October 4, 2019 NHTSA CAMPAIGN NUMBER: 19V709000
Rear Door Window Trim May Detach
The detached trim can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 19V709
Manufacturer Mercedes-Benz
USA, LLC.
Components STRUCTURE
Potential Number of Units Affected 13,799
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
Remedy
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019100011.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Fastening of Rear Door Trim Bar MY20 GLE-Class (167 platform) and GLS-Class (X167 platform) | DATE: October 25, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely, Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | October 25, 2019 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Fastening of Rear Door Trim Bar | |
| 2019100011 | 19V709 | 19P6792001 | ||
| This is to notify you of a Recall Campaign Launch regarding the rear door trim bar on 13,797 Model Year (โMYโ) 2020 GLE-Class and GLS-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as โOPENโ on October 25, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (โDAGโ), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (โMYโ) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the fastening of the rear door window trim bars might not meet current production specifications.
Under certain driving conditions, the trim bar might separate from the vehicle while driving. This might pose a risk of injury to other road users and increase the risk of a crash. | |||
| What Weโre Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the fastening of the rear door window trim bars and rework them, if necessary. | |||
| Parts | Parts are available and can be ordered as necessary. Dealers will be allocated an initial parts supply to help expedite repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class, GLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 13,797 | |||
| Total Vehicles in Dealer Inventory | 1,194 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as โOPENโ and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs โ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
|
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2019100011, October 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class (167 platform) and GLS-Class (X167 platform) Model Year 2020 Check window divider on right and left rear doors, Rework if necessary. |
Daimler AG (โDAGโ), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (โMYโ) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the fastening of the rear door window trim bars might not meet current production specifications. Under certain driving conditions, the trim bar might separate from the vehicle while driving. This might pose a risk of injury to other road users and increase the risk of a crash. An authorized Mercedes-Benz dealer will check the fastening of the rear door window trim bars and rework them, if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 13,797 vehicles are involved.
Order No. P-RC-2019100011
Test Procedure
- Lower side window on right and left rear door.
- Check window divider (A, figure 1) on right and left for tight seating.
To do so, grasp the window divider in the upper area by hand (figure 1) and support with the thumb on the fixed window (figure 2). After this, carefully pull the window divider to the outside with minor force.
The window divider should not detach due to the minor force. Ensure that there is at least a 1mm clearance between the chrome trim strip (B, Figure 2) and window divider (A, Figure 2), and that the window divider does not jam under the chrome trim strip of the window frame (B). If the window divider jams under the chrome strip, the test results in a false positive.
Figure 1 & Figure 2
-
- Window divider (A) detaches due to slight tractive force: Carry out work procedure.
- Window divider (A) does not loosen due to slight tractive force: End measure.
The inspection scope findings must be recorded in writing on the work order
Work Procedure
- Insert spacers (C, figure 3) into clips 1 to 5 (counted from above).
Pay attention to the correct position of the spacers. Ensure that the spacer is fully inserted.
Figure 3
- Assemble in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number | Estimated Replacement Rate |
| 1* | Spacer | A 000 988 33 00 | 74% |
* 1 Packaging unit comprises 10 pieces
Warranty Information With Check
Operation: Check window divider on left and right rear doors (02-1547)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 67 920 01 8 | 02-1547 | 0.1 |
With Check and Repair
Operation: Check window divider on left and right rear doors (02-1547) Rework window divider on rear door (02-1548)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 67 920 01 7 | 02-1547 | 0.1 |
| 02-1548* | 0.1 |
*This operation can be used once per side as required
Note
Small parts such as screws, stop nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts (per WIS) are taken into account in the budgeting and can be claimed.
Note
Operation Number labor times are subject to change.
