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November 1, 2019 NHTSA CAMPAIGN NUMBER: 19V787000
Inaccurate Vehicle Location for Emergency Services
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
NHTSA Campaign Number: 19V787
Manufacturer Mercedes-Benz USA, LLC.
Components COMMUNICATION
Potential Number of Units Affected 24,226
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019120008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Vehicle Position for Emergency Call MY13-17 Various Models |
DATE: December 21, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | |
| Campaign No. : | Campaign Desc. : |
| 2019120008 | 19P5490324 |
| This is to notify you of a Recall Campaign Launch regarding the emergency call system in 24,473 Model Year (“MY”) 13-17 vehicles (see supplementary page). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on December 21, 2019. |
|
| Background | |
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on various Model Year (“MY”) 13-17 vehicles (see supplementary page), the software of the communication module might not meet current production specifications. This communication module is used to communicate the vehicle’s location for the emergency call system (eCall), in addition to other convenience features. Due to a software fault in the communication module as provided by the supplier, the date and time as determined from the GPS satellite data could differ from the actual date and time starting on November 4, 2019. The correct date and time are necessary for the “Assisted-GPS” function to determine the vehicle position. If there are any date and time differences, the control unit’s ability to identify the GPS satellites that are necessary for the position determination would be affected. As a result, a determination of the vehicle’s position would be delayed or not possible. Note that some vehicles may have already successfully received an “Over-the-Air” (“OTA”) update. |
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check to verify whether the vehicle has received the updated software of the communication module on the affected vehicles and update if necessary. |
| Parts | The remedy is available and can be performed. |
| Vehicles Affected | |
| Vehicle Model Year(s) | 2013-2017 |
| Vehicle Model | See supplementary page |
| Vehicle Populations | |
| Total Recall Population | 24,473 |
| Total Vehicles in Dealer Inventory | 5 |
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY13-17 vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent vehicles covered by this notification until the vehicle has been repaired. |
|
| Next Steps/Notes | |
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. |
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. |
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. |
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
|
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for Emergency Call |
| 2019120008 | 19V787 | 19P5490324 | |
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2013-2017 | ||
| Vehicle Model | CLA-Class (117 platform)
GLA-Class (156 platform) M-Class/GLE/GL/GLS-Class (166 platform) SLK/SLC-Class (172 platform) AMG GT-Class (190 platform) GLK/C-Class (204 platform) C-Class (205 platform) E-Class Coupe/Cabrio (207 platform) E-Class (212 platform) S-Class Coupe/Cabrio (217 platform) CLS-Class (218 platform) S-Class (222 platform) SL (231 platform) B-Class (242 platform) GLC-Class (253 platform) GLE Coupe-Class (292 platform) G-Class (463 platform) |
||
| Vehicle Populations | |||
| Total Recall Population | 24,473 | ||
| Total Vehicles in Dealer Inventory | 5 | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2019120008, December 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model CLA-Class (117 platform), GLA-Class (156 platform), M-Class/GLE/GL/GLS-Class (166 platform), SLK/SLC-Class (172 platform), AMG GT-Class (190 platform), GLK/C-Class (204 platform), C-Class (205 platform), E-Class Coupe/Cabrio (207 platform), E-Class (212 platform), S-Class Coupe/Cabrio (217 platform), CLS-Class (218 platform), S-Class (222 platform) SL (231 platform), B-Class (242 platform), GLC-Class (253 platform), GLE Coupe-Class (292 platform), G-Class (463 platform)
Model Year 2013-2017 Update Emergency Call control unit software |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 13-17 vehicles referenced above, the software of the communication module might not meet current production specifications. This communication module is used to communicate the vehicle’s location for the emergency call system (eCall), in addition to other convenience features. Due to a software fault in the communication module as provided by the supplier, the date and time as determined from the GPS satellite data could differ from the actual date and time starting on November 4, 2019. The correct date and time are necessary for the “Assisted-GPS” function to determine the vehicle position. If there are any date and time differences, the control unit’s ability to identify the GPS satellites that are necessary for the position determination would be affected. As a result, a determination of the vehicle’s position would be delayed or not possible. Note that some vehicles may have already successfully received an “Over-the-Air” (“OTA”) update. An authorized Mercedes-Benz dealer will check to verify whether the vehicle has received the updated software of the communication module on the affected vehicles and update if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 24,473 vehicles are involved.
