February 26, 2024 NHTSA CAMPAIGN NUMBER: 24V151000
Roof Hatch Handle May Break/FMVSS 217
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
NHTSA Campaign Number: 24V151000
Manufacturer Daimler Coaches North America
Components STRUCTURE
Potential Number of Units Affected 117
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz
Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Dealers will replace the handle, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy;
February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V151-4611.pdf 645.989KB
Defect Notice 573 Report
RCLRPT-24V151-8921.PDF 215.735KB
Recall 573 Report – 03/05/2024
RCLRPT-24V151-1095.PDF 215.833KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- Ladder Assist: Ladder safety post provides the necessary support and stability for entering and exiting the roof hatch. It provides a reliable grip to keep you upright and balanced when climbing the ladder to the hatch, reducing the risk of falling. The safety post is designed to enhance fall protection and ensure maximum safety for workers
- Upgraded Design: Roof ladder safety post is equipped with a balancing spring, which can easily raise the post to the top or lower it to the retracted position, which is convenient for operation, saving time and effort. The locking bracket can automatically lock in the fully raised position to ensure user stability, prevent falls and safety
- Perfectly Compatible: Ladder up safety post for hatches and floor doors. Adjustable mounting hardware accommodates most ladders, even those with a 90-degree incline. Ideal for professional roofers, contractors and building maintenance personnel, it is a practical addition to any safe roof access
- Durable Structure: Roof hatch safety post is made of heavy-duty metal with strong load capacity. It is difficult to bend and deform even when carrying heavy objects, ensuring the safety of entering and exiting the hatch. Yellow powder coating is rust-resistant and corrosion-resistant, suitable for outdoor or wet environments, very long service life
- Installation & Use: Roof top safety hatch ladder hand assistis simple to install and easy to use. The product contains 2 U-shaped mounting bolts. Just fix the U-shaped bolts to the top two steps of the ladder and screw on the extension rod. To use, unlatch and raise or lower the safety bar to the fully locked position
- This extension handle mounts to roof hatches allowing easy egress and ingress via the safety ladder while ensuring a secure grip for fall prevention and personnel safety
- Handles are made of a fully welded galvanized steel construction to provide heavy duty strength and durability for years of reliable service
- Yellow powder coat finish offers high unit visibility while preventing weather related rust, oxidation, and corrosion
- Includes stainless steel hardware
- Easily mounts to Global Industrial models 713150 (B07MKL6N15) & 713151 (B07ST3BDBK)
- Pre-Galvanized + Powder-Coated Dual Protection – First galvanized for base anti-corrosion, then powder-coated for extra defense against snow, rain, rust, and oxidation—outperforming single-coated similar products by 2x in weather resistance
- Q355 Thick Steel Construction – Uses high-strength Q355 steel (far superior to Q235 steel in similar products), delivering 30% higher tensile strength and better durability for heavy-duty roof use
- Safe Roof Hatch Entry/Exit – Mounts to roof hatches to assist easy egress/ingress via safety ladders, with a secure grip that prevents falls—critical for personnel safety during roof maintenance
- Fully Welded Structure – All-steel welded design eliminates weak joints, ensuring long-term reliability and resisting bending under regular use (unlike bolted-only similar products)
- High-Visibility Yellow Finish – Powder-coasted yellow color boosts visibility in low-light or snowy conditions, making the handle easy to locate and reducing accident risks
- Wide Compatibility & Multiple Applications: With strong compatibility, this safety extension handle for roof access hatch door fits most standard roof hatches, including both metal and masonry roof hatches. It is ideal for a wide range of buildings including warehouses, factories, and apartment complexes. With this product, you can achieve safe roof access effortlessly across diverse environments. It’s an excellent choice for upgrading the safety of your roof hatches.
- Secure Grip Points & Reduced Safety Risks: This safety extension handle is a critical safety feature for roof hatches, designed to effectively reduce fall hazards. It provides a secure grip and essential support for personnel working through roof hatches, helping users maintain balance while climbing and significantly lowering the risk of slips or falls, and keeping workers safe and worry-free.
- High Visibility & Ergonomic Design: Featuring a high-visibility orange-yellow coating, this roof hatch safety extension handle remains highly noticeable even in low-light or complex conditions, effectively boosting work safety. The handle is engineered with an ergonomic curved shape that fits the natural gripping posture of the hand, ensuring comfortable and smooth use in daily operations while never interfering with the normal opening and closing of roof hatches.
- Premium Metal & Durable Construction: Crafted from heavy-duty metal, this roof access hatch door handle delivers a robust structure with excellent resistance to bending. Its surface is treated with a rust-preventive powder coating, which effectively enhances tolerance against rust, corrosion, and extreme weather conditions. The combination of these features significantly extends service life and guarantees long-term stable performance.
- Easy Installation & Comprehensive Support: Installation is quick and easy—all parts are included, and setup takes just minutes. The product comes with a 1-year support service. Should any issues arise during use, our team is available around the clock. We promise a response within 24 hours and are committed to providing a satisfactory solution, so you can buy with confidence and use with peace of mind.
- [ENHANCED ROOFTOP SAFETY] Provides secure hand support for transitioning from fixed ladders to roof hatches—ideal for contractors, roofers, and maintenance crews.
- [EASY INSTALLATION] The Hatch Ladder Hand Assist can be quickly attached to roof ladders using simple tools. Its user-friendly design allows for hassle-free installation. (Includes) ladder assist post, square and round U-bolts (x2 each), washers (x4), Nyloc nuts (x4), and installation instructions—everything you need to install quickly and stay OSHA-compliant.
- [HEAVY-DUTY CONSTRUCTION] Built from 100% steel with a corrosion-resistant TS22 coating for maximum durability and high visibility on the jobsite.
- [SAFETY LOCKING FEATURE] The Hatch Ladder Hand Assist includes a safety locking feature to ensure a secure and reliable grip. Once engaged, the safety lock provides an additional layer of stability and peace of mind for workers during their transitions.
- [OPTIMAL WEIGHT] The Hatch Ladder Hand Assist strikes the perfect balance between sturdiness and portability. With a weight of 20 lbs., it provides substantial stability while remaining manageable and easy to handle.
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America FEB 26, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside, there is an increased risk Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : in the event of an accident that passengers will be delayed from evacuating
the vehicle.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : Not applicable. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America MAR 05, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside in the event of an accident, Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : passengers will be delayed from evacuating the vehicle, causing an increased risk of injury.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : A close pre-trip inspection of the functionality of the roof hatch lever must be performed by the driver before every journey otherwise there is no advanced warning. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by Daimler Coaches North America internal personnel;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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