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April 9, 2019 NHTSA CAMPAIGN NUMBER: 19V284000
Headlamps Lack Calibrated Sensors
Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.
NHTSA Campaign Number: 19V284
Manufacturer Daimler Vans USA, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 590
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner
Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.
Remedy
DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3LEDSENS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 Sprinter, Model Year 2019 Headlamp Range Adjustment Sensor | DATE: June 3, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN LAUNCH NOTIFICATION
June 3, 2019
| Campaign No. : | Campaign Desc. : | Headlamp Range Adjustment Sensor | |
| 2019050017 | VS3LEDSENS | ||
| This is to notify you of the Recall Campaign concerning LED high performance headlights on approximately 590 MY19 Mercedes-Benz and Freightliner Sprinter vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs are flagged as “Open” in VMI. | |||
| Background | |||
|
Issue | DAG determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles (platform 907) with LED high performance headlights, the sensor for the headlamp range adjustment may not have been mounted or calibrated correctly. Incorrectly adjusted LED headlights could result in increased glare to oncoming traffic. In addition, sufficient illumination of the road could also be impaired. This could increase the risk of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz or Freightliner Sprinter dealer will check the level sensor on the rear axle for the headlamp range adjustment and to retrofit and calibrate the level sensor in case it is missing. | ||
| Parts | Parts will be available, if required. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | VS30 Sprinter (platform 907) | ||
| Vehicle Populations | |||
| Total Recall Population | 590 | ||
| Dealer Inventory | 8 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in early June, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2019050017, June 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Headlamp Range Adjustment Sensor |
Daimler AG (DAG), the manufacturer of Mercedes-Benz vans, has determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles (platform 907) with LED high performance headlights, the sensor for the headlamp range adjustment may not have been mounted or calibrated correctly. Incorrectly adjusted LED headlights could result in increased glare to oncoming traffic. In addition, sufficient illumination of the road could also be impaired. This could increase the risk of a crash. We ask you to check the level sensor on the rear axle for the headlamp range adjustment and to retrofit and calibrate the level sensor in case it is missing.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 590 vehicles are involved.
Warranty Information
Operation items and work units
| Operation number | Operation text | Labor Time (hrs.) | Damage Code |
| 02 2973 | Check level sensor on rear axle for headlamp range adjustment | 0.8 | 35 948 52 7 |
| 02 2974 | Retrofit level sensor on rear axle for headlamp range adjustment (after check) | 0.3 | 35 948 52 7 |
Procedure
Modification notes
| Document content updated and general information added | Operation step 7 | |||||||||
| ||||||||||
| Check | |||
| 1 | Check whether the vehicle is affected by the measure | For authorized Mercedes‑Benz service partners, only the entry in the
“Extended VEGA Application“(EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |
| 2 | Risk of death caused by vehicle slipping or toppling off of the lifting platform.
Raise vehicle. Special instructions for lifting and supporting vehicle | Align vehicle between vehicle lift columns and position the four support plates at the vehicle lift support points specified by the vehicle manufacturer. | AS00.00-Z-0010-01A
AH00.60-N-0100-01TS AR00.60-D-1000-04TS |
| 3 | Check level sensor (1) at rear axle for headlamp range adjustment. | To do this, check whether level sensor (1), holder (2) and the linkage (3) with its bolts/nuts are present.
If component parts are missing, ↓ retrofit corresponding component parts or level sensor (1) and continue with operation step 4.
If all component parts are present, ↓ continue with operation step 4.
| AR82.10-D-0005TS |
| Check | |||
| 4 | Adjust position of headlamps. | AR82.10-D-1131TS | |
| Calibrate | |||
| 5 | Connect diagnostic system. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | AD00.00-D-2000-06TS |
| 6 | Connect charging equipment. Maintaining onboard electrical system voltage when performing test and diagnosis work on vehicle | During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system.
Otherwise any undervoltage that occurs may damage the control units.
Follow the operating instructions for the charger.
Use the charger to ensure that an adequate power supply (min.12.5 V) is provided for the on- board electrical system battery. | AR54.10-D-1127TS
|
| 7 | Calibrate level sensor (1) at rear axle for headlamp range adjustment. | To do this, select the following menu items: Control unit view → E1/2n9 Left headlamp (SG- LEDSW-L)
(CODE: LG7) → Adaptations → Calibration processes → Zero adjustment
It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | |
| 8 | Disconnect diagnostic system. | AD00.00-D-2000-06TS | |
Replacement parts
| Part number | Designation | Quantity |
| (See XENTRY Portal Parts Information for VIN based identification) | Level sensor for headlamp range adjustment | As required |
| (See XENTRY Portal Parts Information for VIN based identification) | Headlamp range adjustment holder | As required |
| (See XENTRY Portal Parts Information for VIN based identification) | Linkage for headlamp range adjustment | As required |
NOTES
It is expected that we will only have a very low number of cases where other small parts are needed:
| 1 X Headlamp range adjustment bracket | A9075453600 |
| 1 X Bracket for height sensor | A9075453700 |
| 1 X Ball pin | A6393330000 |
| 4 X Rivet | A0039902797 |
| 2 X Hexalobular bolt | N000000 001883 |
| 2 X Nut | N000000 003477 |
| 1 X Torsion bar linkage | A9073280000 |
IMPORTANT SAFETY RECALL #2019050017
This notice applies to your vehicle
VIN:
Headlamp Range Adjustment Sensor
NHTSA Recall #19V284
June, 2019
2019050017
|
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that on certain Mercedes-Benz Sprinter vehicles (platform 907) with LED high performance headlights, the sensor for the headlamp range adjustment may not have been mounted or calibrated correctly. Incorrectly adjusted LED headlights could result in increased glare to oncoming traffic. In addition, sufficient illumination of the road could also be impaired. This could increase the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will check the level sensor on the rear axle for the headlamp range adjustment and to retrofit and calibrate the level sensor in case it is missing. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 1 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to check the level sensor on the rear axle for the headlamp range adjustment and to retrofit and calibrate the level sensor in case it is missing under Recall Campaign # 2019050017.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
4 Affected Products
Vehicles
| FREIGHTLINER | SPRINTER 2500 | 2019 |
| FREIGHTLINER | SPRINTER 3500 | 2019 |
| MERCEDES BENZ | SPRINTER 2500 | 2019 |
| MERCEDES BENZ | SPRINTER 3500 | 2019 |
7 Associated Documents
Owner Notification Letter(Part 577)
RCONL-19V284-0946.pdf 154.047KB
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Defect Notice 573 Report
RCLRPT-19V284-9123.PDF 214.187KB
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Recall Acknowledgement
RCAK-19V284-7975.pdf 245.828KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V284-8459.pdf 800.993KB
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Recall Quarterly Report #3, 2019-4
RCLQRT-19V284-0101.PDF 211.327KB
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Recall Quarterly Report #1, 2019-2
RCLQRT-19V284-3817.PDF 211.138KB
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Recall Quarterly Report #2, 2019-3
RCLQRT-19V284-0767.PDF 211.238KB
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