Rework AC Drain Hose – 2020 Mercedes-Benz GLE-Class

August 12, 2019 NHTSA CAMPAIGN NUMBER: 19V587000

Incorrectly Installed Air Conditioner Drain Hoses

If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

 

NHTSA Campaign Number: 19V587

Manufacturer Mercedes-Benz USA, LLC.

Components EQUIPMENT

Potential Number of Units Affected 17,755

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

 

Remedy

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019080005.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Update Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class, GLS-Class (167/X167 Platform)	DATE: September 18, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				August 28, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Rework AC Drain Hose
2019080005	19V587	19P8391101
This is to notify you of a Recall Campaign update regarding the installation of the air conditioning drain hoses on an additional 640 Model Year (“MY”) 2020 GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “OPEN” on August 28, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class, GLS-Class vehicles, (167/X167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning system might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side foot wells, it could cause corrosion and/or short circuits to the electrical components installed in this area, , thereby increasing the risk of fire. In addition, the performance of other features of the vehicle could be affected. For example, availability of the automatic emergency call (eCall); unlocking and/or starting; and activation of the engine limp-home mode during driving. The impact on these features could increase the potential risk of injury or a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary.
Parts		Parts are not required; remedy involves a rework of the AC drain hose.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class, GLS-Class
Vehicle Populations
Total Recall Population		18,392
Total Vehicles in Dealer Inventory		1,106
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class, GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class, GLS-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class (167 Platform)	DATE: August 28, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				August 28, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Rework AC Drain Hose
2019080005	19V587	19P8391101
This is to notify you of a new Recall Campaign regarding the installation of the air conditioning drain hoses on 17,755 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 28, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles, (167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning system might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side foot wells, it could cause corrosion and/or short circuits to the electrical components installed in this area, , thereby increasing the risk of fire. In addition, the performance of other features of the vehicle could be affected. For example, availability of the automatic emergency call (eCall); unlocking and/or starting; and activation of the engine limp-home mode during driving. The impact on these features could increase the potential risk of injury or a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary.
Parts		Parts are not required; remedy involves a rework of the AC drain hose.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		17,755
Total Vehicles in Dealer Inventory		1,745
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019080005, August 2017

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLE-Class vehicles, (167 platform) Model Year 2020 Check condensation drain hoses of air conditioning system, rework if necessary

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles, (167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning system might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side foot wells, it could cause corrosion and/or short circuits to the electrical components installed in this area, which could lead to a short circuit, thereby increasing the risk of fire. In addition, the performance of other features of the vehicle could be affected. For example, the automatic emergency call (eCall) might not be available; the vehicle might not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. The impact on these features could increase the potential risk of injury or a crash. As a precautionary measure, an authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 17,755 vehicles are involved.

 

Order No. P-RC-2019080005

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

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Check/test procedure A

 

1. Release floor covering in footwell on driver’s and front passenger side and check condensation drain hose at right and left of air conditioning system (Figure 1).

The condensation drain hose must be installed without creases in proper-seated position and inserted correctly on the heater box or tunnel (C, Figure 1).

The cutout (B, Figure 1) must be positioned correctly on the fitting of the heater box. There must not be any visible or noticeable traces of water.

 

1. Condensation drain hose not fastened correctly: Carry out check/test procedure B.
2. Condensation drain hose fastened correctly: End measure.

 

The findings from the check/test procedure must be documented on the work order.

 

Check/test procedure B

 

1. Remove front floor covering and covers above the electrical assemblies in the foot well of the incorrectly mounted drain hose.

Remove corresponding driver’s seat and/or front passenger seat.

For basic data on removing the floor covering on the front passenger side, see AR68.80-P-0008ME.

For basic data on removing the floor covering on the front driver’s side, see AR68.80-P-0007ME.

 

2. Check accessible electrical connections in the moist area for moisture and corrosion.
   1. Condensation drain hose not fastened correctly and minor traces of water present: Carry out work procedure A.
   2. Condensation drain hose not fastened correctly and major traces of water present: Carry out work procedure B.

The findings from the check/test procedure must be recorded on the work order.

