February 26, 2024 NHTSA CAMPAIGN NUMBER: 24V151000
Roof Hatch Handle May Break/FMVSS 217
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
NHTSA Campaign Number: 24V151000
Manufacturer Daimler Coaches North America
Components STRUCTURE
Potential Number of Units Affected 117
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz
Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Dealers will replace the handle, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy;
February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V151-4611.pdf 645.989KB
Defect Notice 573 Report
RCLRPT-24V151-8921.PDF 215.735KB
Recall 573 Report – 03/05/2024
RCLRPT-24V151-1095.PDF 215.833KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- Pre-Galvanized + Powder-Coated Dual Protection – First galvanized for base anti-corrosion, then powder-coated for extra defense against snow, rain, rust, and oxidation—outperforming single-coated similar products by 2x in weather resistance
- Q355 Thick Steel Construction – Uses high-strength Q355 steel (far superior to Q235 steel in similar products), delivering 30% higher tensile strength and better durability for heavy-duty roof use
- Safe Roof Hatch Entry/Exit – Mounts to roof hatches to assist easy egress/ingress via safety ladders, with a secure grip that prevents falls—critical for personnel safety during roof maintenance
- Fully Welded Structure – All-steel welded design eliminates weak joints, ensuring long-term reliability and resisting bending under regular use (unlike bolted-only similar products)
- High-Visibility Yellow Finish – Powder-coasted yellow color boosts visibility in low-light or snowy conditions, making the handle easy to locate and reducing accident risks
- Enhanced Roof Access Safety: This safety extension handle mounts securely to roof hatches to provide a steady grip during egress and ingress. This extension handle aligns with safety ladders to create a smooth step-up path, significantly reducing the risk of slips or falls during routine maintenance or emergency exits.
- Wide Compatibility & Multiple Applications: With strong compatibility, this safety extension handle for roof access hatch door fits most standard roof hatches, including both metal and masonry roof hatches. It is ideal for a wide range of buildings including warehouses, factories, and apartment complexes. With this product, you can achieve safe roof access effortlessly across diverse environments. It’s an excellent choice for upgrading the safety of your roof hatches.
- High Visibility & Ergonomic Design: Featuring a high-visibility orange-yellow coating, this roof hatch safety extension handle remains highly noticeable even in low-light or complex conditions, effectively boosting work safety. The handle is engineered with an ergonomic curved shape that fits the natural gripping posture of the hand, ensuring comfortable and smooth use in daily operations while never interfering with the normal opening and closing of roof hatches.
- Premium Metal & Durable Construction: Crafted from heavy-duty metal, this roof access hatch door handle delivers a robust structure with excellent resistance to bending. Its surface is treated with a rust-preventive powder coating, which effectively enhances tolerance against rust, corrosion, and extreme weather conditions. The combination of these features significantly extends service life and guarantees long-term stable performance.
- Easy Installation & Comprehensive Support: Installation is quick and easy—all parts are included, and setup takes just minutes. The product comes with a 1-year support service. Should any issues arise during use, our team is available around the clock. We promise a response within 24 hours and are committed to providing a satisfactory solution, so you can buy with confidence and use with peace of mind.
- This extension handle mounts to roof hatches allowing easy egress and ingress via the safety ladder while ensuring a secure grip for fall prevention and personnel safety
- Handles are made of a fully welded galvanized steel construction to provide heavy duty strength and durability for years of reliable service
- Yellow powder coat finish offers high unit visibility while preventing weather related rust, oxidation, and corrosion
- Includes stainless steel hardware
- Easily mounts to Global Industrial models 713150 (B07MKL6N15) & 713151 (B07ST3BDBK)
- Mounts to roof hatches, enabling easy access with safety ladders while providing a secure grip to prevent falls and protect personnel safety
- Constructed with fully welded galvanized steel, offering heavy-duty strength for long-term stable use and extended product lifespan
- Features a yellow powder-coated finish that not only boosts visibility in complex environments but also resists rust, oxidation, and corrosion caused by rain, moisture, etc
- Comes with stainless steel hardware to avoid rust and damage, ensuring stable installation and long-term reliability of the entire unit
- Simplified installation process requires no complex tools or professional skills, saving time and labor costs
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America FEB 26, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside, there is an increased risk Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : in the event of an accident that passengers will be delayed from evacuating
the vehicle.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : Not applicable. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America MAR 05, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside in the event of an accident, Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : passengers will be delayed from evacuating the vehicle, causing an increased risk of injury.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : A close pre-trip inspection of the functionality of the roof hatch lever must be performed by the driver before every journey otherwise there is no advanced warning. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by Daimler Coaches North America internal personnel;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.