“This site contains affiliate links for which OEMDTC may be compensated” |
August 9, 2019 NHTSA CAMPAIGN NUMBER: 19V586000
Loss of power from the battery can impair post-crash functions, such as communicating with emergency services and activating hazard lights. The battery may also detach and become a road hazard. Either of these scenarios can increase the risk of injury.
NHTSA Campaign Number: 19V586
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 26,584
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 C300, C300 4MATIC, and C43 AMG 4MATIC vehicles. The mounting bracket for the 12-volt battery may not be secured. This may allow the battery to shift, possibly disconnecting the terminals in the event of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the battery mounting bracket, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019090010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Replace Battery Mounting Bracket MY18-19 C-Class (205 Platform) | DATE: October 15, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | October 15, 2019 | |||
Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Battery Mounting Bracket | |
2019090010 | 19V586 | 19P5490029 | ||
This is to notify you of a Recall Campaign Launch to update the battery mounting bracket on 26,584 Model Year (“MY”) 2018-2019 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on October 15, 2019. | ||||
Background | ||||
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | |||
Parts | Parts are available and can be ordered as necessary | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2018-2019 | |||
Vehicle Model | C-Class | |||
Vehicle Populations | ||||
Total Recall Population | 26,584 | |||
Total Vehicles in Dealer Inventory | 826 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 C-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2019090010, October 2019
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Model C-Class vehicles (205 platform) Model Year 2018-2019 Replace Battery Mounting Bracket |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 C-Class vehicles (205 platform), the mounting bracket for the 12V starter battery might not have been manufactured according to current production specification. If the battery is not properly secured, it could shift and disconnect the terminals in the event of a crash. If this were to occur, the vehicle’s power supply would be interrupted, impairing different post-crash functionalities. Furthermore, if the battery detaches from the vehicle in a crash, it could become a road hazard. Either of these scenarios can increase the risk of injury. An authorized Mercedes-Benz
dealer will replace the battery mounting bracket on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 26,584 vehicles are involved.
Order No. P-RC-2019090010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Procedure

Figure 1
- Replace holder at battery frame ( 23 Nm A, figure 1). For basic data, see 10-P-0005LW.
- Assemble in reverse order.
Primary Parts Information
Qty. | Part Name | Part Number | Estimated Replacement Rate |
1 | Battery frame holder | A 205 620 28 02 | 100% |
Warranty Information
Operation: Replace a holder at battery frame (02-3692)
Damage Code | Operation Number | Labor Time (hrs.) |
54 900 29 7 | 02-3692 | 0.3 |
Note
Operation Number labor times are subject to change.
P-RC-2019090010
IMPORTANT SAFETY RECALL 2019090010
This notice applies to your vehicle, VIN:
Replace Battery Mounting Bracket
NHTSA Recall #19V586
October, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz
dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 C-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? | DAG has determined that on certain MY 2018-2019 C-Class vehicles (205 platform) the mounting bracket for the 12V starter battery might not have been manufactured according to current production specification. If the battery is not properly secured, it could shift and disconnect the terminals in the event of a crash. If this were to occur, the vehicle’s power supply would be interrupted, impairing different post-crash functionalities. Furthermore, if the battery were to detach from the vehicle in a crash, it could become a road hazard. Either of these scenarios can increase the risk of injury. |
What will your DEALER DO? | An authorized Mercedes-Benz![]() ![]() |
What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz![]() You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes- Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Replace Battery Mounting Bracket MY18-19 C-Class (205 Platform) | DATE: August 16,2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Battery Mounting Bracket | |
TBA | 19V586 | PEND BTRY MNTG BRKT | ||
This is to notify you of a new Recall Campaign regarding the battery mounting bracket on 26,584 Model Year (“MY”) 2018-2019 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019. | ||||
Background | ||||
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | |||
Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2018- 2019 | |||
Vehicle Model | C-Class | |||
Vehicle Populations | ||||
Total Recall Population | 26,584 | |||
Total Vehicles in Dealer Inventory | 1,057 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 C-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Replace Battery Mounting Bracket
NHTSA Recall #19V586
October, 2019
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 C-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. The purpose of this letter is to explain what the recall is about, what we are doing to correct it, and when parts will be available.
What is the Concern?
DAG has determined that on certain Model Year (“MY”) 2018-2019 C-Class vehicles (205 platform) the mounting bracket for the 12V starter battery might not have been manufactured according to current production specification. If the battery is not properly secured, it could shift and disconnect the terminals in the event of a crash. If this were to occur, the vehicle’s power supply would be interrupted, impairing different post-crash functionalities. Furthermore, if the battery detaches from the vehicle in a crash, it could become a road hazard.
To remedy this recall issue, an authorized Mercedes-Benz dealer will replace the battery mounting bracket on the affected vehicles. Unfortunately, the parts to remedy this are not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES BENZ![]() | C300 | 2018-2019 |
MERCEDES BENZ![]() | C43 AMG | 2018-2019 |
13 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V586-4210.PDF 211.239KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V586-0311.PDF 211.131KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V586-6725.PDF 211.327KB
Defect Notice 573 Report
RCLRPT-19V586-5890.PDF 216.631KB
Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Replace Battery Mounting Bracket MY18-19 C-Class (205 Platform)
RCMN-19V586-9830.pdf 169.854KB
Recall 573 Report – AMENDMENT 1
RCLRPT-19V586-3961.PDF 216.773KB
Recall Acknowledgement
RCAK-19V586-2217.pdf 244.953KB
Remedy Instructions and TSB
RCRIT-19V586-7353.pdf 176.032KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Replace Battery Mounting Bracket MY18-19 C-Class (205 Platform) dated 10/15/19.
