Rework Rear Tail Lamp – 2018 Mercedes-Benz CLA-Class

February 26, 2019 NHTSA CAMPAIGN NUMBER: 19V131000

Tail Lights and Side Marker Lights may Fail

Reduced visibility increases the risk of crash.

 

NHTSA Campaign Number: 19V131

Manufacturer Mercedes-Benz USA, LLC.

Components EXTERIOR LIGHTING

Potential Number of Units Affected 12

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle’s visibility.

 

Remedy

MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall began April 5, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019030009.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Rework Rear Tail Lamp MY18 117 (CLA-Class)	DATE: March 22, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Rework Rear Tail Lamp
TBA	19V131	PEND 117 TLAMP
This is to notify you of a new Recall Campaign regarding the rear tail lamps on 12 Model Year (“MY”) 2018 CLA-Class (117 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 22, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018 CLA-Class vehicles (117 platform) the electrical contact of the tail lamps might be impaired.  An impaired electrical connection of the tail lamps and side marker lamps could cause the tail lamps and side marker lamps to flicker or fail to illuminate completely.  Impaired lighting of the vehicle could reduce visibility, increasing the risk of a crash. The customer would receive a warning message in the instrument cluster.  An authorized MercedesBenz vehicle will replace the bulb sockets of the affected vehicles.
What We’re Doing		MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available.
Parts		Parts are not yet available. An additional notification will be sent once the parts are available for repairs.
Vehicles Affected
Vehicle Model Year(s)		2018
Vehicle Model		CLA-Class
Vehicle Populations
Total Recall Population		12
Total NEW Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18 CLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18 CLA-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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IMPORTANT SAFETY RECALL 2019030009
This UPDATED notice applies to your vehicle,
VIN:
Rework Rear Tail Lamp
NHTSA Recall # 19V131

 

April, 2019

A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018 CLA-Class vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain MY 2018 CLA-Class vehicles (117 platform), the electrical contact of the tail lamps might be impaired.  An impaired electrical connection of the tail lamps could cause the tail lamps to flicker or fail to illuminate completely.  Impaired lighting of the vehicle could reduce visibility, increasing the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will replace the rear bulb sockets in the affected vehicles.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to replace the rear bulb sockets under Recall Campaign #2019030009.You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

 

Mercedes-Benz USA, LLC

A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

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1 Affected Product

Vehicle

MERCEDES-BENZ

CLA250

2018

 

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11 Associated Documents

Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification Rework Rear Tail Lamp MY18 117 (CLA-Class)

RCMN-19V131-3751.pdf 157.146KB

 

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Recall Acknowledgement

RCAK-19V131-2304.pdf 245.721KB

 

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Defect Notice 573 Report

RCLRPT-19V131-7020.PDF 214.097KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V131-4000.PDF 214.098KB

 

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Recall 573 Report – AMENDMENT 3

RCLRPT-19V131-1967.PDF 214.101KB

 

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Recall 573 Report – AMENDMENT 2

RCLRPT-19V131-4770.PDF 214.102KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Rework Rear Tail Lamp MY18 117 (CLA-Class)

RCMN-19V131-5091.pdf 462.08KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V131-8871.pdf 134.281KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V131-1592.PDF 211.142KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V131-1990.PDF 211.241KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V131-0342.PDF 211.326KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V131&docType=RCL

 

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