Replace Pass Airbag – 2018-2019 Mercedes-Benz SL-Class

August 2, 2019 NHTSA CAMPAIGN NUMBER: 19V571000

Front Passenger Air Bag May Tear

A tear in the air bag may decrease performance and increase the risk of injury.

 

NHTSA Campaign Number: 19V571

Manufacturer Mercedes-Benz USA, LLC.

Components AIR BAGS

Potential Number of Units Affected 457

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 SL65 AMG, 2019 SL63 AMG and 2018-2019 SL450 and SL550 vehicles. The front passenger air bag may have been improperly sewn, allowing the seam to tear during deployment.

 

Remedy

MBUSA will notify owners, and dealers will replace the passenger air bag, free of charge. The recall began December 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019100016.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Replace Passenger Airbag MY18-19 231 (SL-Class)	DATE: December 6, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				December 6, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Replace Pass Airbag
2019100016	19V571	19P9193002
This is to notify you of a Recall Campaign Launch regarding the passenger airbag seam on 457 Model Year (“MY”) 2018-2019 SL-Class (231 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on December 6, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2019 SL-Class vehicles (231 platform), the front passenger airbag material may not have been sewn according to production specifications. In the event of a crash necessitating an airbag deployment, the circumferential seam in the passenger airbag material might tear, possibly affecting the performance of the airbag, which might increase the risk of injury for the front passenger.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the passenger airbag module on the affected vehicles.
Parts		The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)		2018-2019
Vehicle Model		SL-Class
Vehicle Populations
Total Recall Population		457
Total Vehicles in Dealer Inventory		53
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 SL-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019100016, December 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model SL-Class vehicles (231 platform) Model Years 2018-2019 Replace front passenger airbag

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2019 SL-Class vehicles (231 platform), the front passenger airbag material may not have been sewn according to production specifications. In the event of a crash necessitating an airbag deployment, the circumferential seam in the passenger airbag material might tear, possibly affecting the performance of the airbag, which might increase the risk of injury for the front passenger. An authorized Mercedes- Benz dealer will replace the passenger airbag module on the affected vehicles.

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 457 vehicles are involved.

Order No. P-RC-2019100016

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Before beginning work, there must be no SRS fault message present in the instrument cluster.

If an SRS fault message is present before beginning work, it must be rectified.        Do not invoice the fault rectification together with the recall.

 

Work procedure

 

1. Replace front passenger airbag.

For basic data, see AR91.60-P-0680RK.

 

2. Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (A, figure 1 or 2) goes off and stays off after several seconds.

The SRS check is complete after this step.

Contrary to the work instructions in WIS, it is not required to delete the fault memory in the SRS system using XENTRY Diagnosis.

Figure 1 – Figure 2

 

Primary Parts Information

Qty.	Part Name	Part Number
1	Front passenger airbag	*

 

* The replacement parts must be determined according to the equipment variant for the VIN via the parts job in the Xentry Portal.

 

Warranty Information

Operation: Replace front passenger airbag (02-1284)

Includes: Disconnect/connect ground line of on-board electrical system battery

Damage Code	Operation Number	Labor Time (hrs.)
91 930 02 7	02-1284	0.8

 

Note

Operation Number labor times are subject to change

 

P-RC-2019100016

 

P-RC-2000XXXXXX

 

P-RC-2000XXXXXX

 

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IMPORTANT SAFETY RECALL 2019100016
This notice applies to your vehicle, VIN:
Replace Passenger-side Airbag
NHTSA Recall # 19V571

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

2019100016

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 SL-Class. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG has determined that on certain MY 2018-2019 SL-Class vehicles (231 platform), the front passenger airbag material may not have been sewn according to production specifications.  In the event of a crash necessitating airbag deployment, the passenger airbag material might tear at the circumferential seam, possibly affecting the performance of the airbag, which might increase the risk of injury for the front passenger.
What will your DEALER DO?	As a precautionary measure, an authorized Mercedes-Benz dealer will replace the passenger airbag in the affected vehicles.  This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience.  To locate authorized dealers see  www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the passenger airbag Under Recall Campaign # 2019100016. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information.