RCMN-19V586-1106.pdf 338.871KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V586-4662.pdf 230.595KB
Recall 573 Report – Amendment 2
RCLRPT-19V586-8740.PDF 216.821KB
Recall 573 Report – Amendment 3
RCLRPT-19V586-3547.PDF 216.777KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V586-6549.pdf 155.063KB
Latest Recalls Documents
- Extreme-duty battery tray for Automotive, Marine, RV batteries
- Battery Tray is constructed from high impact, heavy polypropylene plastic
- Keeps your battery safe; keeps your battery securely mounted and limits battery movement with its included battery strap
- Accommodates 27 series batteries up to 7" x 12.5", Safety Strap and buckle are included.
- 8 mounting points (4 per long length)
- A rugged battery tray for group 31 batteries, including marine, RV, camper, and trailer batteries.
- Features a heavy-duty 42-inch hold-down strap with nylon resistant webbing that withstands a tensile load of over 120 kilograms of force.
- Impact-resistant down to minus 20 degrees Fahrenheit, withstands acid, gas, oil and other contaminants, and immune to UV exposure.
- Keeps your battery securely mounted and limits battery movement during transportation and operation.
- Meets United States Coast Guard (USCG) Code of Federal Regulations 183.420, American Boat and Yacht Council (ABYC) E-10.7 specifications, and frustration-free packaging.
- Application - For Most Car and Truck batteries including the following optima sizes: For Red top: 34, 34R, 34/78 & For Yellow top: D34, D34/78 & For Blue top: 34M, D34M .
- Package includes: 1*Base plate, 1*Top plate, 3*All-thread hold downs, 3*thread sleeves & 6*Matching nuts.
- Quality - Made of high-quality aluminum alloy and iron, it is durable, rust-proof, and perfectly protects the battery.
- Features - Designed to securely mount your battery in your vehicle using sturdy base plates and hold-down plates and includes heavy duty 3/8" hardware.
- Perfect Design - Bottom tray will accept batteries up to 10.5" Length x 6.95" width x 6.7" height with provided thread sleeves(batteries over 7.4" tall will require longer 3/8-16 all-thread).
- Holds Batteries in Place: Safely holds group 24/24M automotive batteries to prevent movement during transportation
- Safe and Durable Construction: Constructed of heavy-duty, acid-resistant plastic with stainless steel hardware
- Fit: Fits batteries up to 11 1/8-inches (L) x 6 ¾-inches (W) x 8-inches (H)
- Overall Dimensions: 11 9/16-inches (L) x 8 ½-inches (W) x 9 5/8-inches (H)
- Includes: (1) tray, (2) rods, (1) cross bar and (1) knob
- Direct replacement - this battery tray matches the fit and function of the original equipment part
- Durable construction - this battery tray is made from quality materials to prevent damage caused by an unsecured battery
- Cost-effective solution - offers original equipment quality at lower cost than dealer replacement
- Quality tested - this part has undergone vehicle fitment and dimensional testing
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Direct replacement - this battery tray matches the fit and function of the original equipment part
- Durable construction - this battery tray is made from quality materials to prevent damage caused by an unsecured battery
- Cost-effective solution - offers original equipment quality at lower cost than dealer replacement
- Quality tested - this part has undergone vehicle fitment and dimensional testing
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- 【Powerful Support】 The whole battery tray is made of steel. The steel sheet is connected to the steel sheet, the material is strong and has strong support, can easily carry the weight of the battery
- 【Longer Life】The battery box has multiple round holes that facilitate air circulation and reduce water retention. The round holes also facilitate heat dissipation, which can improve battery life
- 【Adjustable Size】The battery tray has adjustable bolts. This battery tray can hold batteries up to 10.63 "L × 7.06 "W × 7.5 "H, so it's compatible with most sizes of batteries. Please make sure that it is compatible with the size of the battery being used before selecting it
- 【Easy to install & Wide applications】The Battery mounting box adopts simple bolt-on design, no need to re-solder. Easy to install, easy to disassemble, save more time and money. Can be used in a variety of scenarios, such as car racks, camping, self-built cabins or boat cabins
- 【More Sately】The surface of the battery bracket adopts flame retardant plastic spraying process, which effectively prevents oxidation, rust and corrosion. The main material of the battery bracket is carbon steel, which has good insulating properties and prevents the spread of battery leakage, providing higher safety
- Extreme-duty battery tray for Automotive, Marine, RV batteries and more; designed for a single group 24 battery
- Military grade battery hold-down strap; 42 inches water resistant nylon webbing and heavy-duty buckle withstands a tensile load of over 120 kilograms force
- Certified and tested; meets United States Coast Guard (USCG) Code of Federal Regulations 183.420 and American Boat and Yacht Council (ABYC) E-10.7 specifications
- Designed for abuse; impact resistant down to minus 20 degrees Fahrenheit, withstands acid, gas, oil and other contaminants, and immune to UV exposure
- Keeps your battery safe; keeps your battery securely mounted and limits battery movement with its included battery strap
- Strong, reliable holder for Group 29 or Group 31 battery
- Strong poly strap has quick-release buckle for easy installation/removal of battery
- Tray is resistant to gasoline, oil, acid, and most chemicals
- Meets all NMMA requirements
- 13-3/16 In. L x 7-5/8 In. W x 1-9/32 In. H
Last update on 2025-03-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.