2019030003 – Replace Rear Seat Back – 2018-2019 Mercedes-Benz GLA-Class

February 26, 2019 NHTSA CAMPAIGN NUMBER: 19V132000

Incorrect Rear Seat Back Covering/FMVSS 225

If the upper anchorage point is covered, the child seat will not be able to be secured as intended in the center position of the rear seat, increasing the risk of injury in the event of a crash.

 

 

NHTSA Campaign Number: 19V132

Manufacturer Mercedes-Benz USA, LLC.

Components SEATS

Potential Number of Units Affected 8

 

Summary

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA-250 and GLA250 4MATIC vehicles. An incorrect rear seat back covering carpet could have been installed on the split-rear seat back. As a result, the child seat anchorage point (top tether) on the center positon of the rear seat may be covered and inaccessible for use. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 225, “Child Restraint Anchorage Systems.”

 

Remedy

Mercedes will notify owners, and dealers will check the rear seat back covering carpet on the affected vehicles and replace it if necessary, free of charge. The recall began April 6, 2019. Owners may contact Mercedes-Benz’s customer service at 1-800-367-6372. Mercedes’ number for this recall is 2019030003.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:  Recall Campaign Launch Notification Replace Rear Seat Back MY18-19 156 (GLA-Class)	DATE: March 22, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification			March 22, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :	Replace Rear Seat Back
2019030003	19V132	19P9290001
This is to notify you of a Recall Campaign launch regarding the rear seat back on 8 Model Year (“MY”) 2018-2019 GLA-Class (X156 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 22, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 GLA-class (156 platform) vehicles, an incorrect rear seat back covering (carpet) could have been installed on the split- rear seat back. As a result, the child seat anchorage point (top tether) on the center positon of the rear seat would be covered and inaccessible for use.  The customer might not be able to attach a child restraint system with the top tether anchorage point on the center position of the rear seat as described in the Operator’s manuals.
What We’re Doing		MBUSA will conduct a voluntary recall.   An authorized Mercedes-Benz dealer will check the rear seat back covers on the affected vehicles and replace them, if necessary.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2018-2019
Vehicle Model		GLA-Class
Vehicle Populations
Total Recall Population		8
Total NEW Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 GLA-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019030003, March 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLA-class (156 platform) Model Year 2018-2019 Top Tether Rear Backrest Cover

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 GLA-class (156 platform) vehicles, an incorrect rear seat back covering (carpet) could have been installed on the split- rear seat back. As a result, the child seat anchorage point (top tether) on the center positon of the rear seat would be covered and inaccessible for use. The customer might not be able to attach a child restraint system with the top tether anchorage point on the center position of the rear seat as described in the Operator’s manuals. An authorized Mercedes-Benz dealer will check the rear seat back covers on the affected vehicles and replace them, if necessary.

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 8 vehicles are involved.

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Procedure

 

1. Remove left rear seat backrest.

For basic data, see AR91.12-P-1720NKB.

 

2. Remove armrest from rear seat backrest.

For basic data, see AR91.12-P-1745NKB.

 

3. Install new left rear seat backrest panel (A, Figure 1).
   • To do this, pull cover of rear seat backrest around the backrest frame from the guide using an extraction hook and remove rear seat backrest panel.
   • For basic data, see 18-P-1874NKC.

 

Figure 1

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replacement Rate
1*	Left rear backrest lining	A 246 924 11 00 9E83	100%

 

*Verify part numbers by VIN in XPPI

 

Warranty Information

 

Operation: Install new panel for seat backrest frame of left rear seat (02-2864)

 

Damage Code	Operation Number	Labor Time (hrs.)
92 900 01 7	02-2864*	0.8

 

*Includes: Remove/install left rear seat backrest and armrest

 

Note

Operation Number labor times are subject to change.

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IMPORTANT SAFETY RECALL 2019030003
This notice applies to your vehicle,
VIN:
Check Rear Seat Back
NHTSA Recall # 19V132                                        

 

April, 2019

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2018-2019 GLA-Class vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) number 225 (Child Restraint Anchorage Systems).  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain MY 2018-2019 GLA-class (156 platform) vehicles, an incorrect rear seat back covering (carpet) could have been installed on the split- rear seat back.  As a result, the child seat anchorage point (top tether) on the center positon of the rear seat would be covered and inaccessible for use. If the upper anchorage point is covered, a child seat will not be able to be secured as intended in the center position of the rear seat, increasing the risk of injury in the event of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the rear seat back covers on the affected vehicles and replace them, if necessary.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the rear seat back covers under Recall Campaign #2019030003.You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes‐Benz dealer from your smartphone, scan the QR code to the

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

Sincerely

 

Mercedes-Benz USA, LLC

A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

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2 Affected Products

Vehicle

MERCEDES BENZ

GLA250

2018-2019

 

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9 Associated Documents

Recall 573 Report – AMENDMENT 2

RCLRPT-19V132-1221.PDF 214.173KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V132-5682.PDF 214.153KB

 

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Non-Compliance Notice 573 Report FMVSS 225

RCLRPT-19V132-2964.PDF 214.168KB

 

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Recall Acknowledgement

RCAK-19V132-7350.pdf 246.021KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Replace Rear Seat Back MY18-19 156 (GLA-Class)

RCMN-19V132-8467.pdf 308.4KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V132-7708.pdf 138.404KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V132-1977.PDF 211.144KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V132-1983.PDF 211.24KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V132-2995.PDF 211.324KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V132&docType=RCL

 

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