 

To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Replace Passenger Airbag MY18-19 231 (SL-Class)	DATE: August 9, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :	NHTSA ID	Campaign Desc. :	Replace Pass Airbag
TBA	19V571	PEND PSAB SEAM
This is to notify you of a new Recall Campaign regarding the passenger airbag seam on 457 Model Year (“MY”) 2018-2019 SL-Class (231 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 9, 2019.
Background
Issue	Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2019 SL-Class vehicles (231 platform), the front passenger airbag material may not have been sewn according to production specifications. In the event of a crash necessitating an airbag deployment, the circumferential seam in the passenger airbag material might tear, possibly affecting the performance of the airbag, which might increase the risk of injury for the front passenger.
What We’re Doing	MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the passenger airbag module on the affected vehicles.
Parts	Parts are not yet available. An additional notification will be sent once the parts are available for repairs.
Vehicles Affected
Vehicle Model Year(s)	2018-2019
Vehicle Model	SL-Class
Vehicle Populations
Total Recall Population	457
Total Vehicles in Dealer Inventory	62
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 SL-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline	Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS	AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle,
Replace Passenger Airbag
NHTSA Recall #19V571

 

September, 2019

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in  certain Model Year (“MY”) 2018-2019 SL-Class vehicles (231 platform). The purpose of this letter is to explain what the recall is about, what we are doing to correct it, and when parts will be available.

 

What is the Concern?

DAG has determined that on certain MY 2018-2019 SL-Class vehicles (231 platform), the front passenger airbag material may not have been sewn according to production specifications. In the event of a crash necessitating an airbag deployment, the circumferential seam in the passenger airbag material might tear, possibly affecting the performance of the airbag, which might increase the risk of injury for the front passenger.

To remedy this recall issue, an authorized Mercedes-Benz dealer will replace the passenger airbag on the affected vehicles. Unfortunately, the parts to remedy this are not yet available.

We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).  A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope.  If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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Mercedes-Benz Part 573 Submission
Submitted to Portal August 2, 2019
Chronology-Only section

Chronology of Defect/Noncompliance Determination

At the end of September 2018, DAG was informed by its airbag supplier that the airbag material seam separated in a single case during the deployment of a front passenger airbag in conformity of production (“COP”) testing of the instrument cluster with the airbag, carried out by the instrument cluster supplier.   In November 2018, DAG was informed by the instrument cluster supplier of a second, similar occurrence during COP testing.  Analysis of the front passenger airbag after deployment showed a small tear at the circumferential seam of the airbag material and an investigation was initiated. The investigation initially indicated a production error as a potential root cause for the tearing of the airbag material at the seam.

In December 2018, working together with the supplier, DAG initiated further analyses.  These analyses included numerical simulations and physical testing on potentially affected airbags in order to determine whether the small seam tears that were previously observed might adversely affect impact occupant protection in a crash.

The supplier completed its testing and reported back to Daimler in March 2019. The supplier concluded that, while the front passenger airbag material might slightly tear at the circumferential seam during an airbag deployment, the supplier’s analysis did not indicate that the airbag’s restraint function would be impaired, and therefore the occupant protection would not be adversely impacted.

DAG initiated internal analyses in the spring of 2019 to further verify the supplier’s conclusion.

DAG found that although all data available showed only a slight tear of the airbag cushion along the seam, the characteristics and size of the tear in an actual crash might vary, and the potential for impaired airbag function could not be ruled out. DAG identified the range of potentially affected vehicles via production records, and on July 26, 2019, DAG determined that a potential safety risk cannot be ruled out and a recall was initiated.

 

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6 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	AMG SL63	2019
MERCEDES BENZ	AMG SL65	2018
MERCEDES BENZ	SL450	2018-2019
MERCEDES BENZ	SL550	2018-2019

 

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14 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V571-3698.PDF 211.137KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V571-9537.pdf 200.804KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V571-1356.PDF 211.323KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V571-8443.PDF 211.241KB

 

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Remedy Instructions and TSB

RCRIT-19V571-3065.pdf 381.038KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Passenger Airbag MY18-19 231 (SL-Class)

RCMN-19V571-9453.pdf 545.282KB

 

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Chronology

RMISC-19V571-9953.pdf 68.788KB

 

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Defect Notice 573 Report

RCLRPT-19V571-3594.PDF 216.948KB

 

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Manufacturer Notices(to Dealers, etc.) Recall Campaign Initial Notification. – Replace Passenger Airbag MY18-19 231 (SL-Class)

RCMN-19V571-2659.pdf 168.006KB

 

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Recall Acknowledgement

RCAK-19V571-3480.pdf 244.512KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V571-3940.PDF 216.968KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V571-1096.PDF 216.932KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V571-7617.pdf 322.088KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V571-1140.PDF 216.935KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V571&docType=RCL

 

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