Recall Campaign 2019030020 – Right Front Door Lock – 2019 Mercedes-Benz CLA-Class

March 20, 2019 NHTSA CAMPAIGN NUMBER: 19V219000

Right Door Cannot be Opened from Outside

In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.

 

NHTSA Campaign Number: 19V219

Manufacturer Mercedes-Benz USA, LLC.

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 5

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.

 

Remedy

MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019030020.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign 2019030020  Launch Notification Replace Right Front Door Lock MY19 117 (CLA-Class)	DATE: April 19, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification			April 19, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :	Replace Right Front Door Lock
2019030020	19V219	19P7291001
This is to notify you of the Recall Campaign LAUNCH regarding the right front door lock on 5 Model Year (“MY”) 2019 CLA-Class (117 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 19, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19 CLA-Class vehicles (117 platform), the front passenger-side door lock may not meet production specifications, which could prevent the door from being opened from the outside despite being unlocked. In the event of a crash this might cause complications while extracting passengers, which could increase the risk of injury.
What We’re Doing		MBUSA will conduct a voluntary recall.   An authorized Mercedes-Benz dealer will replace the right front door lock for the affected vehicles.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2019
Vehicle Model		CLA-Class
Vehicle Populations
Total Recall Population		5
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 CLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 CLA-Class Coupe vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019030020, April 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model CLA-Class vehicles (117 platform) Model Year 2019 Replace Right Front Door Lock

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19 CLA-Class vehicles (117 platform) the front passenger-side door lock may not meet production specifications, which could prevent the door from being opened from the outside despite being unlocked. In the event of a crash this might cause complications while extracting passengers, which could increase the risk of injury. An authorized Mercedes-Benz dealer will replace the right front door lock for the affected vehicles.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 5 vehicles are involved.

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Work procedure

1.     Remove door module of right front door.

For basic data, see AR72.10-P-0900NKC.

2.     Replace door lock of front door in removed door module.

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replacement Rate
1	Door lock of right front door	A 099 720 22 01	100%
11	Blind rivet	A 000 991 59 32	100%

 

Warranty Information

Operation: Replace right front door lock (02-2944)

Damage Code	Operation Number	Labor Time (hrs.)
72 910 01 7	02-2944*	2.4

 

*Includes: Disconnect/connect ground cable of on-board electrical system battery; adjust front door side window

 

Note

Operation Number labor times are subject to change.

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IMPORTANT SAFETY RECALL 2019030020
This notice applies to your vehicle,
VIN:
Right Front Door Lock
NHTSA Recall # 19V219

 

May, 2019

A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 CLA-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain MY19 CLA250 and CLA250 4MATIC vehicles (117 platform), the front passengerside door lock may not meet production specifications, which could prevent the door from being opened from the outside despite being unlocked. This could cause complications while extracting occupants in the event of a crash, which could increase the risk of injury.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the right front door lock and exchange it, if necessary. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 3 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the door lock under Recall Campaign # 2019030020.You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

 

IMPORTANT

VIN:       

 

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

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Chronology of Defect/Noncompliance Determination

In July 2018, DAG became aware of this issue by a notification from the VAN assembly plant in Düsseldorf. Investigations were initiated to determine the scope of this topic. The investigation revealed that the DAG vans as well as the passenger cars divisions had both been supplied with potentially defective door locks.

A plant campaign was launched at the respective assembly plants to contain potentially affected vehicles. At this time, the passenger cars assembly plant reported that all affected vehicles had been reworked within the plant. However, some potentially affected van vehicles had already been released to the markets. Investigations for the van vehicles were initiated.

In the context of these investigations, DAG vans division and the supplier were able to identify potential issues arising from an operating lever subcomponent that affected the right side of the vehicles. It was found that when the doors were locked electronically, there were instances in which the right side doors could not be opened from inside and outside the vehicles. This was found to be due to the supplier having utilized operating levers with the wrong geometry for the vehicles in which the door lock assembly was being installed. As a result, the clutch lever did not fall behind the designated driving hook on the operating lever after locking and unlocking.

In October 2018, DAG vans division submitted a Defect Information Report “DIR” for vans vehicles. At the time of the DIR, DAG’s assessment remained that all of the passenger cars potentially equipped with defective door locks had been reworked within the plant.

In November 2018, the assembly plant for passenger cars reported that despite previous statements, some vehicles might have been released into the market without rework.

Because the safety consequence as applied to the vans depended in part on the geometry of the subcomponent and the way in which the assembly was integrated into the vehicle, DAG worked in early 2019 with the supplier to determine if an incorrect geometry of the operating lever might have a similar consequence in passenger cars.

In late February, 2019, in response to NHTSA’s inquiry to identify the supplier, the DAG vans division additionally informed the agency that the passenger car division was investigating door lock assemblies that were purchased from the same supplier.

In addition, all other relevant production plants and vehicle preparation centers checked the rework status of the produced vehicles to determine the range of affected vehicles.

In March 2019, DAG decided it could not rule out a potential safety risk and made the decision to conduct a safety recall to replace the door lock with the correct component.

With regard to vans, DAG had received 13 field reports; but had received no field reports with regard to passenger cars.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES-BENZ	CLA250	2019

 

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11 Associated Documents

Recall 573 Report – AMENDMENT 2

RCLRPT-19V219-7112.PDF 214.567KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V219-5938.pdf 156.388KB

 

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Chronology

RMISC-19V219-7543.pdf 94.648KB

 

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Defect Notice 573 Report

RCLRPT-19V219-2442.PDF 214.566KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification Right Front Door Lock MY19 117 ( CLA-Class )

RCMN-19V219-8719.pdf 156.924KB

 

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign 2019030020 Launch Notification Replace Right Front Door Lock MY19 117 (CLA-Class)

RCMN-19V219-1342.pdf 480.575KB

 

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Recall Acknowledgement

RCAK-19V219-6067.pdf 245.787KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V219-7433.PDF 214.563KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V219-9259.PDF 211.14KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V219-4507.PDF 211.322KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V219-6059.PDF 211.236KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V219&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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