VS2SCHRALU – Steering Gear Bolt Corrosion – 2016-2017 Mercedes-Benz Metris

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April 10, 2019 NHTSA CAMPAIGN NUMBER: 19V290000

Loss of Power Steering Assist Due to Corrosion

Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

 

NHTSA Campaign Number: 19V290

Manufacturer Daimler Vans USA, LLC

Components STEERING

Potential Number of Units Affected 9,471

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.

 

Remedy

DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2SCHRALU.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls


TO: Mercedes-Benz Dealer
Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Anthony Washington, DM Regulatory Management and Campaigns
RE: Recall Campaign Initial Notification
MY16 – MY17 447 Mercedes-Benz Metris
Steering Gear Bolt Corrosion
DATE: May 31, 2019

 

IMPORTANT NEW RECALL CAMPAIGN INFORMATION


RECALL CAMPAIGN INITIAL NOTIFICATION

May 31, 2019

Campaign No. : Campaign Desc. : Steering Gear Bolt Corrosion
TBD PDGSCHRALU
This is to notify you of the upcoming Recall Campaign to replace the aluminium bolts with steel ones and apply wax to the steering gear on all potentially affected Metris vehicles on approximately 3,704 MY16-MY17 Mercedes-Benz Metris (447) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI.
Background
 

Issue

DAG determined that the aluminum bolts affixing the steering gear housing cover and the aluminum bolts affixing the power pack could corrode due to the intrusion of moisture and road salt (brine) while the vehicle is operating in certain geographic areas with high salt concentrations.  Advanced corrosion can weaken the strength of the bolts.  If all three of the mounting bolts on the power pack become compromised, the power pack could separate from the steering gear and cause the power steering to fail, increasing the risk of a crash.
What We’re Doing DAG will conduct a voluntary safety recall for Mercedes-Benz Metris vehicles in the following twenty-three (23) US “Salt-Belt-States”:

Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia, Wisconsin.

 

An authorized Mercedes-Benz Metris dealer will replace the aluminium bolts with steel ones and apply wax to the steering gear.

Parts Parts are still being verified. An additional notification will be sent when parts are available for repair.
Vehicles Affected
Vehicle Model Year(s) 2016 – 2017
Vehicle Model Metris (447 Platform)
Vehicle Populations
Total Recall Population 3,704
Dealer Inventory 2
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16 – MY17 Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired. 

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY16 – MY17 Metris vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed in early June, 2019.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

 


IMPORTANT SAFETY RECALL #2019100002
This notice applies to your vehicle 
VIN:
Steering Gear Bolt
NHTSA Recall #19V290

 

November, 2019

2019100002

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
  • This repair will be provided free of charge.

 

Dear Mercedes-Benz Metris Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vans, has decided that a defect which relates to motor vehicle safety exists in certain Model

Year 2016 – 2017 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN? DAG determined that the aluminum bolts affixing the steering gear housing cover and the aluminum bolts affixing the power pack might corrode due to the intrusion of moisture and road salt (brine) while the vehicle is operating in certain geographic areas with high salt concentrations. Advanced corrosion can weaken the strength of the bolts. If all three of the mounting bolts were compromised due to corrosion, the power pack could separate from the steering gear and cause the power steering to fail, increasing the risk of a crash.
What will your DEALER DO? An authorized Mercedes-Benz Metris dealer will replace the aluminium bolts with steel ones and apply wax to the steering gear. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your tme is a top priority. While the minimum repair time can be up to approximately 5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shoppinz-tools/find-a-dealer. Please mention you are scheduling an appointment to replace and wax the screws on the steering gear under Recall Campaign # 2019100002.You may be asked for your Il-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your srmartphone, scan the QR code to the Left.

 

A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301 , you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1 200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,


2 Affected Products

Vehicle

MAKE MODEL YEAR
MERCEDES BENZ METRIS 2016-2017

 


7 Associated Documents

Interim Owner Notification Letter(Part 577)

RIONL-19V290-2091.pdf 150.158KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V290-9329.pdf 487.9KB

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Recall Acknowledgement

RCAK-19V290-1539.pdf 246.136KB

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Defect Notice 573 Report

RCLRPT-19V290-5694.PDF 215.615KB

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Interim Owner Notification Letter(Part 577)

RIONL-19V290-7297.pdf 150.153KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V290-5285.PDF 211.153KB

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Owner Notification Letter(Part 577)

RCONL-19V290-0614.pdf 237.526KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V290&docType=RCL

 


 

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ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Tool for All OBD2 Vehicles Since 1996 & Newer (Black)
  • CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
  • Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.

Last update on 2024-06-07 / Affiliate links / Images from Amazon Product Advertising API

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