If the tailgate mounted spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 Mercedes-Benz E450 4Matic Wagon and E63S AMG Wagon vehicles. The affected vehicles have a tailgate mounted spoiler that may not be properly attached and therefore could detach while driving.
MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall is expected to begin December 19, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2018120002.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Launch Notification
Check Rear Tailgate Spoiler, Rework if Necessary MY19 213 (E-Class Wagon)
|DATE: December 13, 2018|
IMPORTANT RECALL CAMPAIGN INFORMATION
December 13, 2018
RECALL CAMPAIGN LAUNCH NOTIFICATION
|Campaign No.:||NHTSA ID||Campaign Desc.:||Check Rear Tailgate Spoiler, Rework if Necessary|
This is to notify you of a new Recall Campaign regarding the rear tailgate spoiler on 16 Model Year (“MY”) 2019 E-Class Wagon (213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on December 14, 2018.
|Issue||Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019 E-Class Station Wagon vehicles (213 platform), the spoiler on the tailgate may not have been fastened according to current production specification. At higher speeds, the spoiler might completely detach from the vehicle, increasing the risk of a crash for following traffic.|
|What We’re Doing||MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the fastening of the tailgate spoiler, and rework, if necessary.|
|Parts||Parts are available and can be ordered as necessary.|
|Vehicle Model Year(s)||2019|
|Vehicle Model||E-Class Wagon|
|Total Recall Population||16|
|Total Vehicles in Dealer Inventory||12|
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 E-Class vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed approximately one week after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
Campaign No. 2018120002, December 2018
|TO:||ALL MERCEDES-BENZ CENTERS|
|SUBJECT:||Model E-Class Station Wagon vehicles (213 platform) Model Year 2019
Check threaded connection of roof spoiler, rework if necessary
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 E-Class Station Wagon vehicles (213 platform), the spoiler on the tailgate may not have been fastened according to current production specification. At higher speeds, the spoiler might completely detach from the vehicle, increasing the risk of a crash for following traffic. An authorized Mercedes-Benz dealer will check the fastening of the tailgate spoiler, and rework, if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 16 vehicles are involved.
December 13, 2018
December 14, 2018