Recall Campaign 2019030020 – Right Front Door Lock – 2019 Mercedes-Benz CLA-Class

March 20, 2019

Right Door Cannot be Opened from Outside

In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.


NHTSA Campaign Number: 19V219

Manufacturer Mercedes-Benz USA, LLC.


Potential Number of Units Affected 5



Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.



MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall is expected to begin May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019030020.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Mercedes-Benz has a Recall

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign 2019030020  Launch Notification

Replace Right Front Door Lock
MY19 117 (CLA-Class)

DATE: April 19, 2019


Please see the attached documents related to the campaign listed above.


Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.


Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Recall Campaign Launch Notification April 19, 2019
Campaign No. : NHTSA ID Campaign Desc. : Replace Right Front Door Lock
2019030020 19V219 19P7291001
This is to notify you of the Recall Campaign LAUNCH regarding the right front door lock on 5 Model Year (“MY”) 2019 CLA-Class (117 platform) vehicles.  The recall campaign will be visible on the website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 19, 2019.
Issue Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19 CLA-Class vehicles (117 platform), the front passenger-side door lock may not meet production specifications, which could prevent the door from being opened from the outside despite being unlocked. In the event of a crash this might cause complications while extracting passengers, which could increase the risk of injury.   
What We’re Doing MBUSA will conduct a voluntary recall.   An authorized Mercedes-Benz dealer will replace the right front door lock for the affected vehicles.
Parts Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s) 2019
Vehicle Model CLA-Class
Vehicle Populations
Total Recall Population 5
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 CLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 CLA-Class Coupe vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2019030020, April 2019

SUBJECT: Model CLA-Class vehicles (117 platform)
Model Year 2019
Replace Right Front Door Lock


Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19 CLA-Class vehicles (117 platform) the front passenger-side door lock may not meet production specifications, which could prevent the door from being opened from the outside despite being unlocked. In the event of a crash this might cause complications while extracting passengers, which could increase the risk of injury. An authorized Mercedes-Benz dealer will replace the right front door lock for the affected vehicles.


Prior to performing this Recall Campaign:

  • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 5 vehicles are involved.


Work procedure

1.     Remove door module of right front door.

For basic data, see AR72.10-P-0900NKC.

2.     Replace door lock of front door in removed door module.


Primary Parts Information

Qty. Part Name Part Number Estimated Replacement Rate
1 Door lock of right front door A 099 720 22 01 100%
11 Blind rivet A 000 991 59 32 100%


Warranty Information

Operation: Replace right front door lock (02-2944)

Damage Code Operation Number Labor Time (hrs.)
72 910 01 7 02-2944* 2.4

*Includes: Disconnect/connect ground cable of on-board electrical system battery; adjust front door side window



Operation Number labor times are subject to change.


1 Affected Product



6 Associated Documents


RMISC-19V219-7543.pdf 94.648KB

Download (PDF, 92KB)

Defect Notice 573 Report

RCLRPT-19V219-2442.PDF 214.566KB

Download (PDF, 210KB)

Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification Right Front Door Lock MY19 117 ( CLA-Class )

RCMN-19V219-8719.pdf 156.924KB

Download (PDF, 153KB)

Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign 2019030020 Launch Notification Replace Right Front Door Lock MY19 117 (CLA-Class)

RCMN-19V219-1342.pdf 480.575KB

Download (PDF, 469KB)

Recall Acknowledgement

RCAK-19V219-6067.pdf 245.787KB

Download (PDF, 240KB)

Recall 573 Report – AMENDMENT 1

RCLRPT-19V219-7433.PDF 214.563KB

Download (PDF, 210KB)

Recalls Documents


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Last update on 2019-10-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-12 / Affiliate links / Images from Amazon Product Advertising API

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