 

Work procedure A

1. In case of slight dampness and no visible traces of condensation: dry out footwell and floor covering.
2. Reinstall footwell trim

 

Work procedure B

1. In case of major water entry and/or filled up floor recesses: Perform Xentry Quick Test
2. Take informative pictures of the affected, exposed footwell.
3. Create PTSS Case and attach Xentry quick test. Please be sure to include pictures of: water ingress in footwell, the electrical pins on the connectors, harness, and control unit(s).

Send via PTSS case to Engineering for review. PTSS will advise regarding further action(s).

 

Warranty Information

Check

Operation: Inspection of condensation drain hose at right and left of air conditioning system (02-1265)

Damage Code	Operation Number	Labor Time (hrs.)
83 911 01	02-1265	0.1

 

Check and Rework

Operation: Inspection of condensation drain hose at right and left of air conditioning system (02-1265) Rework condensation drain hose (after check) (02-1266)

Removal and re-installation of driver/passenger seats and footwell trim (02-1307) Perform Xentry Quick Test & Drying of driver/passenger footwell (02-1308)

Damage Code	Operation Number	Labor Time (hrs.)
83 911 01	02-1265	0.1
	02-1266	0.1
	02-1307	1.3
	02-1308	ZM

 

Note: labor times are subject to change.

 

P-RC-2019080005

 

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IMPORTANT SAFETY RECALL 2019080005
This notice applies to your vehicle, VIN:
Rework Air Conditioning Drain Hose
NHTSA Recall # 19V587

 

September, 2019

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

2019080005

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform).  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain MY 2020 GLE-Class vehicles, (167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side footwells, it might cause corrosion and/or short circuits to the electrical components installed in this area,  thereby increasing the risk of a fire. In addition, the performance of other features of the vehicle could be affected.  For example, availability of the automatic emergency call (eCall) ; vehicle  unlocking and/or starting; and activation of the engine limp-home mode during driving. The impact on these features could increase the potential risk of injury or a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures, which might be applicable to your vehicle, and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the air conditioning drain hoses under Recall Campaign #2019080005. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left.

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT  VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class (167 Platform)	DATE: August 16,2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :	NHTSA ID	Campaign Desc. :	Rework AC Drain Hose
TBA	19V587	PEND AC DRN HOSE
This is to notify you of a new Recall Campaign regarding the installation of the air conditioning drain hoses on 17,755 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles, (167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning system might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side foot wells, it could cause corrosion and/or short circuits to the electrical components installed in this area, which could lead to a short circuit, thereby increasing the risk of fire. In addition, the performance of other features of the vehicle could be affected. For example, the automatic emergency call (eCall) might not be available; the vehicle might not be able to be unlocked and/or started; and the engine limphome mode might be activated during driving. The impact on these features could increase the potential risk of injury or a crash.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary.
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		17,755
Total Vehicles in Dealer Inventory		1,963
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	GLE350	2020
MERCEDES-BENZ	GLE450	2020

 

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15 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V587-5768.PDF 211.344KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V587-4990.PDF 211.253KB

 

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Manufacturer Notices(to Dealers, etc.) RE: Recall Campaign Launch Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class (167 Platform)

RCMN-19V587-7140.pdf 961.478KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V587-8391.PDF 216.5KB

 

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Remedy Instructions and TSB

RCRIT-19V587-1476.pdf 526.238KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V587-1704.pdf 156.38KB

 

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Manufacturer Notices(to Dealers, etc.) – Recall Campaign Initial Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class (167 Platform)

RCMN-19V587-9813.pdf 170.533KB

 

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Recall Acknowledgement

RCAK-19V587-3766.pdf 244.911KB

 

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Defect Notice 573 Report

RCLRPT-19V587-9317.PDF 216.497KB

 

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Remedy Instructions and TSB

RCRIT-19V587-0175.pdf 530.735KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V587-5630.PDF 217.356KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V587-1918.PDF 216.503KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Update Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class, GLS-Class (167/X167 Platform)

RCMN-19V587-6911.pdf 853.512KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V587-3879.PDF 211.152KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V587-3759.PDF 211.453KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V587&docType=RCL

 

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