BENZ CLS63S 2014-2016
MERCEDES BENZ E250 2014-2016
MERCEDES BENZ E350 2013
MERCEDES BENZ E400 2015-2016
MERCEDES BENZ E400 HYBRID 2013-2015
MERCEDES BENZ E550 2013-2016
MERCEDES BENZ E63 2013-2016
MERCEDES BENZ E63S AMG 2013-2015
MERCEDES BENZ G550 2013-2016
MERCEDES BENZ G63 2013-2016
MERCEDES BENZ G65 2016
MERCEDES BENZ GL350 2013-2016
MERCEDES BENZ GL450 2013-2016
MERCEDES BENZ GL550 2013-2016
MERCEDES BENZ GL63 2013-2016
MERCEDES BENZ GLA250 2015-2016
MERCEDES BENZ GLC300 2016
MERCEDES BENZ GLE350 2016
MERCEDES BENZ GLE400 2016
MERCEDES BENZ GLE450 2016
MERCEDES BENZ GLE550E 2016
MERCEDES BENZ GLE63 2016
MERCEDES BENZ GLE63S 2016
MERCEDES BENZ GLK250 2013-2015
MERCEDES BENZ GLK350 2013-2015
MERCEDES BENZ GLS450 2017
MERCEDES BENZ GLS550 2017
MERCEDES BENZ GLS63 2017
MERCEDES BENZ ML250 2015
MERCEDES BENZ ML350 2013-2015
MERCEDES BENZ ML400 2015
MERCEDES BENZ ML550 2013-2014
MERCEDES BENZ ML63 2013-2015
MERCEDES BENZ S550 2014-2017
MERCEDES BENZ S600 2015-2016
MERCEDES BENZ S63 2014-2017
MERCEDES BENZ S65 AMG 2015-2016
MERCEDES BENZ SL400 2015-2016
MERCEDES BENZ SL550 2013-2016
MERCEDES BENZ SL63 2013-2015
MERCEDES BENZ SL63 AMG 2016
MERCEDES BENZ SL65 2013-2015
MERCEDES BENZ SLK250 2013-2015
MERCEDES BENZ SLK300 2016
MERCEDES BENZ SLK350 2013-2016
MERCEDES BENZ SLK55 2014
MERCEDES BENZ SLK55 AMG 2013, 2015-2016
MERCEDES-BENZ CLA250 2014-2016
MERCEDES-BENZ CLA45 AMG 2014-2016
MERCEDES-BENZ E350 2014-2016
MERCEDES-BENZ GLA45 2015-2016
MERCEDES-BENZ GLE300D 2016
MERCEDES-BENZ S550 4MATIC 2015-2016
MERCEDES-BENZ S550 HYBRID 2015

5 Associated Documents

Defect Notice 573 Report

RCLRPT-19V787-4648.PDF 298.953KB

Download (PDF, 292KB)


Recall Acknowledgement

RCAK-19V787-8088.pdf 247.184KB

Download (PDF, 241KB)


Recall 573 Report – Amendment 1

RCLRPT-19V787-4814.PDF 298.69KB

Download (PDF, 292KB)


Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification – Vehicle Position for Emergency Call – MY13-17 Various Models

RCMN-19V787-4836.pdf 175.436KB

Download (PDF, 171KB)


Miscellaneous Document – Full List of Affected Vehicles

RMISC-19V787-4620.pdf 106.521KB

Download (PDF, 104KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V787&docType=RCL



 


 

J2534 Pass-Thru

CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
CarDAQ-Plus 2
Autel MaxiFlash Elite J2534
VSI J2534 ECU Reprogrammer
Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 

 

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Last update on 2019-12-06 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-12-06 / Affiliate links / Images from Amazon Product Advertising API

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