December 22, 2023 NHTSA CAMPAIGN NUMBER: 23V893000
120-Volt Passenger Outlets May Detach
A detached 120-Volt outlet can shock passengers, increasing the risk of injury.
NHTSA Campaign Number: 23V893
Manufacturer Daimler Coaches North America
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 66
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Tourrider Business and Premium coaches. The 120-Volt passenger outlets may not be secured properly, allowing them to detach.
Remedy
Dealers will install a cavity socket and quadruple screw connection, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 54.10T23277A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V893-9802.PDF 215.234KB
Recall Acknowledgement
RCAK-23V893-7753.pdf 738.387KB
Recall 573 Report – December 28, 2023
RCLRPT-23V893-2264.PDF 214.368KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 22, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Business and Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the issue.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 ✔ Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall.
Involved Components : Part 573 Safety Recall Report 23V-893 Page 2 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 28, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the issue.
Production Dates : MAR 01, 2022 – FEB 28, 2023
VIN Range 1 : Begin : WEBS504H6N3289175 End : WEBS504H0P3293015 Not sequential Vehicle 2 : 2022-2024 Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023
VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock therefore increasing the risk Part 573 Safety Recall Report 23V-893 Page 2 of injury to a passenger.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall. Involved Components : Component Name 1 : Victron Inverter MultiPlus Component Description : 120Volt outlet receptacle Component Part Number : PMP24302110 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator and reported verbally to DCNA area representative. DCNA area representative issued a Field Report to elevate the concern to DCNA.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate. To-date, there have been no warranty claims (as there has been no DCNA field fix or technical bulletin yet released) and no reports of death or injury.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
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