P-RC-2019100011
IMPORTANT SAFETY RECALL 2019100011
This notice applies to your vehicle, VIN:
Fastening of Rear Door Trim Bar
NHTSA Recall # 19V709
November, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (โMBAGโ), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (โMYโ) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG determined that on certain MY 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the fastening of the rear door window trim bars might not meet current production specifications. Under certain driving conditions, the trim bar might separate from the vehicle while driving. This might pose a risk of injury to other road users and increase the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the fastening of the rear door window trim bars and rework them, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the fastening of the rear door trim bar under Recall Campaign #2019100011.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See wwwPub.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR- MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Fastening of Rear Door Trim Bar MY20 GLE-Class (167 platform) and GLS-Class (X167 platform) | DATE: October 16, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Fastening of Rear Door Trim Bar | |
| TBA | 19V709 | PEND 167 RTRIM BAR | ||
| This is to notify you of a new Recall Campaign regarding the rear door trim bar on 13,799 Model Year (โMYโ) 2020 GLE-Class and GLS-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as โPENDINGโ on October 16, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (โDAGโ), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (โMYโ) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the fastening of the rear door window trim bars might not meet current production
specifications. Under certain driving conditions, the trim bar might separate from the vehicle while driving. This might pose a risk of injury to other road users and increase the risk of a crash. | |||
| What Weโre Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the fastening of the rear door window trim bars and rework them, if necessary. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class, GLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 13,799 | |||
| Total Vehicles in Dealer Inventory | 1,089 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as โOPENโ and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs โ This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
SEOCONTENT-START
Mercedes-Benz USA, LLC A Daimler Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Fastening of Rear Door Trim Bar
MY20 GLE-Class (167 platform) and GLS-Class (X167 platform)
DATE: October 16, 2019
Mercedes-Benz USA, LLC A Daimler Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Campaign No. : NHTSA ID Campaign Desc. : Fastening of Rear Door Trim Bar TBA 19V709 PEND 167 RTRIM BAR
This is to notify you of a new Recall Campaign regarding the rear door trim bar on 13,799 Model Year (โMYโ) 2020 GLE-Class and GLS-Class
(167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as โPENDINGโ on October 16, 2019.
Background
Issue
Daimler AG (โDAGโ), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain Model Year (โMYโ) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform)
vehicles, the fastening of the rear door window trim bars might not meet current production
specifications. Under certain driving conditions, the trim bar might separate from the vehicle
while driving. This might pose a risk of injury to other road users and increase the risk of a crash.
What Weโre Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the
fastening of the rear door window trim bars and rework them, if necessary.
Parts A remedy is not yet available. An additional notification will be sent once a remedy is
available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class, GLS-Class
Vehicle Populations
Total Recall Population 13,799
Total Vehicles in Dealer Inventory 1,089
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in
dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be
flagged as โOPENโ and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or
leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class and GLS-Class
vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs โ This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLE350 | 2020 |
| MERCEDES BENZ | GLS450 | 2020 |
| MERCEDES BENZ | GLS580 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
14 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V709-4408.PDF 211.247KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V709-2446.PDF 211.143KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V709-4964.PDF 211.336KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V709-9828.pdf 181.298KB
Recall 573 Report – Amendment 2
RCLRPT-19V709-4857.PDF 217.213KB
Recall 573 Report – Amendment 3
RCLRPT-19V709-8033.PDF 217.202KB
Manufacturer Notices(to Dealers,etc) – Fastening of Rear Door Trim Bar 10/25/19
RCMN-19V709-2175.pdf 386.915KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Recall Campaign Initial Notification Fastening of Rear Door Trim Bar MY20 GLE-Class (167 platform) and GLS-Class (X167 platform) dated 10-16-19.
Remedy Instructions and TSB
RCRIT-19V709-1757.pdf 224.028KB
Recall Acknowledgement
RCAK-19V709-5240.pdf 296.475KB
Recall 573 Report – Amendment 4
RCLRPT-19V709-4860.PDF 217.221KB
Defect Notice 573 Report
RCLRPT-19V709-3478.PDF 217.199KB
Defect Notice 573 Report
RCLRPT-19V709-4261.PDF 217.2KB
Recall 573 Report – Amendment 1
RCLRPT-19V709-4048.PDF 217.199KB
Latest Recalls Documents
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