Replace Battery Mounting Bracket – 2018-2019 Mercedes-Benz C-Class

August 9, 2019 NHTSA CAMPAIGN NUMBER: 19V586000

Battery may not be Secured

Loss of power from the battery can impair post-crash functions, such as communicating with emergency services and activating hazard lights. The battery may also detach and become a road hazard. Either of these scenarios can increase the risk of injury.

 

NHTSA Campaign Number: 19V586

Manufacturer Mercedes-Benz USA, LLC.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 26,584

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 C300, C300 4MATIC, and C43 AMG 4MATIC vehicles. The mounting bracket for the 12-volt battery may not be secured. This may allow the battery to shift, possibly disconnecting the terminals in the event of a crash.

 

Remedy

MBUSA will notify owners, and dealers will replace the battery mounting bracket, free of charge. The recall is expected to begin October 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall


 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace Battery Mounting Bracket
MY18-19 C-Class (205 Platform)
DATE: August 16,2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :  NHTSA ID Campaign Desc. : Replace Battery Mounting Bracket
TBA 19V586 PEND BTRY MNTG BRKT
This is to notify you of a new Recall Campaign regarding the battery mounting bracket on 26,584 Model Year (“MY”) 2018-2019 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019.
Background
Issue Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 C-Class vehicles (205 platform) the mounting bracket for the 12V starter battery might not have been manufactured according to current production specification. If the battery is not properly secured, it could shift and disconnect the terminals in the event of a crash. If this were to occur, the vehicle’s power supply would be interrupted, impairing different post-crash functionalities. Furthermore, if the battery detaches from the vehicle in a crash, it could become a road hazard, increasing the risk of injury for other road users.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the battery mounting bracket on the affected vehicles.
Parts A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2018- 2019
Vehicle Model C-Class
Vehicle Populations
Total Recall Population 26,584
Total Vehicles in Dealer Inventory 1,057
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 C-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES BENZ C300 2018-2019
MERCEDES BENZ C43 AMG 2018-2019

4 Associated Documents

Defect Notice 573 Report

RCLRPT-19V586-5890.PDF 216.631KB

Download (PDF, 212KB)


Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Replace Battery Mounting Bracket MY18-19 C-Class (205 Platform)

RCMN-19V586-9830.pdf 169.854KB

Download (PDF, 166KB)


Recall 573 Report – AMENDMENT 1

RCLRPT-19V586-3961.PDF 216.773KB

Download (PDF, 212KB)


Recall Acknowledgement

RCAK-19V586-2217.pdf 244.953KB

Download (PDF, 239KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V586&docType=RCL


 

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Last update on 2019-09-02 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-02 / Affiliate links / Images from Amazon Product Advertising API

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