Rework AC Drain Hose – 2020 Mercedes-Benz GLE-Class

August 12, 2019 NHTSA CAMPAIGN NUMBER: 19V587000

Incorrectly Installed Air Conditioner Drain Hoses

If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

 

NHTSA Campaign Number: 19V587

Manufacturer Mercedes-Benz USA, LLC.

Components EQUIPMENT

Potential Number of Units Affected 17,755

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

 

Remedy

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall is expected to begin October 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall


 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Rework Air Conditioning (AC) Drain Hose
MY20 GLE-Class (167 Platform)
DATE: August 16,2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :  NHTSA ID Campaign Desc. : Rework AC Drain Hose
TBA 19V587 PEND AC DRN HOSE
This is to notify you of a new Recall Campaign regarding the installation of the air conditioning drain hoses on 17,755 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 16, 2019.
Background
Issue Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles, (167 platform) the air conditioning drain hoses might be incorrectly installed in the vehicle. In this case, condensation water from the air conditioning system might enter the passenger compartment. If a significant volume of condensation water enters the driver and passenger side foot wells, it could cause corrosion and/or short circuits to the electrical components installed in this area, which could lead to a short circuit, thereby increasing the risk of fire. In addition, the performance of other features of the vehicle could be affected. For example, the automatic emergency call (eCall) might not be available; the vehicle might not be able to be unlocked and/or started; and the engine limphome mode might be activated during driving. The impact on these features could increase the potential risk of injury or a crash.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the air conditioning drain hoses and rework, if necessary.
Parts A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class
Vehicle Populations
Total Recall Population 17,755
Total Vehicles in Dealer Inventory 1,963
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES BENZ GLE350 2020
MERCEDES-BENZ GLE450 2020

3 Associated Documents

Manufacturer Notices(to Dealers, etc.) – Recall Campaign Initial Notification Rework Air Conditioning (AC) Drain Hose MY20 GLE-Class (167 Platform)

RCMN-19V587-9813.pdf 170.533KB

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Recall Acknowledgement

RCAK-19V587-3766.pdf 244.911KB

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Defect Notice 573 Report

RCLRPT-19V587-9317.PDF 216.497KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V587&docType=RCL


 

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Last update on 2020-07-09 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-09 / Affiliate links / Images from Amazon Product Advertising API

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