Order No. P-RC-2019120008
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Note:
- Use Xentry 12/18 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the “pre- call” check list before contacting UHD
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
- If XENTRY is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during a workshop visit, the operation items 02- 4762 and 02-5058 can only be invoiced once for each workshop order!
- Connect XENTRY/DAS.
- Update Electronic Stability Program (ESP) control unit software.
To do so, select menu item “Short Test View ⇒ N123/4 -mbrace ⇒ Adaptations ⇒ Control Unit Update ⇒ Control Unit Software Update”.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update PASS control unit software (with XENTRY Diagnosis connected) (02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 903 24 8 | 02-9334 | 0.1 |
| 02-4762 | 0.1 | |
| 02-9334 | 0.1 |
Note
Operation Number labor times are subject to change.
P-RC-2019120008
IMPORTANT SAFETY RECALL 2019120008
This notice applies to your vehicle, VIN:
Communication Module Software
NHTSA Recall # 19V787
December, 2019
|
2019120008
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG has determined that on certain MY 13-17 vehicles referenced above, the communication module software might not meet current production specifications. In addition to providing other convenience features, this communication module is used to communicate the vehicle’s location for the emergency call system (eCall). As a result, the determination of the vehicle’s position would be delayed or would not be possible at all. Thus, in case of an eCall activation, an inaccurate vehicle position might be sent to the Mercedes-Benz emergency call center and delay emergency responders, increasing the risk of injury. |
| What will your DEALER DO? | To remedy this issue, MBAG has initiated an Over-the-Air (“OTA”) update. An authorized Mercedes-Benz dealer will check that the OTA was successful, and update the software of the communication module on the affected vehicles, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the communication module software update under Recall Campaign #2019120008.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Vehicle Position for Emergency Call MY13-17 Various Models |
DATE: November 12, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for Emergency Call | |
| TBA | 19V787 | PEND ECALL SW | ||
| This is to notify you of a new Recall Campaign regarding the emergency call system in 24,473 Model Year (“MY”) 13-17 vehicles (see supplementary page). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on November 12, 2019. |
||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on various Model Year (“MY”) 13-17 vehicles (see supplementary page), the software of the communication module might not meet current production specifications. This communication module is used to communicate the vehicle’s location for the emergency call system (eCall), in addition to other convenience features. Due to a software fault in the communication module as provided by the supplier, the date and time as determined from the GPS satellite data could differ from the actual date and time starting on November 4, 2019. The correct date and time are necessary for the “Assisted-GPS” function to determine the vehicle position. If there are any date and time differences, the control unit’s ability to identify the GPS satellites that are necessary for the position determination would be affected. As a result, a determination of the vehicle’s position would be delayed or not possible. Note that some vehicles may have already successfully received an “Over-the-Air” (“OTA”) update. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check to verify whether the vehicle has received the updated software of the communication module on the affected vehicles and update if necessary. | |||
| Parts | Parts are not required as the remedy is software-based. However, the software is not yet available for repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2013-2017 | |||
| Vehicle Model | See supplementary page | |||
| Vehicle Populations | ||||
| Total Recall Population | 24,473 | |||
| Total Vehicles in Dealer Inventory | 3 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY13-17 vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Position for Emergency Call |
| TBA | 19V787 | PEND ECALL SW | |
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2013-2017 | ||
| Vehicle Model | CLA-Class (117 platform)
GLA-Class (156 platform) M-Class/GLE/GL/GLS-Class (166 platform) SLK/SLC-Class (172 platform) AMG GT-Class (190 platform) GLK/C-Class (204 platform) C-Class (205 platform) E-Class Coupe/Cabrio (207 platform) E-Class (212 platform) S-Class Coupe/Cabrio (217 platform) CLS-Class (218 platform) S-Class (222 platform) SL (231 platform) B-Class (242 platform) GLC-Class (253 platform) GLE Coupe-Class (292 platform) G-Class (463 platform) |
