A car that cannot be properly steered has an increased risk of a crash.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.
MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall is expected to begin January 25, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Initial Notification
Replace Steering Rack
MY15-17 205 (C-Class) & MY18-19 Various Models
|DATE: December 17, 2018|
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
December 17, 2018
RECALL CAMPAIGN INITIAL NOTIFICATION
|Campaign No. :||NHTSA ID||Campaign Desc. :||Replace Steering Rack|
|TBA||18V850||PEND STR LKNUT|
|This is to notify you of a new Recall Campaign regarding the steering locknuts on certain 6156 Model Year (“MY”) 2015-19 C-Class (205 platform), E-Class (213 platform), E-Class Coupe (238 platform), and CLS-Class (257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 17, 2018.|
|Issue||Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018-2019 C-Class (205 platform), E-Class (213 platform), E-Class Coupe (238 platform), and CLS-Class (238 platform) vehicles with rear-wheel drive, a locknut in the steering rack might have internal material cracks. Additionally, six MY 2015-2017 C-Class (205 platform) vehicles were identified as having been previously repaired using the affected locknut. As a precautionary measure an authorized Mercedes-Benz dealer will replace the steering rack on the affected vehicles.|
|What We’re Doing||MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available.|
|Parts||Parts are not yet available. An additional notification will be sent once the parts are available for repairs.|
|Vehicle Model Year(s)||2015-2017 (6 vehicles), 2018-2019|
|Vehicle Model||C-Class, E-Class, E-Class Coupe, CLS-Class|
|Total Recall Population||6156|
|Total Vehicles in Dealer Inventory||191|
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY15-17 C-Class, MY18-19 C-Class, E-Class, E-Class Coupe, or CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY15-17 C-Class, MY18-19 CClass, E-Class, E-Class Coupe, or CLS-Class vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed approximately one week after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
Recall Campaign Initial Notification
December 17, 2018
P573 MY15-17, MY18-19 Steering Gear Lock Nut, Loaded into Portal November 27, 2018
December 17, 2018