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August 12, 2019 NHTSA CAMPAIGN NUMBER: 19V585000
Rear Middle Seatbelt Anchor Plate may be Loose
The seatbelt for a passenger seated in the rear middle seating position might not be properly secured, which could increase the risk of an injury in the event of a crash.
NHTSA Campaign Number: 19V585
Manufacturer Mercedes-Benz USA, LLC.
Components SEAT BELTS
Potential Number of Units Affected 3,435
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The left anchor plate of the rear middle seatbelt may be loose.
Remedy
MBUSA will notify owners, and dealers will inspect the left anchor plate of the rear middle seatbelt, correcting its installation as necessary, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019080010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Rear Middle Seat Belt Anchor MY18-19 156 (GLA-Class) |
DATE: September 10, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | September 10, 2019 | ||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Rear Middle Seat Belt Anchor |
| 2019080010 | 19V585 | 19P9290002 | |
| This is to notify you of a new Recall Campaign regarding the rear middle seat belt on 3,435 Model Year (“MY”) 2018-2019 GLA-Class (156 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on September 10, 2019. | |||
| Background | |||
| Issue | Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 GLA-Class vehicles (156 platform), the left anchor plate for the rear middle seatbelt might not be bolted according to current production specifications. In this case, the left anchor plate of the rear middle seatbelt would only be kept in position by the rear seat bench cushion. If a passenger were to attempt to fasten the rear middle seatbelt for the first time, the left anchor plate would immediately become loose. As a result, the seatbelt for a passenger seated in the rear middle seating position might not be properly secured, which could increase the risk of
an injury in the event of a crash. |
||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the left anchor plate for the rear middle seatbelt on the affected vehicles and, if necessary, correctly bolt
it onto the vehicle body. |
||
| Parts | The remedy is available and can be performed. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2018- 2019 | ||
| Vehicle Model | GLA-Class | ||
| Vehicle Populations | |||
| Total Recall Population | 3,435 | ||
| Total Vehicles in Dealer Inventory | 30 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 GLA-Class vehicles covered by this notification until the vehicle has been repaired. |
|||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed on September 13, 2019, approximately one week after the remedy becomes available to dealers. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
|||
Campaign No. 2019080010, September 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLA-Class vehicles (156 platform) Model Years 2018-2019 Check rear middle seat belt, correct if necessary |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018- 2019 GLA-Class vehicles (156 platform), the left anchor plate for the rear middle seatbelt might not be bolted according to current production specifications. An authorized Mercedes-Benz dealer will check the left anchor plate for the rear middle seatbelt on the affected vehicles and, if necessary, correctly bolt it onto the vehicle body.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 3435 vehicles are involved.
Order No. P-RC-2019080010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check procedure
- Grasp seat belt strap of center rear seat belt in area of rear seat cushion and rear seat backrest and pull away from rear seat (Figure 1).
It is possible that the seat belt end fitting of the center rear seat belt is not attached and is just jammed.
Figure 1
Work procedure
- Remove rear seat cushion.
For basic data, see AR91.12-P-1020NKC.
- Remove threaded connection (A, Figure 2) of seat belt buckle (B, Figure 2) for left rear seat belt and seat belt end fitting for center rear seat belt.
- Screw seat belt end fitting (C, Figure 2) for center rear seat belt to left seat belt buckle. Torque 35 Nm.
Order: Seat belt buckle, seat belt end fitting, nut.
Figure 2
Warranty Information
With check
Operation: Check center rear seat belt (02-1280)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 92 900 02 8 | 02-1280 | 0.1 |
With Check Work procedure
Operation: Check center rear seat belt (02-1280)
Correct center rear seat belt (after check) (02-1281)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 92 900 02 8 | 02-1280 | 0.1 |
| 02-1281 | 0.4 |
Note
Operation labor times are subject to change.
IMPORTANT SAFETY RECALL 2019080010
This notice applies to your vehicle, VIN:
Check Rear Middle Seat Belt
NHTSA Recall # 19V585
September, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 GLA-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG has determined that on certain MY 2018-2019 GLA-Class vehicles (156 platform), the left anchor plate for the rear middle seatbelt might not be bolted to the body according to current production specifications. In this case, the left anchor plate of the rear middle seatbelt would only be kept in position by the rear seat bench cushion. If a passenger were to attempt to fasten the rear middle seatbelt for the first time, the left anchor plate would immediately become loose. As a result, the seatbelt for a passenger seated in the rear middle seating position might not be properly secured, which could increase the risk of an injury in the event of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the left anchor plate for the rear middle seatbelt on the affected vehicles and, if necessary, correctly fasten it onto the vehicle body. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the left anchor plate of the rear middle seatbelt under Recall Campaign #2019080010. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes- Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Rear Middle Seat Belt MY18-19 GLA-Class (156 Platform) |
DATE: August 16,2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Rear Middle Seat Belt | |
| TBA | 19V585 | PEND 156 REAR M SB | ||
| This is to notify you of a new Recall Campaign regarding the rear middle seat belt on 3,435 Model Year (“MY”) 2018-2019 GLA-Class (156 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018- 2019 GLA-Class vehicles (156 platform), the left anchor plate for the rear middle seatbelt might not be bolted according to current production specifications. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the left anchor plate for the rear middle seatbelt on the affected vehicles and, if necessary, correctly bolt it onto the vehicle body. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2018- 2019 | |||
| Vehicle Model | GLA-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 3,435 | |||
| Total Vehicles in Dealer Inventory | 37 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 GLA-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLA250 | 2018-2019 |
12 Associated Documents
Recall Quarterly Report #3, 2020-1
RCLQRT-19V585-4920.PDF 211.342KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V585-8705.pdf 276.494KB
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Recall Quarterly Report #2, 2019-4
RCLQRT-19V585-5206.PDF 211.251KB
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Recall Quarterly Report #4, 2020-2
RCLQRT-19V585-8263.PDF 211.451KB
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Remedy Instructions and TSB
RCRIT-19V585-7509.pdf 194.31KB
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Defect Notice 573 Report
RCLRPT-19V585-4928.PDF 216.069KB
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Recall Acknowledgement
RCAK-19V585-5110.pdf 244.787KB
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Manufacturer Notices(to Dealers, etc.) – Recall Campaign Initial Notification Rear Middle Seat Belt MY18-19 GLA-Class (156 Platform)
RCMN-19V585-2091.pdf 169.156KB
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Recall 573 Report – Amendment 2
RCLRPT-19V585-3655.PDF 216.061KB
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Recall 573 Report – Amendment 1
RCLRPT-19V585-2298.PDF 216.07KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Rear Middle Seat Belt Anchor MY18-19 156 (GLA-Class)
RCMN-19V585-4871.pdf 357.071KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V585-4901.PDF 211.153KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V585&docType=RCL
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