||
| Vehicle Populations | |||
| Total Recall Population | 24,479 | ||
| Total Vehicles in Dealer Inventory | 3 | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
SEOCONTENT-START
Mercedes-Benz USA, LLC A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Vehicle Position for Emergency Call
MY13-17 Various Models
DATE: November 12, 2019
Mercedes-Benz USA, LLC A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Campaign No. : NHTSA ID Campaign Desc. : Vehicle Position for Emergency Call TBA 19V787 PEND ECALL SW
This is to notify you of a new Recall Campaign regarding the emergency call system in 24,473 Model Year (“MY”) 13-17 vehicles (see
supplementary page). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on November 12, 2019.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on various Model Year (“MY”) 13-17 vehicles (see supplementary page), the software of the
communication module might not meet current production specifications. This communication
module is used to communicate the vehicle’s location for the emergency call system (eCall), in
addition to other convenience features. Due to a software fault in the communication module as
provided by the supplier, the date and time as determined from the GPS satellite data could
differ from the actual date and time starting on November 4, 2019. The correct date and time
are necessary for the “Assisted-GPS” function to determine the vehicle position. If there are any
date and time differences, the control unit’s ability to identify the GPS satellites that are
necessary for the position determination would be affected. As a result, a determination of the
vehicle’s position would be delayed or not possible. Note that some vehicles may have already
successfully received an “Over-the-Air” (“OTA”) update.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check to verify
whether the vehicle has received the updated software of the communication module on the
affected vehicles and update if necessary.
Parts Parts are not required as the remedy is software-based. However, the software is not yet
available for repairs.
Vehicles Affected
Vehicle Model Year(s) 2013-2017
Vehicle Model See supplementary page
Vehicle Populations
Total Recall Population 24,473
Total Vehicles in Dealer Inventory 3
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY13-17 vehicles in dealer inventory covered by
this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent vehicles covered by this notification
until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Campaign No. :
NHTSA ID
Campaign Desc. :
Vehicle Position for Emergency Call
TBA
19V787
PEND ECALL SW
Vehicles Affected
Vehicle Model Year(s)
2013-2017
Vehicle Model
CLA-Class (117 platform)
GLA-Class (156 platform)
M-Class/GLE/GL/GLS-Class (166 platform)
SLK/SLC-Class (172 platform)
AMG GT-Class (190 platform)
GLK/C-Class (204 platform)
C-Class (205 platform)
E-Class Coupe/Cabrio (207 platform)
E-Class (212 platform)
S-Class Coupe/Cabrio (217 platform)
CLS-Class (218 platform)
S-Class (222 platform)
SL (231 platform)
B-Class (242 platform)
GLC-Class (253 platform)
GLE Coupe-Class (292 platform)
G-Class (463 platform)
Vehicle Populations
Total Recall Population
24,479
Total Vehicles in Dealer Inventory
3
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
SEOCONTENT-END
163 Affected Products
Vehicles
13 Associated Documents
Defect Notice 573 Report
RCLRPT-19V787-4648.PDF 298.953KB
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Recall Acknowledgement
RCAK-19V787-8088.pdf 247.184KB
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Recall 573 Report – Amendment 1
RCLRPT-19V787-4814.PDF 298.69KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification – Vehicle Position for Emergency Call – MY13-17 Various Models
RCMN-19V787-4836.pdf 175.436KB
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Miscellaneous Document – Full List of Affected Vehicles
RMISC-19V787-4620.pdf 106.521KB
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Remedy Instructions and TSB
RCRIT-19V787-4772.pdf 157.934KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V787-1146.PDF 211.152KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V787-6845.PDF 211.258KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V787-5344.PDF 211.347KB
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Recall 573 Report – Amendment 2
RCLRPT-19V787-5513.PDF 298.999KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V787-9363.pdf 163.242KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Vehicle Position for Emergency Call
RCMN-19V787-2616.pdf 368.833KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V787-6221.PDF 211.454KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V787&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
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- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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